Minutes

I got a camera lens protector for my phone and it lasted only a day without being dropped. When I went back to show them the quality of its build, they refused to accept that it was because of the quality, instead blaming it on being dropped.

This place are great because of people who work there much love! And watch and key and every other single thing became are masterpiece! Cheers!

Very bad customer service, please stay away if you want your make a key, they don’t have the capability to fix keys and when you are going back to them they promise to come to your door and help. The key did not work a second time and when I called them they refuse to come to the door and help with the key. I would not recommend them in any way, shape or form. Stay away because of very incapable se

Subject: Complaint regarding rude staff and improper handling of my bag

Dear Minutes,

I hope this email finds you well. I am writing to express my utmost disappointment and dissatisfaction with the service provided by one of your staff members at the Mall of the Emirates branch, specifically Annie. I encountered a highly unpleasant experience with her while I was seeking assistance to get my bag stitched.

Not only was Annie rude in her demeanor, but she also displayed a lack of professionalism during the entire interaction. As I attempted to explain my requirements for the bag's repair, she seemed visibly irritated and demonstrated discourteous body language. As a customer, I believe I have the right to explain my needs without having to endure such behavior. It would have been more appropriate and welcoming if she had shown a friendlier and more accommodating attitude.

Furthermore, upon issuing the invoice, I noticed that the details regarding the bag were inaccurately recorded. While there is indeed a small black dot on the bag, Annie's description of "lining is damaged" is misleading and unacceptable. I acknowledge a minor scratch on the lining, but I strongly object to the assertion that the entire lining is damaged. This discrepancy compelled me to return to the store and discuss the matter with the manager, Kareem, unfortunately, I did not obtain.

During my conversation with the manager, I expressed my disappointment and highlighted the rudeness exhibited by your staff member. I also presented my receipt as evidence of the transaction. Regrettably, the manager did not offer any apologies or reassurances regarding the inappropriate behavior of Annie. I found this lack of accountability deeply concerning and felt the need to bring this matter to the attention of higher management.

It is disheartening to encounter such unprofessional conduct from your staff, especially considering the reputation of your establishment. As a loyal customer, I had always held Minutes in high regard for its quality service and attention to detail. However, this recent experience has certainly tarnished my perception of the brand.

I kindly request that appropriate action is taken to rectify this matter and ensure that incidents like these are not repeated in the future. I also urge you to instill a culture of customer-centricity and sensitivity among your staff members, emphasizing the importance of respectful and thoughtful communication with customers.

I believe in the value of constructive feedback and hope that my concerns will be addressed promptly. I look forward to hearing from you regarding the actions taken to address this issue.

Ilvic

We got some watches adjusted at the Marina Mall location. They were professional and efficient. It only took 20 minutes for 6 watches and they are all perfect.
Thank you so much! We will be back

Got a key copied. Got all the way home and after being told the key will 100% work it didn’t fit in the door. No refund or apology I was just told to come back and they will try again.

Alice did an outstanding job fixing my watch! Her professionalism and skill are top-notch. I couldn't be happier with the service I received. Highly recommend!

Was really grateful for Niyas for fixing the screen of my phone. It was a really good service.

Mr Sajith Kumara is an amazing guy and he helped me to fix my chain that almost looked impossible for any shops that i took it for fixing! He has magic hands!

Yusuf is the best in Dubai, I am glad I met him. Professional polite and friendly. Did perfect job in literally minutes. Thank you Yusuf

Real professionals with magic hands! Staff are very friendly and always smiling while providing a very quick and efficient service. Thank you so much Thushara!

Very professional & friendly, Mr Thushara help me sort an issue with my lock battery that in any other shop I couldn’t solve. 100% recommended!

It’s the best place for services that you need every day… very credible, and you can trust them on the expensive pieces. I fixed my rolex here!

Good services provided by a highly qualified staff fully helpful and cheerful with friendly manner way which l really appreciate, thanks alot Sameh and Ur team

Very nice service and professional, I highly recommend “minutes”
Many thanks to Sameh in marina branch.

Very quick and great place for mobile services and reasonable prices. Highly recommend minutes marina Mall branch.

Wonderful staff in Marina Mall branch. Thushara was very kind and extra skillful fixing my iPhone and Sameh was very helpful with a very positive attitude. A big thank you to this incredible team!

I had a good experience when I visited minutes Dubai marina mall, I liked the customer service, very fast and professional. Thanks to Winnie the sales lady who served me.looking forward to visit minutes marina mall again

The worst experience I had. I wanted to fix my zipline on the bag. They told me they cannot even say if they can do it or not and must send it to the warehouse. Come on it's not a nuclear plant it's just a zipline! A regular issue that supposes to have a regular price. Ok I left the bag and they promised to call tomorrow. Nobody called me. I only get a call at noon the day after and they asked for 350 aed just for changing a zipline! The new bag is no more than 200-300 aed. Why cant you set firm prices for at least regular issues and give them at once? It took one more day to move the bag back to the branch so almost a week is gone.

I did my home key, really it is very quick and very helpful staff in theshop. I recommended this

Dubai Marina Mall brunch. Very bad service the stuffs are not helpful at all.specialy the manager he's name "Tushara or Thushara" very slow, careless.its just a was of time
going there

This shop deserves more than 5 stars! I went there to have my keys duplicated and was so surprised because of the quick service and response, special mentioned to the lady named Jam, she is very approachable and did the duplication very well. Good Job and keep it up!

Friendly staff and very accommodating.specially the lady jemaima who help me duplicate my broken key. Good job

Good service and very efficient. I will surely comeback and refer to my friends. Special mention to Jemaima who is always smiling and accommodating to customers.

Excellent job once I needed to change the watchstrip. I got thebest advice and the job was done fast and to the top. Recommend especially Mr Naveen who indeed understand his profession well.

Great and quick experience with adjusting my sunglasses with staff member Charmine.
Happy customer, will be back in the future. Recommend!

Amazing service! He just fixed my sunglasses for only few seconds! Always great place to fix anything! Totally recommended!

Thushara fixed my AirPod while no one could figure out why my AirPod case isn’t charging

Now the case is working perfectly

Best services, quick, friendly staff and good quality. Sharmaine lovely lady always helpful. Highly recommend

Great service and very helpful staff, you can ask for Tushara he can directly help you. Very professional.

Friendly service who are willing to do the little jobs right away and hand your phone, watch etc.back to you instantly.
Will be using them again in future

Good Customer Service and working relationship with customers but the price is little high hope you guys reduce the price to make customers to smile more than ever before

Mr. Naveen and sharmaine very professional staff excellent customer quick and efficient good asset in your company

The staff is really amazing.they are always smiling.they know how to treat customers.i loooove the service

Thushara was so helpful and the service was really fast. Definitely recommend Minutes dubai marina mall.