Homewide

I'm delighted to share my positive experience with BOSCH spare parts team, especially for Mr. Abil. Their commitment to delivering exceptional service and customer satisfaction is truly commendable. From start to finish, their team displayed professionalism, efficiency, and a genuine dedication to meeting my needs. Communication was clear, and their attention to detail ensured a smooth and enjoyable experience.

It has been four days and they have not called me back for a dishwasher related issue. How hard could it be to book an appointment. If Robert Bosch knew about this, he would be flipping in his grave…

Very smooth process for spare parts ordering and pick up of Bosch appliances. Thanks Abil for making it easy with the regular updates.

Good service. Thank you Mr. Abil and Mr. Ahmed for arranging parts for our Bosch blender very swiftly.

It was a very smooth transaction, the salesman Abil was very friendly and professional.
I would suggest to have a home delivery.

I would like to share with Homewide management and all customers the amazing and professional experience that i had dealing with Mr Shahal from spare parts department. Such an efficient employee with high work ethic ordering the correct spare part for me and holding it until my arrival and arranging that he personally delivers it to technician so i can have my appliance running again after my vacation.so glad to see homewide hiring effective staff with high work ethic who know how to communicate between departments

Similarly i would like to thank the professional and very understanding Mr Malpe from the maintenance department who immidiately helped with sending out technician quickly before weekend especially when the spare part was available and not delaying my installation any further… he was very polite and kind

Great team who know how to deal with female customers in a professional manner to complete their maintenance requests as soon as possible …

I really appreciate it and hope all my maintenance requests are like this in the future but definitely will contact Mr Shahal and Mr Malpe again:)

Thank you
Yasmin Soliman

Mr. Abil in the spare parts section are efficient and they provided me with the exact parts which we could not find from open market.
Thanks to him. Thanks to Homewide team.

I have received fantastic service from Mr Shahal regarding for Bosch Spare parts and he is very talented person.

Homewode did a fair job of rectifying below issue I had with then originally

I had an issue with Bosch dishwasher, and since they are the official service provider I contacted them. Asim took my case, and he didnt even know how to take out the diswasher out of its cabinet. He advised that we needed a carpenter to come and redo and cut parts of the cabinet.

In the end it was a 5 minute job to take out the dishwasher out of the cabinet, and didnt require a carpenter or anything. He just wasnt aware where the screws were to unscrew. Really upset at them wasting my time and money due to incompetence of their technicians.

Shahal was very good customer service for spare parts department in Bosch services.
Very and efficient service. More like him is needed.

Amazing customer service once I was able to find them! Abil was quick and helpful. Only feedback is that it was hard to find out about them from the UAE Bosch site.

Very bad service I make complaint now it's already 2 weak they said they will come for fix until now no body come complain number 1054758
I call lots of time they said they will call me until now no body call

One of the best service centers in Dubai. Our one-year-old Bosh refrigerator stopped working and we called them for assistance. They were extremely helpful and made sure we were taken care of promptly. As the part was not available in the country, they had to get it shipped from Germany. During this time, they provided us with a replacement refrigerator to make our lives easier. The team was very cooperative and went above and beyond to help us in this situation. We are very grateful for all their effort. Thanks a ton. Appreciate all the effort.

Shahal did a very good job, from finding the exact part I needed to ordered and getting it here fast.

Thank you Shahal for your assistance, he was helpfull and friendly. A company has an asset with people like him.

Mr. Abil in the spare parts section is very professional, cordial, and efficient. He is very supportive and an Asset to Homewide
Thanks to Mr. Abil for your support.
Wish you all success

Abil was fantastic in assisting me with the spare parts I needed! Great communication, service and price. I will certainly be using homewide in the future! Thank you so much

Mr Abil and shahal from spare part department was good attitude and provide good service for me

I bought a coffee machine but I'm calling them from 1 month and emails, WhatsApp no one cares very bad experience with this company I'll give
-5 stars

WORST customer service ever! Don't respond to calls or emails. I have been calling for days and nights and no response! I don't even know if I am getting my oven or not! THE WORST! One star is way too much.

Not responding to service calls, very poor justification for the delay, second failure for the bosch dishwasher in short time, Not recommended dishwasher and not recommended service center!

It's been more than 2 months since I've requested my microwave to be fixed but there's been no progress. The level of customer service is appalling.

Horrible experience completely unprofessional service staff, don't care attitude.
Spoiling brand name like Bosch.

They would even care to give any customer service. Absolutely don’t know what they doing. Company like Bosch should not associate with kind of company. They are destroying the image of the brand.

They don’t even deserve a star, worst customer service ever, they never reply and my dryer is not working for months now with nothing to do.

Never buy a Bosch brand as their agent in UAE is irresponsible and they don’t meet the good after sale standards.

Worse customer service ever. Not replying when calling and if by miracle you manage to set up an appointment they don't show up!

We bought Bosch dishwasher and it still is under warranty. Within 2 months of purchase it developed a snag and we booked a complaint through Homewide. It took almost a month for the part to arrive. Took us innumerable calls to get this rectified. Once the part was replaced, within a day the machine did not drain water. After using it, one could see water accumulated at the base. So the real ordeal started now, after innumerable calls again, the service engineer visited, tried to just kinda try his skill at fixing it, but nothing worked. He then suggested a pull-out of the dishwasher and after further innumerable calls someone from the company came to pick up the dishwasher. So it has been almost a month, since the pull out was done, I still am awaiting what happened to my machine? Everyday I call their customer service number and the process is the same. They put me on hold to check the status. Sometimes they change the person who talks, other times I am told the engineer will call me in an hour. My patience now has worn off. I am cursing myself for purchasing a Bosch dishwasher. Do you do this to all your customers? I will definitely be putting it all over the social media. You are cheating customers.

I had purchased all of my appliances from them for my apartment in 2010, luckily without any issues hence I never dealt with their customer service.

Then back in 2019 I purchased all of my appliances again for my house -this time and that is when I started to realize what a mistake it was. The sales representative was helpful though (Harris) however calling their customer service was a different story as they are never available. They installed our built-in oven with some screws missing and it was not aligned.the Hob they didn't include the insulin (claiming it is responsibility of the Stone company. The fan was not connected properly and we had to make numerous calls to have it rectified. The built in fridge's drawer got broken 6 months ago and we are still waiting for the service agent to come back with parts.

I started replacing all Appliances (ovens, hood, etc.) with Siemens and would definitely stay away from Homewide.

Product (Bosch) is great however service is terrible.

I bought Beko washing machine from carrefour and they provided me with homewide contact details for any service request required…
I contacted homewide they redirected me to another contact center and then submitted service request 6 weeks ago however till now the service is still not done
They never followed up with me … every time I call they inform me that they are waiting the spare part

I wonder how come the approved dealer have no spare parts ready or can’t manage to have it ready so fast

Terrible company, terrible team and service. They can't even make time to fulfil their obligation to fix the defected product, have been waiting for 3 days now for their call. 4049985 my ticket for washing machine replacement, they just don"t care. I am goign to complain to consumer goods authorities about this company

I would say do not purchase any of BOSCH products in the UAE.

Because there is no customer service.
Actually, you'll be waisting your time and mood.

Complete waste of time, made a booking for washer and dryer service, the earliest time given by the company was after a week, and then nobody showed. When I called to check on the team nobody answered the phone, and I tried. Completely irressposible and useless company. Don't waste your time with them. Luckily mine was not an emergency.

One of the worst consumer service companies in a highly competitive industry of home appliances. I bought a Bosch gas cooker & later a dishwasher & it was an absolute nightmare dealing with them. They just never answer the phone. If it were not for the Bosch agency they would have closed down. Bosch should change their distributor or they risk losing their brand value.

Worst aftersale service ever. They never answer the phone or reply to the whatsapp messages. You will be left in the dark about when they are coming and when things will be fixed. Definitely never buying extended warranty from Carrefour ever again just so i dont need to deal with them in the future.

I opened a ticket as my dishwasher was not working and they called me 10 days later! In the meantime, I tried calling them many times but noone picks up.

They sent a technician to my apartment to see what the issues where. He took his notes and a few days later I received a quotation, but it was missing one major item that needed to be replaced. I asked them to add that in, and they told me to contact a different department (spare parts). I did and they asked me to tell them what the model number was. I sent in images of the items (shelves in a fridge) and told them their technician had come to see it. The agent, Mark, then told me their technician couldn't figure this out and stopped responding to my emails/calls.

The worst customer service ever they don't deliver on time it's hard to get in touch with them.

Avoid them my advice if you don't want headache.

Worse Service. No one answers calls. I’ve been trying 600 522553 and the direct number provided by Sharaf DG. I got nowhere else to go with a broken Bosh blender. Worse distributor to represent a reputed BOSH brand.

Used them to service my Bosch appliance. Impossible to get a hold of anyone there - even their WhatsApp goes unanswered. All promises of timelines for repair proved false, and in the end I don’t believe they diagnosed the problem properly - just replaced a bunch stuff with overpriced parts. I did not get a good impression.

The worst services for bosch and Siemens appliances. They charge for the technician visit and their spare parts are expensive and take long time to fix the appliances due to their awkward procedures.