Gold's Gym Reef Mall Club

The new management now it's good.especially the manager his very hamble.keep up the good work.the new management

I have visited advanced gyms facilities in dubai for past 5 years, But when I decided to visit Uform in reef mall it was bad decision to visit that place because:

1. Gym facilities is not frequently been hygienist
2. No towels for traning and showering using, they simply saying bring your own towel which is one of a gyms standard availability
3. The place is not friendly welcoming and It’s empty because the quality went bad

I recommend to join elsewhere gym don’t waste your money on this gym

I called them to find out how much the subscription cost, they took all my information and nobody call me back

Worst place ever.
I did 1 year contract in barsha branch. After 1 month i found it closed by court. No one tell me it will be closed. Refuse to return money.

Amazing staff and complete, clean gym. The overall vibe is great and I have had nothing but good experiences. Thanks Uform!

AMAZING TEAM.recommend Edwin and karen Jude. The best. The new Facilities is huge better than before.luxury type.with 7 studios.

By far the best facility around. I love the place as it is spacious and sauna, steam room and separate section for ladies are available. Staff are super nice and very accommodating. Highly recommended!

Great gym with the best club manager Mr. Randell in the fitness industry with great customer service and work ethic! The facility is so nice!

Management changes effect the quality of everything in the gym
Starting with cleaning, no assistance around at anytime, log in using the mobile app
I am waiting to get my subscription expired and i will change the gym

The staff here holds no responsibility for anything here.too frequently shifting staff and management spoiling gold gyms reputation.look how messy each morning i find it here.

Absolutely Disgustingly Horrible Customer Service! Wanted to get a gym membership. Asked about their prices and why its higher than Fitness First, Philipino receptionist guy replied-
"""If you don't like it go join Fitness first "!
No wonder it was empty. Even though ReefMall is next my house I'll rather join Fitness first now.
Good Guck staying afloat, No need for enemies with such employees

I signed in membership last may in reef mall with free personal training session, when i met this PT she told me she will guide me etc.then she told me to buy 30PT session which i bought because i believe her. Then suddenly my work was assigned me far from deira so me and husband decided to change place near to my workplace lAst june. Then i informed them that i cant continue because of my new place its 1hour and 30minutes travel going to gym and i cant come 2-3 times per week because of my duty schedule also. But they said sorry we cant refund your PT session etc etc i told them my reason but they will not consider it because of course i paid them already. (Expensive price) Then suddenly this lady promoted to manager (i think) then what she did she gave me to another coach because she said she will be busy. I was very dissappointed that time because i paid PT because i believe her then suddenly she gave me to another PT because she was promoted then since i dont have really time to go there, The 3times a week turned to 3 times a month. Then when i Asked the new guy if he’s free he said fullybooked but when i went there to ask my contract he was there and no client. OMG golds gym i paid you and i wasted my money in you. No consideration at all!

It was the worst experience in my life, starting by Indian tariner who is not well educated well or know how to deal with customers, second by the philpino guy who was very rude and not well educated, and saying to me it's expensive gym, a simple way to abuse me or to insult me, teach your people well to respect all the human being, there was amazing recipetionionst a philpino lady truly I loved her way of dealing with customers

No trails policy sucks! I have been working out for years in gold’s gym ibn since they closed the branch.wanted to
Have a trail in new branch and then no trail policy comes. Two Thumbs down…

It's a decent gym, properly equipped, however once you pay the subscription you are on your own (Low service), if you got a specific benefit for free with the bundle you subscribed with it's not gonna be efficient like the one you pay for, long story short Pay for every single thing or else you are on your own

They are thieves…they collected money from people and still did not open the gym in al zahia mall in sharjah

Good facilities and nice environment. Staffs are really sweet, expecially Mr zee was very professional and guided me well throughout the joining process. I would highly recommend Kevin, he is extremely knowledgeable trainer I have ever come across. Thank you for the PT and corrections.

