Aster Clinic, Business Bay

I visited today Aster clinic in Business Bay. Small cozy place with friendly staff. Doctor Basir was very helpful. He’s polite and professional specialist. Also he is quite good looking man what can be a bonus when you visit Aster clinic.

Doctor Bashir is generous, friendly and a very responsible doctor i have ever met. And the team is excellent and polite.
Thank you

I am seeing Phsiotherapist Shalini at Aster Bay Avenue, Shalini is extremely Professional and very caring.she leaves no effort to reduce patients pain and is very knowledgeable, I highly praise Shalini

Aster business bay is a great place to go. Quick, efficient, responsive and a good set of doctors. I like the attention to detail and their prompt responses to all queries. Good insurance coverage too. V. Clean too.

Both Dr Sana Shaheen and Ms Subha were absolutely amaZing. Highly recommend Dr Sana as a dentist - great service

I went to see Dr Sana Shaheen in business bay for a very minor dental issue. I am not a usual dentist person. Been blessed with good teeth so never needed to visit dentists as such. Few weeks ago I had a minor issue so thought best to go see a dentist for once in my life
Since then, I have been at least 10 times! God knows what she has done. She did some filling which I didn't need to begin with and now I have this constant issue of sensitive teeth and I can't eat from the side she touched. I request you to save yourself and do not go to Aster for any treatments!

The best clinic. The staff is superb and doing an amazing job. They have been to humble and welcoming. The clinic is clean and taken good care of hygiene. Keep up the hard work. You guys are doing amazing job.

Very clean and neat ambience. I’ve been using Aster clinics for a number of years now and I highly recommend them. The staff are always lovely and welcoming. They take genuine care in giving you the best treatment.

The best place for care the people…. Thanks for everything especially dental Dr. Sana shaheen!

Great experience as a first timer. I barely waited to be helped when I checked in. The staff and Dr. Basir Sajjad were all very friendly and helpful. I especially loved how Nurse Ms. Jisha really took her time to explain My aster application which helped me to understand how to secure my appointments in the future without any hassle.

Today I went to the Bussines bay aster clinic. Amazing service! Dr Basir also very kind of me as well as Mr Nithin give me good service. I so happy.thank you!

Dr Sana scammed me and used up all my family’s insurance without my consent for procedures related to one family member.

Dr. Abdelraouf Ahmedfouad of Internal Medicine is an excellent physician. Myself and family had been under his treatment for the past 9 years and we are very happy with the outcome. He shows professionalism and his detection skills of ailments is exemplary. He is highly recommended as a preferred Internal Medicine physician

Excellent Patient care and friendly staff at Aster Business Bay.
Special thanks to Dr. Abdel Raouf Fouad (GP) for the personal attention to our well being and family health care. Always cordial and understanding. Thanks for his help and support to keep all the vital parameters in check.
Highly recommended!

Thankfully,

Taruun

I went there before yesterday, thry treated me very well, the nurse the doctor everything was good, unfortunately I have covid after the pcr test, the doctor sent me to do a blood test as well. Am in a quarantine and I can’t go outside i’ve been texting the wtsp team to let my doctor review my blood test but no response was given … just saying later later …

Recently visited Aster clinic in Business bay Mr. Maksad help as to complete all our process and Dr. Neethu Viswanathan the best Dermatologist ever met in my life. Give as good advice & prescription if in Dubai I need Dermatologist again she is the first Doctor I’ll come to.

Aster Clinic Business bay is the BEST CLINIC in Dubai for me.because of the Familiar faces, for almost a decade the quality of service is always there and becomes better day by day. My doctor (considering a family doctor for 10 years) DR KEYA RAHUL always takes care of me and all my referrals.and the powerful message that she always say is "I will take care of you" I could not think of any name every time I will hear Aster Business bay:) even my referrals have same feedback, amazing doctor and you will feel relax and nothing to worry. For the staffs, I want to salute those who are still there (10 years already, with blue eyes WASEEM and his partner MAKSUD, and I called them my favorite persons) the new staffs are amazing as well, the filipina and other one Nithin.they will make you feel welcome, very professional and helpful. And my helpful nurses.hello favorite.nurse Bincy and theres one more. I salute you my favorite nurses as you are doing an amazing noble job for us, thank you for the service.

