Careem Head Office

I forget my phone in one of careem car. I offered the driver to return the phone and I will pay him his journey cost. He refused in rude manner. The Careem help center reply back the next day at 2: 55 pm, telling me that I have to go to the supply office which will close at 3: 00 pm. There is no phone to contact, no live chat. Careem is not a professional organization, and I will switch to Uber from now on.

I am a loyal careem customer since many years.most of the time things are fantastic ad not issues.when things go wrong they go wrong spectacularly but assurances from staff and management seem to solve the problem for a while then it repeats. However I have had the same issue 2 days running and the management and system are not doing what they promise to do. It seems that they have grown and now don't consistently care of the service they offer. Even after being reassured that the same thing will not occur again.

I feel their words do not match and frankly i believe their apologies and acceptance of responsibility of consequences of their failures is all down to money - they do whatevr is needed as long as it does not cost them anything.

I only get more frustrated about this company and the over charges they are making on their customers. It’s simply impossible to contact them by phone number. And drivers are always smelling bad and behaving badly towards customers ignoring us on the street and simple negating taking our rides if is near. What taxi company behaves like this?

Today morning i woke up with a message that i spent 110 aed from Careem Network FZ LLC, even without spending that, what a scam company taking money from people wothout telling them!

Unfortunately the calibre of drivers at Careem has really gone downhill.

Some can barely speak English, some on the app it says two minutes, but when I call the captain he says he’s 10 minutes away, I have been dropped off at a wrong location… one driver was so dangerous with his driving it made me feel sick, the latest is where they charged me the full fare when I cancelled the ride, yet they didn’t make me aware of the cancellation charges beforehand.

I am disappointed more and more with Careem. It used to be good, and I have been in Dubai for many years to see Careem’s standards really dropping to a low.

What’s the point of having the app open on NYE if you no driver is unable to do even a job wasted hours on just waiting just to be cancelled

Booked careem driver going to the airport 21.11.2023 which was about 10-20 mins drive and estimated fare of max 30.00 aed however upon checking he charged me 114.50aed around 90 minutes of travel. Reported it immediately to careem app however till today 27.12.202 no refund was made.

My sister sent me a card with careem bike from the airport and so far I didn’t receive anything since 8: 00 AM in the morning, the customer service said they will check with the driver that he said his bike is broken and gave it to someone else and so far I didn’t get any update please it’s a card for my bank account I need someone to assist

Terrible service never again! Send the cherries that are so rotten as to throw them away to the customer and do not accept the complaint! Very cheap never CAREEM QUİCK again!

My experiences with Careem have been consistently disappointing. On three occasions, my wife faced drivers who not only took wrong routes but also failed to follow the map. We were unfairly charged for the extra distance caused by their incompetence. This is also a safety concern as well. Moreover, the customer service provided very little support in resolving these issues. Adding to the frustration, some drivers used foul language in their mother tongues, creating an uncomfortable and unprofessional atmosphere during rides. Overall, my interactions with Careem have left me thoroughly dissatisfied with their service.

Today morning I booked a careem & 2 taxis arrived, 1 I paid for in advance 65 dhs and 1 by mistake due to tech error from careem side. I went to the wrong 1 by mistake cuz he called me first & the second came fast and called me saying no ma’am no wrong taxi, then the right driver came to talk to the wrong taxi, which didn’t even drive 1 step from where he picked me up, he JUST pressed the meter. As soon as the wrong taxi saw the other taxi driver he got angry and started shouting at him because he knew the ride will be cancelled and I said sorry I will not pay because I booked this taxi and paid 65 dhs in advance, he stated shouting at me then eventually blocked the other taxi from being able to leave so I can pay him for opening the meter and he said how come I have your name & number, I said maybe it’s a mistake but I already paid for this taxi and it’s only one showing on the app and he kept shouting, I said I will call the police, he was so rude and in the industrial area. Why should I pay if I already paid 65 dhs & it’s not my mistake. Careem should pay him. And his behavior & attitude was so reckless and dangerous. I complained to careem from the morning and till now I got no feedback or direct call back from anyone regarding this behavior. Total disregard and such disgusting behavior towards a female passenger over such a small and stupid mistake. I don’t understand how careem can accept female or potentially any other passenger to be in such situation where it can get dangerous because driver has anger problem and doesn’t know how to call his management or careem over a stupid mistake.

