Abu Dhabi Health Services, Co. - SEHA

مستشفى الكورنيش أبوظبي تقييم جدآ سيء 0%
وااايد زحمة مراجعين وانتظار الدخول لغرفة الممرضة بعد ساعات وتوقيت الدخول لغرفة الدكتورة فترة انتظار جدآ طويلة لا يوجد مراعاة للمراجعين، هالمستشفى بروحه مرض توقيت الانتظار مرض
كرهت المستشفى 0% 0% 0%
مافي تعديل لجداول مواعيد المرضى في اليوم الواحد يوجد مراجعين كثر

I was really satisfied with SEHA as they are taking charge of baby’s vaccination. Today I went to the hospital first time without appointment bcz I missed the appointment 2 days back. I went to the baby’s portion JUST TO ASK if it’s okay to wait for 1 month for my baby’s 6 month vaccination as my baby already turned 7 months… Literally no one was interested to talk to me… the attendants in blue uniform literally ignored me, I kept asking my questions & she walked away.so disappointed both of the attendants literally hurt me

I was reported positive on 13th Jan 2021. Information got from SEHA was to goto any SEHA Centre in the emirate of AUH to do the confirmatory test.
When I visited Madinat Zayed, the securities treated me like I am having a contagious disease and informed me to goto Mina Zayed port only for the confirmatory test.
After 5 days, received a call from SEHA Personnel, complaint to the person but no actions taken.
Went for the next test on 21st Jan 2021 at Al Manhal screening Centre as that is the only test centre available in Abu Dhabi City for COVID Test for those reported positive. The person who contacted me earlier never informed me on this matter.
Reported Negative and went for the second test today at the same screening Centre because that is the only test Centre in the city for those reported positive.
Asking me to pay AED 50.00, I am ready to pay this money but why I have to do the test at this screening Centre only? I can't go to anywhere else to do the second test and this is the only Centre available to do the confirmatory test. Not happy at all as the person has to travel a lot/ stand in the queue for more than 2 hours to do the test.
Me and my wife is living here for the past 8 years, myself being here in this country for the past 14 and half years. We are fully satisfied with the life here.
But the above mentioned complaint who will sort out? Top management of the Authority should clearly give guidelines to the staff working under them. Not satisfied at all, the way they handle the people who are psychologically down during this Pandemic.
Looking forward for the response from Authority.
Why I wrote here is in the SEHA App, it is mentioned I can contact between 7am to 5pmon Sunday but no one is receiving the complaint. Also no feedback/ support from 8001717, Estijaba when I reported this complaint.
Hope this will be notified by Authority and actions taken on this will be notified to me.

Will not be given 1 star but i dont have any other option.

Best Regards
Sajith

Mussaffa filed hospital Covid goes positive because there are too many people who can not see the patients lying there. Even food does not give time. The food is very bad. The poor are coming there seha should give more care. People who are sick are in a very bad mood. If so, do what seha needs

I m waiting for my PCR results and they are not Attending my call
They said it’s took 24 to 36 hour but now it’s above from 36 and I didn’t get

SEHA customer service is AWFUL, they say they will call back and they never do. My mom is senior and has covid, we've been calling SEHA to report the case, it's been 5 days since we called for the first time and they still haven't done anything, they are supposed to pick her up and take her to the hospital since we don't own a car. She's not allowed to take a taxi or bus while being positive but SEHA does not do anything to take her.

We are stuck at home without knowing if me and my sister are positive since we've been experiencing symptoms. We don't know what to do.

This place is buzzing with covid patients, if you are covid-19 positive, do yourself a favour and avoid a visit

This place is a disaster, did my son's PCR test and tried calling the whole day to ask assistance with getting the certificate. No one answers, tells you you are important, please wait, then there is 2 customers in line, please wait and all of a sudden at 16: 01 you get cut off with a message saying working hours up to 16: 00 please call before working hours. Absolutely pathetic service from a govt.run organization. I called from 10 am to 4 pm non stop and never got through, makes me wonder of there's anyone working to solve clients issues or they really don't care.

Call Center always disconnects the call after making wait like 4-5 minutes, always say "due to the high number of calls we are unable to attend your call"

I tried calling to SEHA no one answered! I got my vaccine last month didn’t show Alhosn, I did call Alhosn they said SEHA didn’t send my vaccine Alhosn application! Every 6 day my vaccine expire

I trying to reach the Seha customer service for some information form past two days I was trying to call for long as 4 hrs each days no body responded it’s like playing a lottery if your lucky to talk to them there number is just to make us full, is there anyone who face the same problem

Very poor customer service. Waiting 1 hour to get connected. I don't know why they didn't have customer care employees.

Very bad experience, The covid-19 test result took too long to get out, the problem is I had an emergency case and I needed the test after 24 hours exactly the 24 hours was already completed, I called seha many times, no one is giving me a solution from seha and there is only one contact number and the costumers service wasn’t helpful at all, they doesn’t even have direct contact with seha!
The first time to take covid19 test with seha and it will be the last.disappointed

The calling options is very complicated I waited too long every time to find an option and now I after more half an hour I reached option to talk to someone I say hi and their line cuts! The whole calling service needs easier options and staff to be supervised.

The worst system ever after waiting 45 minutes to tell them what the problem they told me there is wrong with system then they cut the call!

Waited 52 minutes over the phone and after hearing that I am the next caller on the line (from 18 callers). The machine stated that there is a systematic error!
All I want is the list of guidelines to be followed in the workplace concerning COVID-19 in Abu Dhabi. Ministry of Health states Abu Dhabi means SEHA. Additionally, there is no instant chat, and emails are ignored.

I lost the time 4 hour for pcr test.
Before only 30 minutes but now 4 hour.
Verry slow

Nobody is answering the phones. Someone from another Department just fooled me by giving me a number which again is unattended. I am waiting for a refund for 4 months. This service is terrible

Invoice sent to me is password protected.i am unable to see my invoice i paid for my PCR test at Ajman.no instruction given or password communicated by SEHA.no response from 800 50.after waiting for 45 mins.call discoonected twice.no response to emails.

Very slow service, had a question for my papers. I wait 1 hour to get answer on phone.when my turn came I heard telephone line closed! Don’t want to wait another hour on phone.

No answer for half hour and keeps telling one customer ahead of you.already memorized the line of answering machine

How do you help your patient regarding continuty of care? I have submitted demand and payed on the seha application for my report but I didnt receive it.

I have the worst experience with Seha. I have been quarantined at home for more than a month and after several complains no action has been taken.

Really super service amazing all staff well service I am happy to health service almost thank you