I would like to thank Mrs. Salini for her attention to detail, and her kind and generous personality.

She is a wonderful physical therapist, and has help me to recover quickly.

Thank you Mrs Salini I really appreciate you for helping me.

Sincerely
Tim Murphy

Highly recommended, well equipped, easy system, very friendly, helpful and very very positive staff, the treatment they gave was amazing the were very kind i felt so comfortable it was a blessing having them on my visit. Starting from the reception nithin, jisha an amazing nurse and Dr. Basir very polite and approachable. Thank you soo much

Good experience at the clinic. The Nurses Mr. Kingston and Ms. Merlin are very professional and friendly.

Sadly I can’t give them no stars. The worst experience in Dubai SO FAR. We went with our baby for an appointment with Dr Karen and from the beginning she wasn’t listening the concern and she wasn’t able to treat him, she ordered a high dosis of a strong antibiotic for my baby without any blood test, how irresponsible is that? Luckily Im a Doctor and I know how does that work. After agree for IV hydration, it seems the nurses are not trained to do that. I had to see how they pinched my baby over and over again with no success and the cherry on top, I asked them to use gloves (for God’s sake how can that be possible!) of course we left the clinic and my son was admitted due to an Adenovirus infection. Please, please, DON’T go there. That could cost you the life of you or your beloved ones, literally! And for the doctors team and the nurses that will see this review: Please, if you don’t know the process and if you are not capable of something just let the people know and advise them to go another clinic FROM THE BEGINNING. That’s how the ethic works when you are working to save people life’s.

Recommending business bay Aster clinic for Derma consultation- meet Dr Neethu- very friendly, open to discuss on skin treatments and her advise really working for me.

Should mention on their customer service Mr Deepak, very helpful in guidance from entry to exist in clinic.

Visit and experience it.

Best of service and staff

I have been consulting Dr. Keya for my maternity and she is one of the best Gynaecologist I came through…

The unit incharge (Mr.sharath) Staff members (Dipak, Maqsood) were so warmth and humble in attending me with every consultation and they were so prompt in assisting me with all of my requirements.

It’s never easy to consult all 9 months and constantly visiting clinics for tests and so much more

but…. Dr. Keya, Sharath, Dipak, Maqsood and other staff members just made my maternity journey easy and fruitful and Hassle free.

Loved the service ️

Andrew, he is always meet people with a smile and he's so helpful and aware of clinic details and he is so good at his work Mashallah!

I had better experience with the staff anu and honey.very warm and pays attention to detail. I'm very happy with your service and it will be a great experience for me.

A great place for quick checkup and diagnosis. Very well equipped for all major needs and highly professional and skilled doctors and staff who are always supportive and caring.
Big shout out to Maksud Yakub Ramdul who manages the front desk.
He has gone out of the way on many occasions to support the patients and constant followups to make sure the visitors gets the best attention and care. Staff like him builds trust on the clinic and makes you feel assured of best possible care needed for your loved ones.

Dr Abdur rauf I have been visiting him since so long.and my experience is he’s been really so kind and freindly with patients.

Excellent experience at Aster clinic business bay, Thank you Waseem for your excellent service and support!

Finally I found the right hospital to go, Thank you so much Dr. Raouf, great experience with the reception team everything was fast with great Customer service team specially Mr. Andrew

Really was a great and helpful place where u can feel that staff caring a lot about you especially receptionist people were good (saniya).: . And the nurse which helped my wife was also good and sweet with us (jisha) …. Thanks I Highly recommend this place

I would like to extend my appreciation for all the staff of this clinic for giving me a good service and assistance, most specially to Ms. Sanya for assisting and guiding me all the way.

