Dubai Islamic Bank

AHMED the egyptian security guard in DIB Al Maktoum branch.this guy who looks like a bouncer in a club is very rude! He acts like he knows better than those staffs who works in the counters. This guy must be kicked out from your bank, he destroys the image of your company.very disrespectful.
The lady branch manager and the assistant branch manager who were decent and helpful enough are very appreciated though.

Do not use this bank! All my money has been stolen, the chat in the mobile application does not work, no one will even accept a security alert request from you, except by phone, imagine you indicated on vacation, but there is no money. If you don't mind losing all your money, then this is the bank for you

If i had an option to give a zero that would be my first choice. Worst customer service ever seen. They make you wait for hours as if we don’t have any other job to do.
Says “Customer happiness first” but never follow

No star at all! Worst bank branch of DIB. Staff lucking 1 1 /2 per customer serving? OMG! They need to improve actual services as we are in UAE. Everything almost done in a finger snap. The slowest bank services in UAE we experienced!

بنك دبي الاسلامي فرع المكتوم تعامل ما حلو اريد افتح حساب يقولو مافي شبكه كيف يعني مافي شبكه

Worst bank ever! Being waiting over an hour (I'm the only one waiting for letter collection) to collect no liability letter which was already paid for only to be told the letter is not ready (applied 10 days ago). Worst service ever.none of the employees are helpful.negative stars if possible.

نظام الاتصال من اسوء الانظمة لا يمكن الوصول للخدمة المطلوبة كما ان نظام الرد الالي سيء جدا جدا جدا جدا
يرجى من الادارة العليا اعادة النظر بموضوع الاتصال وحلها بشكل عاجل ، يجب توفير خدمة عملاء للتحدث معهم بشكل واضح حيث ان الاشخاص يستوعبون طلبنا اكثر من الرد الالي

Wrong information from customer service
And security and rude attitude way to reply and I get correct information from IBN branch they make me feel in Diera branch to cancel from the bank the way how to talk with us

Went to 3 different branches to do early settlement of a car loan.till now they haven't figured out where I can close the loan.

من أسوء التجارب الي مريت فيها من هذا البنك ، تعامل جداً سيء ، والموظفين ماشين يتكلمون مثل الالات وما يعرفون شو التفاهم،
الوصول الى خدمة العملاء يحتاج ساعات انتظار وهذا سيء جداً بحجم بنك كبير، عندما تحتاج توصلهم يكون صعب حداً وعند حاجتهم الك بالعروض تلاقيهم كل يوم يتصلون من من ارضي وموبايل ويحاولون بشتى الطرق
لا انصح بتاتاً بالتعامل معهم ، رسوم عالية جداً وخدمة عملاء سيئة جداً جداً ولا تأخذ منهم كردت كارد نصيحة

Extremely terrible home financing department. Please be prepared for at least 1.5 hrs wait time.
Customer care 0/10

Worst bank and worst branch unfortunately have account in this will change for sure more than 3 hours waiting for just a simple Transfer transaction if there is less than 1 start i will go for that

I made wrong transfer to an other dib customer, and I contacted the branch who they contacted the receiver and we met in the branch and assumed the money belongs to me but he is not able to give it back to me because his account was blocked and the complaint department they said it’s not their problem and go to police if you want, and no one gave me the right answer.
How i can get back my money. Also they still blocking the account of the other person however they took his fines, at least open his account to be able to give me the rest of the money.
I contacted all the departments the are answering by I don’t know and we don’t care.
Give me my money and I will leave your bank and i will go to other banks.

تعامل جدا سيئ
ومحولين نص الخدمات على التليفون ومحد يرد عليك
يحشرونك بالاتصال عشان تأخذ تمويل وبطابق ولكن لما تريد تستفسر عن خدمه من خدماتهم تتلعوز معاهم ٣ ايام عشان حد يرد علي بتليفون ولحد الان كله على الانتظار ولما تطلب الاتصال فيك يسحبون عليك رغم انه حسابي اعيان حسبي الله ونعم الوكيل

The worst banking service ever! These banks provide good for nothing credit cards with no better benefits. (comparitively). I normally make total due to the card. Even after paying the whole amount this bank charged a no pay direct debit charges. A lady from whome I received a call to resolve my problem has become my biggest issue now. She was very rude and she keeps on saying the same thing again and again. Very disrespectful and hijacking behavior. I asked her to call back me later, she closed the complaint by herself. Totally disappointed with the customer care and their service.

