Department of Land and Property in Dubai

Terrible experience when it comes to IT support for REST app.they dont want to give out a phone number, emails are not responded unless repeatedly followed up, and they reply to it without reading the email

The customer service and especially IT support is simply non-existing. The only thing they say is „I am so sorry please send email to IT support“.
IT Support did not solve even one of my issues in the past 4 years.
They respond to something else which was not related to the question and close the ticket. So that you need to open a new ticket and repeat same story.
Since many years it’s always the same with them.

I called municipality for pollution in my apartment I'm damac hills 2 and they asked me to call DLD and DLD has not been picking calls. My lungs are seriously hurting because of shisha and cigarette smell that am inhaling in my apartment and am not a smoker. Second hand smoking is very dangerous to one's health. Damac hills 2 management is doing nothing to solve the problem. People can just sleep in their apartment in Dubai and die without help from the government department that are in charge of such.

This is the worse department to get help in all of Dubai Service Offices. These people are literally there just to collect salary and nothing more. You ask for help setting up installment payment they do not do it correctly. No one can read accounts. No one knows how to remove travel bans or help create proper installments. Just to create an account one guy told me to go to Dubai Airport? There is no reason to go to Dubai airport for creating an account for Dubai Land Department. Half the rental cases are false and they don't care putting arrest warrants on regular residents as if they are criminals because of some scamming landlord filing false cases! These whole process is a mess and highly unprofessional and beyond rude when dealing with customers. Terminate the entire office and hire people who wants to help!

The worst customer services, they never help you against the developer only aim is to get their 4% to register the property.very bad service, they only care about sale of property nothing else
only ejari service is fast.also if you have dispute with landlord they take forever to bet yur case.

جئت هنا للحصول المراجعه و لم انتظر طويلا وكان الموظف ودودا وانجز طلبي مباشرة.
In spite of many people, I got my turn quickly & was served by a friendly customer attendant In efficient manner.

I received exceptional customer service renewing my residency visa.

Houda Maida has been invaluable in helping me; she has been prompt, polite and unwaveringly helpful. She has made the renewal of my visa such an easy process and I am very grateful.

With kind regards

Samantha Bohnacke

Sent from my iPhone

Never been to any governmental office with kind of service, very professional, friendly, on time. Thanks alot

The worst organization in Dubai. They don't want to work, lazy, they don't come to work, don't know their own laws, can"t help, cross sending you to different people or organizations. For weeks we can't get things done.

Please Dubai Government educate your people how to work.

I wish there is 0 stars.

Bad service, Bad IT man called Mr. Mohamed who is not doing his job at all and acting as he is a big boss.

Unprofessional ppl working in government places.we been waiting to register our apartment since 3 days and because of the IT in DLD is not opening our files we are stuck and day by day going to trusted office sitting full day like we dont have anything to do in life.the only booming sector in Dubai is Real estate and no one make any strict decisions to make improve this sector.

Speechless, I waited for 2: 30 to solve my issue and lastly the guy said please come on Monday.we will solve your issue. Means seriously

My parents wanted to do their 10 years uae visa.
They applied the visa throught purchasing of the land and during the process did ask people in land department that is the cost of visa similar to that of applying through a profession and to that everyone said yes
And they paid 9700aed
After paying we saw that everyone has paid around 5000 aed
Why the wrong information to take money from the residents of dubai
If the right information was passed we would have done it through other means.
We live in dubai thinking the everything is right and not money making
But this scenario has really disappointed us.

I am writing to share my recent experience regarding the customer service provided to me by Dubai land department deira

I must say that the staff treated me with a bad attitude, and they seemed unwilling to listen to my concerns. On top of that, they only spoke to customers with shouting, which left me feeling extremely bad. I must mention that the female staff was especially rude, I met not only 1 but more than 2 female staffs with different days (they are very rude and I never experienced such) and the males far better

In comparison, I would like to highlight the excellent service that I have received from other government services, like economy sector, dewa etc Their staffs were outstanding,

I know this review cannot be change any, but I believe this is the only way I can tell to everyone

خدمة التنظيم العقاري المشاريع المتعثرة جدا سيئه موظف واحد ماسك كل الشغل و اذا ما حصلته تعال وانتظر ومافيه رقم معين تتواصل وياهم محد مهتم ولا حد يعبرك اطلع من العين لين دبي و ناخذ اجازه يوم من الدوام حق نراجع ولافيه فايده ولا افكر تشتكي محد بيهتم بالشكوى

One of the worst places, they answer the phone then hang up immediately.

