25 September 2023 14:35
Very good after-service from the Patient Relations. They handled my sick leave request promptly and accurately.
23 September 2023 3:40
Great service, Really appreciate the Look after & Support of Mr Renjith & Dr Sherin, They treated me same like a family member.
22 September 2023 19:52
Dr prabha and sister Susan from Radiology department amazing service thank you so much. Despite I am late but they accommodate me fast.
21 September 2023 7:12
I’m so happy to meet Mr Amit from customer service the best in guy in the hospital I met with, I had surgery with DR Vikram Mohindra the best doctor in the hospital as well and the staffs and nurses all were super kind… all are professionals.once again a big thanks to Mr AMIT for all your help from the day first I appreciate you all.
21 September 2023 5:21
Dr Naveen and sister susan were very professional and polite. Highly recommend radiology department
20 September 2023 18:14
Dr Aby madan the best urologist in aster.highly recommended. Thanks to all team from the ward nurses and the cse MR AMIT &Ms jyothy and nurse lijo
16 September 2023 8:23
I'd like to thank Nurse Ann and Arya for their continuous assistance and Raziya for her support and ofcourse my Doctor Sabitha Umapathy for guiding me through my pregnancy and Dr. Preethi a big shoutout! What lovely ladies, helped me throughout to have a healthy and safe delivery Thank you Team for this seamless process and being empathetic throughout.
15 September 2023 17:25
The only hospital where we feel at home. The doctors and support team are really knowledgeable and good at what they do. I had a full rapture of my Achilles tendon 4 months back which required a surgery. The surgery was done by Dr. Ranjith, and was really so smooth. His diagnosis, communications, and more importantly, his assurance, left absolutely no doubts in our minds and we went ahead with the surgery. He is truly one of the best. Post surgery, my rehabilitation and physio was done by Dr. Priya, another gem, who ensured that the progress went much faster than expected. She really pushed and made us feel so comfortable during the entire process. We have gone through videos of normal rehabilitation progress post surgery, and the progress that we achieved with Dr. Priya was much much quicker. I was walking independently in 6 weeks time post surgery. Thank you so much for all your efforts and assistance, Dr. Ranjith and Dr. Priya, along with all the support team members (including the security and cleaning staff who helped on the wheelchair every time we visited for physio) during our stressful time.
15 September 2023 7:49
Recently, I visited Aster Hospital Mankhool's emergency department and was impressed by its improvements since my previous visit. For the first time in the emergency department, one manager (Mr. Rumaiz) came to meet us and offer his support. Also, the nursing staff was extremely caring.
14 September 2023 3:14
Happy with the services from Cardiology ICU especially Dr Ravikanth and Nurse Mustaq
Thank you all for taking care of our brother
02 September 2023 17:34
Dr Rvikanth and Nurse Mustaq was very helpful in cardiac icu everyone taken care of me well Thank you Aster Mankool hospital
03 February 2022 9:02
The Team is Heaven sent!
Can't forget to Mention a few names if not All.
Many thanks thanks to Dr. Ann Mini my Gynaecologist who was very professional and kind, Dr. Janibu from the emergency room who was more than exceptional and supportive during my delivery, Nurse Bincy, Nurse Amrutha Nath and the entire nursing team we so supportive and amazing, and not forget Rajiya the health care assistant, the housekeeping team who made the place squeekyclean.

The level of cleanliness and safety is on a high notch and this made us feel so protected

