FedEx Express Terminal 2

The worst company ever! I have been waiting for my order for weeks while waiting I received order that is not mine and when i told them to take the order back they said it is not their concern! And BTW i STILL DID NOT RECEIVE MY ORDER!

VERY BAD EXPERIENCE, RECENTLY MY COMPANY SEND AN INTERNATIONAL DOCUMENT (FROM DXB TO GERMANY ON 9TH AUG), STILL MY CONSIGNEE NOT RECEIVED THE COURIER, ON 11TH THEIR GERMANY TEAM STAFF WRONGLY DELIVER THE COURIER, WE PAID AED 397/- CHARGES ALSO, STILL WE DIDN'T GET ANY PROPER REPLY FROM THEM REGARDING WRONG DELIVERY RETRIEVAL AND SENDING DOCUMENTS TO CORRECT CONSIGNEE

Some of the staff are not friendly, and didn't receive the service as expected, and all the talk about is charges and money.

What a horrible service for such a big company, this the 3rd time my package gets delayed from your side for no reason, you don't even inform the customer if they agree to change the delivery date, your horrible company just changed the date by itself.

I will never ever deal with you again and I hope no one will send me anything via your horrible service

0 stars! Bunch of crooks! Stopped medicines at Dubai airport first mentioning that labels are not there, once they found the labels, now mentioning the product value is low!? Like seriously? Take payment but at least let the medicines through!

Very unprofessional service managed very unorganised individuals in dubai they delayed the courier multiple times without any reasonable reason will never use the service in the future and will not recommend it. The person who was handling my shipment was Jeet Bahadur and was not cooperative at all despite of the scheduled delivery date he delayed the delivery.

If I could give zero stars I would. After receiving over 30 packages the last few months, one of my packages would not be released from customs. Delsamee tells me I need an MOD from GHQ, but refuses to tell me why this is needed and the others have not. Also received 3 more packages after this particular package with no issue.

I did not expect such reply from the preventative of Fedex.employee name
(Samida)
Instead to apologize of the delay she told me if you want you can return the shipment to the shipper!

Really Fedex your employee must to care more and behave better with your clients
264057365
#fedex
#Fedex

They need to improve their online payment gateway system as i suffer always i have to call them and request a link payment.etc
It is better to make that automation

Ms Shanan helped me with my package and she’s very accommodating and so is Mr Siddarth who went out of his way to help me get the package I needed

الصراحة الخدمة جدا ممتازة و يسعون انهم يقدومون افضل ما لديهم لاجل ارضاء العميل شكرا للموظف رام و شكرا لموظف المبيعات محمد علي و شكرا لفيدكس?

Fed X courier worl wide service its very great perfome, but in dubai terminal 2 airport, fed x office, 1 pick up (phillipino) guy he give very bad service always.if you have 1 parcel then he west your time may be 30 -40 in only 1 little courier no any rus evry costmer 30-40 min.

This 5 star goes only to FedEx airport center, the guy at the counter was very knowledgeable and helpful. Before going there I was in touch with their customer service by phone and email for a week and got many different and contradictory answers to same question, call center I will rate 1 star

Very Worst Service.without my confirmation they have made collection at Terminal 2 with own decisions. I tried to contact by phone, they are transferring but no one pickup. Stupid service.

Fast. Professional FedEx service. To the point & no exaggerated customs or handling charges. Just make sure to have all docs ready to validate a quick handover by staff, and your packages to you!

They lost an envelope of important papers for me.and didn't even make any compensation or interest

Veey poor communication, item not delivered & after calling them they said incomplete address i asked why no one called me. Requested to pick it up from their location they said not possible it is with driver, when requested them to call driver for delivery they said not possible tomorrow delivery. Again called next day morning they asked again for address. After 1 hour they called saying not possible delivery before noon.
Unprofessional company better if i use normal shipping company.

Dear HR Manager,

I am Safiq Tanwar and I'm on a visit visa in UAE. I am very much interested in applying for the soft assistant mechanic position in your organisation. My educational qualifications and experience match the required job specifications. I would appreciate it if I am given a chance to prove my value addition for the job role.

Kindly find attached my resume. It would be a pleasure to discuss this exciting opportunity with you. Looking forward to making this work.

Yours sincerely,

Safiq Tanwar

(+971582215982)

I used fedex for senting my certificates to india from dubai to india. Today finished 14days. Its reached india. But not delivered. Called customer care many time. As per them no updates are available. Everyday when i call them the answer wil be same. We will update it. Mailed a complaint. Still no update. Really its very disappointing. We are expecting a fast service and using this type of services. But now i am in a situation that my certificates are lost.never select this service for senting your valuables

FedEx Ukraine! Worst service ever and irresponsible company. Package took 2 days from Toronto to Kyiv then took 6 days from Kyiv to Kharkiv! What kind of courier service? Simply every one go on holiday leaving clients stranded for their shipments.

Very Bad Services. Employees are behaving to customers like GOONS.
Better, choose other service providers rather than FED-EX.