How can we know about the new rules of no1 answers

Always the best Ibrahim Moussa! The most experienced person in Dubai Land! If u need some info he knows literally EVERYTHING and I’m glad I found his support. He sat at the translation table and thanks God for his precious job ️ thanks

Ms. Mariam from customer care was super helpful and very knowledgeable! She was kind and supportive with each question and clarifications I had. I thank Dubai Land Department for making the process easy and smooth, and thank you Ms. Mariam again for the help!

Rental price free fall do not have a price index BUT rental price increase DO have a price index! Excuse me?
This has to be corrected to protect investors / landlords from tenants taking advantage on this glitch!

RERA calculator says no increase due, but Court awards the maximum 20% increase anyway! Tenants should be aware what actually happens in a Rental Dispute case.

The worse departments for tenants if u get ejari it will not help you for anything only owner help for who have money

The Cube NEVER answers the phone. If you get a reply to an email, the answer is useless. They promise the golden visa applicants it takes 7 to 10 working days. People come from abroad for the application and have to rebook flights because of their delay. It takes minimum 3 weeks and only if you go to all other authorities yourself and beg for fingerprints and the ID. There is no information for the applicants about fingerprints, they don't receive the necessary papers and once they get them from ICP directly (if they are lucky), they get a date for fingerprints which is weeks in the future. Worst customer service ever. How can this process for golden visa be so long, complicated and with zero customer service?

دائرة متوسطة من ناحية الموقع و الخدمة و الخدمات وكذلك البناية قديمة و صغيرة ولا تمثل قيمة و مكانة عقارات دبي.

Cube center
Only the stuff name MR Nishad he is best and who really care and answer reply’s to email on time big thanks to him!
Others just work by force and doesn’t care much and delay work! Also they have few counters that most of time it’s crowded hopefully they increase stuff amount! Any time of day they are busy! So many people are waiting around 2 hours or more for their turn! Hope they will do something!

Worst service! This department must be investigated by the police for requesting bribes. If you want your visa fast, pay AED 5000 to the Arab speaking officers, and they will speed up your immigration file. And if you don't pay, your file will be late without any justification. They never apologize for delays. Lazy, corrupt and immoral people.

Dubai government has been amazing in all offices, everywhere! But when it comes to rental disputes center the least skilled people are working there. They do not answet anything. Anything you ask they dont even know what to answer. Literally useless. I am sure if HH sheijh mohammad walks in there. They are all gone for good. I have gone there 3 times. And none of the times they andwered me. Its frustrating to not to go to work drive 30mins for this in 45 degrees.

What a joke this place is, suppose to be helping the people instead are so rude and don't care. Want to charge 105dhs to create username and password, it's disgusting and they only interested in the money. Only want to help their own people and not the residents but yet we are the ones that pay for theire kushy lifestyle

The worse experience with Cube center. Careless & rude attitude of the reception man, very slow and poor service. Nobody reply on emails, nobody picks up the phone. Just received an CRM email with remarks, that " customer was guided". Sorry guided where? No one give a proper answer. Shame of them how they work & hove they treat their customers! Once finally visa will be ready, wish to not deal with them ever again.

Very limited information! I keep asking questions and no one is bothering to answer! I am extremely dissatisfied and disappointed! I am not happy with their service at all! They are representing a beautiful city like Dubai! They should improve and be me more professional and prompt and provide information when it’s needed

Dubai is Home away from Home for many expatriates like me staying here and buying our own Home in Dubai is a dream to many.

Mr. Mustafa Al Suwaidi is one of the great employee I have come across who went out of his way to help me to fulfil my dream of having my own home in Dubai. Not just me, anyone who visits him, he takes their issues to the next level and solves it.

Thank you soo Much Mr. Suwaidi, my experience with DLD wouldn't be as great as it is without your support, help and efforts.

I would like to thank you and all the employees of DLD for everything.

Regards,

Adil

The worst customer service ever, they don't solve any problem, their application is not working properly except for payments, their IT support team doesn't know how to solve any technical issue on the application.

I wish there were a lesser evaluation than Star
Whatever scam you were subjected to from “a very big named” developer don’t turn to them.
They know Oh they knew all along

Dubai rest app is very bad and not functioning, they sent OTP to totally different number which I don’t one I from where they got.
Since one week I am trying to update my number in spite of going here and there and just paying without any positive progress

Had a great experience with the team on the 3rd floor (Visa section) especially Mustafa is so knowledgeable about the process and he goes beyond his duties to make sure all the clients have a pleasant experience. Thanks Mustafa!

منشأة حكومية تقدم خدمات بشكل جيد جدا وتمتاز بالرحابة وحسن الضيافة بإستثناء بعض الموظفين الذين يعملون في المكاتب الخلفية باعتبار انهم يمتلكون صلاحيات!