Horible service on Careem car rent - pick up was 10 am - now wating for 30.mins they ate not relesing the car.now only cleaning.unable to get any support from carem.don't rent with them.they have outsoursed and horrible service.such a waste

Watch out for money never getting reimbursed to your card when you cancel the orders (delivery / taxi). Check your bank statements to verify.

No Customer Care nor Support! Due to a Systems issue - wrong code was applied. It is impossible to explain to the 'support' team as they don't listen to the customer and do not wish to assist! It is a simple thing that an agent called Reza (as he said) promised to resolve in 2 hours. But then, since they don't care about the customer and give false information and promises, they put me off with 'we will give you feedback in 24 to 48 hours'! HORRIBLE! And they refuse to connect me with a manager!

اسوأ تجربة حصلت لي كانت مع شركة كريم وتحديدا مع التطبيق، قمت بسحب مبلغ ٢٣ الف درهم من محفظة كريم الى الحساب البنكي يتاريخ ٢٣ ابريل ٢٠٢٣ ولم يتم تحويل المبلغ حتى اليوم بتاريخ ٧ مايو ٢٠٢٣

Not one of your supervisors from Careem Food calling me at 12: 18 am! For some Careem system error that happened at 7: 30 pm… what kind of customer service is that? How dare you to call someone passed might night? WHY? He woke me up with my phone ringing at 12: 17 am I hung up so Careem could understand I was not going to answer and he called again and again …until I answered that was so inappropriate to call at this time. Are you serious?

الصراحه كريم اسوأ شركة كل مره ادفع واتفاجا في الابلكيشن حاطين عليه مبلغ ومب راضين يشلونه ابغي حد يتواصل وياي

I am forced to even give a one star for their service if I can I would have not even given one star just zero for their service actually my son ordered a taxi and the driver arrived and within seconds the driver Just cancelled the drive and now my son is been charged for some thing that he has not cancelled by him self it was the captains decision to cancel and my son has to pay for it what a joke I recommend please don’t use the Careem service they are just not worth it. Even their customer service agent is so arrogant they just won’t help pathetic.

Support is really bad. Better stick or switch to UBER! My driver stated he arrived but did not. I tried to contact - nothing. I had enough evidence and screenshot - I canceled and paid the cancellation fee. When trying to waive the fee it turned out how bad the support is. Standard reply explaining me that once a driver arrived I have to pay, not understanding my case, not looking in evidences, not listening. I can only recommend to use UBER. Uber is always representing the end customer and really supportive and not just standard answers without any value.

GUYS DO NOT USE CAREEM USE YANGO OR UBER, So bad application, the driver didn't arrive at all and they still cutting a 13 aed from my ballance and it was their problem and it's not the first time i face this

I have outstanding balance 15.50 March 27 @2: 38am. I didn't even use this apps this year. How come I have outstanding balance? Carrem please take action.

لماذا لا يوجد للشركة رقم مجاني للتواصل ؟
لماذا يتم خصم مبالغ من المتعامل بدون معرفة السبب ؟!

I would like to complain about the my taxi trip from IMG Worlds of Adventure to Ain Dubai on 12/01/2023 at 7pm.
The driver did not switch on the GPS until halfway through the trip. I am sure he began the trip driving in the opposite direction.
I also speak urdu/hindi and I heard him say to a fellow driver that he would take a longer route and charge me more.
I paid 85AED for the trip.
Please advise whether this is the normal protocol.
Note: the same distance earlier that day cost me 63 AED.