So I was not able to pay by cash when my parcel arrived from China cuz i wasnt at home. I call them to ask for payment link as many logistic companies provide that. However, this company doesn’t have one and what they do was they asked me for my card detail. All was cool until they ask my CVV code! Seriously? The government or even the bank itself warns us not to give this code to anyone. This code is not for everyone to know lol. I thought they asked my card details so they can make a payment link but no, asking for CVV code somehow it’s kinda like frauds. So unprofessional that you are a big company from US and doesn’t support payment link system, on the top of that, you asked for CVV CODE? TERRIBLE SERVICES. I WOULD LOVE TO RECOMMEND WHOEVER WANTS TO GO WITH THIS COMPANY, BETTER CHOOSE DHL OR ARAMEX. THEY WILL NEVER ASK YOU FOR SUCH THIS KIND OF DETAILS ALSO THEY WILL SUPPORT YOU WITH PAYMENT LINKS

Instead of giving 5 stars I coukd have just written FedEx. Quality, assurance and professionalism. Loved their service and highly recommend it.

Very bad company we don’t recommend it at all No professional service my shipment is stacked with them for more then 15 day … they keep promise to delivering but very very bad company

I WILL NEVER USE THIS COMPANY EVEN AGAIN

I have loved all my visit to this place since 2015.
Faster service, very little wait time.
Excellent staff.
Excellent customer care/service both in person and over the phone.

أسوأ خدمة عملاء
ممكن تشوفها في حياتك
تأخير غير مبرر للشحنات
انتظار في المكالمات لمدة تزيد عن 5 دقائق
تصريف العميل بأعذار غير مقبولة
أتمنى تحسين مستوى الخدمة

Good option for EK Employees. Carry a printout of your booking form to make the process easier.

Thank you FedEx for being with me for a such an important milestone in our company BIOPLUS. Thank you very much for the support and timely delivery of our parcel. Thanks a lot

Open 24 hours and 365 days a year. Very convenient. Free parking available.
MR. Juan was very helpful and went an extra mile to ensure customer is satisfied and contented.
REMEMBER: If you've booked the discount through You book for Emirates airlines, then don't forget to take the physical printout with you, otherwise the request will not be entertained.

Call multiple time after all the menu entered properly waiting for few minutes agents simply pickup the phone and banged it. Very poor customer service seems they dont want to get new customer or not qilling to answer.

Pathetic

I approached them for top urgent parcel delivery to UK and they made it. Professional service and trustworthy.

Poor customer service. The Filipino staff who served me on 25/JUL/2020 @0030Hrs.was unprofessional, has no work ethic, had no professionalism whatsoever. Din’t know how to interact with customer, no eye contact, absent minded. Worst customer service in today’s modern times.

I really don't know who has been replying my mails, calls himself a customer care representative. If you are not working, it's better to indicate that, than to reply a mail that expects a response and nothing is done after the response is given.its Disappointing

اخس شركة ممكن تتعامل معها في الامارات والعالم لا لا توجد خدمه سريعه واستجاب سرعة وخدمه سيئة جدا ولا حتا استجابه عن طريق الاتصال والاستعلام عن الوردر دامن متاخرين في كل شي

Very helpful staff.
Helped by Mr Vikram n so very kind of him to give us our parcel on time.

Customer service is not only physically at the store but also over the phone and what’s the point if it mentions 24/7 and a phone number is available if you are not going to answer.being a multinational company you should have a 24/7 contact center specifically if you have a location which is open 24/7. I see a lot of reviews from employees which is also misleading because employees should not be giving you a rating to boost up your stars.bad tactics

خدمه سيئة غير ملتزمين بالوقت لا انصح التعامل مع هذة الشركة
تم الاتصال في بتاريخ 16/6/2019 في تمام الساعة 1000 صباحا اليوم عدا ولم يوصل الطرد البريدي شركة دون المستوى

Worst courier company! Steer clear! Called yesterday. Requested hold. Drive to Dubai. Package on delivery vehicle. Rude customer service. Be careful with these people. 1 Star is a complement to the extremely offensive customer service. Next time will spend extra 50 dirhams for DHL.

FedEx Express, very large site (Receive/Deliver/Storage). Situated between DAFZA and DUBAI AIRPORT TERMINAL 2, beside DHL office.
Good For DAFZA offices and warehouses.

Excellent staff and fast service with lots of free parking. You have to go through the security gate and continue to the far right corner. There you will find 2 doors. Only 1 is open 24 hours a day which is for shipping. The guys there are very helpful and try to assist you as much as they can.

They only know the value of their aircrafts, they don't care about the staff.there is also white elephent which is so called safety.they are there only for leg pulling and giving mental stress to staff, who already working in difficult position in hard weather

Worst experience had with them. Had to sent the courier to Oman and Bahrain, got a quote of AED 7,000.i agreed as it was urgent, my cartons arrived and the quote shot upto AED 16,000/-. Reason i got was the shipment is oversized though it was well clarified before bringing.
They don’t give importance to customers requests and do job as if doing a favor, apparently they own the Company.
Next door is DHL, very efficient, prompt and amazing rates (much less than half the rates of Fedex) with on time delivery.