adidas Store Dubai, Shk Zayed Road, E11, Al Quoz

Disgusting behavior from the store manager, Asif, sells faulty shoes and refuses to refund.

Super annoyed waiting for my refund for over 2 months.
Waiting for so long, the card i used for purchase is expired and my request to refund to another card/bank of mine is abruptly ignored after 15+ followup mail & calls.

Its a pity for a brand like Adidas to have such pathetic operations / broken system!
if you do not have the capacity to run online shop, just shut your store and sell in other platforms. Such as waste of energy and time.

Online order# AAE01473371

There are 2 shops adidas in moe, first one the big shop near to starbucks the staff the are not approachable ended up walikng out and went to next adidas store 3 shops away. The staff in original adidas are very friendly ended up buying lots of things not into my list because of the service. Thank u guys. Need to trained your staff in the other adidas store.

This store has so many good collections and has in every size. The items here are intended to protect and provide comfort to your human feet. They have pretty decent shoes in there.

Badr is an amazing store manager, he made us extremely happy customers today! Thank you so much for an amazing experience.

Not professional at all in return items and the manager he doesn’t have any Solution for the customer and even the call center

Worst customer experience ever, the employees are rude, and think i spoke to a manager who is even more rude. Unbelievable, as if they are working for free. Trust me any other adidas shop is better.

I have tried calling more than 30 times. I am so disappointed that no one answered the call at all. What are you guys doing? Are you too busy with your life that you can't even answer a call? Seriously Adidas, find a more efficient employee!

Your latest batch of staff here needs some serious training. Not sure what happened with you vision and mission. Such disappointment to enter your shop today.

I am definitely impressed by the amount of enthusiasm this store puts off! Attention to detail and a firm grasp on fashion! #MrAdidas

Completely NON HELPFUL CUSTOMER SERVICE.

Unacceptable!

I ordered a shoe, it turned out its not the right size.

I ordered it as a guest, so I am not able to create a return from my account.

For 4 days I am emailing customer service to support. And they Are NO Help!

I want to return the item

Reason for returning: wrong size

Why not exchange: because I already bought another one that is the correct size and received it.

I don't understand what is so hard about processing a simple return and refund as mentioned on your website!

I called once to this branch just to inquire an exchange. The “person-in-charge” gave me a number to call but no answer. So I called again for the second time this branch and instead of assisting me and redirecting to other people who can better help me because obviously this person doesn’t know what he is doing, started shouting at me saying “I already gave a number for you to call! ”. He raised his voice at me and talk to me so rudely on the phone. This adidas store gave me an impression that they hire staff that are obviously NOT PROFESSIONAL at all.

Adidas in UAE is only a brand store who charge original prices but service, experience and exchange policy is terrible. I bought a tennis shoe and wanted to exchange they say it's not in a returnable condition but I am returning because the right leg shoe is not fitting properly because of a fit issue. It was within 30 days but the store manager uses his own discretion. Didnt expect this from Adidas as I am very regular and loyal customer

This store next to Ski Dubai we were provided with worst customer service where no body care when you ask for shoe for your size. Less manpower to handle high volume of traffic. 30/12/21

Don't ever order online they have the worst customer service and they wouldn't help you
With worst shipping company

I'm not angry. I'm just an unsatisfied customer, as their exchange and refund policy only works on their term.

Football shoe sale, right size but the design is narrower, sales advisor guaranteed it would loosen up, next day came back, but they said no to exchange or refund because they can't resell used shoe!

The main problem was the attitude and false information.

They have a very good collection. Really liked the staff attitude and service. They know their job well and are well experienced. Am impressed.

I purchased the new kit of Arsenal, and I saw the promotional sign in the store that I can put my name on the shirt, but until today the letters aren't available and no show for a reply from Adidas people. My worst and last experience with them for the unprofessional attitude.

Staff were all very helpful and accommodating. They’ve got pretty much all the new releases in their stores. They’ve got seasonal discounts too.

Today we try to buy yeezys boost 350 for my daughter birthday present however they didn’t have the right size already sold out but The staff member specially his name “ Addisu” helped us a lot they tried to found sizes for us. Also, nice word for us getting feeling better even didn’t get right size.
Really appreciated today how handle guest.
I highly recommend this Shop and how friendly with guest best of best experience adidas.

By the way have to more pray right size.

Thank you Adidas team

Best Store to Buy Yeezy in Dubai at Adidas Originals facing Vox Cinemas friendly staff and very helpful

Very elegant Adidas Store. Contains a good variety of options for a good price. Highly Recommended.

Good store and the prices is widely low comparing to other malls like dubai mall and deira city center and festival city mall