Best clinic with frndly staff specially Mr waseem and Mr andrew and best treatment by Dr abdelraouf

If I were able to give them less than one star I would have done so. They seem so nice to you until they take your money then all of a sudden, you don’t matter anymore. But to be honest I only blame myself because when I got there, many ppl were complaining about not receiving their pcr results on time. I still went ahead and payed for 12 hours service, thinking I was dealing with a professional clinic planning to have a smooth and stress free travel experience. Well! I didn’t get the results in time! After more than 24hrs, I had to go back the the clinic to request my results! There were a couple of mistakes, I waited for an hour then was told to leave and wait for the results to be emailed to me! Which I of course did not do as my flight was in few hours and I no longer trusted them. The worse is that I was told there was no way to complain. (they would only ask you to do the survey if you’re a happy customer) the manager refused to speak to me or refund the fast track fees I paid because I never received what I paid for. After a lot of pressure they sent me an email stating they would get back to me in 2 days. Which of course never happened. I am writing this review after 2 unanswered emails after the two days have passed. All I can say is: “thank you for teaching me a lesson and hope you feel good about taking people’s money without providing the service they’ve paid for”

Yesterday I went to Aster Clinic in Business Bay. The Doctor, Nurse's and all the staff's were very helpfull.especially Nithin. He was very friendly and assisted me with all the formalities of doing my PCR test.

Dr Manzura is such amazing doctor she diagnosed me very well and the staff were very supportive

Maksud at Aster Business Bay is a star. He is very efficient and always provides the best service to customers at the clinic.

I have been a paitient with Dr. Abdelraouf Fouad, @ Aster clinic Business Bay for 9 years.
I would like to Thank him and his team for all the care that they have given me over the past 9 years.
Dr. Abdelraouf have made sure that I was always given the best care available. His compassionate attention and professional care improved my medical record and made me always feel safe. There are not enough words for me to express my appreciation because of his excellent care.
Thank you Dr Abdelraouf and thanks to Aster Clinic business bay team and staff.

We have been visiting Aster Business Bay Clinic since last 3 years. Dr AbdelRaouf is gem of Doctor and has been a great help with his spot on diagnosis and treatment. I also admire the cheerful attitude of Mr Maksud Yakub from Customer service, he has always resolved our issues every time with smiling face.

I would like to express my feeling for the attention and patient care of Dr. Basir and staff wasem everytime I have visited the clinic they provide smooth support, very helpful and cooperative. I do recommend the clinic to my friend to get her treatment there, thank you for being a role model of giving excellent care I feel like it's my comfy place. Thank you again Dr. Basir and wasem.

Amazing clinic with super team!
Very professional doctor (Dr. Abdel Raouf Fouad) and very friendly and supportive customer service (Waseem). Would highly recommend Aster clinic business bay:)

Best clinic and best treatment professional treatment by dr abdelraouf and helpful employee mr maqsud

My experience in the past 7 years has been amazing. First off you are welcomed by Waseem an individual who is always smiling, helpful and respectful and tends to whatever situation you are dealing with. Then comes Dr. Basir who is one of the best doctors I have dealt with. Professional, a careful listener and most importantly makes you feel comfortable to share your concern. Overall amazing staff and that’s why I have been coming back for Almost 7 years. Thank you for the great service Aster Business Bay

I have been going to the business bay aster clinic for a long time now, and I must say all the services provided there are very good. Starting from the reception staff who help with your appointment and the nursing staff who check your vitals and put it all on the system so that the doctor has it all on his/her screen when you go to see them. The clinic is very clean and they maintain social distancing and everything is in order. They also maintain a very positive and nice atmosphere there. Iam very happy with aster clinic business bay and their facilities. Thankyou for always being there and taking care.

I went there general doctors gave me some medicines but pharmacy staff system is error I can't give medicine its take 3 hour this is a cheating because iam using my insurance card they dont want give my medicine this is not good

I had taken the dental treatment from Dr. Sana for myself and my kid. I found her very friendly and informative. She knows what she's doing and she gives proper time in explaining/clearing all doubts of her patients. I am very much satisfied with her services and love to refer/recommend her name to any dental patient.

The service is really great Dr.and staff are very friendly and helpful
I must admire one of the Staff named Mr. Sharath, at Business Bay Clinic and pay my regards to his services provided
I had an overall good experience at the clinic

I visited there during my pregnancy, the staff there Specially Daphne and Shilpa and amazing. Helps everytime and are really nice. After going to 3 doctors, I finally found satisfaction after visiting Doc Keya there.