I went to head office and applied for a new card caune I need to update my new Emirates id I did it and later they sent me ATM card which is already expired one month back I can't go bank every mrg cause my work schedule is office time and my off is in weekend

I got good support from DIB Deira Br. Especially Ms Asma AlAqroobi. She gone out of the way to help me get my funds refunded, which got credited to Fraudulent account. She was very quick in response and very very polite and co operative. Keep it up Madam

The worst customer service! There’s no bank to customer proximity whatsoever. I called 100 times just to speak to a bank representative.

لقد عملت في هذا البنك، لا انصح احد بالعمل لديهم، خصوصا مع اكرم شاويش ومحمد ديلاور. لا مهنية ولا احترام بالتعامل

By far the worst banking experience I've had all over the world. I've banked in numerous countries and with more than a dozen different banks. This bank is at ANOTHER level of low that I never knew existed.

I made a transfer on the 19th, They debited my money, and the recipient still hasn't received any money. I've been calling every day. For the first week they were saying the recipient received, check with them. After I was forced to force the recipient to provide unprecedented proof, then they said: Actually the money is with the Correspondence banks and they have some questions. They don't even say what questions. Since you have no way of communicating with them and they take 2-3 days just to SEE your email, another week goes by they send me a bunch of standard KYC questions.

Within 5 minutes of receiving the questions, I send it back and after a week they send me an email saying: "We've received it and we'll review and get back to you"

I've dealt with compliance and KYC checks before. 1-2 days delay max! This bank has Incredibly low customer service.

The branch staff are also incredibly racist, and rude. My initial experience was: "Hello I would like to open a bank"". Their next response without even a hello or lifting her head up was: "What's your nationality? ", Then I say: "I'm Canadian and show my Canadian Passport", they reply: "No what country where you born in? " Are you kidding me? This level of Racism is allowed here?

They have 3 sections for customer service but only 1 staff so you have to wait long time for your turn.

اسوأ تجربة كموظف في هذا البنك، خصوصا مع هؤلاء الشخصين محمد ديلاور وأكرم شاويش.
لا يوجد مهنية في التعامل ولا الاحترام، بيئة عمل قذرة

I’m so disappointed how DIB services are falling behind in the market after being the lead of the banking sector, it breaks my heart. Every competent employee were pushed out to replace with expats how are clueless about UAEs market. What a shame

Today I’m
So happy to leave Dubai Islamic bank as their customer. One word that defines this bank is the word -HORRIBLE Service-

To renew my documents in the system, the guy in the reception asked me for Salary certificate while my salary is with DIB since 2010, the way he's running away from his duty is shocking. Laughing and smiling with his colleagues and ignoring clients. Never rated 1 star in my life!

My advice to everyone to change your account from here to some other bank it's better 100 of customer and only 1 agent is serving them amazing

By far the worst customer service and operations in the history of banking. They are very unorganized, always make promises they don't keep and leave their customer weeks after weeks following up on something that takes 1 day to resolve.

Worst bank in UAE.debited my account in 1 hour of 800aed for the monthly account maintenance for 2 years.tried calling their customer service but was put on hold for 30 minutes.

Worst customer service! Speaking to Call Center takes forever and you will ended up hearing they can't do anything. Disputing my issue for long time now but still no resolution was done!

اسووووء فرررع و اسوووء اداره و عشوائيه بلا تنظيم ولا احترام! و موظفين و مدراء لا يتعاملون بشكل احترافي مع العملاء. لم ارى بنك او فرع بكل هذا السوء

Mohammad Delawer & Akram Shaweesh, The worst work place environment I’ve ever had with them in OPERATIONS.

Dear Marketing Team/senior Managers,

I have made a transaction on 2 September 2022 to sohar international Bank oman. The same day amount has been detected from my account, so far the AED is not reached to the beneficiary account. Went to Battuta Mall branch they said they have been sent an email to the concerned person. After two days again I went to Battuta Branch, They said no need to come here, You can contact to the Call center.
Connecting to the customer service it is horrible. I spoke with the customer care executive (Person-1) Told that Your transaction is perfect beneficiary will receive the money with in two working days. (Executive-2) Told that He will forward my query to the remittance team etc.

After that a complaint Adviser called and said your issue will settled with in 5 working days. Then I asked more question she said again you have to call customer care for the follow-up and fast service.
Dear Team, Please don't treat your customers in this way, last 10 years I am holding DIB account but recently I started to sent money through the DIB.

In UAE government supporting to the digital transaction. But I will not suggest from the transaction from the DUBAI islamic Bank.

Dear Team, Kindly give Me back Money. And tell me where is the money blocked? Give a Proper email that says in this date we can settled your issue.

Kindly solve my issue ASAP. Complaint ID 001619490.

Poor customer service waiting time is just too much the staff are sitting free not taking customers and after hours of waiting when they do they speak rudely

Alserkal building, floor 1 office number 102 (dubai Islamic bank)

Very poor customer service experience specially from the reception guy, he was very rude
That was the first image they gave to a client that went to create a bank account wt them

Worst customer service I ever came across. After more than 1 month, they still cannot tell us were an international transfer of more than 60,000 AED is.
And they don't seem to care at all

Ladies branch, very very slow - procedures taking for ever
I had to come 2 times (2 days on a row) - only 1 counter working, they allow people to skip the Queue, a simple transaction of getting bank statement or letter will take more that 1: 30 hours noting that it’s not crowded nor full.what a waste of time

اسوء بنك على مر العصور تم إغلاق حسابى من قبل البنك لانتهاء هويتى و لا استطيع الحصول على مالى

My review is about the new phone banking service, it is not user friendly, time consuming, always it takes several calls to get the information you need.
The review available post the call is guided to avoid rating the service, but to rate the call center staff!
I suggest to cancel this bad service

This bank is a shame to be in a country like UAE. Unbelievably bad combination of customer service, online services and ATM services.

Waiting time average 1-2 hours. No toilet facility for customers apparently as informed by security.

Hi
I'm a customer for 10years but it's a very worst bank, I have a personal loan and never delayed but I had an emergency went through a spine surgery and at home for 2 months so went to bank to requesting to hold my installment for 2 months as I am unpaid since the surgery and staying home. Went to the collection department with a great difficulty with my medical reports but a person who was in charge spoke very rudely and blamed me saying my reports are fake. I my self know my difficult and very hurt I request not to open any account in this bank. They will never help u. They way that person spoke to me was very harsh. I'm waiting until I get well so will write this to khaleej news too. That person should fall into the same situation during this Ramadan that is the thing I ask from Allah. I made a complaint but DIB never contacted me either.other banks help their customers during these type of situation. Emirates NBD and ADCB they are very good.

Visited for the 1st time 3 weeks ago, the staff were friendly & helpful. The banking process was fast and smooth.

اسوأ تعامل واسوأ خدمة عملاء اكتر من 47 دقيقه انتظار سعادة مدير خدمة العملاء يرد لا انصح ابدا بالتعامل مع هذا البنك سوف اغلق حسابي سيئ سيئ سيئ

The guy name abdulaq from customer service wasting my time since 11a.m he did not assist me by opening my account even its my turn.he prior some customer which is arabic. 3 times he told me to get tokens thats why more time i wasting.but at the end i want to big tnx to sir adel who is assisting me and finish my processing immediately.remember the name abdulaq the guy with eye glasses he is not fair for everyone he should not be working there

Worst bank …. They will deduct maintenance service fee from your account every month even you transfer your salary every month.

Waiting for more than two hours for my token number to come and still waiting … staff who are in the counters are busy with their phones and their own work …

Technologically, they are far behind. Customer service also needs to improve. Implementation takes months because of IT issues.

Visited this place 11/10/2021 waited for 3 hours. Even 1 star is better. This bank service, deserve zero star. Bad & slow customer care. Egyptian Security in main entrance has very bad approach to customers. 15 years in Dubai I haven't seen such a worst place. Labour camp Customer Care is better than this bank.

صراحه انا شايف احسن تاخدو السكيريتي الموجود على مكاينه التزاكر لأن رد علي بكل وقاحة وهو بعتبارو واجهه للبنك هو البستقبل العملاء م اصلح اكون في بنك دبي الإسلامي انا عميل من ٩ سنه معاكم خدمه زباله من قبل موظف الأمن تاني م أدخل الفرع ح أروح علي فرع من الافرع وشكرا

@Ahmed Salah DIB Dubai Main branch
Words will fall short if I am to praise you for everything you have done for my loan application that was stuck for 3 weeks. However, this won’t stop me from telling you how valuable you have become for me as a DIB Bank sales/support representative.
Even though appreciation words are not enough for praising you for your great work. Your ability to take the utmost sincerity and care with my case has left me stunned as we try to derive inspiration from you. Believe me; you are the perfect employee which every employer desires to have in their team. I would still like to convey my best wishes and assure you of my support every time you need it. I wish you all the success in life!

لا يوجد موظفين في الاستقبال الاعتماد على فرد الأمن الذي لايفقه ولايفهم أي شي عن البنك عندما تسأل عن المكان المقصود لا يجيبك

Very slow service. I came to close my loan yesterday by 12pm i took a token the time reached 2pm and they closed and said you can go to another branch or come tomorrow morning by 8: 00 am.

First they charge 5aed for sms banking, although I never opted for it and when called to cancel it they ask me to visit the main branch. Then they charge 25aed for not maintaining the balance. Great chronology of looting its customers.

Very poor customer service. They ask to wait long before your token no comes and then they say its closing time, come another day. Not a customer centric bank. Not recommended.

Definitely the worst bank ever! Irresponsible customer service and obviously lazy staff. You need to keep calling them and they will always find a way to keep you away, you will often hear that you have called the wrong department and how you need to recall. But why simply they don’t transfer the call? I even can’t believe that they are charging the call! Called them and sent them an e-mail 3 times and well, as you guys already know - NO ANSWER! The worst!

Terrible service, we try to open business account, one Arabic refuse to work, send us to other branch, other branch told us back to this branch again. Worst bank uae

Awful service, enormously long waiting schedule, Useless front desk and extremely unprofessional approach to customers. These amount to bring down the Brand Value immensely.

The worst worst customer service i have experienced in my life is this branch.today morning i went there for my car loan early settlement and they were asking i need to bring the copy of liability letter which i already handed over to insurance company.these guys can get the liability details from their system.but they asked to me come next day even waiting there for more than 2 hours.later i went to DIB nad al
Hamar branch and finished my work without any docs.such nice customer service staff we can see in DIB nad al hamar (rabat street). I will
Never recommend any people to got to DIB branch near dnata

Probably the worse bank that I have ever come accross. Just save your energy and stay away from them.

The only bank without costemer service without call center in body answered me for 4 years I well be never your customer

Inexistant customer service over the phone, and very poor in their branches. Utterly disappointing for one of the largest banks, if not the largest in the region. Whilst calling their toll free customer service number, they distract you with their virtual assistant and excessive security and recognition functions so that it's basically impossible to reach the customer service representative.

Applying for loans is extremely slow and maintaining a loan with them is tiring. They sell their products by using the words "comfort" and "freedom" but it's all just marketing. Once you're hooked that's it. They refuse to postpone a loan or do anything to grant you a grain of comfort, unless you obtain an offer from another bank and threaten to leave theirs.

The way I look at it as long as they make their money off of investors, partners, and corporations, that's all that matters to them, individuals are irrelevant.

ADIB was bad but DIB is absolutely terrible.

Stay away.

Very bad customer service.tried calling and more than 30mntes kept on hold and no one fix the issue

If you are considering banks. I would advise you to not choose DIB.because you can not get hold of their customer service when you need them. You can spend hours navigating their ineffective customer care line.

As I type this message I have been trying to get hold of someone actively on their chat box for 2 whole days and no answer.

In my friends circle everyone has confirmed this and advised to move to another bank. To have such ineffective customer care for a large bank as DIB surprises me. I write this with the hope the bank takes this constructively and for anyone who is considering to bank with DIB to consider this experience.

One of the worst banks in customer service in UAE. Not advisable at all. If you want to waste your time, energy and money then go deal with this bank. It is a shame it’s holding the name of “Dubai”. It should be renamed to reflect its horrible services!

They are all messed up from call center to bank customer service agent.request them since 1 month ago to assist me on unblocking bank account. 1 month ago nobody gave clear instruction, they just said wait for salary to be received in account which I waited for this month salary.called again call center, was given request number by sms and waited 48 hours still nothing happened. So I ended up coming in Deira main branch, was instructed to submit salary certificate which I complied, was sent electronically and came back just to be informed again it will reflect in their system 24-48 hours.everything is very clear if only u instructed ur customer one time.this time we are facing this epidemic and was expecting all will be sort out through call but nothing.coming in ur branch, thinking all will be sorted out but just the same, sending people back and forth.very disappointed from call center who doesn’t give clear instruction to that Asian CSA.

Customer service is so poor. And 2 counter works out of 8. Staff should be polite and helpful rather than making huge queues.we came 11 am and could not finish till 1.20 pm and closing time is 2 pm. Ticket counter staff was so rude.

Staffs are so rude. Especially short arabic guy who stands next to main door. Poor customer service and care.
Better go to Dubai Mall branch or another.

Today i went to the branch at deira, exactly at 12 pm.and they are opun until 2pm.but they said me to go another branch without evan asking what do i want.rude staff and stupidness at its best

Never recommend this kind of things.

DIB Worst Banking in UAE. Please never ever open your account or deal with this bank. Other UAE banks are far better

Established in 1975, Dubai Islamic Bank is the largest Islamic bank in the UAE by assets and a public joint stock company listed on the Dubai Financial Market. Spearheading the evolution of the global Islamic finance industry, DIB is also the world’s first full service Islamic bank and the third largest Islamic bank in the world. The Bank currently operates 90 branches across the UAE, is present in seven markets worldwide and is expanding its global footprint to further grow and develop the industry. Serving close to 1.7 million customers, DIB offers its growing consumer base an increasing range of innovative Sharia compliant products and services.

I have been a customer for six years and all these while DIB has always been true to their promises. My funds received much security and thrice they have successfully recovered every lost funds from my account. I feel so secured now more than ever and have no worries about online transactions. Customer care service is superb at any poin time their patience and professional handling of issues had always been joyful and greater satisfaction. Always there serving and caring for your needs. I love DIB.

This bank is cutting money from my account every time without any reason I’m tired of calling them but no reply

I experienced several deductions almost every salary. It’s a waste of time to go there and clarify about it.

A worst bank in uae. There is lake of communication between departments.
Am paying installment for every month but their collection dept.need deposit slips by whatsap to prove. Very very poor service.
And also Credit card payment was converted in installment and paying the same amount every month but collection dept.having no detail for that.
I m very frustrated because of receiving calls, whatsap & emails though, paying installment every month.

Bigger mistake of my life to get loan from them.

Market leader for auto and mortgage financing. The first Islamic bank and currently second largest Islamic bank in the world

لقد تعاملت معهم كما ذكر من قبل الاشخاص السابقين اسوأ بنك. علما بانهم يصدرون بطاقات ائتمانيه من غير علم العميل ويماطلون في الخدمات واتعس اجراءات بنكيه لديهم وللعلم ان نجمه واحده كثير عليهم. ولا انصح بفتح حساب لديهم.

I would not even rate it as 1 star coz i called the office twice different people picked up got me on hold and the call ended.i mean what is this you guys transfer to end the call or your trying to help people out very very very unprofessional.

Too poor customer service.
To answer the call i waited long.

Too bad. Service.

This is not a bank for the customer. It is only the HQs. The branch is a bit further down the road, 100m after green house.

Don't ever try to call this branch, they'll just put you on hold til your call ends. Unprofessional people.

I received several calls about credit card if I want. I said yes for it since I asked the representative named SAMAH is it free for life or there is any yearly or monthly charges she said it’s free for life.i received credit card and with in a week they deducted 330 from my account which was charges for credit card. I called Samah and asked about it.she apologized first saying it was a new product so she made a mistake so now she will refund the money and block the card.but no response after that from her for a week and later on when I complaint to the DIB directly then her team coordinator called back to discuss about issue. After explaining the whole story straight away she said I asked SAMAH but as per her she informed everything to you in advance. I asked her to check call recordings and listen how Truthful SAMAH is but I got a reply sorry we don’t have recorded calls.
Top of that she asked me if i have any proof apart from calls.
So in short SAMAH is saying the truth but the customer means I am a lier. Well done DIB.