ACE - First Avenue Mall

Small but convenient ACE hardware store in Motor City.

Friendly and helpful staff.

Located in the First Avenue Mall with two entrances.

Plenty of (free) parking available outside and underground.

Mr Shanika has been very professional, patient and really helpful in finding the right solution.

I want to thank Abhin Raj for the help, he provided my husband and I amazing customer service and recommended the best products.

دخلت إلى المحل وتجولت بالداخل ولم يأتي اي شخص وسألني هل احتاج اي شي او مساعده وبعدها غادرت المحل ولن اعود الى هذا المكان

Very handy for the communities nearby. Clean, quiet, friendly staff. Due to the limited space, some items may not be available, Recommend to check their website before going there. A bit pricey.

Very poor service in terms of deliver. We bought a cooker that suppose to be deliver on Monday, still Thursday no cooker l! After few call nothing happens their answer we will raise a ticket but no action, I won’t be buying anything else from this company.

Really nice place but horrible customer service. Specially from the staff Mr. Shanika who chooses his customers based on their looks and ethnicity. The rest of the staff simply stand there like baboons and would not service you. Disappointing for such a brand name.

Great outlet of famous ACE hardware stores at convenient location in Motorcity with ample parking nearby and other shopping/hospitality outlets. I found all items I was looking for. Took a stroll afterwards. Just splendid.

Limited items, overpriced items only and to my surprise they had no auto bulbs! I knew that ACE usually sells a limited range of auto bulbs, well this location has. ZERO on stock.

Really incompetence from the staff any help and anyone asking to help you.please change your staff and train them

Just besides a few brand name items, most of the day to day usual tools and accessories are far pricey than counterparts in neighboring industrial areas.that's a put off when you have minor quick works in the house to finish up.

I buy gas cooker for outdoor, unfortunately when I open I see very poor quality box, with crake on that, I paid more than other shop for similar items, but I get poor quality instead, when I saw message from ace for feed back, I explained the problem and the lady who call me promised me someone will call me from customer service, next day someone call me but unfortunately I was on meeting, and I ask the guy to call me later, but no one call me, I disappointed when I see as doesn't car about customer,
I think one star is fair enough.

Doesn't have all you need for DIY, but has the basisc essentials, you often have to go to another store to complete your list of tools and accessories. Has just the stater kits basically to DIY.

Customer service was great, the guy helped me alot, explaining in details the difference between the products and how to apply it. He is an example of customer service, i wish i remember his name to raise it to his management.will visit again for sure)

In general, this store collects all the tulle from all the well-known brands in the local market, the prices may vary and may be similar, but I can only say that it is a place that collects all the tools that the house needs, thank you Al-Futtaim

As well stocked as the other Ace outlets. Friendly staff, good location. Will definitely visit again.

ACE is like Ali Baba's cave for tools and stuff, one of the best hardware stores in Dubai and also one of the most expensive!

I made several different online purchases lately, and both items arrived damaged. The delivery guys assured me I would be contacted soon with details of replacement, which did not happen. I had to make a formal complaint to get someone to contact me, and when they did the service given was extremely poor with no option to replace? !
I am furious and won't be using ACE ever again

For people residing in the area around IKEA, it’s the perfect location to furnish your new home! Plus the Avenue mall is super convenient and easily accessible.

It is more like an arcade than a shopping mall despite the name states “mall”. Very fancy and enjoyable arcade but you need to walk outside to truly enjoy the whole picture of this place. So the summer time is not the best season to enjoy here but surely winter time is good to stroll around.

Ace is Ace but surprisingly on this visit they didn't have what I needed and when they did it was 10x times the price it is from a hardware shop in quoz. 6 vs 60 aed for a pipe fitting? No thanks.

متنوع وقريب علي كل من يسكن بالقرب من الافينيو ف دبي ولكن المتجر في الفيستفال اكبر وأكثر تنوع انصح القاطنين خارج دبي بزيارة فرع الفيستفال حيث بالإمكان أيضا الاطلاع علي اكيا والمول طبعا الاسعار جيدة لكن هناك اماكن ارخص

Good place to have all your home requirement.they have good collection from small to big things.

Went to buy a few garden essentials, filters and door locks.
It's Ace so its nice. But not very big. They dont have a lot of variety as a stand alone Ace. Essentials will be found.

Hardware and Tools shop, very handy and useful tools can be found to save you the hassle of home works.

Employee was so helpful she helped me select right items and was cheerful and friendly also place is so tidy and clean only observed there was no store and my requested plant pot was finished due to same reason thanks for great service

Nice wide range of home and garden products
Excellent customer service received by store manager.thanks

Express branch small size can not compare with the first branch on Dubai festival mall, you can found some of the things near you

Was here on the 16th January mid-day, hard to believe a shop this big would only have change in 5 dirhams, i only had 200 dirham bill, the cashier told me sorry we only have 10s but proceeded to give me 90 dirhams in 5 dirham notes!

Good variety of products and staff are very helpful and quick to assist. Dont forget to validate your parking ticket on check out:)

Convenient location if you're living in the area. Unlike ACE in other countries, it's not really an economy store. The strength here is more that they will have hardware store items and even a few options for things like epoxy, pruning shears, coat hooks, and a thousand other do it yourself supplies. The prices tend to follow the fact that culturally this is not a do-it-yourself part of the world, and since those of us who prefer to do jobs personally are the minority, we pay a bit more for it. Either way, handy store. Oh, and in case you wondered, you can get house keys copied here.

I do like this ace. But nothing seems to be priced I'm assuming because of the sale. But apart from like I like the store.

Gartenabteilung recht mager ausgestattet. Auch gibt es zu bestimmten Produkten (gardena) nicht die notwendigen Anbau Teile. Insgesamt enttäuschend

Its a very small place and they dont have all the items that u ll normally find at ace store. Secondly, they are seriously short of staff and to get help was a nightmare. I would have rated it even lower but then i got a person who really helped well in finding few things (still not complete sets).

Staff are not helpful nor interested to be around for help, they are even not aware of the products available.

For all your hardware and home accessories, Ace is your B&Q of the Middle East. Great deals occasionally too so keep your eyes peeled.

Located in Motor City - it is very convenient for us to get necessary household and gardening supplies.