I wish i can give it -5 its the worst i never had a normal smooth trip always drama is happening with ordering the cab drama in all possible way i am late for my work 20 minutes bcoz of careem taxi driver and also the way handling the complaint very disappointing

The worst service - disaster most of the captains are not professional and call center worst No solution you feel talking with auto machine
I don’t advise

This is the worst application ever. There is no one that you can contact whenever you are facing a problem and when you send them a message as this the only way to get help no one get back to you. The driver will cancel without informing as your worker hiding the company’s mistake and not helping us.

Careem detected extra money from my credit card in their website no Contact information how we can contact and submit complaints.

Not even worth for a star
I book a ride and waiting for the captain to arrive at my location after waiting for a 45 minutes then I got a message which they charge me for the ride while am waiting for the driver and I call the driver and his says he drop me already the driver pick a wrong guy first time in Dubai I was so confused and complain in the app but still nothing happens they took my money never return
This guys need to go back to Shcool and learn the basic thing first the driver took the wrong guy second mistake happens but they have to make it right but in this case Careem keep quiet and take my money what a shame

The last experience with Careem made me think to stop using their service at all! I'm in Dubai for about 7 years and use taxi quite often and even left tips for captains.

On 13 October, I ordered taxi from Zulekha hospital (Al Nahda) to Garhoud hospital at about 4: 45 pm and they charged me 80 aed! Though in the same day I used their service only in the opposite direction and trip cost 35 aed only!
I had been waiting for the taxi driver about 30 minutes! There was no traffic in that area, it's a lie! I had been walking a long distance in that area before the order and after captain arrived all the roads were still totally free.

The driver Umar Farooq was very friendly and arrived on his personal car! Without meter and camera in the car!? ! Probably he started the meter when I ordered the taxi and waiting for him, I don't know.

The receipt details: starting 10.60, distance 26.82, waiting 3.90, peak surcharge 28.92, Dubai surcharge 5.00, Tollgate 4.00. Total 79.24 aed? !

Some other night on 9 February, at 5: 30 pm in peak hour! I ordered Careem economy class from Expo Centre in other Emirate Sharjah! To the same location Garhoud hospital, also 10km and they charged me less - 60 aed only!

Their helpline center is helpless, unprofessional and they don't care about customers, they just keep saying about peak hours, but it's a lie!

Careem is very convenient and trust worthy application.if you feel that you got charged unfair contact careem bike or taxi you will get more details.i think they should have more option on their website for call center number so that the customers can be able to clarify on charges that they felt were charged unfairly.

Want to give them less then one star but no option…
Actually they don’t have their own riders
All from outside companies and outside riders really don’t care about complain or company rating…
One of rider his name was Nasir collect my parcel and updated delivered which wasn’t
I’m was calling him regular but his number s/off
Later when he answer he says delivered
When I call him from another number as office staff he told me that he gives to workers on the road coz we didn’t answer his call.
Totally lie
And Careem is supporting coz not any action until now…

Booked a taxie showing it’ll come in the next 6 mins only to take 40 mins, the driver is very rude just giving me excuses of traffic and again telling me stories he was waiting from the other side of the building, car no 66307, driver name sayed.

Careem delivers baike dirvr mostly styling with restaurant I have a bad experience with Careem no one believe him even One DEHRM tahy are very very bad drivers work in Careem

Service quality is deteriorating rather quickly. Called for taxi thru the app.

My mother and I had a horrific time. Driver was on his phone watching videos, swerving, tail gating, swearing at other drivers. Very reckless.

Our bill was over 80 dhs as it was a long journey. When I disputed the claim TWICE to Careem, they just responded by saying, "We've taken action against the driver. "

Punishment does NOT help the customer. When you put lives at risk, a much bigger and logical compensation is required.

The right thing to do would've been to waive all charges. But no, greed has no limits. Right Careem?

After 2 hours waiting for my order they cancel it because of sending a driver without cash to pay for my order which I paid online. Unprofessional I was very upset and will not use it again for paying and picking things.

Disappointed experience
I scheduled a ride since yesterday, and I totally depend on that, after waiting 15 minutes waiting for my ride, it got cancelled!
I had to book economy at the end
Doesn’t make any since!