I love Aster Hospital Mankhool. I highly recommend
29 January 2022 16:57
Delivered on 4th of December our precious baby Girl under Dr. Ann's guidance and staff nurse assistant Ms. Anabelle took great care of us and helped us get through the days after delivery.
Ever soo grateful to Dr. Ann for her support and help.
28 January 2022 14:39
Our baby was born preterm and admitted to Aster NICU. We are very thankful to Dr. Caroline and her team for guiding us expertly during pregnancy and delivery. Highly recommend Aster NICU where Dr Santosh and his team's care of our kid was exemplary. With daily updates and unrestricted access to our kid it was comforting to know our child was in good hands. A big thank you to all the wonderful doctors and all the nurses for taking wonderful care of our little one. The entire team was immaculate in their care and guidance.
25 January 2022 4:54
Thank you so much Aster hospital, here I done my lipoma surgery all are very kind and helpful especially staff Abhi really good and helpful and shammas and Dr. MONI Thank you all
23 January 2022 10:35
My wife Jean Louie Cabansag delivered via emergency CS due to some complication and the hospital team especially Dr. Susmita Das did an amazing job. She gave her heart from the start until my my wife and baby got discharged. And also Ms. Nurse Annabelle she gave an amazing care and very professional. 5 stars for the team. Thank you God Bless
22 January 2022 3:41
It was good service all the nurses were polite nd checking our BP nd giving medicine tking good care.
I really appreciate Dr Caroline while talking to patient she is so cool not mking panic.

All staff like Bala, Niruthya, Rani nd Maya all were very helpful.
20 January 2022 22:12
Voilà! I would like to thank all of the lovely nurses and Dra. Caroline for taking care my delivery day much appreciated, the're all friendly and approachable.
To all soon to be momma out there, i highly recommended this hospital salute to everyone.
20 January 2022 3:20
My experience was wonderful at Aster Mankhool hospital. Dr Ann and her team was very supportive and caring. Ms. Bala ensured i had always smooth follow ups and check ups. Iam glad I chose Aster.
19 January 2022 8:41
This hospital located in the heart of Dubai, so convenient to get there and the services they providing is fantastic, they accept all insurance except nextacre rn3 and enet
16 January 2022 9:39
Delivered last November 28,2021 at 12: 22PM under Dr. Caroline. They took good care of me and assured me that we will be safe.

Ms. Anabelle, the nurse who assisted us very well and very accommodating. She is very helpful and kind. You need more staff like Nurse Anabelle. I felt her care so much for me and my baby. Good job Aster! And Thank you very much for the good experience!?
12 January 2022 19:41
Special thanks to Dr. Jisha who showed up at 5am to perform an emergency c-section for an extreme premature baby (27 weeks). Operation was quick, no time wasted and the nurses were very professional, constantly checking my vitals and recovery.
Special thanks also to Dr Santosh, Dr Anjana, Dr Abijheet and Dr Majeed who treated and took care of my baby at the NICU for 2.5 months.
Special thanks also to the NICU nurses who on some days were literally 3 feet away from my baby's incubator constantly monitoring her and ready to work on her or sooth her every beckoning call.

The billing and insurance team were helpful and co-operated well with our insurance providers. We weren't bothered by them at all even when it came to approvals from insurances end or payment.

Aster hospital has a grade 3 NICU, which means that they are fully equipped to support babies born extremely premature. Treatment was quick and accurate and updates were consistently given every morning.

Once you've been admitted, its smooth sailing from there. I definately recommend Aster Hospital. Affordable quality service
10 January 2022 10:30
My case had attended by Dr. Dash and he was excellent and saved my life. Thank you very much sir. Servieces of attenders especially in CCU is remarkable. Special thanks to all for taking care of me. Good luck to all and god bless you
08 January 2022 7:01
Words can never be enough to describe how grateful I am with the services offered by aster hospital mankhool. To Dr. Sejal and team, Pedia to lactation and nutritionist, nurses to housekeeping, admin and all the staffs are very passionate with their job, excellent job! I will always recommend aster hospital mankhool because experience wise they are amazing! Salute to all the staffs and I pray that God will continue to bless all of you with good health and continue the excellent services you're giving to your patients!
04 January 2022 16:24
Our journey right from pregnancy to having our bundle of joy in our arms was blissful and all thanks to Aster for thier wonderful support, care, professional team and personal touch in the entire process.

