Absolutely delighted with my experience at this flower shop! The packaging was exquisite, the staff was incredibly accommodating, and the prices were very reasonable. I'll definitely be returning for more of their beautiful arrangements.
My husband placed an order on Valentines Day to surprise me, he ordered it at 10AM and mentioned in the delivery note that it will be delivered between 11AM - 12noon, he called me at 4PM and asked if i received something but i did not, been trying to call them since then, instead of a sweet surprise, it became a nuisance, i even stayed back until 6PM to wait for the delivery BUT NOTHING CAME.my husband paid an amount of 700 for this.since then we have been trying to ask them for the refund but nobody's helping us out, the guy i talked to said to call again on Saturday as the manager is not around who can help me out. WHAT KIND OF EXCUSE IS THIS? IT IS NOT ACCEPTABLE AT ALL! PAYING SOMETHING AND NOT GETTING ANYTHING! THIS COMPANY IS SCAM. I WANT OUR 700DIRHAMS BACK!
Great Service from Najina, she was very helpful: D. I contacted the shop on whatsapp and the response was fast the process was easy with her! Thank you Najina
I've placed multiple orders with Black petals Flowers, and I'm never let down. Flowers are always delivered promptly and in good condition. In Dubai this is the florist I always use. Just stunning!
It was my friend's special birthday and I ordered flowers from Black petals flowers from across the country that morning. She received it first thing that morning and it was lovely. You made my friend's birthday great. Thanks so much for the wonderful customer service and flower arrangement.
This was the first time ordering from this florist and I was completely satisfied. I had requested the flowers be delivered between 5PM - 7PM and at 5: 20PM I received an email stating they were on their way and within minutes the flowers were delivered. The arrangement looks pretty close to the one in the photo and the flowers appear fresh. Great service. Many thanks black petals flowers
Truly amazing service, I had to place a last min order for same day delivery, which the customer service was so quick to respond and process, great customer service and amazing flowers! Thank you Black Petals Flowers
They are very excellent when it comes to customer service! Very beautiful and unique bouquet designs. They followed customer wants. They are the one who wants to give the customer satisfaction to the fullest!
I have placed my order 5 days ago, and i couldn't reach them by phone so i emailed them to edit my order delivery date. They delivered the wrong date. A small bouquet when i asked for a basket! And on top it stated free delivery on their website but they made the receiver pay money for it! Shame on this kind of boutique and their lousy services. Totally disappointed.
DO NOT ORDER! Terrible customer service as of now, finally received a call, Groupon not applicable for Valentines Day which is not mentioned but somehow so, now they quickly changed the Groupon offer making mine void, extremely scummy and unprofessional.