This gym was the best gym I have been to so far. Large gym. It is well equipped, nice and wonderful staff, very friendly members and an amazing place to train with friends. Clean and tidy all the time. It was full of excitement and overall I had a good experience. A bit crowded at the beginning of the week. The classes are really great.a special dedication and thanks for the two personal Zee and Tuang you really are the best.

Very nice gym, good equipment, healthy and clean. Good experience. Staff is friendly and helpful especially AAhmer (AK).

Visited just once. It was a good and an average mall. Highlight would be the gold's gym. You would find the rest as same as any other mall

I Proposed to join the club, and went there to see the equipment, when I insisted to the class studio from inside (not only the door), because I want to ensure that they have enough mirrors on the wall and the instructor can be seen from all the sides.at the beginning they said (sorry we can't show you now, the studio is locked) when I insisted to see, the guy who opened the studio, started making fun of me (Is the studio enough for you or not), and answered him (Yes) and he repeated his question 3 times.if your staff can't respect the customer before he became a member, how I will trust you and start 1 year contract? This will never happen with such staff.your staff need a training to know how to respect others.

Postive vibes.equipments are good
Clean.spacious.coaches are friendly.in general yes its recommended i luv it

I like the gym very family friendly and accommodating and very convenient of everything. Highly reccomeneded

Gym is fantastic
Highly recommended
Kacy is very helpful she will help u get it started

The reality with this gym is that there are too many trainers but few people undertaking training as the session prices are ridiculously expensive. The way I see it the place is a money making branch with worn out machines and wasted talent trainers who just gossip and laze around getting paid for nothing

مقارنة باسم جولدز جم فهؤ سي للغاية خاصة بعد ازمة كرونة الخدمة اصبحت متدنية
والكثير من الوعود بافتتاح نادي اكبر حجما في نفس المولل لاكن وعود زائفة

I would like to thank you publicly for your support, hard work and dedication staff Mr Brian in customer service very good team player.
Brian your attitude and work level suits us here, so keep up the good work
Appreciate gold's gym team
Good luck to everyone

The place is not so bad however the management are awful, been chasing them for the refund of my membership for the past 8 months and hasn’t got them yet

Enjoying the classes however when can we expect to have the biggest gym to be opened? Its long overdue.

Clean n biggest gym in the area. With mall parking locker room available.
Lots of activities like yoga cycling body pumb body combat and much more.
Toilets and bathrooms available.
Friendly staffs and Trainors allways available fr helping you.
I personally enjoys working out there.

I would appreciate Jenna for accommodating me so well and thanks to all the team for having a good treatment to us a clients.

Excellent service, the staff were extremely welcoming and friendly. The knowledge that you get from the coaches and trainers is so beneficial. They are eager to help and will take time with you. No matter if your goal is to simply be fit, tone your body, and train like a hardcore athlete, GOLDS GYM has what you're looking for.

It is the 1st time to be a member in a professional and accurate Gym like Gold's Gym, located @ Reef Mall Deira. A wonderful and warm hospitality gained from the staff, high professional equipments for training, & highly educated and wonderful staff and trainers. Want to take this opportunity to thank you all, and special thanks to my personal trainer Jeffrey Gomez. Love you all.

Friendly and polite staff. Apart from that, nothing special about the gym. It's not a Gold's Standard Gym anymore.
It's pricy for the area, working hours should be revised, equipment options also. Price clearly doesn't match the service and value offered.

Nice and friendly staff. Good coach and cleaners are on standby to check and sanitize the area. Please keep it up. Needs improvement in the facilities and the area is quiet small considering the no.of members & during peak hours. Need for a bigger space.

Very Rude staff, specially the GXM Dominador Jay R Zamora.most of the staff are not helpful.like the small filipina, name Jana or Jena.the only helpful staff is bryan the Black guy at the reception.been 4 yrs promising to open the big gym, still nothing.the worst gold's gym club the whole UAE.