I regularly visit Aster Clinic whenever I am sick and I really like their quick service especially when you want to do your Covid-Test. They sent you the report within 12 hours time and the nurses are very kind and caring.
Thank you.

I have been visiting Aster business bay clinic for my maternity consultation and I have had a very positive experience.
The doctor, admin manager and the nurses and extremely kind and helpful.
Special mention to manager Shilpa who have also gone out of the way to help in difficult times to make sure I was taken care of and comfortable.
Really appreciate this service as I always feel safe and at home because of them

Absolutely PATHETIC EXPERIENCE with so called Dr Keya Rahul The Gynaecologist at Aster.

I was humiliated by the doctor even BEFORE my appointment Infront of other patients and staff. She shouted at me because I was 10 minutes late.

I live 1 hour away from Business Bay and I was stuck in an insane traffic jam. Doctors need to be EMPATHETIC to patients! She was so pompous and rude. She wanted to leave but then decided to give me time. She kept telling me and the staff that she will just see me for 10 minutes! No thankyou - I left the clinic after informing the receptionist that I can't tolerate such RUDE DOCTORS.

NEVER RECOMMENDING ANY FRIENDS OR FAMILY TO COME TO THIS ABSURD CLINIC AND DR KEYA!

- Last week I had 5 Physiotherapy sessions for my Neck
- Great work by the Physio Ms. Fidha
- She taught me various exercises for the Neck, corrected my posture as well
- Now the pain is very less, almost gone
- Would definitely recommend everyone living close to Business Bay to take up the session in this clinic

Came in for a PCR test. Place is extremely chaotic. Took 10 mns to get a staff member to answer me and tell me where I should wait. Service is unfriendly

SO BAD coordination with patients, hardly the pick the calls, the don't follow with patients to inform them about their test approval ……. REALLY IT SOOO BAD CLINIC
yesterday the guy in front desk was lazy to apply for insurance then he said tomorrow, and today I am suffering to reach them

BAD EXPERMENT at ASTER CLINIC
today i have an appointment with Dr/Abdelraouf at Aster Medical business bay (2 P. M) it was very very tough day to me and most of patients on the clinic because there is like 3 sequential station it should be spent at least 20 minutes per station this is because the new system which is recently installed plus in the reception only one register called (Wasim) which make like 10 calls during my queuing compiling from the system delay.all the visitors of clinic are patient so itis too hard to spent all this time (65 minutes) because of this slow and bad system
To be frank the only reason i continue with Aster the professional Dr/ Abdelraouf without him i will not visit business bay clinic at all.some times when i go to another hospital or clinics take only from (20-30) minutes.please investigate and solve this problem to continue as a good establishment.i hope next time find new system.

Mohyeldin Mahmoud

The pediatrician is good but the nurces don't let me to hold my baby on the lap during vaccination. The want him to be lying flat on the back. It's an unnecessary stress for a child

Totally untrained unprofessional staff in Business bay clinic. He don't know how talk with the client. He is talk with the client like a Enemy. Yesterday i came there for Covid 19 test
no body told me give the cash right now also he kept my Emirates I'D. Man of the counter is not told me the process. Today when i go there for report of the covid test.he said we are not done your test suddenly i am shocked because today is my flight at 7: 30pm.worst experience.

This is the WORST branch of Aster clinics we visited ever. Thanks to Dr. Keya Rahul Shivadey for that. I'm 19 weeks pregnant now. First we went to her when I was around 8 weeks. She took some notes and checked me with the ultrasound. Also prescribed some blood tests and told us to visit her after a month. We paid for this consultation 250 dhs. Since COVID 19 affected us and our financial situation quite negatively (and we already have 2 other children.) which we told her since she asked why we haven't come. But I don't think we would owe her an explanation why we didn't come, I think it's a private matter. Anyhow, we told her that we would like to know the gender of the baby, that's why came most of all. We told her that we cant afford now the costly anomaly scan (around 750 dhs) since we also don't have any kind of insurance. She said she understands it. She checked the baby's gender with the ultrasound and we were very happy with it. Than she asked us if we would want to do the blood tests. I was confused because we just told her we can't afford it right now, even if we wanted. She repeated she understands it. Than she prescribed a vitamin and pretty much that was it, 10 minutes in her room. But after we went to the cashier to pay, we were SHOCKED. She charged us with 861 (!) dirhams! First of all, she haven't done anything major, except checking the gender of the baby which took her less than 5 minutes! She haven't give any new information about anything which she haven't said at the first consultation in May (which wasn't even found in the system), except the prescription of a new vitamin. 600 DIRHAM EXTRA for a GENDER CONFIRMATION? ! Cheating.

