Client Concept - Krups,Tefal, Moulinex Customer Center

I had a broken boiler in my iron, they replaced it quickly and efficiently. I was very pleased. I recommend this service center.

Service is not as expected, waiting for sparepart 7 day to place order and I should follow everytime, even delivery was not professional, we should wait 3 days in home for them and when we are out they calling to deliver within 1 hour, at the end I cancel order.

I recently visited the service center, and I must say I was incredibly impressed with the level of service I received. The staff was not only professional but also extremely attentive to my needs. They went above and beyond to ensure my satisfaction. Keep up the excellent work

Seemless experience. Walk in, got my blender fixed, didn't pay a single penny as it was still under warrenty.

Excellent service center with great staff (Mr. Ravi and Mr. Raymond). Performed prompt service actions on my Tefal product.keep up the good work team.

Very nice decent folk representing a great brand. The technician was super kind enough to repair my iron for free, which was otherwise a write-off. Definitely worth trying them out.

Their after sales support was really professional and reliable. Always try to find solutions from endusers point of view. We will continue to buy Tefal products. Thank you Tefal after service team.

Great service. I appreciate for prompt & quick & friendly service.
. Praiseworthy!

Very professional and customer friendly service, I had got my Tefal Steam Iron repaired at this center. Happy to mention Mr Ramon and Mr Ravi for their excellent service, highly recommended

Excellent Service, especially from Raymond who is very helpful and friendly.
Service Center location and place could be more customer friendly though.

Amazing Service by Mr. Raymond, sincerely appreciate your efforts and quality in handling the request!

The Customer Support (Mr. Raymond) is very accommodating. Hassle-free service. I got the broken part of the garment steamer I needed right away.

Thank you so much!

We were having some problems with our Tefal Air fryer and Steam iron. We took the items to the Tefal service station in Dubai investment park. We were attended by Mr Ravi. He provided excellent service. Was very efficient and fixed both the electronic items within 30 minutes. We are very impressed by Mr Ravi’s workmanship and professional attitude. Many thanks to him.

This phone number doesn't exist - there's a message when you call - there's no other published number.

Excellent customer service by Raymond. He does his best to assist customers & make them happy.
Ravi was also very helpful and went out of his way of providing solution & guidance

Best Customer Service experience ever in UAE! Surprised with the level of professionalism and dedication of the team. Very clear briefing to the customer from solution of the problem to after service recommendations, absolutely customer oriented staff. Many many thanks to Mr. Raymond and Mr. Ravi.highly recommended.

Very bad customer services.they didn't pick up the phone, they have nothing to do with customer repairing issues.they always say we don't have the parts and it will come after
months.really bad and I don't advice you guys to buy them products
Bad company

My Krups coffee Maschine was defected, we called the service center from al khayyat group.
Mr. Raymond clarified everything for us, he took care of our machine, and he helped us a lot, I am very happy with the service and with his help.

Lost the rubber part of the air fryer container
They have it in stock and I could get it with no cost

Raymond is what customer service is all about! He follows up and ensure that any spare parts we needed is available AND put aside and patiently waits for me to collect them. Thank you Raymon!

Today 21th May 2022 I Abdul Rasheed Nalgath, visited Client Concept In DIP all the way from Al warqa 1 with my used Moulinex Blender for Transmission Shaft white change. I had a amazing experience I was greeted very professionally.all the staff connected with service center. Many many thanks to Mr Raymond and Ravi, specially the girl attended behind the screen! I wish you all the best

Nice staff and well equipped place.
The issue is with parking, not easy to find parking outside.

In my last visit I was very happy with the great service provide to me by the professional team Raymond and Ravi, the way that they deal with customers is the best you will ever find, many many thanks Raymond and Ravi.hope to see you again in my next visit

The travel is far but its worth the travel they have a best customer service and technicians are fast action

Very bad customer services.they didn't pick up the phone, they have nothing to do with customer repairing issues.they always say we don't have the parts and it will come after months.really bad and I don't advice you guys to buy them products

Very easy to deal with, sourcing of anticalc cartridges for my Tefal Steamer which purchased overseas. Highly recommend Raymond’s customer service support he was great!

I was really impressed with Raymond's level of professionalism, and quality of service provided to resolve the dow mixer problem. His attention to details and prompt follow up encourages you to continue purchasing Moulinex products knowing that the excellent after sale service you will receive.

I highly appreciate the service
The quality and speediness
Mr Remon and his team did a great job

Yet the cost was very reasonable

Please keep in the same spirit and quality
Dr hany

Super-friendly staff! Excellence service and great discount. Definitely coming back. <3

Really impressed with the service provided by Raymond. I needed a replacement rubber for my Tefal pressure cooker. It was arranged urgently for me and at a very good price. Thank you very much

Very friendly and professional team. They repaired my steam iron very fast. I am happy with the service

Amazing customer service provided by Mr. Raymond. He was very professional over the phone call, answered and helped me with all my queries. I was attended within a timely manner. Thank you

If I can give zero I will do, worst attitude and response from the lady at the resiption, the technition guy not help at all, I send my Tefal pressure cooker for fixing, the technition informed me that the part which control the pressur loos and need to replace and the spare part will be available after 2 weeks, then after 3 weeks they start to urge and refuse to fix it and they are trying forced me to take it back without fixing, and they tell me it is safe, hopefully it will not pump.

Worst attitude from the lady in the counter.but the service guy was really helpful. Please try to keep staff who welcome customers with a smile.

I had a very bad experience. So i prefer to give ZERO STARS, but since I cannot giving "one" here.

I had given one ironing steamer for repair. The receptionist (the only staff) informed that she will come back with the estimate within 3 days. But, for almost 2 weeks there were no phone calls.

And finally when I called (luckily she answered my call), the representative told, she will come back with estimate in 10 minutes - but never came back again.

Then again in the evening I called her again, then she put my call on hold for 10 minutes.and finally gave an estimate which is almost the price of the new machine.

I have decided not to go with the Tefal products anymore.

CUSTOMERS STAY WITH PRODUCTS WHOSE AFTER SALE SERVICE / REPAIR CONCERNS are well addressed. Not with people act to be busy and who are really not.

TEFAL - time to change your service centre.

I bring tefal steam iron for service I just want to share my experience. It was really great and awesome experience with the service and I am really happy beacuse the people was very helpful and polite, especially the receptionist she was very commendable despite of her stressful job she still manage to be very nice and helpful to customer. I also recommend this to my friends and relatives and im giving 5 stars for a very good job, well done! Happy customer here

I was there on 20 July 2019 and I had the best service I would request, from the warm welcoming and smiley faces, advices and fixing the device at the same time. Really it was extraordinary service, all the best to the staff and management. Many thanks to Mr. Ravi the technician.

I had excellent experience with the service center. Thanks to Ravi the technician, my Tefal steam iron machine was fixed in no time and I only had to wait for short time until he did a full maintenance and replacement of the steaming part.
I recommend thier service