Hapag-Lloyd Dubai - Middle East Headquaters

I wish if there was less than one star to rate this, they have 0 respect for time and dates delay after delay on shipping dates, they give you the cheapest rate and worst service guaranteed

I had an excellent experience with Ms. Jenny from customer service at the Hapag-Lloyd service centre in Deira. She was very courteous and had a constant smile on her face. She helped guide me as a beginner in all the steps needed to clear my shipment. I would recommend Ms. Jenny as their customer service team leader or manager.

Pathetic service and non supportive customer service ever, better use services like MAERSK and MSC who are professional and dedicated to their work and also provide support even on non working days.

Simply the worst shipping agency. Customers service is beyond poor. I felt like they don't want to assist customers like their busy on something.who knows what?

Worst experience here same. Just wanna revise the BL call 5 times 5 different people told me different story to waste our tune and any delay will raise the demurrage. No one here can help to service and guide us out of issue. First time meet situation like this only we wanna is to solve problem but they can't help

This is the worst shipping company in the world. They are very slow in acknowledging your payment for DO charge and Detention Charges. By the time they respond you are facing your next detention charge. This cycle continues indefinitely. The company has designed its processes with the goal of fleecing importers of their hard earned money. I have had to specifically ask my suppliers to not use them while sending us goods. Deal with them at your own peril.

They're the worst shipping line ever, they rip you off and make you pay for damages you didn't cause.
Its my first time dealing with them a d definitely the last.
I have attached the photos they claimed are damages caused by us.
I also have attached the older damage that they have fixed saying we caused the same.
These people want you to pay the bill of other people's mistake and at the end you will have to pay in order to stop paying other charges.
I advise you guys to stop dealing with them and spread the word.
The photos are as the following:
- After they repaired the broken peice.
- while loading.
- After unloading

MY NAME IS SAQIB AND I AM WORKING IN ESSKAY LOGISTICS
I REALLY VERY HAPPY WITH HAPAG LLOYD SERVICES
SAQIB MUSHTAQ

FULLY SATISFIED WITH THE SERVICE OF HAPAG LLOYD, CUSTOMER SERVICE TEAM SPECIALLY DO COUNTER TEAM SUPPORT IS ADMIRABLE AND HIGHLY APPRECIATED OF ALL SERVICES.

Their phone lines are never answered.tried calling several times for several days not a single call answered

I am an old customer they are the best shipping company and the d.o counter team is very fast and cooperative.
Thank u hapag-Lloyd

Your services are very bad, the money was transferred 96 hours ago and we did not get the receipt to complete the clearance procedures, I do not recommend it

Thanks to bring Odex Platform, it is really great to work with.
Easy to access, prompt response and most important - time saving and much more convenient than sending messenger and waiting in a queue with limited time frame

Ankur, International Maritime and Aviation

This is the worst shipping company we ever dealt in Dubai Uae. The staff who call them customer service are very lazy to answer any question you raise and it took us more thank 2 weeks to get information on how to clear our container still no luck to get a clear information.we are not recommending to any one this Shipping line take a note from our experience

Poor Customer Service, no one is there to answer the phone, now from where the customer will get the hell required details? Never wanted to have business with this pathetic company.

I have been working here in this building from past 7 years. Great company. Love this place, good staff with cool atmosphere.

I would like to give a negative rating to this shipping line if possible. Its the worst nightmare of an experience if you unfortunately end up moving a shipment through them. The customer care centre is completely unfunctional, they do not respond to calls or even 35 emails sent! Their delays costed us demurrages and still they put extra penalty charges on us for late documentation even though the delay was from their side of 2 weeks to issue the document. Avoid at all costs! I am writing this review so that other people do not end up with the same fate as us

Its is very worst shipping line in Dubai. Not answer the call even not reply for the mail. Very worst operations counter and very bad service I was facing ever.

Always my first preference when i think of any shipping company to do biz with in Dubai. Best Customer Service Team, Always Supportive, Always reachable. Good Service. Best Wishes.

Friendly and supportive team, most important they are responsive for every query of their Customers.keep it up

Management is great but the company is shifting its office to india so job opportunity is very slim.

Hapag Dubai has an awesome customer service team. Very helpful. Me and my company are very comfortable working with Hapag Dubai.
Keep the good work up!

Hi,
Getting best service from the customer service import team,
helpful and supportive.

Manuprasad. R

Bad service do counter person how to talk with customer behavier ruddly and no body pick up call any time we will try all company no person answer call.plz i suggest you not using this company.after u want take any service they will treat u as a his personal servant.they don’t do work they only kidding and playing.