Dubai Rest app does NOT work! We have been trying for a week! We call the Center and they say oh yes it’s not working there is technical issues! So what do we do in this case? No help at all. If your App is NOT working don’t put it for the public. How can we ask for evaluation of our property? Fix it or remove it. Shame on you

One of the worst service places in dubai, lots of misleading information from call center and employees, no one i met there and they are alot understand anything, neither guide you on anything, they just say go online, or you will be picked up with the lawyers outside trying to do business on your case, 8: 30 am and no one is staying at his office, very bad customer service, and truely dont care about anything, unfortunatly this is not the kind of service that should reprsents dubai land.

A project status is pending cancelation for more than 2 years with no action by the department of land and property in Dubai shows how much they care the about the investor. I emailed them with all the documents they requested when i posted a negative comment on their instagram account and they never even responded to my email. This was around a year ago. Staff keep asking me for my contact information to contact me and they never called or emailed me. To those thinking about investing your money in Dubai real estate, make sure you know all the facts before you proceed. You might end up losing part of your money even if the project is canceled. I’d give them less than a star if i could.

Very frustrating when people move the case from one office to another because they cannot solve the case

Land Department
Rental Disputes
Land Valuation
RERA
Emirates Islamic Bank Branch & ATM

Dubai Land Department or DLD is a big entity in Emirates of Dubai, it’s has different sections within a single entity to organise the properties or land in Dubai.
DLD change it’s rules time to time to provide better relationships with the investors and stake holders, it’s very very organised and well reputable government sector.

Paper-pushers of the worst kind.
Really horrible service with a 3.2 customer rating.
Digitise everything now.

No respond to any query. They are the main root that let the scammers to pull ur money into scammed property investment

Very difficult to contact and no one response proper information they will say go to next room there again tell you go to other room after they will tell send the mail it’s wast of time and to pay the waste of DLD

We visited Ms. Fatima Al Shamshi head of communication department she was so much helpful she did her best and supported us during our journey.she is star at her position.big thanks Fadia Jamil

Bad service.they didnt respond me correctly to my request and with different people I different version.

They never called back and they never answer my emails and they never give to me on the phone any value answer.
Very bad for me

I invested in Dubai sports city since 2014 till now not yet ready and asking me to pay rest of installments. Asked dld what shall I do they said take a lawyer.

Its basically a scam department that let big developers collect your money and they promise that they will protect you but never did. Say goodbye to your money once u get into any real estate opportunity regardless how big the developer is, we have seen Jawad Azizi, Damac and other projects been suspended and all investors money never been returned. They are living on interest rate of our money. Before you think about it, search twitter for victims’ hashtags and see the pain before you proceed.

The staff here are the best in Dubai to assist residents with Sharia land transitions. The advice given was correct and all paperwork was processed efficiently and professionally. Thank you DLD. Other locations such as Takhees around the corner from here and Al Manara took 1000s of dhs from us and didnt process our paperwork.

Grand offices and every time I've been here, I talk to power players who can actually get things done with a quick phone call. It always makes me feel good that there are adults working here who keep an eye on the law and order of the land. To go for a fifth star, it would be nice to have a little more parking and also, a help desk or central guide system to point the public in the right direction.

Sudden action for your complaint. I raised the complaint against one of leading real estate broker for cheating.within a day they refunded my cash back due to RERA involvement. Thanks Mr. Musthafa for your support

معظمم الدوائر عندهم لايف شات

وجميعها لا تعمل او أن الموظف ليس لديه اي معرفة الخدمات.

I came for Ejari renewal, thinking this is the office. The friendly staff properly guided me to the right place near to the office-TAKHLEES.

حددو حساب ضمان بنكي لمشروع وكان موثق من موقعهم وبعد ماحولنا الدفعات الاولى الغو المشروع بدون ذكر اسباب والمشكله قبل لاتشتري من المطورين يأكدون لك ان المبالغ مسترده في حال الغاء المشروع وبعد مايتلغي يقولون ياتتحول للمحكمه ياتروح تكلم الشركة طيب والحساب الي ضمنتوه والمشروع اللي تأكد في الموقع ووضعتو له نسبة انجاز! عشان كذا لاتغامرون وتشترون من مشروع تحت الأنشاء مأكد من الدائرة خصوصا" المستثمرين خارج الامارات لأنك بتتعب تسترجع حقوقك واحتمال ماترجع لذلك اتمنى الرقابة من اي جهة رقابية على عمل ومصداقية دائرة الاراضي والاملاك.

عند المراسلة بالأيمل لا يتم الرد أبدا أرسلت عده مرات وأنا في السعودية وتم تجاهل رسالتي علما بأنني قمت بالأتصال ولم أستفد من رد الموظفة سوى أرسل على الأميل وسيتم الرد وللأسف لا حياة لمن تنادي

احذر وانصح بعدم الشراء بدبي بهذله وربي ولايوجد رقابه عالمطورين والمسوقين يعني غير امنه للاستثمار اخرتها محاكم وضياع وقت وفلوس ووجع راس ومعامله سيءه بعد

Pathetic service i haven't seen such place of customer service asking to run here and there and finally system not updated.

I request all of you not to invest your hard earned money with AZIZI DEVELOPERS. Well trained sales staff knows how to steal your money. So please please be aware. Trying to get back the hard earned money which I invested in Azizi since they have not even started the project. Seeking help from RERA but no hope.

They are well in marketing and advertisement and to trap buyers but no ETHICS and commitment to the clients.

I try to get information on the phone and mail but I never have answers. I bought a JLT Wind Tower and everything has been around for 10 years! It's not good for Dubai!
Is there anyone who bought the JLT wind tower?

Went there more then 5 times.complete waste of time since no onw is willing to help or hear your case!

Ich habe auch diese Erfahrung gemacht, ich investierte 2005 über eine Frau Unger in Dubai Lagoon. Mein Appartement ist seit 2006 zu 95%bezahlt worden und bis heute nicht fertig. Alle Bemühungen und Recherchen haben nichts gebracht. Das ist eine der schlechtesten Werbung für Dubai, investieren in Dubai ist ein Risiko geworden. Wenn etwas schief läuft kümmert sich keiner mehr darum. Diese ganze Blink Blink Welt wird in Zukunft nicht mehr viel nützen, wenn Investoren merken dass ihr Geld nicht sicher angelegt ist. Risiko. Schön Poperties war schon 2009 aufgefallen wegen Betrug keiner hat etwas unternommen bis heute noch nichts. Aber ich hoffe dass die Opfer die ihr Geld investiert haben nicht aufgeben und weiter kämpfen um ihr Geld und recht. Das ist Dubai hinter den Kulissen. Ich hoffe dass der President oder chef Von Dubai wie er sich nennt das mal liest. Riesen sauerei für über 1000 Investoren wo hart für ihr Geld gearbeitet haben. Eine Sammelklage über ein Anwalt wäre vielleicht ein Schritt um DLd wachzurütteln.o

I have also had this experience, I invested in 2005 over a woman Unger in Dubai Lagoon. My apartment has been paid to 95% since 2006 and not finished until today. All efforts and research have brought nothing. This is one of the worst advertising for Dubai Investing in Dubai has become a risk. If something goes wrong nobody cares anymore. This whole Blink Blink world will not be of much use in the future if investors realize that their money is not invested safely. Risk. Beautiful Poperties was already in 2009 But no one has done anything until now. But I hope that the victims who have invested their money will not give up and keep fighting for their money and right. This is Dubai behind the scenes. I hope that the president or chief of Dubai as he calls himself that reads. Giant mess for over 1000 investors where hard for their money have worked. A class action lawsuit would be maybe a step to shake up DLd.

Myself & my wife invested in a unit in 2006 at Dubai Lagoon, with developer Schön Properties in Dubai Investment Park. Over 1000's of inland & overseas investors of 40 different nationalities were looted and cheated by the beneficial owners of Schön Properties and fled Dubai in 2017 by abandoning the project and a very small portion is taken over by another developer, by name Xanadu following the same footsteps of Schon with similar business tactics. Between 2005-2017 Schön were monitored by RERA & DLD but were utterly failed to impose their regulatory enforcement and due diligence over Schön Properties wrong doings. RERA seized Schon's Assets in August 2018 at a time when the account with investor's money was robbed and moved to their private offshore bank accounts. As of today, all victims are asking for a refund and bring Schon Family involved in the fraud to full justice by seizing their global assets to compensate our loss. NOTHING DONE SO FAR BY RERA, DLD in favour of investors, rather they are keeping utter silence towards us. We lost complete faith in this organisation, and the mistrust and sentiments of our fellow investors including us on RERA, DLD will remain in a big question mark. A total disaster. No more words to say as we are still suffering. For more details follow us in Twitter #schonproperties #dubailagoon #xanadu.

I would have expected DLD to at least tell us what is going on to safe guard investors rights who fell victim to Schon family at Dubai Lagoon where Schon stole hard earned savings of 2000 investors from 40 different countries and escaped out of Dubai unhurt.
We investors are victims to this very painful fraud, with an unknown fate of what will happen to our hard earned money.

We need to know and see your support, to know what you are doing to protect investors in Dubai.

We are currently left totally in the DARK.
Not good