Worst customer support.grocery items are mostly out of stock still shows available and tlater they say order cannot be cancelled

You need to teach your drivers how to drive and manners as well. Driver reversed to park in a Drop off area and nearly hit my car. Didnt even give me enough time to reverse and give him space. He then continued to shout infront of people and his passenger saying it was not his fault? !? ! Way to go, doing this in the airport during Expo showing a bad image of dubai. I asked him to wait while a police car was close by, he drove off. Message me if you want his plate number and more info.

If I could put 0 stars I would. I ordered food and the guy took my bills said he will come back for change and didn’t come back! This is unacceptable! Called for a complaint and they said it’s escalated. It’s been 2 weeks and till now 0 action! Are you hiring thieves or drivers?

It is extremely disappointing for delivering a package just because of the wrong pin and even though the pick up guy already informed the exact address and it was only 10 - 15 minutes when my friend collected the package and whatsapp me they still charged me ridiculous amount that they didn’t even informed. This is a horrible experience and may not use this app ever again.

Worst experience ever, they are charging customer for the delivery which the customer even dont receive, due to insufficient funds on my card its failed then i order through cash for which i have already paid to them while using next time this app gave me notification that i have outstanding balance for which i raised a support inquiry, and worst customer service too. NEVER GONNA USE AND RECOMMEND TO ANY. THANKS

One of the worst services.its no wonder that they have no call center. They have cancelled a pre paid trip just 5 minutes before scheduled pick up time and no way to connect with them.disappointed. I am waiting for my refund

If I can rate big zero of sure I will do it. One taxi driver toke the balance of the bill from my wife becouse he don't have Chang and as he said he will add it to account but he didn't and call center is not responding. Worst experience ever

I have had the worst experience consistently in two weeks in a row using this service. Though they charge a premium for their service, they are incredibly unprofessional and do not adhere to the pre-booked schedule. I don't recommend anyone to this service due to unreliability and extremely weak customer service.

My last trip from business bay to airport 29 September: The most unfriendly and arrogant driver. He needs to be polite and helpful. I called him asking him his whereabouts. Arrogantly says see the app and closes his phone.

It’s difficult to reach to the call center I don’t know why? You have to be in ride to make a complaint or inquiry otherwise you have to send a message through the App and wait until to get the reply.

Hi sir
my name is asaad Bernoussi captain of Careem from Morocco rabat.my id 175486

working with Careem company more than 4 years ago between 2017 & 2021
never ever have a problem with it really i passed a good time and nice work here in Morocco and i buy new car (2018 citroen c 3) with bank credit because of the Careem customer and give good service and good driver.because really i like this job and i help my small family.

anyway my complain now.this last 3 days ago i was going to my car and i opened my account in the morning for going to work i find my account Careem blocked.for what? I don't know? !
no one call me from HR office or some manager for example why or what happened exactly? And when you will open it because really I need to work i have credit bank because of the work car

I tried to book a car, they said that you have to find another car and didn't work, so I received a message that they used 40 dirhams. Moreover, whenever I book they take 40 dirhams immediately, without knowing the amount that will be among my ride.i can't find anyway to contacy anyone in the app, i tried calling the head office, the call wendlt off after they saifld tahy you can use the app instead of a phone call. Thanks so annoying.why are they taking my money that way!

We ordered food at 9: 45am and at 10: 33 we gave the rider a call asking him why does it say on the application its delivered and it is not actually with us. He said i waiting for you for 5 minutes but my company told me to give back the food and leave. He did not call us or even come outside our warehouse. What kind of a service is this? This would be the last time our office orders from careem food!

I booked a car from Dubai going to Ras al-Khaimah, my card is not working that's why I pay via cash, my bill is 313dhs and I gave 315 to the driver.problem is, it is showing on my careem app that I didn't pay for the bill, and they also deducted 40dhs in my wallet pay.please help me with this issue, I'm using careem for everyday basis its a problem that I cannot book. I've been sending a report in the app but I still get no response.

