Elite Express Cargo LLC (Al Quoz)

I’ve had nothing but an excellent experience with Elite Co.on a number of previous occasions so am very surprised at all these bad reviews.

I placed my Ikea order this morning and it was delivered tonight within the stated timeframe.

Before their arrival, Abdul Qadir and Ibrahim messaged to let me know they would be arriving within 30 mins. I asked them not to ring the bell but to notify me by WhatsApp upon arrival, which they dutifully did.

The packages were delivered swiftly and with great care - indeed, the latter really stood out to me. The packages were expertly manoeuvred round the corridor and placed gently down onto the ground. The gentleman then proceeded to show me the total number of packages according to their systems and counted each one out loud in front of me. They left quietly and graciously.

I really appreciate the diligence and care with which tonight’s delivery was handled. In the UK (in my experience), delivery drivers sometimes knock items and drop them to the ground. Cardboard surrounding the IKEA packages can often be torn, scraped or punctured. It isn’t unusual for the items to be damaged on delivery, necessitating a trip to IKEA to undergo the returns process. Fortunately, here, all my orders have arrived in one piece to date and that’s thanks to the excellent and hard working delivery teams.

Thank you so much, Abdul and Ibrahim!

Delivery status says delayed due to mobile switched off.my mobile is never off and no one tried to call me. If you can't deliver update the correct reason why.

Rescheduled delivery without informing me, though they confirmed during the day that they will deliver

I am very disappointed on their service. I sheduled the delivery on Wednesday but it didn't arrive. They informed me but it was late that there's delay and on the next they will put it on priority but it didn't happen, they should ask the driver to call the costumer, I tried to message the through whatsapp but no response at all. Poor service.

Really inaccurate tracking service, Estimated delivery time has a huge gap of 5 hours and still they did not meet their time line.

Delivered before scheduled time, assembled everything in a very professional way and quickly.

Will definitely advise and share with friends

The delivery riders (African +eastern) were very polite and professional and the tracking system too was accurate.

Please hire people that speak English well, it’s difficult to deal with couriers with bad English

Delivery is scheduled 10am-3pm, i waited the whole day.i got 1 miss call at 4: 47pm but it shows on my mobile at 6pm not sure why call notification has been delayed.when i called back they said they work until 6pm. I didnt go to my work to wait for the delivery but didnt came its so frustrating.

Non-compliance with deadlines, Delivery staff do not speak other than their mother tongue, and they do not have a good way of communicating with customers. Unfortunately a bad experience and will not be repeated.

Very unorganized and sorry to say but zero commitment towards customers. From last two days they are roaming with my delivery and at 9pm, shows message that sorry but delayed. Next day again we start the same scenario.

Ordered goods from iherb and they hired this company for deliver. Disrespectful and rude delivery guy hanging up on customer calls and customer care covering for them when reported

Worst Exerience and no Professionalism. They are the worst courier partners, no real-time tracking, worst experience with them, still waiting for reply from them regarding much delayed delivery. Must be cancelled of their licence due to this worst service and even there is no Active customer service

Worst! The driver is not even picking up atleast to inform. I am expecting the parcel supposed to be at 10pm. I stayed up late waiting but not a single information. Driver doesnt even care. I hope IKEA will change their courier preference. Not at all worth it to pay for delivery charge.

Waited all day for the scheduled delivery/installation. Kept getting notifications that it was on the way and I was next. 10.30 PM i refreshed the tracking link and got the message”tracking delay due to rescheduled”. Message makes no sense. None of the contract numbers are answering, the driver’s number is incorrect. Poor service by any standard.

Not reliable enough to deal with tracking system says just lie’s hopefully they improve, no customer service is ready to answer your calls. It’s like no one monitoring the concept itself, very late in logistics, so late replies they should be aware that people has life plans everyday

الصراحه الخدمه غير مُرضيه ويرجى. التحسين فيها
عدم الرد علي الاتصال
وتجاهل الايميلات

I ordered something from IKEA. They made me wait for the delivery for 7 hours and then didn’t show up, saying there was too much traffic.at 10pm at night. The alternative offered was delivery after midnight…

They don't follow the rules, same day delivery is poorly handled and according to the delivery person, he doesn't follow the order sequence number and by that I mean that I made my order at 12 PM today and was expecting it by max 10 PM, I received it at 12 AM, that's 2 hours late after a 3-10 time frame.
I'm disappointed and wouldn't consider requesting sane day delivery again soon.

Terrible experience! This company is handling IKEA’s delivery. After ordering furniture from IKEA it’s supposed to be delivered to me by Elite Cargo on the scheduled day BUT I have waited continuously for 3 days and nothing received! Message for delivery, sent in what’s up, just useless and delivery time kept changing!
Finally delivery team arrived to my home BUT without one item, which they claimed damaged and needs to be replaced with IKEA.
Another 3 days left but no one delivered remaining item. After contacting IKEA - someone from Elite called me very surprised and said that he will check with his team and then will go to replace the damaged item and it’s might takes another 3-4 days! Now overall my delivery time become already 10 days and still not received my order completely!

Reall sad almost the same negative comment and nothing is improving. They called once and since i was unable to pick… boom delivery is postponed and can’t be changed. This is not customer service… logistics scheduling shouldn’t be this bad

Hi had some problems with the delivery to the hotel but mr. Harris AlShamsi put all his effort to make possible one day later. Very good service.

Very professional and punctual. They handle mamas & papas deliveries and delivered a day earlier upon my request despite of their full schedule. They even offered extra help with assembly and been very patience with our endless requests. Highly recommended.

Not on time. Very late delivery. Supposedly the items should be delivered on the same day of purchased but until next day, they still didn’t deliver them. Bad service.

لم تصلني طلبيتي. مع ان المندوب كان موجود في نفس منطقتي الفترة الصباحية ولكنه لم ينزل البضاعه مع انها فقط تنزيل وليس تركيب. إلا انه تعدى منطقتي

Great Service and Great communication with their supervisor Febin and Venkatesh.
Exchange item was picked up and
Delivered on time.

Excellent service. Easy processing. Friendly customer service. I'm a health professional and was dealing with this organization for the past many years for my health and educational related services in UAE and outside UAE. I don't have any bad experience or never I am forced to arrange an alternative service. Front office desk as well as admin people are quiet impressive and supportive. My friend Mr. Steve supported me well for my transactions. Update information and service as per desire provided by the front office staff Mr. Harris. I'm very much thankful to Mr. Harris. I say that any business concern will exist only through the best customer care and maintaining the client relationship. I wish Elite Co. -Al Quoz every success for their future endeavors. Assuring our best cooperation too.

I received the items from ikea in really great shape. They do the installation too and i am impressed. I totally recommend their services.

Worst service I've received in a long time. I initially got a WhatsApp message saying my shipment would be delivered at 4: 16 pm. I was impressed I was even able to track it. Little did I know that at the time they were supposed to deliver they gave me an ETA of 3 hours later when the building im movie into will not allow them. On top of it I called their number, they promised to call me back and I am still waiting. Terrible service and not a good reflection on IKEA for using this company as their delivery.

I had a mattress purchased from IKEA and there was delivery issue, but Thanks to Harris, it was resolved and delivered on time. Kudos for a service well done.

First of all its not a free delivery! Second thing? ! Ull advice youre customer the day of his delivery that his things will not come on the same day that his waiting! 3rd is you re sched a delivery by youre Own and then again you ddint show up? ! So what kind of delivery people are you? ! Seriously! I am lost for wOrds? ! You are in the business that time is very important! And youll Doing it in youre convinience! You people should be reported? ! Very unprofessional! Lost for words.

Excellent Customer Service!
Mr. Harris is commendable for always delivering excellent customer service.
Always ready to help and have answers to all my queries.

Good Job! Keep it up!

Recently I purchased from IKEA but I was delivered the wrong commodity. With just few days left for the weekend and with my plans to travel…… I had too many things on my plate … and following up on getting the right purchase was hectic … that’s when I got in touch with Mr Ayappa from Elite.
Tbh … I didn’t even have to keep calling to get things done … He kept me updated …. And within the time I requested i got my wardrobe!

I didn’t have to travel thinking I have to come back and start all over again …
Thank u Mr Ayappa and
Thank u Elite.

Delivery is two days late and counting. Needed the items for a small gathering. No communication besides the automated bot on what's app.

They had all my details given to the store but never turned up because I couldn’t answer my phone - being in meetings all day. Waiting 1 hour for a call back as the delivery guy promised to do so after speaking to his manager.

Very poor service, never stick to the schedule.and they made my 1 order into 2 deliveries.and they not answering the call, very poor fixing service for IKEA items. I wish you close your company and let others serve people!

I just wanted to give 5 to Mr. Hadi. He is good
professional and polite. He delivered my stuff safely. The company must be lucky to have a good staff like Hadi.

The shipment is undelivered even after Eight days. The customer service is irresponsible, they tell the customer that they will call back, but no calling back. No contact number of the delivery associate is shared.
I have not seen a service as worse as this one.

Waited all day for delivery, received no contact at all. Eventually the tracker is updated with 'delivery delay due to no contact'. Well, if you don't call me or attempt to deliver, of course there'll be no contact. Shockingly bad company.

We were supposed to receive a delivery today and got a text this morning that shipment was out for delivery and now it’s afternoon and we received a message that couldn’t deliver due to wrong address. Why didn’t anyone call us? !

Sorry to tell that your service is the worst ever.
It’s been almost a week and I’m still waiting for my delivery. Your driver called me and promised me twice for the delivery but he’s such a liar. Still I’m waiting for my parcel to be delivered.

Pathetic driver and delivery guy.he called just once and updated no response…
why client are giving address? He should come to delivery address than update if someone is not opening door or anything wrong in address.
If client missed the call they are updating no response and not delivered to said address.whats does it mean… atleast he can drop a msg or something because there are numerous unknowns calls now a days… he guys not deserve a single star

Driver missed scheduled spot 1400-1800. Got a call 1930 where they claiming they was here at location but security wouldn't let them in which was a complete lie, after verifying with security team.

They scheduled delivery the day after before 10.00 in the morning. They called me 10.00 in the morning saying they can deliver the Ikea wardrobe the day after.

This company does not respect the people time and their drivers are lying about the actual events. Do not trust them. I opened a official complaint with Ikea and how they can be involved with this company "Elite" acting like this. Worthless company.

This company arbitrarily and unilaterally reschedules shipments without so much as a call or an apology. Very unreliable and unprofessional

IKEA delivery provider, 3 days delay, wrong tracking, no response, no call… poor service nothing about Elite

My package is scheduled to be delivered between 10 am to 3pm - an option i selected online, its already 8 pm and i still did not hear from your delivery person.

@ikea replace this courier, they are really bad with timing. The customer service will promise you delivery timing and yet when you check the tracking on the link sent thru sms its way longer hours than it should be.
I ordered my item 9 of oct till now i did not received, worse is that no one from them will at least call or inform you why it is delayed. You have to follow up with them several times!

Very bad we have been waiting since friday for our furniture from Ikea waiting at office getting access permit to enter building and no one is coming or responding we need our furniture today urgently refrecen number - 55450265012 please get our furniture today only

The last service is bad. The order was submitted and placed without installation on the pretext that there are no installation tools, knowing that there are delivery and installation fees.

I’m supposed to receive my shipment at 3 pm, they came to the building at 7 pm and informed that there’s something missing and they have to deliver after 2 days.
The courier guy was talking with a bad attitude.
I know that I’m the customer and the customer is always right.
I’m the one who should talk with attitude.
And now I’m calling and no one is answering my call.
I don’t know how IKEA are dealing with such a bad company.
I’m not satisfied at all and hope if they could shut down the company so you can learn a lesson of how to manage a good business.

The worst delivery company in the UAE. My order delayed for more than two months. Bad customer service, no follow and no communication at all. What made things even worst is that they send me SMS that the reason of the delay is because of me! IKEA should terminate the contract with them they have very bad service.l

If there is less than zero i will give them, it is very bad service.please i am not recommended this service for anyone, i do not know why DHL dealing with them

Update: reached out to Mr Rajat, and he has been very swift in responding. He's helped with rescheduling the delivery which has been helpful. Will amend the rating once I receive the packages.

Wish I could give 0 rating. They're the most inefficient delivery service ever. The customer care can't schedule delivery. They will call you once and if by any chance you miss it, you're never getting your package and it will end up in a cat and mouse game. Calling the customer care only adds to your misery.

This company has serious issue. My IKEA order was supposed to arrive yesterday between 9: 30 and 18: 30! What scheduling is this!
Waited all day for a call back to narrow down delivery time and for the delivery itself. Nothing happened until I got a call from the driver at 21: 30 that he is back in the warehouse and not coming - I had guessed that by then.
Called today to follow up but I’m either dropped from the waiting line or told we need to see when we can reschedule the delivery. Comments here make me worry if this will ever happen.poor customer service, poor logistics management, poor communication, poor in everything to run a business
-Edit: 15 June: -
So, Elite arrived first thing in the morning and fixed the furniture. This was thanks to rajat@elite-co.com. Please don't waste your time with the front desk lady or in the waiting line on the phone. Reach out to him directly in case you have issues. I give now 3 stars as the reaction time was really good (after I met Rajat yesterday evening at the Al Quoz office). That's the max after all the time I waisted waiting and escalating this order.
My advice to Elite:
- do a proper route scheduling with customer slots of not more than 2-3 hours
- fix the tracking app as it always shows delivery between now and the next 30 minutes
- introduce policies that drivers call/ send messages to customers to confirm delivery times in the morning/ inform on delays during the day
- have a proper customer service helpline, if something goes wrong

‫خدمة سيئة جداً، أحاول التواصل مع خدمة العملاء لكن لا مجيب على الهاتف،، تأخير لطلبي من ايكيا حيث انني اكملت شهر على انتظاره وللان لم يصلني. ‬
صفر نجوم.

I received an sms and no one called me the whole say and suddenly the link is expired. I don’t know why ikea is still dealing with you, worst company ever

I have been waiting for my shipment to arrive from ACE (loca store) for several days now. Phone calls go unanswered, emails go ignored. Customer service is NON-EXISTENT!

My order from ACE hardware has been picked up by Elite almost 2 weeks ago. There’s no update via tracking number. No one answers the damn phone or emails. I have no idea where my shipment is.
I run an online business myself and I surely would never partner with this company. Horrible service!

IKEA should really stop using these guys as to deliver the materials. While shopping on IKEA I had requested for a particular date and time of delivery and these guys never bothered to deliver nor inform. I called them a million times and noone would even answer the phone. They still haven't delivered my stuff and it's a huge headache chasing them. I am surprised why is ikea spoiling their reputation working with such a messed up company. Even before this when I ordered from ikea these clowns messed up my delivery and I had to chase them for my materials. PLEASE PLEASE PLEASE AVOID USING THEIR SERVICES.

Mr. Rajat, have sent a detailed strong worded email to you. Would be nice you you guys can deliver my stuff.

Very bad service. None of the deliveries arrived on time. Their call center is not attended most times and the staff has an attitude. Large retailers work with them and I don’t understand why. It’s quicker and cheaper just to pick up things rather than using delivery options as you can’t rely on it at all. I would give 0 stars if I could.

One of the worst customer service. They don't even care to answer their call and puts you on hold for minutes.

Worst service ever - nothing elite or express about this service- it is a shame ikea works with such a company

Dont you people feel shame to mention as a cargo company? Never give proper information and never your tracking link work, You are replying to my feedback here, nobody to pick phone call at your office at least? Am cancelling my order! Thank you so much!

Worst customer service and super lazy delivery service, shouldn't be in business. I will make sure with AMAZONE don't use such courier company

Received tracking number and a link for sharing location from this team. Link expired within minutes. There was a number provided to call but you will hear only one stupid bot.

One of the Mainstream Logistic solutions in Middle East with the Headoffice in Dubai. Company is having Logistic solutions in Cargo, Courier, Land Transport and cross border trucking. Company is leaded by Mr. Pravir Malhotra and his son Mr Roney Malhotra and they are the best and great personalities.

Trying to find out why my order has been delayed for 6 days and no one answers the phone. As I am typing this, I am on unanswered call number 25.

No information provided on delayed delivery. And no answer when trying to reach over phone. Very unprofessional service.

One of the worst courier services ever. This company is not giving value to their customer's demand even the very simplest demand, like delivering packages on the given date. They make up their own decision on when and where to deliver your package.