My consulting doctor was Dr. Sejal who guided me throughout the journey. I had little complications during my pregnancy especially the final term would create lot of anxiety, worries but Dr guidance medically and counselling helped me sail through this time effortlessly. At the time of delivery and after delivery how they have taken care of me and baby was commendable thanks to whole team of Dr Sejal, Mrs bala and the Nursing team. We have Visited several gynecologist but highly recommend Dr Sejal for her god gifted hand and the way she handle her patients.
29 December 2021 2:24
It was wonderful experience and the care taken by the staff for the mother and the baby are highly appreciated. I highly recommend Aster Mankhool Hospital for everyone.
28 December 2021 4:12
Emergency treatment given to my friend Mr. Jagjeewan was very good the staff at the reception Ms. Gency was excellent and all the nurses and not to forget all the staffs were really good at the reception and she gave minimal medication just as much required and her guidance to take care of my diagnosis in future is amazing. I really appreciate the emergency staff especially the female staff. Overall I would recommend the facility to all my friends.
25 December 2021 8:04
I had the worst experience ever. Don't go to this place to check your loving children health. I went to check my little baby girl health and they made pcr for her that I'm supposed to receive the result in 18 hours (longest duration in uae) and guess what more than 24 hours passed and I didn't receive the result till now. This means that they don't care about parents who are worried about their children. COMPLETE WASTE OF TIME AND POOR KNOWLEDGE HEALTH CARE PROFESSIONALS
23 December 2021 5:18
29.11.2021
Dr. Ann mini
Every thing is perfect more than our expectations
Annabelle sister keep going with me from admission till lefting and every thing was perfect
22 December 2021 18:26
I visited this hospital due to Dr. Sindhu (gyne) referral from aster discovery gardens. From the reception surrej (not sure the exact name, the pregnant lady) she informed me that consultation was not included for Out patient, however since I have referal letter I will get discount with consultation. So I agreed after consultation. Here comes the billing, The Filipina lady who was the cashier ask me to pay the full amount even I informed her that her colleague told me that I will get a discount, (she told me it's not written in my paper, and "you could have told the receptionist before", (unquote) I told her that I informed her and I remember you was there also that time. But it's a shame, she dont care and just keep going, not even bother to double check with her colleague. She just need to take the money that's was she did.no concern or hospitality at all. Now here comes the pregnant lady (receptionist) I ask her again why and why she told me she was on break and payment cannot reimburse anymore so my next visit will be free. (but she lied, I didnt meet doctor caroline the 2nd time, I just came do some test for anesthesology). In my point of view first if you cannot be true to your word dont tell.the patient anymore you have discount like this and in the end nothing. 2nd to the billing counter, you could have check it with your colleague, cant bother to call her to cross check?

Dear Management team, kindly advise your staff why there is very poor communication in between them.

Other than this incident,

Doctor Caroline and her team did a great job, I appreciate all the nurses, Abi was there in recovery room who was a great help! She is indeed a star*
Thank you Aster!
22 December 2021 6:47
Thank you so much Dr Ann Mini for the wonderful support. You and your entire labour room team were always there for each and everything. Being new to this we had lots of doubt and you were always there to help us. We thank you and the entire labour room staffs for being such a wonderful team and supporting us throughout the period. Cant thank you enough ️️️
21 December 2021 17:20
Very good Service from Emergency department specially thanks to MS. Deeksha
Mr. Ranjith and Mr. Srinivas
19 December 2021 20:19
Front desk and nurses are helpful specially doctor Sejal. Great job guys. Special mention to Ms. Balla for assisting us.
16 December 2021 4:08
Thank you Aster Hospital doctors and staff for giving the proper treatment for my brother. ️️ indeed all are attentive and provide all treatments we needed
16 December 2021 2:15
Thank you so much Aster for taking good care of me. I have been treated by Dr. Naveed Ahmed and team and all the staff are very polite and caring! I am really happy with the service.
15 December 2021 22:08
I had an amazing experience with Aster hospital mankhool with Dr Caroline and her lovely and dedicated team Maya, Bala, Rani, Niruthya, Jiji and other names I can't remember.
I thank you for all yoit support, comfort, kindness and professionalism.
14 December 2021 7:53
Dear Dr. Shweta Ramesh Chandra Jaiswal (OBSTETRICS & GYNECOLOGY)

We highly appreciate you all efforts from day 1 till the end you keep my baby and wife safe and also i feel safe when we start treatment from you and i will appreciate again when you come to Mankhool hospital in baby delivery time that time so hard for us but you make it easy for us and you handle the situation very well.

Thanks
Ismail Shahid
13 December 2021 22:28
I had been admitted for chest pain last day. It was so wonderful
And caring experience with Dr Naveed, he find out heart problem and immediately did the angeoplasty.
I especially thanks to the Nursing team that they treat me very well especially I would to like to thank you Nurse Nimisha, Bindhy and all other staffs well appreciated all your care and love and also thanks to Dr. Naveed
13 December 2021 7:51
I’m Joy Clemeno De Jesus gave birth last November 27,2021 at 8: 05 pm under Dr. Jisha.
She handles may situations when i have Labor problem and under the operation of it was smooth. And the nurses are very kind specially Nurse Annabelle very accommodating, handling all our needs and care that we need. From my Family I would like to send my grateful thanks for all the assistance. Love the Services specially for my babies Condition.

Thank you
04 December 2021 6:57
If you are hoping for a 10-12 hr PCR test result here, kindly know that that's not happening.
04 November 2021 6:55
Sehar yaqoob bhatti have been very helpful to us teaching us first time parents for new born baby about proper breastfeeding and everything she knows aster hospital is very lucky to have this kind of nurse.
28 October 2021 11:28
Satisfied with the service of Duty manager Mr. Srinivasan. Well organized and supportive. Especially he helped me out of my problem, before i was worry about my mother insurance, Extremely happy with help and support provided by this person. Thanks a lot and Aster hospital
20 October 2021 1:01
5 stars aren't enough to express how thankful i was for the excellent, proffesional & friendly service every step of the way right from the time I entered the door, to the registration, diagnosis, operation and recovery room. I would like to thank Nurse Vidhya for assisting me before and after the operation. I also commend NURSE DHLIAN for being so informative, sweet, caring and easy to talk to. Last but not the least, thanks to my surgeon DOCTOR SOMANATHAN, noticed that he is a quiet type of doctor but is expertised, dedicated and committed kind of doctor. Even though my insurance was rejected, he immediately take an action without delay to attend my needs. Thank u for your care and patience on my journey to recovery.
19 October 2021 14:32
I had a wonderful experience through out
All the staff I met and came in contact with were helpful especially labour room staffs and ward nurses paediatric nurses and they went out of the way to help me during my delivery process.
I would definitely recommend Aster Mankool one of the safest and comfortable hospital to visit and experience.

Gilbiya Jose
18 October 2021 7:06
We want to say thank you for the hospital nurse that has been assting us. They are so friendly and helpful to us. Doctors are so attentive, food was great and lastly the ambiance are so welcoming and clean.
12 October 2021 19:00
Dr. Krishna Amit kumar is a very professional doctor. He was very particular about everything. He made me very comfortable and assured regarding the whole procedure and the nurses too all were very caring and took care of me 24x7.
12 October 2021 2:10
We would like to say thank you for the staff who supported us during our stay here in Aster Mankool.

Vinci and Riya in Delivery room who tirelessly been our extention hand in our needs.

Rea who"s delivering our delicous meal with a smile.

We also wanted to say thank you to Dr. Vinosha and Dr. Sejal for helping us deliver our new member of family.
04 October 2021 16:16
I am a transfered patient on my 36th wk of pregnancy. I felt very well assisted by the staffs, nurses, and my OB Gyne Dr. Sejal. They are all very helpful and easy to approach all the time. Me and my baby received all the best way of care and assist. Special mention to these people: the assistant of dr, Sony, duty manager, Bala, Reception Rani, and Billing Smitha.
02 October 2021 9:29
We salute & highly recommend Dra. Caroline (Gynaecology & Obstetrics Specialist) who handled my wife's pregnancy. Our baby was born only 27 weeks and Dra. Caroline made sure that my wife and the baby was safe. She didn't allow us to go home as my wife was having non-stop bleeding due low-lying placenta. She knows what she's doing and has the passion and dedication towards her job.

If it wasn't for her knowledge and attentiveness, we should have lost the baby. My wife had an emergency CS and Dra. Caroline handled this critical case with all her skills and decision making. We really thank her for being alert - most of the Doctors have the skills but some of them are lacking with the right decision making/planning.

We will never forget you Dra. Caroline, and who knows we might meet again in the future with our second baby?: D

Love and respect,
Niezl & Kevin + Baby Keevo
28 September 2021 0:50
Sehar yaqoob bhatti is very kind and helpful person i found in the hospital.she is really well professioned person in her work.she knows her duty and.i am very lucky i found person like her in hospital.thank you sehar.thank you Aster hospital.
27 September 2021 14:34
A well organised Hopsital With a highly skilled & Helpful Doctors and the staffs.
A special thanks to Dr. Ann mini Mathew, The Gynocologist, you are the best at what you do. You made the whole c-section process of my wife so easy, I have no words to explain how glad I am.
Thanks again for all the support throughout this journey of ours.
Ms. Bala from the maternity team management, you have been following up with us for all our requeirements prior admission to the Hopsital, Untill now, I mean this is whats called Exceeding the client expectation. All your help really means a lot during our stressed times. Thanks again Ms. Bala, you are really amazing.
Lastly Thanks to all the nursing staffs you really rock.
Thanks Aster Hopsital Mankhool for making our life’s easier.
13 September 2021 22:18
I met Dr Mahavir (Urologist) today. He was literally yelling at me and I felt like he was scolding me. However, I dint want to stoop to his level so I just finished the consultation and left. I guess some people get educated but never learn manners. Bad experience and will surely visit another hospital next time.
08 September 2021 14:19
They have a great Service all the nurses and Doctors are very attentive and caring they fulfill my needs and also they are very clean they from time to time and sanitize the room and general area. I love Aster its one of the best Hospital in Dubai highly recommended they are very professional in every way and with your needs.
07 September 2021 21:07
I came to hospital with cut injury I was taken care immediately and I would like to thank ms. Sunidhi she helped me a lot and very friendly behaviour she was helping everyone whole heartedly and made everyone very comfortable.
20 April 2021 23:32
1. Comfortable.
2. Good service and quick response.
3. Good care.
4. Excellent and friendly doctors.
5. Helpful nurses

Overall: Friendly atmosphere.
30 March 2021 10:30
The service here used to be way better than it is now. The management needs to redirect process and staff resources as its been close to a month, if not more, since we have been waiting on an update for a scan to happen at one of their diagnostic facilities.
15 March 2021 6:09
Dr. Sejal, Dr. Sajitha, Nurse Anila, Nurse Ajini and the rest of the staff were very accommodating and patient during and after my delivery and stay. Two thumbs up! Highly recommended. Thanks a lot.
04 March 2021 1:33
I had an appointment at 3pm on 18/02, but unfortunately even after waiting 1 hour could not able to see the doctor. Really unprofessional time management from reservation teams. Everyone’s time is valuable.
02 March 2021 2:56
Very good and helpful doctors and nurses. The nurses have been very responsive and very caring. Dr. Amal upadhayay and Dr. Momena was also very helpful and caring. Appreciate all the support.
06 March 2019 17:21
First of all I would thank Aster Hospital Mankhool for taking care of my wife and new born kid.

My wife had gone through a beautiful phase of her pregnancy under the supervision of Dr. Jisha Pradeep. Which we recommend as one the best doctors we had ever come across. Thank you doctor for supporting us in this beautiful phase of journey.

The facility of the hospital is class, they have very matured and experienced nurses, which boasted our confidence as it was our first baby.

Yes, during the time of peak hours your procedures take little bit of time, but I would say the time is bearable. The staffs in the counter work so hard that they take minimal time to finish the documentation work.

From my experience I would really recommend this hospital.

Thanks again and please continue the wonderful job that you are doing.

