NESTLE UAE L.L.C - water warehouse

Stay away from them, poorest customer service you will experience. App not working properly, coupons in your balance incorrect, they will not answer any complaints, promise to call back.enough alternatives in the market

Worst company!
Everything going wrong every week. We don’t have water, don’t have a response from support team, nothing.

Horrible service.almost impossible to get your water delivered especially if you paid in advance. Their costumer service is not responsive.

They will come to your door step to sell coupons and expensive empty water bottles which other companies give them free of charge, as soon as you run of coupons you expect them to call you and ask to top up so you can continue using their service no you have to call them and after several attempts someone will answer to tell you download their app, register and buy the coupons, is it that simple? ! No it’s not you cannot buy coupons on their app it always says someone will get in touch with you to add your account so you can buy new coupons, did this several time never received a call back, tried to call them they are unreachable anymore.worst water company ever! It’s been a month since I run out of coupons no one even bothered to call, couldn’t buy through their app and I cannot get hold of them! Useless…one star is too generous!

Bad experience with this company. We paid for 25 gallon of water in advance knowing delivery will be made every Mondays. Our delivery was skipped for 3 weeks in a row and customer service is useless. Just waist of time and money. Stay away from this Nestle water service.

Contact service is disaster.when you are trying to reach them the bot is greeting again hang again and nothing happens.

غالي جدا في الاسعار يوجد شركات ارخص وبنفس الجودة
المشكله التوصيل ولا توجد عروض للعملاء

Worth service ever!
Is just wasting of energy talking to their customer service
Their online app is soooo slow
I mean we are in 2022 and i have to talk 2 hours to get one bottle of water

I am getting leaking bottles once every month or two. I request earlier deivery and get the confirmation but no one shows up.
Last similar incidents were yesterday.
Service quality is bad, water quality is good!

Worst company to deal with
They pretend to give you a new dispencer for free
But its already used and non functional and they said 1 year warranty and now they dont want to replace it

I had a very bad experienced with the delivery guy. He was rude and doesn't show any respect to their client! I ordered a week ago and the delivery should be yesterday Monday, but I received a call from the delivery guy and he asked if he can delivery the next day. I give leeway to it and waited for another day. But he arrived today (Tuesday), and only for 5 minutes I'm waiting for the accounts to give the Boucher payment the delivery guy went upstairs and took the Boucher stab from me and said call the number hotline if you need water! What? I've waited for you for a day dude! And WORST he even doesn't want to took the empty bottles! Very Very Worst Experienced I ever had! Is this Customer Service?

They stole my balance from e-wallet they use to charge me when I'm not use it

they atomically dedicat even if you not replace any bottles

not recommended any one to use the e-wallet it wast of your money and there is no respond from xustomer services and mangment

i complian many time and they promised to back the money to wallet and they didn't i have more than one month following up and no one able to solve it

The worst to deal with!
Bad customer service, leaked bottles and when you complain nothing happens.don't ever deal with them

باعوني الكولر و الكوبونات وخلاص ما شفتهم مرة تانية و اتصل مليار مرة ما حد بيرد المعاملة سيئة جدا

The most unprofessional water service we have come across. They are never on time when asked for delivery. Hardly make any visits to their customers. I am switching to some other company and i would suggest other people to do so.