KAIZEN Asset Management Services

Pls stay away from buildings managed by Kaizen, they don't respond to emergency leakage issues especially in Pulse Dubai south.

Kaizen asks you to do everything through an app. That’s perfectly fine. However the App is riddled with bugs and does not work! It has been like this for over a year! And they don’t allow any processes without using the app! No one can help from customer service either!

Mr. Khan was very fast & efficient in giving all the informations I required. Very very happy with his Service.

One of the worst management company.
I read the reviews and I guess this is there practise and I doubt there accountability.
The maintenance we are paying is 13.7 Aed which is way higher compare to same building.
I had bought the property in May 2023
And this guys are forcing me to pay arrears of maintenance since Jan 2019 when I asked them y shud i pay when I was not the owner?
So now they came up with a solution that they ll increase the maintenance from 13.7 to 15.10 so that they can recover 4year Arrears.
I guess we should lodge a complaint in Rera for the same.

I would Specially like to Thank Mr Abdallah for your Cooperation and Kind Assistance in solving the Query.

Great service through propers communication and the right channels for assistance. Appreciate

The worst asset management ever. They don’t respect their client. And the the security guards are very bad. They go sleep in the duty, and they give empty parking for their nationality only seriously I won’t recommend anyone to live in any community they manage

بحب اتشكر الموظفة السوبر مجتهدة و محترمة هيا (Haya) على مساعدتها لي في وقت متأخر جداً للحصول على تصاريح و كانت جداً متعاونة و سريعة و تابعت معي حتى انتهاء الشيء المطلوب و علو على ذلك قامت بتذكيري بكل شيء يخص الخدمة التي سألتها عنها. فعلاً شركة لديها هكذا موظفة تستحق المكانة التي وصلت اليها ،، شكراً

I am facing a lot of issues with communication with Kaizen, I had to spend 10 minutes over a call explaining my queries and requests, and got promised by the staff to send me a detailed statement of account since I took over my property, and to share with me Rera approved budgets, yet I never received it.

The reason I am giving 2 star and not 1 though I am sure they deserve 1, is because collection team is sooo professional (wink), yes they are indeed, when it comes to money collection, a lot of active communication, and the response is more steady and reliable

A customer agent called Sana went out of her way to help ny form approved in a hurry. Good service. Thank you

Actually, i was surprise that i finished my transaction very fast and that is because of i was entertained and explained very well by Mr. Faizal. He is very responsive and professional.

It was a great help provided by Madliene, She helped me in resolving all my concerns in a matter of 5 minutes, Great support team KAIZEN

Immediate response by Asma for a maintenance issue. Very professional management, admin and operations team.

I moved into the MBL Residence in August, the main bathroom has smelled of sewage since moving in. I have tried to get Kaizen to arranged for this to be fixed. It's now the 31st October and I'm still waiting for someone to come fix this toilet.
I keep getting told someone will come on a particular day and time and they never show up.
Really unprofessional service.

I lived in a Kaizen managed property and the WhatsApp service and communication in general are satisfactory

We are living in living legends. The community is good in terms of villa.
Their is a play ground in the living legends. Kaizen is managing that ground. Unfortunately from past 4 weeks every week they are not maintaining the generator services. The living legends manager is not focusing on this community he is sleeping. We are raising the issue with the helpline many times. But unfortunately no body is taking the matter serious. Upon investigation we have been informed that their is no technical issue in the generator indeed the issue is with the contractor and the management.

I have contacted them to rent a property that was advertised by them. I was told that i will be contacted shortly, and its been more than 48 hours no one has contacted me. They asked for my schedule etc. Which was today, even then no one bothered to call me. I told them specially that i have to come from another city just to see their advertised property and had this feeling that they will not call me back. So I asked for the agent’s number and they refused to give that. I think committing something with a customer and then not fulfilling it is also part of their policy.
A very disappointed customer. Poor customer service!

Chat with online representitive Eddie in WhatsApp.very helpful and friendly person.working efficiently to solve my problem.that is amazing and
Professional

Bad experience. Frustrating community service. The flood lights keep shutting down during our game time.

