Federal Authority For Identity And Citizenship / الهيئة الاتحادية للهوية والجنسية - مركز الراشدية لسعادة المتعاملين

حتا نجمه كثير على الفرع الخدمه ضعيفه و الاستقبال سيئ جدا لدرجه عجيبه الي محتاج خدمه يتوجه للفروع الاخرى نصيحه

My experience with Ms Shaikha was excellent. She was patient and very helpful. God bless Ms Shaikha.

I had a disappointing experience with the ID Centre's customer service. I encountered issues with communication, which left me feeling frustrated. It's essential for any service provider to ensure effective communication. I also believe that all customers should be treated with respect and fairness, regardless of their background. I hope the ID Centre Works only for Arabs. The worst arabi staff I have ever seen.

No respect for other countries only they are speaking nicely to Arabic ppl

Paid for express service, when I came to collect at 4: 45pm they told me they are closed when they actually close at 5pm.

I submitted for Visa for two weeks for an exam and i lost my exam because they couldn't finish my Visa entry, two weeks waiting and i called them more than 10 times and all what they say is sorry and by this sorry i lost my exam

إستقبال كان سيء وتعامل غير راقي ولا يعكس حسن أخلاق حكومة دبي والإمارات اللي معودتنا على الحفاوة والتعامل الحسن كإخوة خليجيين،، أحس الفرع هذا عنده مشكلة مع السعوديين بشكل خاص أنصح بالتوجه لفروع أخرى وشكراً

What's the point of an appointment time if it takes 2.5h of waiting?
Not even a water dispensor.

Quick and convenient.
Required- EID application- ecopy.and passport.
Paperless procedure.
Reached at scheduled prebooked appointment time.
Completed in 5min.
Direction boards all on the way.
Ample free parking.

تعامل جيد وتطلب فحص كورونا من اجل الدخول وهذا الفرع لا يستلم طلبات اصدار الهوية بل الاتجاه لمكاتب الطباعة لاصدار الهوية الوطنية

It's a very good centre for biometrics of Emirates id. Quite big and fast customer service. For females, there was no queue.so less time.there is ample parking services outside the centre.my entire process was done in 15 minutes.
However, no public transport available.so they can plan their travel beforehand.

Need urgent support, please read. I left Dubai 4 years back, now i requested police clearance for my Australia Visa and Police clearance certificate is showing wrong name. As per Dubai police, my name is wrong in Emirate ID database. I raised around more than 20 complaints but they are closing complaints by saying visit the emirates ID center. I am not in UAE, I explained in every complain but they are closing complaint without changing name. My name was correct on my old visa and old emirates ID, how come its changed now in system. Its around 4 months i am struggling and no one is helping. I called&emailed many times to Federal Authority, MOI& GDRFA. No one provided any support.
Please do the needful.

تجربتي معاهم ولا اروع صدق كلمة الحق تنقال موعدي كان على 9: 07 الصبح و9: 10 كنت مخلصة رقي وتعامل الكل لايوصف الله يباركلهم ولا تصدقون الكومنتات اذا جبتو المتطلبات اموركم طيبة ومايقصرون معاكم?

Very cooperative Staff, excellent attitude.
PCR negative or green pass is mandatory to go inside.

Very worst receptionist and security. Very bad behavior even we can’t talk properly to them. Hoping uae government should put good peoples in such centers

الخدمة جدا بطيئة في قسم الرجال مقارنة بقسم السيدات. استغرقت قريب ساعتين ونصف انتظار مقارنة ب عشر دقائق في قسم النساء.

تعامل سيء مع الاسف من قبل موظفين الاستقبال، كل موظف يقول كلام مختلف عن الثاني وما يعطونك فرصة للكلام

The person who did the fingerprints is very helpful and respectful but the reception is not an excellent service

I visited three times but I couldn’t enter coz security always saying pls come after two hours after two hours again repeating. May be buzy after long holidays.

