Never, ever trust this company. They lost my product and no one wants to find it and return it. More precisely, they pretend that they are working on it, they promise to bring it every day, but they do nothing except promises. And every day they say “tomorrow”, “tomorrow”. They hope that I will forget. But no, I will receive my goods, don’t let them hope. Truth and law are on my side! There was one delivery company, also bad. So they just regularly detained for a couple of days. As a result, they went bankrupt and closed. I hope the same fate awaits this company. I wish such companies simply did not exist in the UAE!
They are literally scamming you. Every day they say out for delivery. Delivery guys phone is off and then shows the customer didnt pick. You call and their customer service guys put you on hold for 10 minutes so you cut the call. Extremely bad experience
When I order from China, if I see this company is going to deliver my product I get scared, I have nothing but bad experience from these people. Extremely bad service. Everytime they deliver their items 3 or 4 days over the promised time
Extremely poor customer experience. Firstly the…Really immature and unprofessional office team بلعربي شركه ما انصح فيه تاخير و مواعد غلط و العنوان غلط و التوصيل من دبي لين العين ١٠ ايام وكل يوم واحد يتصل ولا يوصل الطلبيه
Horrible service. Please don’t waste your time dealing with this company. Much better services available. They will keep you waiting forever for picking up the courier. Sometimes even days. Not recommended at all.
I wanted to send cheque, while they refused to accept partially filled cheque, either they want a fully filled cheque or blank cheque, very rigid and not willing to assist. Only good aspect is the price to send urgent courier.
One of the best Cargo service provider. It was great working with you guys Best rates+ timely delivery Globally. Keep up the Good work guys. God bless Keep Shinning
I just arranged 69 send out with them last December 2022. Vinod Kumar from Pre-paid department was very supportive. He was online even after office hours making sure I am updated with the shipment status. He shared updates whenever needed apart from the daily system generated updates being received from them. He also made sure to answer every inquiry that I have. There were some delays with their operations team for supplies delivery and pick up time but the actions happened on the same day. Over all, they are competitive, noting also that they offered cheaper rates compared to the popular names in the industry. I will have another shipment coming up, I'll cross my finger and hope I'll have the same experience. Hoping for the best of 2023.
Avoid this company. Terrible service and management. Incompetence isn’t even the word. They destroyed a parcel, badly tried to cover it up and then blamed me. No accountability whatsoever and no attempt to make things right. This company does not deserve your money.
Being as a customer I had a very great & positive experience with the FIRST FLIGHT courier. You guys are very energetic very helpfull & you always responed in a very pleasant and positive way even after the job time.i would like to thanks specifically Mr GHULAM AKHTER the courier staff I'd 1385 for his support and effort.you are doing a great job guys keep shinning like a star best of luck for the unparrellel future. Thanks & Regards, Safdar Hussain
Excellent and professional service. The quick delivary service enable our customer to meet their expectations. Mr. Muhammad Rashid naz is very polite, friendly and accommodating in anytime of need. Thank you so much. Highly recommended.
Fast service for pick up and a very courteous courier pick up guy. His name is Salim Sultan, code 1643. Good service but hope they add same day courier service too for urgent packages.
I am very thankful to Me. Abid Malik id no. 1616 first flight courier. He giving me a very good service always in dubai.i am Razza from downtown residence 7. Keep it up Mr. Abid Malik.i am giving you 5 stars for your good service.
Being as a customer I had a very great & positive experience with the FIRST FLIGHT courier. You guys are very energetic very helpfull & you always responed in a very pleasant and positive way even after the job time.i would like to thanks specifically Mr Mohammad Arshad the courier staff I'd 1368 for his support and effort.you are doing a great job guys keep shinning like a star best of luck for the unparrellel future. Thanks & Regards,
Highly recommended courier services, professional & reliable staff specially Mr. Rashid Naz having ID # 1461 is really helpful for a new customer like me
Great service! Thank you for your help and quick delivery, which allowed our customers to fulfill their demands on time. I give Rashid-1461 5 stars. Keep it up!
Non organised, call center and delivery people do not understand english or arabic Only 1 employer at the main office answering the phone, meet the customers and arrange for sending the shipments