Dear Kaizen Team,
I want to thank you so much for your help towards your customers. You made everyone feel relaxed and we have already received positive remarks from about how dedicated you are.
I'm so happy to see your hard work resulting in success!
Your passion for the job is what makes you an incredible person to work with.
Keep up the excellent work.

Dear KAIZEN Crew,

It was really helpful and well coordinated by a team member of yours and the details being shared are pretty much informative and supportive.

Keep up the great work which people indeed do.

Dear Kaizen Team,

I want to thank you so much for your help towards your customers. It is too easier to work with Kaizen especially for Maintenance Contractors for Quick Assistance in issuing Work Permits and support. This will help both the Contractors as well as the residents.

Keep the same support always.

Is good for answer, many times experience with other app, only this one reply fast and professional, thx for all your help, asma

I had a late inquiry and contact Kaizen via whats app. The agent Sana was so helpful and answered my questions fully and thoroughly. I fully appreciate her prompt response.

Thomas the manager of MBL Residence Tower has always been very helpful. Whenever I have needed assistance he has been very quick to respond and has helped to facilitate our adjustment to Dubai.
We appreciate him very much

I was in a state of panic as I needed to move out urgently and needed NOC.so I called the customer service toll free number. Mr. Eddie was super helpful, and he assured me that he will resolve the issues very shortly. He was very professional and supported me throughout. I’m very pleased with the service. Thank you Mr Eddie for handling this so efficiently. Thank you Kaizen

Thanks Kaizen. Asma was very helpful to solve my issue related with the service payment over Whatsapp.

I would like to thank Sana Malas on the excellent response that I receive for my query.very responsive and quick! Great service!

Hi Kaizen Team.
I would like to mention this girl Sana and another person who assisted me just before her. I was super impressed by their responsiveness and helping attitude. The way they helped me speaks for their professionalism. Kudos

Dear Kaizen Team,
I want to thank you so much for your help towards your customers. You made everyone feel relaxed and we have already received positive remarks from about how dedicated you are.
I'm so happy to see your hard work resulting in success!
You have always been up in helping us tenants run smoothly and influencing the rest of the team to achieve the company's planned goals. Your passion for the job is what makes you an incredible person to work with.
Keep up the excellent work.

Hi Kaizen Team.
I would like to thanks and mention this girl Sana. I was keep sending emails and reminders to KAIZEN team but there were no responses then this girl came and helped me out in few minutes. Thank you so much Sana. Kudos!

Good evening
Special mention to Nouman for the great service! Very responsible and a great property agent, always helpful, responsive and has great communication. Always willing to take action!
He as well, personally helped us with the Ejari contract, very happy with the service.
Dubai South, The Pulse Townhouses
Thank you
- Marius

Once again needed a work permit for ac servicing on 09.08.21, Rawan and Abdulla both assisted in getting approval while chat was on.

Not enough words to thank kaizen for having such wonderful team

Thank you Kaizen, Latif was quick in approving maintenance permit, form is easy to fill. Very satisfied. Thank you.

Worst management ever seen in any community. Very unprofessional and no contact even after regular complains. Don't know who is handling the community. No one is bothered to manage the Community services and facilities. Common area Manager is interested only on the personal issues and not in services. Only interested to know which villa and apartments are getting sold. I hope after this complain the scenerio changes and management takes serious action on this. Timing of living legends office is till 4.30 and after that no staff is available to help where the timing is mentioned till 6.00pm.

Abdallah is the one who assisted me for the move in request. He is so professional and very responsive he help me to sort out and approved my move in request immediately. Well done keep up the good work Abdallah!

God bless you!

Regards,

Vicky

Good day,
I would like to thank Nouman for being a great property agent! Very helpful, generous and supportive, a great addition to the Kaizen company. Nouman helped us find a very suitable property for us, very fast service, new contacts. Including Etisalat, the Gardener and personally helped us with the Ejari contract!
Has a lot of knowledge and respect towards us
Thank you
- Anastasia- Dubai South- The Pulse townhouses

In The8, a building managed by Kaizen, the pool is left out of service for weeks.

The basement is full of bumps that add zero security but a lot of damage to cars that need to go through a long route.