تعامل بدون نفس وعدم اعطاء معلومة واضحة حيث اختلف الموظفان امامي + عدم وجود الخدمة السريعة (ارجنت) + تم تقديم الطلب اون لاين و عند الحضور الى الفرع اجباري على طباعة ورقة الايصال حيث البيانات موجودة في النظام بشكل عام تجربه سئية

Worst experience.reception madam not even listen
When I given typing form to check the status.she directly denied and she said rejected
She didn't check the status
More important this is new form I typed
1 star also I given cause there is no options

They are no more updating Mobile Number against EID, you need to go to Amer or Happiness Center in AlTwar (as the security guard said).

المركز مغلق بتاريخ 13/07/2021ولا توجد لوحة توضح سبب لإغلاق أو فترة الإغلاق للمراجعين. مع جزيل الشكر.

Very nice staff and place too.hardly took 5 minutes for biometry.this place was far more better than al ghazal centre.

Organized place - very helpful staff - wait time reasonable- clean - I was assisted and advised beyond what I expected. Could solve an issue created by Amer in minutes

Friendly staff. But don't come during the shifting hour because you have to wait for a long time for nothing, just to wait for staff to be changed.

I give them 4 stars because staff's are really well and have a technical experience, he doesn't clear my emirates id issues but he find out the what's wrong and give the some solution, it's really helpfully now I got the my emirates id.

Just to update the phone number in there records they are charging 49 AED … finds every opportunity to make money in difficult situation.very bad

Went over today at 12pm to update my mobile number tagged to my EID, the place was closed with no notice on the front gate or the call center. The operating hours displayed on the gate was 0700-1700 Sunday to Thursday!

الشكر والتقدير للموظفه زينب النجار تعامل راقى وجميل واتمنى من الله لها التوفيق فى حسن معاملتها مع المراجعين

الحقيقه خلال مراجعتي لهم يستحقون أكثر من ٥ نجمات،،،، تعامل راقي وجميل بداية من موظف الاستقبال وحتى الانتهاء من الإجراء اللي يعملونه لك،،، لهم شكري وتقديري،،،، اتمنى لهم التوفيق وللامارات العربيه المتحدة كل التقدم والازدهار،،،،،،،،،،،

They made the people stand in sun, stating there is crowd inside due to covid. They should have made arrangements to atleast make the people stand inside. There was crowd just outside the main gate with security allowing only a few community people inside.

مشرف مركز اسعاد النتعاملين
انا واقف عند باب مكتبها اكثر من اربعين دقيقة والموظفة جالسة تسولف مع موظفات وتركه مكتبها ونحن ننتظر فعلا اسعاد المتعاملين

‪Federal Authority For Identity And Citizenship needs to improve a lot in terms of service and they need to be more polite to the people. Especially person who sitting in the front desk.

Don't know how to deal with customers. They even didn't ask about the real issue. Unsatisfactory answers. In customer service you have be more polite to the people.

They are very professional and friendly. Get there early in the morning if you want to avoid waiting.

The reception employee told us to go to another branch while saying it's crowded. She made us keep driving for one more hour to find anther branch while she could let us simply enter.

Not crowded and comfortable. Got my id renewed in less than 24 hours. 450aed. The sevice is too expensive of course, but at least it was fast.

Best place to activate or issue your emirates ID issues or if your emirates fail to work at dubai airport. Great service Great reception free Arabic coffee, polite staff look like you are Europe)

Details online does not show that they only take care of particular reqments and not new Emirates ID. We were turned away to go to Sonapoor or Al quoz. Waste of time.: (

مركز ممتاز والخدمات مميزة فيه لكن انا احاول الاتصال من ساعة تقريبا وابقى على الانتظار في كل مرة خمس دقائق او اكثر. فهل من مجيب ؟؟؟؟

I must say I was really impressed by the service provided from front desk onwards. I always have problems while doing finger prints.but the lady who dealt with me was so patient and friendly, totally made me at ease!:)