The place is wonderful and regarding the space they will open the biggest gym in uae within this month also in reef mall

The people whose working there are very kind and supportive especially the personal trainers who is pushing more than you to reach your target like trainor jeff and I really appreciate all his efforts to help to reach my goal and we will do it

If you tried other gyms you will understand that its the best place to do workouts

Great and professional people. Special Thanks to my trainer Jeffrey for your patience in pushing me get in shape again. I am happy with my experience. Well done!

The Philippino staff including GX Manager are arrogant, rude and unprofessional in dealing with clients. Not so helpful

Friendly and accommodating staff, excellent gx instructors, the place is quite small but hopefully the new club location will open to accommodate the bigger crowd for gx classes.

After getting enrolled for 6 months subscription got to know terms and conditions. Only 50% members accepted that too need to book one day before but get the slab only after 2 days which means monthly 12 to 15 classes only. If they cant accommodate members then why new members are enrolled. After paying hefty fee, we need to go behind them. Phone calls are not even attended. Poor communication and not trained people.

Since 2 years they r promising to open the big branch (all lies)
If u renew no new bag.they will promise but later they will say clearly NO.
The trainers will never care or help o r ask about u since u didn’t pay for personal training.the classes so full LOW AC no control, many people every corner.

Gym always full. No equipment free. So much crowded. I would give negative 5 starts.
Beware! They are lying about opening big gym in reef mall. BIG LIERS!

LOOTERS! LOOTERS! LOOTERS! LOOTERS!
This gym is no more a good gym. SO SO crowded. You will feel suffocation. Gym machines are always busy. The say new gym opening but that is LIE!
SAVE YOUR MONEY. Visit gym in the evening time and see how crowded it is.

I did a big mistake when I had a membership there, they are only looking for business, they don't care about thier clients, they will let you sign a lot of papers just to hold you and keep thier benefits even you are not able to continue your
membership. They will make it very hard with very bad dealings to cancel your membership even your reasons is acceptable and real. They will ask you for proof with documents. They will let you feel you are lying to them.
Such a very bad dealing with the customers.
I do not advice at all.

Extremely bad staff they will give all facilities first to there filpino costumers because all management is filpino in this branch. If you have to pay money for membership they will become polite, in all other occasions they will just treat you rudely. Specificaly the male staff on the respection is very rude. Beware of them don't waste your money here they promised new gym for more than 2 years ago but still all people are piled up in the old gym.

Great place to work out but gets super crowded after 5pm, so if you plan on working out before 5PM is your best bet.

So I recently joined this gym in reef mall. Due to my 9 to 5 job, I was able to go to gym in the evening times but at that time there is almost no space in the gym. So I asked for membership cancellation and refund but they do not refund anything. It is a total waste of money.

Gym staff is very unfriendly. Reef Mall gold's gym used to be good but it is worst now. Its over crowded all the time. Air ventilation is very bad and there is constant bad smell coming from washrooms.

It is not worth your money which is around AED 1600 for a year. Better join any local gym.

LIARS! LIARS! LIARS!
The sales team of this good for nothing gym is very deceptive. Reef mall's gym is over crowded! Especially in the evening, you will have to stand in queues to use the equipment. If you plan on buying their membership then just visit them in the evening and you will see with your own eyes.

They will tell you beautiful stories to sell the membership. They will tell you that they are opening a big gym near the food court with steam and sauna, blah, blah, blah. But that is a big fat lie that they are telling people for 2 years. They sold us (me and my friend) the same lie and we fell for it hoping that the big gym will open soon and we will not have to stand in the queues. Since then, the gym is not opened and it will never open.

BE WARNED!

Guys this gym is too crowded and under-equipped. Do not waste your money here. Before buying membership, visit the gym anytime between 6: 00 pm to 11: 00 pm. You will see their reality. Long queues and equipment not free.

Honestly, join any local gym and save your money.

P. S. Sales guys will tell you that they are opening a big gym near food court. THIS IS A LIE. They are telling this for past 2 years.