Lastly, unannounced noisy works make it impossible to work from home. Not the kind of service that you would expect in a high end residence.

I've made numerous complaints, across all communication platforms (their business WhatsApp number, official email etc) and am waiting almost 4 months for a response (numerous reminders and chasers sent to follow up), I can only assume they are purposely delaying any maintenance work until the property warranty runs out so they can start charging tenants / landlords for work. When they did send someone, the poor guys couldn't understand me, did a 5 minute touch up job and honestly looked worse for wear (at an 8am appointment), feel really sorry for the staff / employees, they look overworked. I still have 3 emails / maintenance jobs pending so if anyone from Kaizen reads this, I'm waiting to be contacted.

Small hiccup with our move in request but Moustafa from the Kaisam Team helped us out immediately. Exemplar service, thank you so much

Terrible communication and exceptionally poor community management. I have repeatedly reported people not wearing masks in our community and there is no real follow up. No additional signs are put up. I have now started speaking to the security on site as they are a lot more responsive. Communication regarding any maintenance is last minute and there are repairs that have been pending for months. If I could leave no stars I would.

Fast to respond to your questions with a positive attitude. Provided a solution within 5 minutes, highly appreciated!

Excellent Service. The staff members are very good in customer service, especially Mr. Roel. He was extremely helpful to finalize my move-out process. Wish you team all the success, hope I return back to you soon.

Thank you kaizen asst management Team special thanks to MR Roel Lacuseta for great communicating and helpful

Great management company. The people are very good. Especially Mr Roel and Mr Walid. They are extremely proactive and very quick to respond when you contact them

Dear Sir,

I would like to raise a complain on unacceptable behavior of your company employee Mr. Clive Michael (property manager in Cordoba residence). I have a feeling after having several conversations with him such as he is paying for my rent and i have to present polite and respectful attention to a tenants in a Cordoba property.
Since 20 years renting a properties in Dubai I had first time in my live such unprofessional and rude attitude to client requirements.
I saw on website many awards given to your respected organization and believed that my first time experience with rent will be enjoyable and peaceful but unfortunately it is not happen.
I would like to receive a reply to my comments and even have a chance to meet one of your manager in charge.

Thank you in advance.

Best regards,

Ravshan

I have to quiet honest with you people, you will not regret if you have any experiences or corporation. The company and Mr. Walid knows how to deal with customers, Professional and efficient! Well done, Bravo!

Very great company with great service. Most thanks comes from Roel Lacuesta with his level of professionalism and quickness in responding to his clients. Thank you Roel!

I have had very gooe experience with Kaizen Asset Management. Roel Lacuesta is very professional and has always helped me whenever I came across any isssue and he solved it immidiately. Thank you Roel and Kaizen team.

Every quarter, Kaizen tries to take advantage of me by charging double the actual amount due. In the most recent case, I have spent more than a week trying to resolve the false charges without success. This company provides zero customer support. HORRIBLE COMPANY!

I live in MAG 5 Boulevard Dubai South and so far my experience as a tenant is great. I deal with Mrs. Simcy who is responsive and supportive, any issue in the apartment fixed in time, building 515 is clean. Community is taken care: greenery around, clean. Waiting for community center to start operations again as well as community supermarket. Warm regards.

I requested for the moveout form but it took 6 days to receive it. I was so disappointed that after collating documents from the landlord, tenants and movers the form was received a day after the move out schedule.

I sent a follow-up emails but i have not received a reply on its status.

One of the best asset management services company in Dubai, UAE. They are very professional, they know what's their duties and how to fulfill the duties. We appreciate about their professionalism.

For every step you need to pay. The way management asked the security to handle people is really out of any law imaginable. They contracted with several contractors so they dont need permits.
These are 4x and 5x times the price of any of your favourites.
Trying to take money at every breathe you take. No professionalism at all
And I'm talking about the exchange tower. God bless the other towers and let you go of such management.

Awful! Complaining over a year on a moldy leak next to the elevator for Mazaya 1 R002 second floor. Kaizen sent someone to paint over it, of course a week later the mold was back because the leak was never fixed.
But the service charges invoices oooh those come on time.
Sick of writing emails that no one pays attention to!