Dubai Islamic Bank

Extremely lazy ladies in Ibn battuta branch. Can you please give people who are willing to work. The chairs are forever empty, only one Phillipino lady on the last till is working the rest are nowhere to be found, either they’re at the back or gallivanting the corridor to go spray perfume and then cat walking in their beautiful heels? Since I opened in this branch it’s just the same nothing has changed. It’s draining ‍

Amazing service from this bank.
Especially Mr Momen he is very professional and his Coustomer service skill are outstanding.
Alway got back to me within a timely manner and resolved all my issues professionally which is very rare in Dubai.
Would recommend this bank to all.
Thank you Mr Momen.

Wondering why the rating is low I just finished from there and got a great experience, team must have changed

I closed my dib account in 2011 and this year I went there for house loan. They told me you have charges you need to pay because the computer says your account hasn't been active. I told them no I closed it and you guys made me sign and ofcourse didnt give me any copy. Anyways i will take this issue to higher management, hot line and social media.

Very bad experience for Indian that we visited today for number update in branch of ibn batuta mall. Near by 25 people as they shock and close by telling we dont have a cash our salary account created by Company. We visited to just update our contact number to activate our atm as we can wedraw money through atm but they treated us like we are begger. We are shamed now that we ask Compny to open our account in dubai islamic bank its best bank now we understand the thinking of DIB employee. 13 november 2k19 we visited.

Most of DUBAI Islamic bank Branches with same issue, Bad customer service on counter, only one or two guys serving and very slow, pepole sitting and waiting, this bank rating drop so much

Worst service ever.when you enter inside the branch the staff looked us like we did any crime that you visited them.i will never recommend anyone to visit this branch.

Waiting time took a longer than the processing.even though their client is only 4 to 6 people.i even took another number again just to pay.a customer service told me just go directly to cashier and pay.eventually i end up getting a number again for paying.the only good person who had the service was the customer service 3.that 4 star is for him.his name is momen nemer.keep it.

Very bad customer service.try to hire change people in This branch. Best customer Friendly Branch is Deira.

Bring your mattress and a blanket because it will take you forever to do a simple thing in this bank. Just avoid it.

I Totally Agreed with below all Reviews one of the poor service ever I have seen the point is they just Transfer branch in same Mall to Another place it’s new and every second day their ATM and deposite Machine not working I really don’t understand how they want and excepting more businesses in this kind too poor Management and service!

I am DIB client for more than a decade. This is not DIB standard of service quality. I came here several times as branch is nearby but never received satisfactory services. Process is not smooth, no follow up, and even mistreatment happens unfortunately. I tried another branch to apply for the same service not fulfilled smoothly here after several visits, the other branch could process in one visit. When different branches vary in service quality, this disparity does not stem from DIB centrally, rather must be originated from branch management. Hope DIB consider some improvement in this branch.