Unfortunately it doesn't seem that this place is interested in good customer service.i had a bad experience on 2 sides, one with a purchase and one with me offering them more business but they didnt seem interested.happy for the management (someone of authority) to call me and ask me what happened and i can explain in detail
Really impressed with Grace and her patience with my son today, encouraging his interest and knowledge of maintaining his tank. It was our first visit today but we will be back.
Stopped by due to heavy rains. The staff on duty were so friendly and accomodating even if I was not planning on buying. After several minutes of staying in the shop, I have learned great stuff and became interested with the marine set ups. Will definitely go back or recommend.
Last time they cleaned my tank, one fish died. Said it was dead. I think I would have noticed a dead fish but I gave them the benefit of a doubt. Today, they cleaned the tank, when I got home I was informed by the maid that one water pump wasn't working (you'd think they would call me and report this) According to their customer service, the pump was leaking water. My housing I keep the pump has been bone dry. Wouldn't I have noticed a water leak? Don't use them. They break your stuff and offer their "sincerest apologies" after they have taken your money
Excellent service. Staff is very helpful and they know their aquariums very well. Especially a guy name Frank. He knows aquariums and can guide you very well. Prices are fine. The shop is clean and organised and is accessible. Would recommend any aquarist and budding aquarist to visit this shop.
Really good service and really knowledgeable stuff and quite friendly, this has been my regular store now and I definitely would recommend you check it out, they have all kinds of healthy fish and coral in stock too
Super amazing staff, live stock and products. All live stock is quarantined to the highest quality, and the knowledge and helpful nature of the staff like frank and Neil is wonderful to have.
I hesitantly went to this shop as opposed to another well known big name and was not disappointed. The store itself isn't special, but the service is. I went there just to ask some questions before I would head over to the other aquarium store but Marwan was so good he made a loyal customer out of me. His passion and knowledge are above what you would expect in Dubai. I will be returning to BPK for all my aquarium needs. They just need a better name than BPK Global Trading, like what the hell is that: P
Lot of variety of marine life but very costly as compared to others, especially to Sharjah. Fish, coral and other livestock is at double price and accessories are 50% more costly.
Thy have variety of fishes n fish feeds and only problem is thy are Very Expensive compared to any other fish stores. The pet shop (DIP) i highly recommended place to buy!
I like the shop so much, Mr Marwan (Maroo) he is very professional in this field. He is always helping me. And I prefer to always buy from him because his advises are very valuable. And I am always learning from him. I became professional and I loved this hobby because of him. Thanks a lot.
Most of their fish and corals are infected I bought one for 1500 AED. It was infected with AEFW. Also bought fish form them and it has ich. Now I have ich because of them. What they care about is money with no customer service.
Its fine. I was looking freshwater fishes and they have very few option. A lot of things on display but not for sale. But a lot of fishes of saltwater and corals.
We made our salt water aquarium majorky feom BPK.live stock dies, but the hardware was at good prices and good quality. -1 star for rhe fishies.also, mostly all their fish and beautiful corals are not for sale.