They will charge you extra on your card and not give refund even when they know it was wrongfully charged. Never order from here. The customer service kept lying to me for months and each time there is a new story on my case. I still haven't received my money back

Terrible service. The absolute lack of professionalism of the technical support staff.
Under no circumstances use the services of this company to call a taxi. When ordering, the cost of the ride was AED 100, when the ride was completed, the cost suddenly rose to AED 430. The bank did not allow them to debit the amount from my card and blocked the transaction. And Careem, in turn, blocked the use of their application until I paid them this amount.

I have booked caream car from PWD Society to New Islamabad Airport on 27th July 2021 and a vehicle # AMT 871, captain Mr. Noman Q was engaged, but after running some kilometers the vehicle had a problem and we were unable to continue our travel. The captain told that he not able to remove the fault and you are arrange other vechle/taxi and I have cancelled you ride. However I have missed my flight and adjusted in next flight by paying the extra amount, who will pay that amount?

secondly, my caream wallet debited Rs: 86/= Why? Whereas ride has been cancelled by the captain himself.

please settle my both issues at your earliest.your early action will be highly appreciated.

Regards.

Anwer Hasan Naqvi.

Reply from careem office.

Hi Anwer Hasan Naqvi,

This is Muhammad Nouman Nazir from Careem Care.

Please allow me to apologize for the experience where the Captain had an issue with the car. We always educate our Captains to ensure the car conditions are up to standard. I have escalated the matter to our concerned team to provide feedback to the Captain and call the car for an inspection.

As a goodwill gesture, the amount of PKR 357 has been refunded to your Careem Pay Wallet. This amount is valid for 365 days and can be used for your future trips and other Super App services.

Thank you for taking the time to share your feedback. We assure you that we will take all the necessary measures to improve our service.

If you have any concerns or questions, please check the Help Centre in the Careem app.

Muhammad Nouman Nazir
Careem Care

My next email

Dear Mr. Muhammad Nouman Nazir,

Thank you for your early action and reply of my complaint and refund of amount in Careem Pay Wallet.

You are not answered my second issue regarding payment of extra amount of Rs: 18480/= for adjustment of next flight due to your captain and car fault.
Please inform who will compensate?

Regards,

Anwer Hasan Naqvi

Dear concerns.

Reply not yet received from your side, please resolve the issue.

Regards

Today i book a taxi 6: 00pm.from falconcity to al satawa.then confrimation send on my phone.

Hey I booked a Careem! The Captain is Yunus O, driving a Red Roof Toyota Innova, 48954, mobile number is +971506343933. Follow the link to track the ride http://careem.com/trackride/m57ktdgt

then i called the captain on his number and he is shouting at me and told me "dont call me! "
what a rude driver and dosent know how to respect a customer.

please consider this very seriously.

Dear sir/madam
This is with reference to my careem captian ID 1353227, respected sir careem has no doubt helped lots of jobless youth by utilizing theirs driving skills and given them a reliable medium to sustain their livelihood as breed winner for theirs family. I am a resident of Islamabad and used to drive careem car in Islamabad but later my account was suspended I confess that there must be some drawbacks at my end but with deep respect I humbly request you to restore My ID and give me a final chance so that I can continue to sustain my family livelihood.
Once again I am highly indebted to careem organization for its contributions to strengthen our livelihood.
Looking forward.
Best regards
Sayed Rubab Raza.

Promise in 30 min and deliver in 1h30 min, when you call customer service they as "So what's the issue? " pathetic.

Hello sir i am basit sir my careem account is block some one gives my complain my careem account block my business finished plz sir

They took 100 dirhams extra because of some small print trick, the guy on the phone knew immediately what our problem was as he clearly spends the entire day dealing with these complaints.

I definitely do not recommend anyone enters their card details with this company.

Hi please find your driver 41794 on Mar 24 7pm. Almost ran us over on pedestrian walk on the palm! These motorbikes are NOT for sidewalks!

Book the taxi, canceled by driver fualt. His phone doesn't work, they charge from me. Never use this service.

