Baskin Robbins

It was a long sunny day, and I knew I could drink a fountain of water to wash down my thirst. But it was a different thirst, it was thirst a like the Sun burning you dry and the need for a refreshment after a long walk. I went up to the counter and simply asked for the absolute most refreshing thing. The guy made me the perfect beverage within 3 minutes. The taste and the flavor and the coolness as it flowed through me pulled me off the ground. Thank you with all my heart.

At mall of the Emirates outlet we were almost 10 customers and they refused us to serve ice cream as it was 12.30 at night.that was rude.

Worst service! Order should have been delivered in 20 mins as shown on Zomato but it took an hour (store is in the next lane). The store number doesn't work, when tried speaking to the store guys through the Zomato valet the guys refuse to speak. Never ever visit or order from this branch. Very rude staff and don't care about service.

I really am a big fan of Baskin Robbins, with all the special ice cream flavors are just amazing! The flavors I totally recommend are: Cotton Candy, Citrus, Cookies ‘n Cream, and finally Jamoca Almond

I just took 2 scoops of ice cream, the stupid cashier charged me 23 dirhams.

But on the display they have put 16 dirhams for 2 scoops.

I visited today at 18: 56 (7th Jan 2021)

Please take action against that Philipino guy. Stupid robber.

Ordered the new Ice cream pizza- a chocolate macaroon base with flavour of the month ice cream- caramel chocolate crunch- at AED 12 this was a treat!

Baskin Robbins never disappoints and is always trying to launch new items and flavours to retain consumer interest- and it’s working!

Usual great ice cream, but over generous nut sprinkles and failure to listen diminished the experience somewhat

What the h*ll was in your ice cream earlier today? I’m used to buying from your branch without the slightest issue, however, a friend and I have ordered ice cream earlier today and we are both suffering from severe stomach ache! BOTH OF US, and we haven’t eaten anything AFTERWARDS. It feels like we have taken POISON. Trust it’s the last time we deal with any of your branches (if we both live).

This place is good but very expensive!
In my opinion i think mint chocolate chip is the best because it combines mint and chocolate chips!

So I went up to the counter of basking Robins around 7: 35pm, at mall of the Emirates, there was philipino lady doing something on paper. I politely asked her, that I have a question. If I could get custom made cakes here. This lady pretended that she didn't notice me and kept on doing her work, may b she was ma aged or something. A other philipino female standing by heard me speaking to her and jumped in to help me. She told me first if I have to order custom made Ice Cream cake, I need to order 2 to 3 days before. I said then I would want to order now. I asked her what flavours available and how can i get the custom made, what options she had. She was very polite and sweet but confused. I told her okay I need Gemini specific custom cake, can I get that. She told me she has no idea. And she gave me a contact number of Barsha BR. The previous lady was still on her paper turning dear ear to all this conversation and chosing not to help. I took the number and left. I called the Barsha BR. Another Filipino lady answered somewhere around 10: 15 pm. She said they don't have cake maker and I must contact sheikh zayad branch. It shows me how much willing the assistants and manager were to help the customer. No one even tried to help me. I anyways need the cake I will go and get the normal ones coz it's my friends bday. But super duper pathetic service and willingness to help and assist customer. Customer service is not only about making receipts when customer pays, but also going out of the box to put smile on someone face who approaches you for a reason.