31 October 2021 8:24
This bank targets the rich, so others dont bother. Very poor customer service. And certainly not easy closing the account.
24 August 2021 9:06
Bad customer service, you have waiting time long to see someone. Only one customer service officer available
16 July 2021 22:59
Looking for a bank for your business account that will close your account for no reason without warning? Look no further.here you will find an incompetent compliance department, corrupt staff and incompetent management.a total joke that has probably damaged hundreds if not thousands of small SME businesses and the livelihoods of the people working for them. One can only hope karma rolls around on them soon
06 July 2021 21:00
Very poor service, the people in the customer service counter are rude and doesn't know the procedures.
14 June 2021 5:34
When I opened an account and credit card abut 6 years ago, it was a good bank, friendly customer service and employees. But, later get worse and worse. Last Time I went there, I spent 2 hours only waiting for someone call my ticket number. When I went to his room, only in 5 minutes he kicked me out before he listen to my problem.

Unfortunately, bad entities didn't read or listen to the critics and didn't try to improve their services.
04 March 2021 14:13
Very bad experience. They have closed account without trying to call, sms or noticing as minimum balance was lower 1 month only. And staff who sits in room#8 is not even willing to speak with you. You need to ask everything one by one or he will not even bother to tell what is going on. Terrible bank.
15 February 2020 1:21
Terrible bank. Probably the worst in the UAE. Customer service is ridiculous, internet banking primitive. And guess what? They block your debit/ credit card abroad in any country you use it.then you see yourself with no money. Luckily if you call customer service they will attend you. Dont make the error of opening an account here, go for a serious bank.
08 January 2020 14:54
Can someone contact my Number from this brach, it can't be im calling to your call Centre 25 minutes 3 times no one answer?
14 November 2019 1:02
Extremely bad service it's a shame I have an account in cbi Bank statement took 45 minutes, customer service people sitting and not calling customers.
12 November 2019 14:50
Very dissapointed in this bank. I have my mortgage here and had a good service 2 years ago. However things have changed. After multiple calls to the CBI helpdesk and with promises the home loan department to call me back I still have not heard anything.

I was hoping for a counter offer but never got one. Now i am trying to switch my mortgage to another bank but my liability letter never seems to arrive eventhough i applied over 3 weeks ago for it.
14 August 2019 21:18
Pathetic is the word for their services. A Bank which has no respect for its customers.
Dont open you account with this bank. Its very bad.
09 April 2019 15:17
Horrible service, the bank managers never perform the service requested, a very arrogant and unhelpful bank. Avoid them if possible.
19 March 2019 4:10
Very limited access to CBI Atms and Branches. Needs to be more reachable specially into the malls and public areas same as the other competitor' banks in the local market.
02 August 2018 10:33
Worst service bank ever, It was a mistake that Im open account there!
Never go to this bank! They cannot solved simple problem and lye like no one before. Do NOT TRUST FOR THIS PEOPLES!

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