Freez

The service was amazing we ordered Brownie crepe it was tasty as usual .,thank you freez for the best service ever

I'm a disappointed customer. I was served by one Susan at the alquoz branch, and the customer service was horrible. She kept talking on the phone and shouting while ignoring the customers order.

Susan, you are just making things even worse. I gave my review. How do I know your name? I didn't like customer service, and that's it if that's how you serve your customers then too bad. Also, engaging in the reviews clearly it shows what kind of an employee you are.

Lilian element for your feedback AlQouz branch am Susan was not duty nor I didn’t serve you please don’t Turnish other people’s name

Virgniah, Eliza, Sam, David, max, best one Susan quick customer response and good customer service indeed they freezer my cravings this summer

Lotus crepe was a little disappointing. It lacked the Lotus taste. There was not enough Lotus filling and it just tasted like normal crepe with chocolate. I love Lotus desserts and more Lotus the better, but this just didn’t have it. If you are a Lotus lover this will be a underwhelming to you.

Very bad experience in this shop they are not responding to customers orders and one sales person she was shouting to me

As usual the best is always served. Every first bite is just like how had it at the very first time. Chocolatilicios

Paid 15dhs for half a cup of whipped cream and quarter piece of a flake and they call it hot chocolate when the whipped cream makes the drink cold. Poor serving compared to the price. Never had an issue with the desserts over here but this was just disappointing.

I always go to freeze, be it ajman or Dubai. This branch is such a let down. The slowest service imaginable (even tho it was 1 am and no other customers) Plus I always get the strawberry platter. This one was so bad, the strawberries were sour and it was not cold at all. Asked to return and I kid you not had to argue with the supervisor for almost an hour before she cancelled. She was shouting at my friend and when he pointed it out she said “she’s allowed to shout at customers”
Completely shocked and disappointed, coming from someone who has had the same thing from freeze for almost three years. The management really needs to tell their employees on what customer service is, because it all comes down to that.

Poor service, we use to enjoy the crepes and the service but it seems that team has changed and negatively impacting the service.

الاكل حلو عندهم بس للاسف ما يسوى علي اتريا ٤٥ دقيقه عسب استلم كوب كوفي ولا كوب اساي

لو بتعدل هالموضوع بيكونون بيرفكت

Worst waffle i have ever tried and instead of putting nutella they put some weird chocolate and
they have the worst customer service ever!

The chocolate type is soooo bad it's toooo sweet i just got my order and really they better exchange their chocolate type with nutella or something else

Trying to finish their menu is still a hard job to do. I'm never disappointed they are always awesome. If you are new, try pistachio kunafa or pistachio cake with ice cream. Just msg me if you want anything in specific. I will be happy to guide you! I ideally go to this branch and the girls here are also hard working.

Hidden gem! Awesome crepe and lovely staff. Be careful, crepes are loaded with filling. Enjoy it!

It was such an amazing experience. Not a big fan of sweets but here, my mind was totally blown away- nutella crepe and vanilla+choco ice cream cone were heaven. Thanks to very friendly and patient 3 staffs there truely welcomed me, I could enjoy my sunset guilty pleasures there so happy. See you soon next time with my friends

Incredible customer service and speed. Love the atmosphere of being there and greeted warmly and happily every time.

So tempting n mouthwatering sweet treats they have.best place to fulfill your sweet cravings.recomended.so friendly staff.

I love everything they serve because it's really yummy to my tummy. Perfect place for a sweet tooth people.

The service and the food sooo amazing, the staff so friendly, go and take an instant picture, I recommend it to anyone, thanks for the nice time and great food guys

Very very tempting menu they have with lots of variety in crepes n much more.must visit place if u r in mood to hve smethng sweet.n wts better than a chocolate cafe.

I’ll keep coming back for the Kinder Crepe. Amazing! They have one table inside so you are better off ordering from your car.