FedEx Service Center- Al Quoz

Very poor quality of service
I am supposed tor receive an international shipment
There is no option to schedule the delivery, they tried to deliver me on saturday with no prior notice or call. I wasn't at home and they didn't even try to call. On the website it shows : Business closed - No delivery attempt
I called their service center the same day, complaining, the promised a new delivery the same day and a call before. Nothing happenned. A new week is starting, I have no clue when it will be delivered and I can't stay at home. ALso I am supposed to pay custom Fees and VAT but I don't know what is the amount.I was really expecting a higher QOS from such a courier provider. I usually receive through a competitor and they are way better.

I am rating the virtual assistant of Fedex. He deserves 0 or - 1. The IT team developed this service and should be ashamed. After 15 min spent online pressing multiple options, he didn't understand anything.neither me.there are a lot of humans looking to work.may be a human behind the phone could be better.

Wonderful experience thanks to the guy at the counter, Name started with M. Went before closing on a thursday evening around 740pm.

Utterly useless Company with atrocious customer service. After paying >$100 courier charges for delivery of package from the US to the UAE and FedEx tracking stating delivery would be on 26/7, I then get an email stating it will be 28/7. Both dates were failed upon. I am leaving the UAE on 31/7 and am now told by the only customer service available which is an IVR recording, that delivery can only be on 31/7 which means I will not receive my package in time.
Incompetent, evasive of customer contact, and expensive without performing.

They will tell you that your package is in the next available flight from UK to UAE just so you stop chasing them, but really either they don’t really have a flight from UK to UAE or they just lied so you wait another day. Seriously their customer service just keep denying the truth that your package is not moving. And they cannot even say the estimated delivery date because they don’t intend to deliver! Such a disappointment. I order 5 days ago from Italy and I received already thru aramex but them, nothing. No movement for 8 days!

Small and effective space. It’s just a small room. Better to pack your stuff in your own carton box esp if you have a lot of stuff like me, because there they have just the small boxes. The guy there was friendly too. Parking is also no problem, just outside the entrance. The entrance though can be missed. Look for a glass door. You have to ring the door bell to be let in.

It's so pity that I have to at least give one star to get on the feedback page.never ever guys go with this service.they will keep u wandering.delivery will be not happening at all.so big company but very bad service.my bad luck not going with local courier service as they are more prompt I think.

They just lost my documents I sent with them, and I have had the worst customer service experience as they take no responsibility. Since one month they are telling that they are trying to locate my package.

Horrible customer service. Called on Wednesday’s to check office opening hours in Al Quoz on the phone they said it’s till 8 pm, but office was only open till 4 pm. Came today 30.04, at 11 am as their schedule clearly printed on the door mentioned that they are open today. Guess what? ! They are closed to Wednesday. ITS NOT MENTIONED ANYWHERE! I was supposed to pay 290 AED to send 700 grand tiny parcel to Doha, that’s the cost if airline ticket! And for this insane amount of money I get the wurst service in the country. Seriously Emirates Post is soooo much more professional then you are. You should be deeply ashamed of yourself.

The best by far in the UAE.everytime I had to deal with FedEx, they were always on time, they provide good customer service and most importantly, never a shipment came damaged or deformed because of bad handling. Still the communication to delivery personnel through the call center is not that optimum. Would kindly suggest that they automate some of their services to facilitate more user friendly scheduling options.

Worst service I have ever seen. I have sent one document on 28th of Nov, 2021 from Dubai to India and after 10 days also delivery was not done. Upon following up so many times with the customer care, the answer i got from them is rubbish i.e. Please follow up with the local team in India and we are not aware were is your parcel and tell your family to collect it from the office. I mean seriously, how can you guys can run away from your responsibility. I don't care who you gave, I have given the parcel to FedEx and its your responsibility to deliver at my home. I am not suppose to follow up with local agent or go and collect it from your office. We pay high price so that we get quality and assured service and not like this.

Fast and experienced fromt office but these working in the backside and delivery are not experienced as much

Too bad there is no option for 0 stars.sent a package domestic that arrived like it had been rolled down the stairs. Once I emailed the complaint, no one has bothered to reply in over 2 weeks even if I call to try to find out how to proceed. Overpriced and for worse service ever!

Awful service. Avoid it at any cost. People who work there have no clue why they are where they are, therefore courier service is useless.

Needs a complete Fitout, you walk in into a very old office that doesn't reflect the image of the company

Small shop so expect a slight wait due to Covid restrictions, but the FedEx team here are efficient and quick

Terrible! Instead of charging just 5% on parcels, they charged me 20% of my order value which I shipped from the USA, and plus 50$ shipping fee. So for small parcel I paid almost 200$! And they didn’t want to give me parcel until I pay 230 aed more. Avoid them if you can. Before shipped with aramex, didn’t pay single aed.

I've had an absolutely terrible experience with this business. They changed my delivery date and the courier had the gall to be rude to me over the phone for having a job and not being at home all day waiting for him even though I specifically requested a delivery time after lunch having spoken with customer service.

After this I proceeded to wait for several hours in the afternoon to receive it only for the customer service personnel to pretend as if their promise to deliver the package was suddenly null and void giving me some idiotic excuse about not knowing who the courier would be.

The service, friendliness and customer support are all absolutely terrible. I will never use Fed Ex again for anything. An utter disaster of a company

There is one staff who collect the package.very rude. And he act like he is the only person who work in this world.

Good cooperative staff.a little too expensive as normal shipping is not offered for all of the destinations.

Worst customer service ever! Especially T C who don't know how to handle clients. They should be retrained and have experience on how to handle situations and urgent! If only I can give them ZERO stars, I will!

Fedex is the best courier in Dubai. Always the fastest, no time wasting. Regular shipment from Singapore came in just 2 days (delivery on a second day)! No nonsense statuses like "arrived to the sorting center" for the whole day