It’s was great section for Physiotherapist with doctor Juwairia Cjaz, I’m so happy that my pain back release for 100%

No respect for appointments timings, been waiting for more than an hour to see the doctor, and there is only one answer.system error and we are updating our systems

Whatever you do, dont! Dont do your PCR here, I did mine they werr late by a complete day. I called customer servive several times, but they never answer and tell you they will call you back. I was late to a job interview in abu dhabi. And i know from several friends the same thing happend to them. So save yourself the hassle and do it somewhere else

TERRIBLE SERVICE! If you want to wait 2h to see a doctor with previous appointment, then this is the place to be! Will not recommend to anyone!

I was having fever and visit my nearest aster clinic in business bay but they refuse my medical insurance but i visited many time other clinic like jlt aster clinic there my insurence accepted.

*UDPATE* - it's unfortunate i had to go down this route to get action, but I will commend the Aster Clinic management for making this right. After several phone calls (special mention to Yedoo from the call centre who followed up meticulously), management finally agreed to resolve this AND provide a full refund which is appreciated. We just wanted what was communicated to us originally, but they went above and provided a full refund-so thank you for that. I just hope my case was the last of this kind.

INCREDIBLY INCOMPETENT front of house staff and "management". DO NOT VISIT and be CONNED by this clinic. We visited 14 days ago for a consultation as it was recommended by fellow expats as well as part of our insurance network. Upon arrival, we were informed that our consultation (and Xray) was approved by our insurer, hence the decision to proceed with this clinic. Subsequently, the dentist concluded another procedure needed to be performed, and they would check with our insurers but to be 'efficient', they booked in an appointment in advance and charged us upfront for the upcoming procedure (at the co-payment rate - implying it was likely to be covered by insurance).
The procedure was meant to take place 2 days later, but we were supposed to receive a call the next day to confirm the appointment.
Surprise, surprise - no call. We had to follow up - and staff were confused and had no record of the appointment. Anyhow, we waited. It came round to the booked appointment date and noone called so we didn't attend.
Finally, we received a call the next day - "Sorry, we tried calling you yesterday". We have call logs that will prove otherwise and that no calls were received. We find out the procedure is not covered by insurance - fine. We would like to pursue treatment elsewhere (as the lack of competence in something as simple as securing an appointment and performing a callback appeared to be too difficult - no way are we going to be doing a root canal here). So, we want a refund of our advance payment. No problem - that's not the issue. The clinic is happy to provide this refund. The issue is - they want to now charge us 100% of the consultation and Xray. HANG ON - why? "Management": Because the consultation and X-ray is not covered by insurance. HOLD YOUR HORSES.
So, you (for lack of a better word) lied to us? And said it was covered- hence we can proceed, and then after accepting payment (advance payment too for an appointment that couldn't even be secured) - you turn around and say actually it wasn't covered?
i empathise with clinic if the insurers changed their mind, BUT - common sense would suggest, perhaps - don't confirm with your client beforehand that it is covered, accept payment, and then say it's not covered, so now they have to bear 100% of the cost instead of the co-payment which is 20%? To be fair, they apologised (somewhat - i'll take their excuse as an 'apology') and offered for the x-ray to be refunded. NO. This is a matter of principal here. If you can't establish a process with your insurers on getting timely (and accurate) confirmations - you shouldn't be charging your customers in advance. I'm sorry - but that is the clinic's problem to sort out, not ours as the customer.
I don't like attacking businesses on such a public forum before completely getting their side of the story - but it's been 2 weeks now, and we have been chasing up - calling the main centre, being told we can't be put through, etc.and been assured THREE times now we would receive a callback from the "manager" at the clinic (the only one who can authorise a decision to be made on this). "YOur call has been prioritised as a high priority". To be fair - the ASter Clinic Call Centre has done a marvelous job (especially a gentleman named Neil who took it upon himself to try his best to connect us), but the Business Bay clinic itself is just avoiding this - not calling back, not accepting calls. How they can afford to be this incompetent in a time like this where competition is high - beats me.

The slowest service I have ever seen it’s unbelievable how they are operating in UAE I had to call several times to ask for my test results.as I need to change a doctor and the clinic since they have the worst service no one calls back the only thing you serve is money no health is important.very disappointing no regard for human life only looking for ways to exploit I won’t recommend not to mention that they have insisted on operating me for a minor cyst that was cured by medicine, misdiagnosed me for a muscle pain when I went for a cyst compliant years of bad service so glad it’s finally over. & no don’t contact me I know you don’t care.

This clinic needs to update its process. Every time I come I have to wait 30-40 minutes just for a 5 minute consultation. They need more reception staff.

Incompetent staff giving different information each time. They send free consultation flyers and when you actually show up for it, either they don’t know about it or move you around until you get frustrated and leave. The orthopaedic doctor even saw us and left us waiting. Please learn how to treat customers, then you won’t have to scam people into coming to your clinic.
Waited 45 mins for nothing.

Reception and wait time was ok but the doctor wanted to get rid of me asap, complained about heart discomfort he never listened to my chest and complained about flu and throat ache didn't even see my throat just ordered an ECG for heart which the nurse did it the wrong way and put one of the electrodes wrong so the result was suspicious and because of that had to go to the ER hospital for check up and spend lots of money there just so that the doctor there says they did the ECG wrong and in the new ECG everything was normal.

Sad to say they so not have pediatricians on duty.
They must be assuming that the children population is negligible, hence there is no reason to have a pediatrician on duty.

I’m suffering from stomach pain and reached aster clinic in Businessbay by 8.10pm and asked for doctor, they told it’s already closed and no doctors are available in a rude manner. I showed him that hospital time is 9.30pm but he replied saying that we’re closed try with other hospitals. This is not the way how to treat the patients. Atleast he would’ve asked what’s the problem.

Had a v good experience with Aster business bay throughout my pregnancy. Special mention and thanks to Dr. Keya for her constant guidance. She was really good and always had a supporting and encouraging tone which is very important for the patients. Also the delivery process and recovery were well handled by her and all support staff.

Would definitely recommend her!

Worst place anyone can visit.
This clinic is fit to be in some village of india.
They don't answer the phone and when you visit the the staff are rude doctor don't look like doctors and have no idea how to deal with patients.

All positive reviews are paid this place cannot get 5 starts impossible.

This is to all insurance companies in Dubai you must stop dealing with Aster.

It's time the government looks into Thai hospital / clinic.

Went to clinic second time and again bad experience, after consulting doc. (though doc.is good) they recommend me X-RAY and urine test,
I agree for Urine test and for X-RAY they said they do not have x-ray facility in business bay branch, (you are in one of the high class community) so i told them to recommend me in discovery branch, as i am staying there, but they said I can only do it in Bur Dubai Branch! (which even doc.suggested). For Discovery Garden Branch I have to consult doc.again and for urine test you can do it here i.e. In business bay.
Why some one with so much leg pain will go to two different doc.on two different location?
If you do not have facility it is not patience's problem secondly Aster is everywhere and why they cannot recommend me to any other branch of their own.

Really disappointed.once again.

Too many useless mdecinesm given for no reason. My health worsened after the visit! The docs are bully's that don't answer your questions.

Been calling them for like one hour, but no answer. If their services start like this, i start doubting about the quality.

This is the worse place i have ever been. Went there to be checked on my pregnancy, the doc saw me half a minutes sonogram was half a second. Litterally. The place is very unwelcoming especially when u are pregnant and want care. There is no heart in what they do. They dont care bout peoole. I was the only patient and even she never took time with me. It was a very very bad experience. I really recommend people not to go there. Its really the worse place ever.