Dubai Multi Commodities Centre Authority

Dara at DMCC Member Engagement Centre Visa Services provided fantastic service and a quick solution for a KYC problem.

The staff are great. They really know their job, especially Ms. Juveriya Mohammed Shabeer (Member Retention Agent), her assistance was amazing and productive. She quickly resolved our problem with the portal sanctions and even waived the penalty. Over all, our experience with her was exceptional.

Perfect solution and great customer service by aatey Miss Dara. You are the best. Thank you for helping me. You made my day by having my visa issued in no time.

Very professional and client-oriented approach.
I had dozens of questions, but Mona could answer them all. No doubts were left.

UPD.
I had another chance to work with Mona. And was the same positive experience as a month ago.
* attentive.
* knowledgeable.
* really trying to help the clients and solve their issues.
She gathered all the necessary information, contacted her colleagues from other departments, helped to develop the request text.

Thanks a lot, Mona!

I was assisted by Heba Shahktour - Service Officer at the Client Engagement Center with my complicated case and was given a superb service, proactiveness and prompt assistance to resolve the issue on my request.

Heba was very compassionate about my issue and willing to extend beyond her boundaries I highly recommend her to DMCC management as She is truly an asset.

I really appreciate the efforts of all DMCC staff, they work so hard. Ms Dara and Ms. Aqsa are the most helpful staff I have even seen in any freezones. Really appreciate their efforts. The Reception Staff - Ankita was also really helpful. Kudos to DMCC for working so hard and satisfying their all customers

If I can put less than 1 star I would
The residence visa service everywhere in Dubai doesn’t take more than 3 days except for DMCC, it takes minimum of 3 weeks with priority service which is even very expensive already, can the management do something about that!

Rukshar is very helpful, I have done the business flexidesk process smoothly. Thanks to her

Thanks to Dara.all queries had been well catered. She has patience to assist us in our service request application. Very accommodating and excellent service.

Always spot on and provide great service, was assisted by Ms. Aqsa and Mr. Ayed, both were very helpful and dealt with situation professionally, thank you DMCC

Supportive and responsive team at DMCC Members Engagement Center & Special Thanks to Mrs. Heba Shakhtour

I highly recommend DMCC Coworking office! As a member of Contemporary Content Network for the past year, I have experienced a truly wonderful working environment. The office is spacious, modern, and comfortable, allowing me to concentrate on my tasks effectively. There are well-designed meeting rooms and a professional sound room, ideal for confidential phone calls. Additionally, the complimentary 4 cups of coffee per month are a delightful way to boost my mood in the mornings.
What truly sets DMCC Coworking office apart is the exceptional service provided by Ms. Gizelle Baldomero. She goes above and beyond to assist us with our working tasks and genuinely cares about both our team and the space itself. Her amiability and positive attitude create a welcoming atmosphere that makes me feel fortunate to have found such a comfortable place to work.
I firmly advise DMCC Coworking office to anyone in search of a comfortable Coworking office with a good ratio of quality and price.

Heba Shaktour and Yasmin Effat and Nabila are the best employees ever at DMCC and very helpful people.

Moreover, Shahd and Nisreen from the receiption and Ali the office boy he is so kind boy.
Overall, the DMCC is amazing and very helpful.
Keep up the good work, DMCC.

Thanks to the helpful and kind staff always willing to make a visit to DMCC a good experience.

Thank You Heba for the help and support in my pending applications. All of DMCC Staffs are very helpful always.

I greatly appreciate the quality service provided by Rukhsar Sati.it was indeed an excellent service that made the procedure fast and efficient. Rukhsar Sati helped me not only from business center related matters but accommodated my queries related to license and other requests as well. Great job Rukhsar.

Hi - DMCC is the best, Especially Reg and amendment sections - Ms Mona. She is very kind and very clear in DMCC process

I had the pleasure of working with Aqsa at DMCC for my visa matters, and her efficiency made the entire visa process smooth and stress-free. Highly recommend doing business with DMCC.

Amazing place to work at! It's very comfortable and the team here is excellent in their support.
Gizelle, the receptionist has always been very cordial and helpful in sorting any issues.
Last but not the least I am a big fan of their coffee! Thanks to Maui and Dandy!

In DMCC, for in person advisory and guidelines. Ms. Mona, Mr Arsalan and Mr Sohan are the best of the best. They have proper professional knowledge, keen acumen to resolve any issue related with DMCC compliances smoothly. Their indomitable endeavours and insights have made them peerless in DMCC customer service centre. I always rely on their good support system.

Today I meet with Ms Mona and her service is too good and we feel that she has good knowledge

We happy that to meet this DMCC staff servixe

Thank you

Coming here frequently is always a good thing. You can see the reception smiling to you everytime and very professional approach by Ms. Nabila G. And for the process Ms. Darakshan is very helpful in every aspect of the process of our application and accommodating. Thank you guys for always there to help and very kind assistance. ️️️

Thank you also for Ms. Mona K for very kind assistance and very accurate information. Good job Guys.

DMCC Coworking Centre, Cluster O. This is highly recommended to those companies that are looking for a space to work-in.
It consists of kind, professional, supportive and attentive staffs.
We're very happy with Gizelle, Therese, Dandy and team along with Lucas.
Thank you, guys for always assisting us.

Amazing service by Miss Dara, She is always helping with a smile on her face. No matter how many questions you ask her she will always provide the right answer in very professional way. Never gets annoyed or reply in unprofessional and inappropriate way. She Deserve to be at customer service front desk. Great experience of customer service in DMCC.

It was a great experience getting deep details and info. I was assisted by Mr. Mohamed Elshahat hats off to him for his dedication

Amazing Customer Service from DMCC Business Centre 13th Floor in Silver Tower. He's very polite and helpful. Kudos

Visited the center the other day to resolve a few portal issues and got a ton of help from Mona who went above and beyond to sort out any issues.

Never expected these kind of poor service from a well reputable company like DMCC! Security officials are so ill mannered and arrogant without any reason! They’re supposed be assisting with security issues but they seemed they are not well aware of their duties! I don’t know why he behaved like we’re no one to ask him or query him about anything! No wonder why the reviews here are so poor! Dmcc should be concerned about this! If anyone thinking to do business here or stay here, please check the reviews first! Dmcc was a good company but couldn’t maintain it any longer! Worse than you think!

Over complicated process, very poor customer service design and operations. In English it means if you have any issues, good luck!

This is most third class freezone. Everything is stupid. These people think they are from some other world and their customers are beggars and their slaves. I don't know how this kind of stupid service is surviving in Dubai. Everything in Dubai is the best. I am shocked to see this DMCC kind of freezone service. If someone visits their customer service center. Every customer is frustrated.

Agreed with all bad reviews below.
They changed rule every-time and each rule along with expensive fee and a lot of papers work.

I have been dealing with DMCC for 5 years they have been so good till 2019, after that I can no longer get a reliable answer from any of the Employees, they delay the transactions for more than a month, take the documents and leave them for ages with them and come back say well there are more documents required (basically they can’t help any more with requirements and I have to visit every week) shame! That’s a total time and effort loss. I’m extremely disappointed compared to the services I used to get in the past. I hope management can look into that.

We renewed our licence with DMCC this year despite wanting to change freezone. No discount. However, I regret it since they seem to really put important time for new company set-up but not the existing companies. Charges for admin changes such as address, change of manager is very high and what is even worse is that they don't keep their deadlines- I requested a change of manager name, paid 1500AED, they told me to wait 7 days max.it has been 20 days and still nothing has happened. I called 3 times, raised 2 complaints and actually nothing has happened. Their platfom is not intuitive at all, it is not made for customers but for their staff, i feel i am doing their job in the platform and they just do the approval for 1500AED.not user friendly at all.being part DMCC does not bring me much except delays and high cost.

Not recommended. It’s a pain to setup a company here, don’t waist your money in this free zone.

Horrible disaster experience, worst customer service ever. The guy who was in counter 5 today just gave me the most disrespectful and worst service of my life.
I simply left without completing my my work there.

I definitely will escalate this.

Super organised, the best to have your business established, the management and CEO himself always looking after and support the success of their members which is inspiring.

Probably the worst free zone in Dubai for small businesses. They are extremely expensive, have tons of paper work to do and response for customer support takes weeks or months.you have to first open their portal which is half complete every morning otherwise you will hit by some fine or the other. Would recommend to use mainland license.

The employees doesn't know anything. It takes forever for any process and company portal never works - to fix the error that take weeks which delay all your process!

Very Very poor Telephonic Service and DMCC live support. I just had to change email of an Service Request number of my employee but they told me to call Customer service where there is no Proper guildines and it took me 3-5 hrs.
Pathetic,

Very very bad services. Unable to comply to customer's requests even though it was mentioned through application

Very disappointing Customer Service.
Pathetic Operations style. You cannot see anyone in person in case of emergency.
They charge you a lot. Don’t waste your money. Try Jafza or Dafza or other freezones.

Worst free zone services ever, no one to answer you on call center only machine and no one to answer you on live chat as it's always busy and if you tried to reach the counter they will tell you that you need an appointment and there's no one to tell you how to book one

Waiting long time to connect to agent you need to increase number of staff in customer care center i have been waiting for more than 30 minutes but no one receive the call i have to hang up and extremely confusing portal and its not user friendly

Extremely long time waiting while approaching DMCC Call center. Extremely confusing portal.
The whole process of any request made with the idea to waste time as much as possible.

0/5 I would like to give Zero stars.

The worst experience with DMCC customer care (NO CARE AT ALL).

They always misguide, have no proper information about the document requirements, every time you call & ask them, different people give different answers, create duplicate UIDs for 1 person. Our 3 working days lost at every step for each visa applied in Jan 2021. Because of that 10 crucial working days (2 weeks) lost after grace period for visa amendment for innocent dependent. Ridiculous service.

Long wait for days for a work which can be done at a click of a button. Total waste of your hard earned money & time. Best in increasing your Blood Pressure & close to getting a heart disease.

Try to avoid getting their services.

Slowest service ever.the response rate on the online portal is terrible.they take between 3 days to 7 days to respond and there is no customer service online to assist you with any queries.

Service extremely poor, there some guys sitting the have not any idea about the services.even the call center, just wasting your time and money

Mr. Julio was outstanding in term of knowledge and communication skills. We need DMCC and other Authorities to have people like Mr. Julio.

New customer parking system in Almas Tower is so horrible! 1st hour free will be used just by entering and exiting the parking itself because of the traffic inside structure problem, entrance and exit in the same single short lane.

I had a really bad experience with the client service center of DMCC. There is this lady sitting at the counter no 1. She is so arrogant. I wanted to know how the existing visa can be re-stamped to new passport due to name of change. She said i need to get police clearance and open file in immigration and present the receipt of it yada yada. I even asked her if those documents are really necessary and she was so angry saying don't teach me my job. I was so upset as all of it gonna take a lot of time and i will have to cancel the flight tickets for my family.

Later i checked with someone else in the same department and confirmed none of it was required.

She was so rude when i asked for some of the information twice as i couldn't understand the way she said it.

You should have seen her attitude and ignorance. I came to know from several other people that they all had the same bad experience with this lady. If a client service center person cant be polite, its high time that they should consider doing something else.

A unique place to work and stay in the most upscale Dubai neighborhoods where lakes, grassy alleys, two Dubai Metro stations, restaurants and many other shops along the aisles that add special fun to the place.

These services add to the business sector in Dubai an important cultural and economic dimension in which Dubai compete the world.

I advise businessmen and researchers whobare looking for new opportunities or open new branches for their companies and businesses to visit this place, and I am sure you will love this place.

Whether it's for housing, business or commerce, this is the address.

In my opinion, there are only two things that limits the expansion and further prosperity of this unique place:
First of them is the high fees for the establishment, which add more costs especially for new companies.even for companies that are currently working.
The second thing is the presence of a few parking spaces, especially for visitors in general. The parking on the lower floors of the towers is not intended for visitors. It is reserved for resident companies or residents, most of which are empty and can accommodate more visitors.

I would like to advise the departments and authorities responsible for this wonderful place to consider this observation, which may lead to many solutions.

For example, it is possible to rent these parking which used a little from the owners to open them to visitors cars and this will bring a good income and prosperity for the area companies and visitors and the parking owners.

Thank you very much. I am sorry for the prolongation.



The review In Arabic Language:

مكان فريد للعمل والإقامة في أكثر أحياء دبي رقيا حيث البحيرات والأزقة العشبية ومحطتان لمترو دبي ومطاعم والعديد من المتاجر الأخرى على طول الممرات التي تضيف متعة خاصة إلى المكان.

تضيف هذه الخدمات إلى قطاع الأعمال في دبي بُعدًا حضاريا واقتصاديا مهمًا تنافس فيه دبي العالم.

وأنصح رجال الأعمال والباحثين بإيجاد فرص جديدة أو فتح فروع جديدة لشركاتهم وأعمالهم لزيارة هذا المكان ، وأنا متأكد من أنكم ستحبون هذا المكان.

سواء كان ذلك للسكن أو الأعمال والتجارة ، فهذا هو العنوان.

في رأيي ، يوجد شيئان فقط يحدان من التوسع والمزيد من الازدهار في هذا المكان الفريد:
أولاً ، الرسوم المرتفعة للتأسيس والتي تضيف المزيد من التكاليف خاصة للشركات الجديدة. حتى للشركات التي تعمل حاليا.
الشيء الثاني هو وجود عدد قليل من أماكن وقوف السيارات، وخاصة بالنسبة للزوار بشكل عام​، فنجد أن مواقف السيارات في الطوابق السفلية من الأبراج ليست مخصصة للزوار وهي مخصصة للشركات المقيمة او للسكان ومعظمها فارغ ويمكنها استيعاب عدد أكبر من سيارات الزوار.

أود تقديم المشورة للإدارات والسلطات المسؤولة عن هذا المكان الرائع للنظر في هذه الملاحظة ، والتي قد تؤدي إلى العديد من الحلول.

فمثلا يمكن استئجار هذه المواقف المستخدمة قليلًا من أصحابها لفتحها أمام الزوار وهذا سيحقق دخلًا جيدًا وازدهارًا للمنطقة وشركاتها وزوارها وأصحاب مواقف السيارات.

شكرا جزيلا لكم. وآسف على الإطالة.