Did not communicate properly the pick up of the carpet so wasted time waiting for them.
Once the carpet was cleaned again did not deliver on time and waited for their response on WhatsApp which was we are so busy!
Eventually left the money Uber May outside door and carpet left outside.
Once I saw it realized they caused huge yellow staining around the whole outside of the carpet.
I wrote to them on their website but no reply. Person on WhatsApp said carpet was old nothing they can do, didn’t even offer to come and see and rectify! Even told them I will write a negative review and their response…go ahead!
Do not use this company unless you also want your carpet ruined, there must be so many more companies that are more professional and are able to clean your carpet as promised!
One photo before cleaned and yellow staining after!
So read the reply below the same as they sent to all the poor ratings they received some even mention they are a scam!
All blah blah about service and no where do they show the customer care number or email just say contact customer care.
So I sent them an email, they did not reply also found a customer care email and no reply.
Please read this and do not use their services I will report them to uae consumer affairs!
AMAZING CARPET SOLUTIONS COMPANY, IS THE BEST FOR OUR EXPERIENCE THEY WORKS DELICATELY, AND MOST OF ALL STEP BY STEP TO CLEAN IT PROPERLY WELL DONE GUYZ, UR AMAZING
Amazing service - managed to remove chewing gum which had been tramped into my 100% wool rug! They picked the rug up from my apartment, professionally cleaned it and removed all stains and returned to me within less than 24 hours looking like a brand new rug! So impressed, and really friendly and professional service! Highly recommend.
Amazing service! Very professional company. Job was done on time. Gave 3 rugs to clean, received them in perfect clean condition. Carpets looks like new! Definitely will come back to use the service.
I used this service while shifting to a new apartment. So far its been the most easy going, professional, extremely helpful and the most satisfying service that I have experienced. Not only in particular field, but any service you can think of. They are the best, truly appreciate their care for the customers and professionalism. 100% recommended.
I’m so happy I found carpet solutions Dubai. They are professional and my carpet was cleaned thoroughly. I’m happy with the service and they’re customer oriented and on time delivery! I will use the service again for my next carpets. Highly recommended! Thank you carper solutions Dubai! Made my life easier
Amazing quality of service and almost a personal customer service experience. Very well priced, professional, efficient and extremely friendly and responsive. There is only 1 place to go for carpet cleaning and removing all smells etc.and that's Carpet Solutions Dubai. Gold Star rating from me. Great job, Andy Wells
Amazing service they know how to get it done with convenient price and customer service are super friendly and responsive and on top of all they finish the job on time
What a disappointment! I did the research on the reviews, discussed with this company reps before handing them my 3 carpets. All for nothing. It seems they have never cleaned the natural wool carpets before! One carpet came OK (not wool made). But the 2 others were dumped to our place completely damaged (we were on vacation then). They were looking like animal fur and the shape was not rectangular anymore and felt like blankets not carpets anymore! All the wool material charm were gone! They were initially dodging us but finally came and took the carpets for "fixing". Once they brought them back-on one carpet there was a hole through and when my wife asked to fix it, they just ran away! Imagine that! They damaged my carpets, took the money, and ran way (and they don't pick my calls of course). Horrible service. Please think twice calling them if you have wool made, expensive carpets.
Amazing service, I had 3 carpets dearest to me, didn't know where to clean them and for sure didn't want to give them to the dry cleaners in my neighborhood. Contacted carpet solutions, and couldn't believe it, my 3 carpets picked up cleaned and delivered the same day. My carpets looked as if they were new. Well done Carpet Solutions, will use your service again.