I was booking an trip to dubai and I cancel it in the same time so they take from my account the total amount about 340! What’s this it’s unfair and bad issue and when I call them they told me it will take 15 days to come back to my account and it will not come I have payment from 2 month around 230 they didn’t get it back to my account till now and I check with my bank nothing is there,
Dear careem Managment please go fix your issue so you will not lose all your costumers!

First careem block my account but after my request unblock my account but while unblocking my they deleted my rewards points which are about 4000.now they are not revalidating my rewards in spite of my so many requests. So plz resolve my issue. Thanks

Hi. my father is captan in careem Pakistan in karachi city his id has beed blocked in pakistan karachi customer service told him comtact head office dubai kindly advise the procedeure how he active the account

Top expencive since Careem Go was canceled! 20 dirhams to go 3 km from my home to the market. Ridiculous

There is no way to reach the HQ car number 3568 I booked he is far away when he was 1 mnt away his phone is off and I cant reach anyone after keeping me waiting under 45 degrees for 15 mnts he cancelled my ride great job Nathan I don't know from where you got a rating of 4.8 I will give you a zero by turning off your phone

I entered the wrong drop off location by mistake. However the captain dropped me to the right location without asking me for any extra amount despite the trip was already ended and the right location was 10 mins far away.
I did however pay him extra amount happily which he was refusing to accept at the first place. Such a gentleman.
Captain was also very kind to help me with my luggage and his car was super clean too.
Had an awesome experience with Careem. Keep it up

They r passing u bank details to other company and not secure app and the customer service along with their manager khouloudddd Alanhas are worthless

Unbelievable there is such company in Dubai and I’m going now to complaint to consumer rights

It said the ride would be 20-22 AED and yet it charched me 26. The driver didnt have change, so he gave back the change on my Careem account and since ill be using Uber next time, I wouldnt be getting my change. Also, it said theres a new used promo code and I tried it and it did not work.

Till date no corrective measures has been done to delete my outstanding balance because the driver did not encode my payment despite several calls, complaints, and commenta on the app regarding this issue.

Been complaining few times about my trips with different drivers. They never sold the problem or refunded anything - very unprofessional. Uber is a bit better than Careem in Dubai. I was in UAE for 12 days and uset Careem 13 trips and Uber 15 trips. I would probably use Uber next time.

After several calls and emails with #careem this company has given me nothing but a headache. I am most annoyed that I wasted all of this time, time to shift #uber.

Very Bad experience.poor helpline service.i send them almost 6 e mail but no reply.so i suggest you all dont use Careem otherwise if you face any problem they not even reply you.

Terrible, charges me twice and refused to refund me, instead gave me a credit on the app then again took it away! Very bad service. And once a driver canceled the request from his side and they charged me.

Bad treatment.i had problem with my credit card and i payed in cash why creem keep trying to charge my again? How i explain my problem very bad treatment, no call centre to help no email nothing to contact! What a bad service

This is very bad experience that Careem never care thier Captains. The company only listen only one side that is customer not of Captain. Without any reason the company block ID only knowing one side mean customer information not of Captains. The company have to know that captains are working for many year and having Good ratings. When One customer complain that is fake complain not know suddenly block ID.

Total Fraud, due to circumstances unknown they charged me twice.
One payment online and the other by cash claiming I had ordered 2 rides what a joke of a company. Am deleting your app and will never book from you again, You basically using our info to fraud. Worst of all there is no direct contact for complaints:

The driver maybe pretends that something is wrong with the booking and collects the fare in cash, then the amount is also debited from your card. Wow so you end up paying twice. The customer care does not exist, as I complained 3 times and no answer at all. Something has to be done to this company.

Expensive and unprofessional drivers. I gave it several tries and each time I get a ride with Careem I regret it. I do not recommend it at all!

I am a film producer from the US. The driver cancelled my booking and took my money. I will never use this service again - I will boycott the company and make sure all of my contacts do the same.

This is the thief who stole my money and won't answer his phone: