Energetic Panacea Veterinary Clinic

We had the best experience at Energetic Panacea with dr. Zenia today.
From the pre-op check to the castration of our dog everything was smooth and we were able to pick him up few hours later.
Dr. Zenia is amazing, a great proffesional with love and care for her little patients.
I definitely recommend them.
Efharistoume

Where animals do get treated like family members. Excellent care from the tip of the tail to the top of the nose, conventionally, holistically & lovingly

Best vet in DUBAI! I had an amazing experience with them. Thank you to Mr. Benedict who was so kind and extra helpful throughout all the process going the extra mile to deliver amazing customer service. A big Thank you to Dr. Emmanouil who was absolutely amazing! He is such a loving and caring vet. He educated me and taught me so many things during the consultation which is a big bonus. My dog loves him and we are so happy with him. I totally recommend them hands down!

What a team… absolutely incredible service and support during times of worry and emergency. Thank you Dr Manos, Dr Zeina and the rest of the support team.

All the staff was super friendly and helpful. They were all time reachable by whatsapp and gave super quick repliesVery high recommended place. Thanks from my cat Yoda and me … we are finally reunited in Germany

We had a very bad experice with this veterinary clinic with the management not able to solve our bill issues and our pet had to suffer and also they dont care about their customers.sad state of affiars.we email calling they more concerned about payment.not recommending.

Best care my pet dog has ever received when he was in a dire condition. I could not ask for a better team of passionate and caring professionals.

The doctor and the team (especially the nurses Lowie and Paul) achieved a miraculous job on my dog when I took my dog in as an emergency from another clinic where he never got the right treatment or care that he needed.

My dog now sees the clinic as his second home and is very eager to go through the main doors to say hi to the entire team (including the groomer) and is very reluctant to leave the clinic!

DISAPOINTMENT - NOT PROFESSIONAL - ADDED COST AT LAST MINUTE - TOO EXPENSIVE

Few weeks ago I took my cat there for vaccination.
It came out the Doctor said I could not do the vaccin as my cat had some infection.

Then without asking for my approval: They took the initiative to make ear check for AED 210 and Check minor for 90 AED on top of the cost of the consultation of 205 AED. I didn't know untill the check out.
Then they suggested around AED 1.000 of medicen as treatment.

I came out from there with a bill of around 1.500 AED. They should first ask for my approval and check if I approve it or no!

However, the doctor asked me to take another appointment for a check-up and that it will be COMPLETELY FREE OF CHARGE.

So today I went for the check-up, the Doctor did it and then we went to the reception to take appointment for the vaccin BUT I WAS CHOCKED WHEN THEY ASKED ME AGAIN AN AMOUNT OF AED 400 for the check-up.

Then I complained about what the Doctor told me before (free of charge) so the doctor said OK and they made a silly discount.

This company just surcharge you in a very bad way and having an unprofessional team Who in order to get their own business they just steal money from you in this low-grade way.

When I shared my disapointment in a very polite way, they just smile at my face so it encourage me to do this review.

Advice: never let a loyal customer leave you for such behaviour, you have to think bigger because now you lost a customer + I will make sure people are aware about this bad experience!

PS: This review will be copy paste in all social media and what's app group.

#Dubaimunicipality
#thisisnotfair
#dobusinessbutdontrob

Visited them for the first time last afternoon for my pup's annual vaccination. I must say that I really enjoyed the experience here - from the friendly & knowledgable team to the reasonable pricing.

I would like to thank Dr Sofia & all the team at EP for the way they took care of my two cats over the last two weeks. The whole team is incredibly compassionate, professional and transparent and made what could have been a very stressful time much less so. Thank you all once again and I would recommend this vet to anyone in Dubai.

EXCELLENT CLINIC FOR OUR PETS! Tiffany and I are very happy with the services. Everyone is amazing especially Dr Zenia! They are very professional and most important, they care about our pets. I highly recommend this clinic.

I have too much experience about whats my cats need because I'm kind of breeder (over 20 kitten in less than a year).
Energetic Panacea Veterinary Clinic is your answer.
You can just find reliability beside of professionalism in there.
Thank you Dr Sofia, from now my king Leo can have his queen without any concern about more kitten.

I brought my baby kitten Pedro into Energetic Panacea clinic about two weeks ago.
I had visited 2 other clinics before that and they couldn't figure out what was wrong with him. He was only 4 weeks old, he wouldn't eat or drink and was barely moving. I won't go into the whole story of what happened before I brought him here because there is a lot of details, but the point is he was given treatments which were not helping him get better, I don't think they made him worse but he was definitely not getting better and losing a lot of weight, even though I was trying to force feed him.

Somehow the universe allowed and connected me to find this clinic where we met Doctor Zenia. She correctly identified his ailment (which turned out to be a severe bacterial ear infection), she gave me antibiotics to administer to him daily alongside a medicinal ear flush.

She was thorough in her examination, gentle and loving yet determined to find out what's happening with Pedrito. She was honest and truthful and told me to keep doing what I am doing alongside the medicine and hopefully he will find the strength to recover.

The first few days were tough, he really didn't like the force feeding but I was persistent and kept giving him the kitten milk, antibiotic and ear flushes. Until the fourth day, when I tried to give him some kitten food to smell and he took a bite!

Now, almost 9 days after our first visit to this clinic, he is full of Life, running and playing and eating and surviving beautifully.

Pedro and I and our whole family are grateful to have Doctor Zenia and this lovely clinic <3

Lots of love,
Sarah and little Pedrito

My dogs love going to the clinic, Great Vets and Staff! I am big fan of Accupuncture and homeopathic treatments for my dogs too! It helped my dogs immune system and strengthened their joints. Thank you to all the team! Alex, George and Louis love you all ️

This is in regards to their dealing with my cat. I
ve noticed people are very liberal with 5 stars, just because things went as per routine. The difference between a 5 star customer services and low quality management is tested during non routine circumstances. They have failed that test in my opinion as there focus is only on myopic profit maximization.

We all work for money, but for long term profit maximization one should be ready to bear the cost of returning to society and customer service.

The service is awful, very bar reception and i took a rescue accident cat which was bleeding without caring about the cat they asked me straight for bill to pay ; they didnt even do anything and told me 800 only one x ray!
Very very poor service and not advising them at all!

Thank you Dr. Sofia for your help with Dashy! Really FAR beyond what I am used to in Dubai with regards to knowledge and experience and it is clear the only intention is doing what is the best for the animals. Thanks very much to you and the team!

I can honestly say this vet helped me in time of need and emergency. Without overcharging like others have said below.
I called a nearby vet first, who wanted to charge more than double, for what was required, than this vet.
I want to thank the whole team for helping yesterday in what was a terrible experience.

HORRIBLE HORRIBLE HORRIBLE! Everyone in the community told me NOT to go here and I finally learned my lesson. I am not one to write reviews, but this is absolutely necessary so that other people are not subjected to this place and their practices. They will do everything in their power to upcharge you. You have to defend yourself at all times.

I recently lost my 18.5 yr old dog. This is a very painful chapter of every relationship with a dog. I could not be more grateful that my dog was in the care of Dr Zenia and her team Lowie and Krisha. They were diligent, kind and compassionate. Having had to keep vigil for 2 days at the clinic, I am impressed with the genuine care they have for their patients.

I called inquiring about a castration of a male cat, I was told it's AED 520 and they require a consultation to see if he's eligible for castration. Other clinics charge less, but I've read good reviews about this clinic and I didn't mind paying a bit more if he gets a pre-neutering consultation and therefore extra care. After the consultation I was told I need to pay that, an additional AED 200! Now we're talking about over AED 700 for castration! I called them to argue, as I wasn't informed of the cost of the consultation, and they told me the castration actually costs AED 620 because he's staying over the day and we need anesthesia and medication. It's unbelievable to not mention all of these costs when my question was extremely clear: how much does a castration of a male cat costs? ! I truly don't recommend them, just for their lack of honesty.

Warm and cordial Vets, they treat your pets like their own. Dr Zenia is very helpful who examined my street cat thoroughly and gave very genuine advice. Affordable prices and friendly Reception staff. Highly recommended!