Emirates NBD

They quickly understood my requirements and did the needful special thanks to Ms Andy and Ms Neha

Thank you thank you So much
GOD BLESS YOU GUYS

Mr Jomon Mathew is an excellent service professional, very positive and customer oriented. He makes sure that the job is done, my issue was very complicated he managed it very well and completed the formalities with patience and a smiles on his face. Visit his office and u will see atleast 20 awards which are proof of his dedication and cadre.

Lots of time I visited branches to open account finally I met counter 12 staff Mr. Oommen Jomon, assisted us same time. Appreciated the service and feel proud

Rami and Neha educated me extremely well for my credit card and payment and online banking.

This 5 stars are specially for Ms. Neha Bharat for extending exceptional suppport and help in resetting my data. You deserve it. Thank you so much

But as usual, disappointed with reception staffs!

I am writing to express my concern regarding the recent incident of phishing on my credit card account. I have unfortunately lost AED 1400+ as a result of this fraudulent activity. While I understand the need for an investigation, I am disappointed to hear that it may take 60 or more than 60 days for the refund to be processed.

I urge the bank to take immediate action in order to expedite the refund process. This timeline is not acceptable, as it places an unnecessary financial burden on me additionally with funds from my debit card being put on hold for a month. I understand the importance of a thorough investigation, but I also believe that the bank should prioritize the needs of its customers.

Please note that this comment is not intended to defame the bank in any way. Rather, it is a call to action for the bank to take steps to address this issue and improve its processes to prevent such incidents from occurring in the future.

I would greatly appreciate an early response and action from the bank in this matter. Thank you for your attention to this important issue.

I got fast and accurate assistance regarding the mobile app by neha, thank you qusais branch for the excellent service

Neha an Rami assisted me super professionally with the nbdx application issue, premium customer support was offered and given

I visited Emirates NBD Al Qusais branch and had a very great and exceptional experience with their services. Mr. Mohammad Jafar, Personal banking Advisor was of great help and gave me a proper idea on the products that I had queried for.

Appreciated the support from Jomon Mathew and Mohamed Faisal head teller for the amazing services. Thank you EmiratesNBD.

Really thanks to Neha for the kind support and guidance. The experience was really pleasant and the whole process went perfect! Thanks Neha.

شكرا لبنك الامارات دبي الوطني فرع القصيص لحسن الاستقبال و تخليص المعاملات وشكر خاص ل محمد جعفر
شكرًا

Neha Bharat
I just wanna say the Customer Support this.she is the only one who help me here. Finally she solve my card block issues.

It's been 5 days since last I made the deposit and the cash has not been credited to my account yet. 5/1022-8/1022

Miss. Neha, from Custemer service she’s one of the best staff in Al Qusais Brunch. Keep always your good work

Zero support for small business, they refused to open account if you have less than 100k
They have openings for 100k 200k and 500k
No place for start ups and growing business

It's clean& conformable branch but the service is not good I'm here since 8.30 and the branch is empty but I wait already like 45 min.
Not to mention that 90% of employees not here

The receptionists don't even deserve a one star to be honest, rudest receptionist I have ever spoken to in my life, they are absolutely
Racist.they don't like other countries people, they won't even talk to you when u get there.

One out of service and other 3 is not functioning for deposits out of the 4 ATMs available for deposits.

Customer service should improve. I raise 2 times miscellaneous request. They not updated anything simply taken documents. Not doing any update to account.

The worst ever kind of customer service.
Frontline staff are inefficient, rude and inconsiderate to customers.
Attitude of the staff are highly arrogant and if possible, you should seriously consider banking with other banks where they value you sincerely rather than wasting your time over here.

Not a good experiance, give the short of customer service offered by ENBD (specific branch ghusais) Then again its the head of the brach who needs to identify such irregularities and consider needful measures to enhance and inprove service quality. ENBD is known better for its quality services at its other branches in UAE.

The worst Emirates NBD branch ever. Poor and impatient customer service. The virtual AI assistant is much better. There is huge waiting and the employees are there to just sit and not solve problem’s. Any other Emirates nbd branch is much better use of your time and can help.

The customer service of this branch is extremely poor. The customer service is not interested to answer questions and just pushes to the teller The teller is rude and impatient and does not answer queries related to customer service. The branch is extremely unorganised and has a long waiting as most of cabins are empty. If you plan to visit this branch please have 2-3 hours in hand without a solution.

Very convenient and friendly staff. The only thing is, any 2 of those 3 depositing machines will not be working most of the time.
And Currencies of 50,200 and 1000 will get rejected while you try to deposit.

This is worst Branch ever, Branch Manager doesn't deserve for his seat, He doesn't even look at your face Maybe He feels He's owner of the Bank, Staff 0 customer service, They are just roaming around and customers are waiting, I have never seen such operations

Inspite of less customers it takes more than 1 hours to be attend al thought branch manager tells you to wait and forgets

Customer service of this branch was very poor and they dont know how to talk with customer in a professional way.

Very bad experience!

Not a good experiance, give the short if service offered by ENBD (specific branch) enbd is know better at its other branches in UAE.

They have 3 machines to deposite and widrawal and 1 only for ATM, but u will always find rush take Ur time and come

Worst branch the staff really seems to have zero knowledge and the customer treatment is so not professional.