Thanks & Regards,
Hari & Family
25 February 2019 6:54
The last word of good Health service is ASTER HOSPITAL-MANKHOOL. Mashallah.no words to appreciate for their hard work.they are serving the patients without considering their foor or drinks.very nice DOCTERS AND THE STAFFS from the bottom to up. I can not forget DR. Vikas, ALY, MOhd Arif, DR. Idrees, DR.vikram. SISTERS ESPECIALLY RANI, RNU, Riyas-i c u shasta4 FLOOR, Alena-i.c. U.and other brothers in I. C. U and E. R nursing staffs.
HERE Let me remeber with thanks All Mangeemnt, other billing staffs, supporting staffs, AND other kitchen staffs and all.thanks.hereby let me recommend the all patients who want good treatment in low of cost in U A E as per my experience of 1 weak in the same hospital.you can choose Aster -Mankhool- u can trust. THey will treat u well.sure.
14 February 2019 11:58
Pathetic Emergency Services.i have sent many e-mails to your COO and operations team but not received any response. Clear case of careless management. Go there and put your life at risk.your choice
10 February 2019 10:02
One of the best hospital I have been.very hygienic friendly nurses and good facilities. Felt like I had the best delivery treatment, but I was highly disappointed with few things that happened over there. When I had been to consult the paediatrician with my 5days old baby Dr insisted to do blood test n he called after the report came and said jaundice is high should admit the baby immediately we said him will come next day but Dr was not listening he was like come now itself baby required emergency treatment. We admitted the baby midnight after 12hours again done blood test n report was normal Dr said they wil discharge around 8pm we waited till 11 no response so went n asked they said my insurance company rejected the approval when we asked them they said jaundice was not high to get admitted so we rejected.i had to pay this so called jaundice from my own pocket.i dono who is to be blamed for this if it is the hospital or the paediatrician itself.i was terribly upset after this
08 February 2019 15:19
I had 2 nights stay in this hospital, all nurses are very attentive, complete facilities and room was very nice, thathanks for taking care of me
06 February 2019 10:59
Service and the cooperation with the patient was excellent. The coordination within the staff is excellent. Everyone knows the condition of the patient, they do proper handover and do briefing about the needs of the patient.
We dint need to explain same thing again to anyone.
Doctors were also excellent and very approachable and accommodative.
I would like to give maximum marks to this hospital.
The testament provided to me was up to the mark and I was totally satisfied by the services provided to me during my stay in the hospital.
01 February 2019 6:50
-Facilities are clean- rooms and toilets
-Staffs and Nurses are well trained, very responsive and most importantly knows what need to be carried out/done at the time of their shifts
- very good doctors to name few (Dr mustafa, Dr Sandeep and doctor Chaudry)
29 January 2019 0:39
Worst. First i visited ajman aster there was no skin specialist fine they asked me to visit sharjah they advised me to call before going there i did call and then when i reached there i was told that doc is there but he is full today as he has 9 patients waiting i said i can wait they said i have to wait “5 to 6 hours”
This could be ridiculous or a supreme doc who gives such a high value to the patient
A doc spares 15 minutes with patient a general patient
Then i was told to visit mankhool aster i was told to be here before 20 mintues of the appointment for registration apointment time was 12: 30 i am here waiting since then
28 January 2019 11:11
One of the worse hospital I have ever visited. Too long waiting time for walking patient. Unnecessary many process and doesn’t care about people’s waiting time. More staff less productivity! I would not recommend for any
walking patient.
21 January 2019 16:43
4 hours of waiting.

Referral was made by our Doctor from another clinic, my cousin needed to be admitted urgently due to dehydration plus she has infections & bacteria in her blood, urine & stool which requires higher dosage of medicine via injection. (Oral medicine like antibiotics arent doing any good to her condition as per her doctor, she needed higher dosage).

(By the way, we were advised already that she has nodes and intestine inflammation as well, 2 ct scans were done to her, and she's vommitted blood already on the same day.)

We then went to Aster's ER as per our doctor's advise. Let's make it to shortcut.

So, doctor from aster finally came to see my cousin after 4 hours of waiting like a rotten egg from 11pm to 3am. "What makes you come here? " Was the doctor's first question. Bravo. We came to eat the syringe! Ofcourse, theres a referral which is already in front of you. Please read before asking!

2nd, oh yeah you vomitted blood cause you've been vomitting alot, and therefore it causes force from your throat, i can see minor thing from there. - cool, so this minor thing from the throat can cause almost half an ounce of blood. Perfect. You didnt even asked how much blood she vomitted. Great, continue. Blablabla.

