Bought 6 Rolls of different models to match it with my room interior, came later to replace 4 new of them with the one I choose they refused replacement or Refund. I even asked him for 50% refund they refused. What kind of sales skills they have. They are losing valuable clients.
Definately one of the best providers of wall coverings in Dubai amazing sales and moreover after sales services. Punctuality, cleanliness, and precision of work is definately something that will make me recommend ngc nafees and deal with them only for any upcoming work I should have in This field.
I sent them a picture of wallpaper available in the shop, and they take a request, she said that it is available, and when installing, I was shocked because the paper is completely different and you want a sum in case you want to change. The error is from the one on WhatsApp. I do not advise dealing with them if there is a quarter of a star, I would put it for them
طلبت منهم ورق جدران نفس الي مركبته الشيف بدر وأتفاجأت عند التركيب بانه الورق مختلف تماما انا عن نفسي ما راح اتعامل معاهم مره 2 والي تاخذ الطلب ماتعرف شي بس تقول موجود موجود واخر شي وقت التركيب يكون شي 2 والغلط منها وتبي فلوس اذا بغيره ما انصحكم فيهم ابدا
I am happy with the service and support provided by sales person (Ms. Ana) and on site team with only one person (Jamaal) with professional finishing on work. Keep it up
I will give two reviews, one for curtain and other for wallpaper. Firstly curtains, I wish there would have been less than one rating available. I paid hefty amount for curtains but there was no justification done by the work. I paid ~ 7k for three curtains but quality of rod was merely around AED 100 only and stitching quality was miserable, when complaint about this then I had been asked to pay differential amount. Moreover, people who came for fixing had made few holes on the wall without my knowledge, which I detected subsequently but again there was no point to complaint as they were not ready to listen.
On the other hand, my experience with wallpaper was superb, extremely good quality, amazing customer service and very professional staff who came for fixing.
I would definitely recommend NGC for wallpapers but not for curtain.
Very bad customer dealing, i tried to order three rolls wallpaper and they send quote in which material was in stock when our team reached to take delivery next day they informed that its sold out and then agreed to arrange delivery by 20th December and i requested to send one mail confirmation for delivery but didn't received yet. I made almost 5 calls to get a confirmation still didn't received any mail confirmation.