FedEx Service Center

I would like to thank your employee Khalil. He’s very helpful, he actually taught me how to scan documents using my iPhone. I wish all customer service people were like him.

The worst company ever - the customer service staff just shut the phone in my face. I can’t believe how bad this communication is.

Worst courier service EVER! I regret shipping my customers orders via FEDEX.

So i wanted to use FedEx to ship my customers orders to WEST AFRICA (GHANA) So FedEx dubai internet city branch told me to add my company receipt and stamp before they ship them. I did just that
Now the items have arrived in GHANA
And the custom officers are demanding 13,000 cedis for clearance when my profit is not even up to 2000 cedis!
(just because there was diamonds in the package) They keep negotiating and the fact that they keep negotiating means the money is going straight to their pockets. WHEN I HAVE PAID FOR DUTY AND EVERYTHING IN DUBAI ALREADY

I WILL GO TO ANY LENGTH TO EXPOSE FEDEX AND THIER CUSTOM OFFICERS.

BUNCH OF THEIVES EXTORTING BUSINESSES.

I am waiting already 17 minutes and shop is still not open when it should be. Person decided to have a extended lunch. I went to DHL

It is quite shocking that in this time and era, the courier person is expecting exact change of there’s no card present for the payment. When I called the call center to ask them why they guy didn’t have change in him they said it wasn’t his responsibility to carry change. So, Fedex would like to collect payments, but not provide change. Mind you, I was never informed that I had to make any payments neither by sms nor by emails.

DHL on the other hand, make you aware that there is a payment and give you multiple ways of paying including online. Maybe learn a lesson from them instead of giving lectures by the call center rudely.

Whoever was the guy working January 19th 2022 at 4 PM really needs to get fired. His service and manners were horrible. He was out of line asking personal questions that were not his business. His abusive tone was unacceptable and this man should not be allowed to work in customer service.

Since long time I am using this Fedex outlet. Always the same person is there. Friendly and professional.

The Fedex shop was closed during official opening hours. There was no information at the door or elsewhere why its closed.

Staff is incompetent. Their english level is very low. They refused to ship a used TV as the country of destination was forbidding “personal effects”. They did not understand the US legal definition of personal effects (jewelry etc). I complained and the Fedex office at the destination approved the shipment. Staff doesn’t even know how to understand custom regulations.

Get some competent staff, train people to take responsibility and to be customer oriented. Fedex is a great U. S company. Unfortunately, this fedex branch has no idea of the company philosophy. Keep it simple guys!

I’ve been here twice and both times they were not open during the times that they said they would be. Additionally, it’s good practice to post holiday hours on the door when they will be closed

Fedex team is great team as they can deliver almost item on right time. They have good connection all over the world