Okay, so your insurance is very basic, i dont know if you will be approved because your hemoglobin shows it's normal and there's nothing to worry about. (hey, have you forgotten to look on the other pages, her blood infection is very high, what about the inflammed intestines, the nodes and the dehydration?) So, if you're insurance will be approved, we'll proceed with the procedures, like injecting this and that for this and that (i cant remember what he said exactly what are those for). Then, once result comes, go see our doctor for gastoentrologist for further procedure.

Done. Thanks for the non sense.
20 January 2019 9:11
This was my first experience of hospitalization in UAE. I was referred to Aster Hospital Dubai, Mankhool from my Obstretician. From the reception to Emergency Unit and until ward all staff doctors, nurses, supportive staff, all gave a good support. Through asking what we need, monitoring, everything were done very friendly. Hospital rooms very clean and tidy. Meals are relevent to patient condition and its tasty.
Finally I need to say my first hospital experience in UAE Dubai, Mankhool Aster hospital is great!
Thank you for the kind support.
10 January 2019 8:26
Dears,

I would like to raise your attention regarding my experience yesterday at hospital Al-qusais. Though i have good & great opinion about aster's care towards patient and services but in a night that opinion has changed.

Last night i tuk my niece to ER dept at aster hospital qusais. And it took.around 2 & hlf hr to get the kid's xray done due to injury. Intially the CSE tuk verbal approval for GP consultation, And then for the xray service he called for verbal approval and the insurance asked medical justification for the service.we asked the CSE to send the approval through their portal or thru email with JUSTIFICATION as per instruction from nextcare insurance. When we asked initially to cse, the portal was down, we requested to send via email.and unfortunately that cse doesnot know, to which email it has to be send.when i spoke with insurance, they are not ready to share the mail id with me rather from sumone from provider side has to call and follow up. Later we spoke with CSE same and he contacted nextcare and got id and send the justification. After waiting of 20 mins we contacted nextcare and they said they havent received the mail, then i spoke with customer service exe in the insurance and handed over the phone to CSE and he communicated with approval agent, we got approval.

It is frst time experince we facing from aster hospital.as we know nextcare gives instant response to approvals or maximum of 15 mins. For that it took nearly 3 long hours. And during all these time the kid was crying due to the pain by fracture.we are coming to emergency just because the condition is like that other wise we could have wait till morning and go to clinics. This approval taking is matter of half hour even if we wait for doctor's justification and all.meanwhile while we requesting also, he is registering another patients, getting approvals etc.that is understandable like us every patient has to get treatment. But at-least they shud analyse and prioritize things in between along with their work.i request kindly train the cse 's to analyse the case to case patients which require immediate management by considering the age and condition of the patient to prioritize. Also requesting to train them regarding insurance approval sending emails (as they are not aware to which email they have to send for approval if portal doesnot work) & portals. If they are getting approvals verbally, atleast to follow up and respond the queries from payer and clear the patient whom has waiting for 2 and half hrs rather than registering new new patients. In short we reached there by 11pm on friday night and left from ER dept around 4 am of next morning for the services which we availed is GP consultation, xray & splint application.

Usually Aster healthcare (we have been to clinics & mankool) gave good patient care, consideration and great service but this time its disappointing.

Hafees
08 January 2019 16:43
Very big thank you to the management and staff of aster for the successful surgery. Special thanks to Dr. Mahavir deshmane. Keep it up with the good work. Thank you so much.
05 January 2019 15:41
Aster Hospital is an excellent healthcare provider. We are really grateful to their friendly staff, caring nurses, skilled doctors and amazing facilities. We made several visits and were always treated with a smile. We are so indebted to Dr. Ann Mini Mathew and her team, whom we had been consulting for quite sometime. The whole team at Aster took good care of my wife and made sure she got the best treatment she could get. Highly recommend! God bless you all!
26 December 2018 7:32
Worse for walking patients. Too many process but there is no point of that many staff less productivity
25 December 2018 20:17
انا اشكر الدكتور فهيم والأخت حميرا على حسن تعاونهم واهتمامهم لدى المرضه وايضا اشكر الممرضه رينجو ولهم جزيل الشكر

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