Banque Misr

Service depend on bank`s managers.
I want to thank Samar Ahmed for prompt and resourceful handling of all our issues. Nice manager, very client oriented. Highly appriciated.

Terrible experience! Worst bank ever, I don't know how it got such a high rating (most probably it's fake).
We have a business account and it's time to do an audit, but surprise surprise, since the day we have opened our bank account there was not a single E-statement been sent! So we contacted our Account manager - Hussein Osman, who I have a feeling is a new employee or not qualified enough, as he couldn't help us at all instead giving useless advises and leading us with a wrong path! It's been a week we have requested the bank statement, nothing received so far. The E-statement that should have been sent automatically every month never could be received. So I wouldn't suggest to deal with this bank under any circumstances.
Oh, this special sentence I would love to sent to their online banking, which is a nightmare for a normal human. It's difficult to login, it's difficult to find anything there and the funniest part it kicks you out every 1-2minute of use and again you have to login. So it gives you 0 chances to download your bank statement!

The worst bank I have ever encountered, absolutely does not care about its client! I feel sorry for even one star for this unprofessional bank

It’s amazing experience with Banque Misr
All staff is very cooperative
Ms Samar Ahamed is serving excellent

The worst bank ever I don’t know how they open here in UAE.
When i asked them to deposit US dollars to company account they rejected from 5K 2K because old and small stamp on it. They think them selfies in Egypt not in UAE under central bank of you UAE regulations.
Don’t use this bank don’t open account.

Dear team
Am really want to thank Mr Eslam Nooreldeen for his great assistance and helping us in the branch today. And really wish all staff are like him.
I would like to thank Samar Ahmad for her kindness, help and perfect service!

Please let him know many thanks

I have been a customer with Banque Misr, this Dubai branch, for two years now. Both personal and corporate accounts.

What makes BM a pleasure to work with is truly the people that work here. Almost without exception, from reception to customer services, to tellers, to back office, and our amazing corporate Relationship Manager - the service and support received is professional, fast, friendly and personal.

Looking forward to a long and enduring relation with Banque Misr.

Very good Bank! I am delighted by dealing with staff in the Bank! All with whom I have communicated were very polite, friendly and resolved all the questions I had!
Especially Samar and Azza!

I am very happy with a service of this Bank. I am a private snd company’s client! Special thank you to Mrs Samar Ahmed for a kind and warm help with all my requests!

Hussein Lotfy, a representative of Banq Misr, has provided exceptional service that exceeded all expectations. His forward-thinking approach and intelligent guidance have been invaluable in helping to navigate complex application and the needed decisions. He has truly gone above and beyond in providing top-notch assistance. Thank you

Very professional bank especially noor el hadary, she was very professional, helpful and left me satisfied with the service ️

خدمة ممتازة شكر خاص للاستاذ حسين اشتغل معايا خطوة بخطوة على تفعيل الاون لاين محدش بيعمل كده
و كمان حابب اشكرهم الارقام معدتش بتتأخر على طول بيجي دورك

المعاملة والخدمة المقدمة من أعضاء البنك ممتازة حقيقب وبصفة خاصة الاستاذ حسبن (خدمة العملاء شباك ١) اكم جميعا جزيل الشكر والتقدير.

Such an amazing bank and branch.
Very helpful stuff, my case was complicated and i thought both banks are linked to each other between Dubai and Cairo, but the stuff helped me alot finalizing my case and in couple of days all what i need to be done is done as if im physically in Cairo.

Special Thanks to khaled Esam Mohamed from client service team, he is a true model for customer service that having great knowledge of the full process and he was very supportive finalizing my case.
Highly recommended.

It's always takes time.like really.literally soooooo slow.always always always.everytme I come here only 1 teller is available

I must say that Banque Misr Dubai is going through a healthy transition under new leaders. For a complaint I had sent, I have already received 2 calls from them which shows their commitment towards prioritizing customer satisfaction. I see this as Banque Misr's leap towards pursuing excellence.

Very bad banking experience.
Especially the lady there. She thinks customers are begging. What an arrogance.

The bank started to hire better staff than they used to have, it was a bad banking experience before not even compatible with the UAE market, I hope with the new staff they can improve the customer experience, while it is not all about the staff, also the systems and the management mindset need to be enhanced and split from the Egyptian culture of Banque Misr in Egypt and try to compete with the UAE market which can have a great potential to the bank.

Thank you Ms Sheikha for all the support and Courtesy extended to us during our Business transactions

Thank you, Sheikha, and thank you for your support in checks and transfers transactions good job!

I am a customer in misr bank Dubai. They improved their bank. Very thankful to Essam and Rawda in customer service. They are helpful in good manner. I wish to have more Branches and ATM in Dubai.

Very poor customer service. Nobody sit on the chair. One hour is needed to reach at customer service officer even there is no rush in the bank. Because they don't sit on their seats.its been 2 weaaks I didn't get my checkbook, nobody guide when I will get it. Everyday I visited bank to ask for checkbook, they said come after two days, come tomorrow, come that day. Very disappointed.

I am not a client with this bank, but recently they are keep sending frequent sms's to me, I called their customer service twice and I asked them to remove me from their sms service list; they promised so but they still sending their annoying sms's.

خدمة العملاء ليس لديهم كفاءة او دراية بالاوراق المطلوبة حتي بفتح حساب. تخيلوا ما مدي مستوى الخدمة

The staff are not skilled or trained to provide quality service to the clients. They behave in the same arrogant way as if they are in Egypt.

Severe ego and attitude problems needs someone to go and see at the site.

ثمانية و عشرون عميل فى الانتظار لخدمة العملاء و أربعة موظفين لا يستقبل عملاء الا واحد فقط! شاشة الانتظار لا تتحرك و لا تعرف متى يحين دورك! المفروض أنكم واجهة مصر فى الخارج و عار عليكم تقديم خدمة بهذا المستوى المتدني

السلامو عليكم ورحمه الله وبركاته لو سمحتم هوه انا ينفع اعمل حساب من الامرات داخل مصر علي بنك مصر المنصوره فرع منيه النصر