Move One Moving and Storage Logistics Pet Shipping - Dubai, UAE

I used MoveOne for my relocation from Istanbul to Dubai. Everything was on time and all crew was professional. All my items delivered without any damage.

Used for shipment to Australia - they just care on asking more money - very poor customer service, broken stuff - unprofessional

Terrible experience. They were so bad, to the extent that one of their staff had put out his cigarettes in the soil of our living plant. A dozen of other issues but we learnt our lesson not to use them again.

I used this company to move my belongings from Dubai to KSA in October 2019. I had always used Delight movers previously who are amazing, but my new company suggested Moveone so I assumed they would be okay. At the Dubai end, everything was okay, but not as good as Delight or as organized. They parked the van miles away. When I asked why they didn't use the car-park directly in front of the building, they said they would have to pay for it! So guess what? I paid for it myself. At the KSA end, a complete fiasco. A group of men arrived in a shabby open truck, not even in company t-shirts, but grubby clothes and open toes shoes. No English. No experience in unpacking - not unless - as an example - you consider turning a box of expensive books upside down onto the floor experience? The driver of the truck plonked himself down on my lounge chair, made himself right at home! The men piled so many boxes into my hallway that the building management had to come as they were creating a fire hazard. I ended up unpacking most of the boxes myself as they were completely clueless and were taking forever. Oh and the best part? One of a pair of marble topped tables was completely smashed, plastic storage boxes were broken (who breaks plastic?) as was my metal filing cabinet and a hand painted plate. The driver was pressuring for me to sign the papers so they could leave and at that point I wanted them to leave also; it was exhausting. After checking the inventory it was then I realized that a painting was missing, an expensive LED lamp and all of my CDs and DVDs that I had been collecting for years. I am convinced these items were not 'lost' in transit as I have photos of them with all the belongings ready for packing in Dubai. Moveone basically washed their hands of any responsibility and I have been left to haggle with the insurance company. I have moved multiple times and across three continents without so much as a broken glass. So, I would not recommend this company in a million years, and if I could give them 0 stars I would. Oh, and I also forgot to mention that the bubble wrap I specifically asked for to protect delicate/expensive items and was guaranteed would be provided.was not. What did I get? Paper and cling film. My golf clubs which cost a fortune - wrapped in cling film. Hand blown glass items - paper. And the marble tables? In a crate but without any padding. What a joke.

I have moved many a time between countries and all our valuables. This time we used Move One, we were plagued with many issues. There was a sign from the get-go which I should have paid attention to but unfortunately didnt - My coordinator promised me a quote in a few hours but took many days to get back to me and cited admin issues.
1. My coordinator from origin, confirmed many details on the size and volume and then we ended up paying extra for packing.
2. It was promised to be 1 day, but ended up being 2 despite all details.
3. I specifically asked for 3 crates for TVs/computer which was understood to be part of the quote. They gave me 1 large one and it wasnt even padded for the extra room.
4.every step of the way, they charged for extras and pushed for immediate payments.
5. Once landed, many items were damaged, torn, broken.
6. Screen crate - reached me upside down! And all the items moved around inside.
7. Delivery was uncoordinated and timing was off leading to costs and surprises.

Im not amused and would not recommed their services based on my experience.

MoveOne was the company used to help me with moving from Copenhagen to Dubai, both for the transport of my goods and for helping me finding a place to live in Dubai.
I have been dealing with different people for each of the services and it has been a disaster all over.
With regards to moving my goods, they are really expensive and unreasonable, always bringing extra fees. They are expecting me to be able to plan my moving-in with a 2 days notice, completely ignoring the costs that that will bring me and the fact that I have a job that requires a lot of travelling, and hence, good planning.
In terms of finding a place to live, they have shown me really awful places (with mold, broken door handlers, etc.) which was so unprofessional. Otherwise, I had to tell them exactly which buildings I wanted to see. They are supposed to understand what the client wants and show them the places to cater to our needs, but they have no clue what they're doing.
To summarize, it has been a huge headache dealing with them and I cant recommend them.

Moving and relocating is like having a bad hair day; but with Move One; they make everything so easy and simple. For the first time during our move we didn't feel the stress of relocating. Hands down Move One is your go to people when you need to move. Totally recommended for all your relocation services! Very professional and they deliver what they promise.

All I can say about Move One is Great Service, Transparent quotes, regular updates in a timely fashion and They always have a solution making your complex request an easy walk in the park.

Highly recommended to anyone looking for a reliable and professional moving, logistics and relocation services. Thank you MoveOne!

Best in class logistics solutions, customized pricing options whenever needed move one will be there to assist you and guide you the best solutions since we are the master of logistics solutions.

I was searching for a removal company to move from Wroclaw down to DUBAI. I've got few quotes from various removal companies however Move One was by far the most organised and professional. They nicely packed and loaded all my stuff.
They showed up on time and got the works done vastly. When it reached my new place they nicely moved and unpacked all the goods, not even a single scratch on my belongings.
All in all very positive experience no complaints. A very satisfactory experience made me give a large bonus to the crew, and the guys where very nice people.
Recommended company from me.

I will share a very candidate feedback. They are good at marketing but expensive than the other relocation service providers. Their packing and quality of service is no different than any other so please do not fall for it if they boast about being 'FIDI Certified'. Here is the quick highlight about my experience with them when I moved my stuff from Dubai to Sydney:

- Their packing staff are not professional. Two guys came for my packing and only one knew how to do the job. The other one was a relative of the main staff and he had little idea about safe and quality packing.
- The back office staff have little idea on what happens on the ground. They kept on claiming their quality if packing is of a high standard (bubble wrapping) and chances of damage are minimal. The truth is not a a single item was bubble wrapped and so many of my items were damaged when they got to my house. If I had not take any insurance, there was no way I would have received any compensation.
- I paid for full packing and unpacking service. Their partners in Sydney, Palmers Relocation, only unpacked few items and left the majority for me to unpack. They are not aligned with their partners on the agreement.
-Till date i have not received any result of the complaint and feedback I provided to Operations Manager.

My recommendation: They are no different than any other relocation company. Do not pay the premium price, as what you get in return is damaged items, poor packing, compromise on scope of service and then no further communication or response on the result of the investigation.

Used Move One for my relocation to Spain. Wonderful service, the crew has done state of the art job by packing every single item with extra care and placing in high quality cardboard boxes and also in wooden crates for delicate goods like TVs and my piano. Everything arrived safe and sound. Nothing was misplaced nor damaged. Paperwork was handled by the Moving team, I had a great support which I am so thankful about. I also used Move One for transportation of my Cat. She came with us on the same flight.
Stress free move!
Highly recommended!
Move One is truly the best!