Dreamdays.ae

I am sharing my feedback & super unpleasant experience in the hope that someone will care about the clients and something will change.
I had a terrible experience redeeming a voucher that it was gifted to me for my bday via “Dream Days “. Far from dreams!

I called them last week with no success as nobody has answered. I then called the location where I had the voucher and booked an appointment. They told me over the phone to bring the voucher at the time of appointment.

That also was not correct.

Today 2 h before the appointment I am informed that my booking is not valid caz Dream Days needs to book it for me … I am like: what? Why didn’t they answer the phone in the first place?

From 9: 00 am from the time they supposed to be open until 10: 00 am today I had call all the provided numbers like 30 times and nobody answers anywhere.

The spa said “if we do not get the money we cannot have this booking “. The lady at the spa start explaining to me all the operations behind it … like why do I need to know? I am just a client.
The lady at the “ Dream Days” is saying that we can’t book for today as we need to show this to finance …. Bla bla … I don’t care!
What is wrong with you people?
I will never ever ever buy or book with this people ever again.
You have spoiled my morning, you have waisted 2-3 hours of my time to have this sorted over a dozens calls.and the customer service is terrible- let alone to tell that this is in Burj Khalifa Prime Location.nobody has any idea what they are doing and nobody actually cares.they only care about the money!
Thanks for nothing!

Found what i wanted and ordered it, was delivered within a day, very good service and in a nice presentation box as its a gift

Extreme poor services. I will not recommend booking experience with them as their team don’t respond or do any bookings just waste time. Very poor team they told me do WhatsApp, do this will send msg then you keep waiting n calling them again and again

If you are a business, do not engage with this company as they will send you clients but won't make the payment and will ignore all the T&Cs of the signed contract. We have learnt our lesson the harsh way. Threatened with police but they don't seem to care.

Dreamdays has the Excellent Service. Two weeks ago I called up the customer service and a very efficient friendly person in the name of Ms. Angie received my call. She actually organize a wonderful Desert Safari adventure with my family. Angie also gave us a Professional Driver in the name of Mr. Adnan. He will drive you crazy with lots of unforgettable rides and still make you feel safe. He even help my son to feel relax. We had a great time and Thank you!

There were plenty things to experience in Dubai but this "Wild Safari Trip" from Dreamdays has left a best memories ever. What a wonderful service thanks so much for Dreamdays staff for being wonderful and professional.

Best gift box ever.
Highly recommended
Prompt service and quick response

Best dining experience with Dreamdays
Thanks Lucy!

Amazing deals
Reasonable prices
Prompt services and quick response
Courteous and helpful staff
All worth it!
Keep it up Team Dreamdays

Liars. Never use their service.
I paid for certain hotels and after taking the money, they said they cannot give that hotel.
They refuse to help.
Cheaters.
Never ever use their service.
Specailly a guy named Kevin. He is a disaster

Have a great team of customer service most specially Angie, great tours, great assistance, well recommended.

Very professional company, well organized. My Wife and myself did the hot air balloon ride, and falconry show, with camel ride. Just amazing, with a beautiful breakfast. Well worth the money, would definitely recommend.

Excellent team and one of the best customer service experiences i have encountered in the gift space.
The best gift experience company in Dubai. Over 300+ experiences to choose from under one roof.