Occasions Cakes Al nahda Dubai

I recently visited Occasion, and I must say the overall experience was quite disappointing. The staff's attitude was shockingly rude, which significantly impacted our enjoyment. Despite the appealing name, the atmosphere was marred by their lack of hospitality. I hope they address this issue to provide a more welcoming environment, and the lady in this branch she need to be more polite when she talk to the customer, not recommended

I would like to give zero stars but couldn’t. Staff full of attitude as if they are the customers and we are the sellers. Ordered the cake at around 4: 30 pm for delivery at 10 pm. Didn’t receive the cake even at 10: 30 and no call from them. So called to enquire. Without giving any reason or explaining the situation directly asked me if i can accept any other flavour. When asked why didn’t you call me when you knew you couldn’t deliver the ordered flavour he didn’t say anything except repeating ‘can i offer another flavour’ not in a nice tone either. When asked is this the service you give to customers the reply is an arrogant yes. Never ever buying from occasions. Even if you have quality cakes to offer if the staff are such arrogant nobody will buy from you. As the arrogant staff think there are many customers for them other than me, there are many other cake shops as well.

Belgian Chocolate Cake -1 Kg
We ordered the cake on phone and asked the chef to make changes in the design and add some golden coloured chocolate in diff shapes. We were very happy with the design n taste of the cake.

I recently visited Occasions Bakery, and I was disappointed with the service. The salespeople seemed unaware of the products they were selling, and when I asked about the ingredients, they were unable to provide clear information. This lack of knowledge about their own products left me feeling unsatisfied with my visit. Not only was the service lacking at Occasions Bakery, but the quality of their pastries has also declined. I tried their mango cake, fudge cake, and rabdi, and I have to say that they tasted far from what I expected. The flavors were off, and the overall quality of these items seemed to have taken a nosedive since my previous visits.

The cake in the photo might look delicious, but definitely not the taste. I guess the baker has never tasted Rasamalai in life. The cream tastes salty. Cake is not there mere cream filling with a slight sour taste on the same date of purchase. I will never recommend to anyone about this cake shop nor buy again from here. It would be great if the concentrate on the taste, similar to the way they concentrate on the cake price.

We ordered our daughters birthday cake from here. Staff was very helpful, descriptive in their approach and patiently answered our queries.
Would definitely recommend them.
Cake was delicious

Simply Scrumptious Cakes. Various Varieties of Confectionery Products. Butterscotch cake made to order was very fresh professionally packed and delivered on time.
Special thanks to Mr Yogesh, who helped excute the order very smoothly.

We had ordered butter scotch cake as base with chocolate icing it's a customised cake.excellent taste kudos to the chef.and the entire team

Cakes was delicious, last time we brought a cake from here. It was totally eggless and worth for money. Politely staff.

Firstly, royal opera cake I ordered for my kid's birthday was supposed to have blueberry fillings, butterscotch fillings etc on a vanilla base. At least thats how they sold it to me.

But when we ate the cake, it was 99% vanilla cake and hardly any noticeable butterscotch and blueberry fillings. Also, they are cheating by putting less cake and more cream. I'm extremely disappointed. Just because the cake is tasting good doesn't mean you will cheat to make more profit. All my guests felt we ate vanilla cake only.

Secondly, They are simply ripping off customers for rice paper photo printing. This is how they do it -

Their 1 KG cake is 110 dhs.
Simple rice paper photo print on cake is 50 dhs.
So 1 kg cake with photo print becomes 160 dhs cake.

But if you buy 2 KG cake with photo print, they will not do 110x2+50 = 270 dhs instead they multiplly like this - (110+50) ×2kg = 320 dhs.

How clever of them? And customers are not understanding how they are getting fooled.

1 kg and 2 kg cake hardly have few cms difference but seller still doubles the picture cost.

Which means if you order 5 kg cake with photo print, they will charge (110+50) ×5kg = 800 dhs instead of 600 dhs. That means 200dhs for just a rice paper print for maybe few inches extra.

The cake size in diameter does not keep doubling with every 1 kg added but they still double the cost of photo with every kg. What a big rip-off.

I highlighted what ripoff they are doing to customers. So the manager said our experts have to be paid extra salary for every 1 kg added. Because he knew he cannot justify the additional rice paper and edible color cost so much.

I cannot again buy from someone who is inheritently UNETHICAL in their business.

I had ordered a cake on short notice. They did their best and got it delivered on time. The best place to order the cakes.

Calling several times al nahda branch and whatsupp no response but karama branch well response cake is nice

We ordered a birthday cake for our girl in butterscotch flavour and we requested for a unicorn theme. It was done with such finesse and the cake tasted just right with the correct level of sweetness. Well done to the occasions team. Thank you.

Best authentic cakes I ever had too delicious and moist, mainly all fresh and tasty wide menu for so many cake flavor.amazing ambience must visit guys?

I ordered customize cake and it's exactly what I given to them so perfect in finished. Thank you so much for make our occasion memorable ️ must explore their new flavours rasmalai, pan and cocoa hazelnut.

We ordered chocolate kit Kat cake which tasted quite bitter and also tangy which is normally not associated with this type of cake. I suspect cake could have past its shelf life or may be some other issue. When we called them, they didn’t paid much heed to our complaint and tried to ignore us.we regularly buy cakes from them since they are only one with the eggless option in the area and didn’t find any issue earlier.however, in this case, we had unpleasant experience and we are not sure if next time we will buy from them more so because of their arrogant/ignorant attitude …this review relates to Al Nahda branch

Cakes. Are really important in our lives. If you live in al nahda this is the place for cakes. Look no further.

Bought Rashmalai cake from occasion Al Nahda yesterday at 3.08pm to be precise.cake was good but customer service was bad and rude.
I don't know the name of the person.seem to be senior employee was very rude while talking. Very proud guy with lot of attitude.
Will never go back even though the cake was nice.
Attitude and behaviour also matters.

Ordered kaju katli cake from occasions. Extremely fresh, delivered on time and highly recommendable.

Ordered mango flavoured cake but got lots of cream with some cake sandwiched within the creamy layers. Unhygenic stuff. Lots of better options are there in Dubai. Dont get carried away with name only. Try other cake shops around.

I just purchased a cake yesterday, it tasted unfresh and priced high for not worth the quality.

Occassions used to do good cakes in the start, but not anymore.

I paid for one Vanilla Marble cake on 02/04/2022 for home delivery by 08/04/2022. Today i requested them to deliver it by today Night, they told me cannot. What can I do now?

We bought royal falooda cake yesterday and we got one spoiled cake. It is smelling while we going to eat. When we complaint to them, they replaced new cake immediately. But it is not at all acceptable to sell expired cake to customers.

We bought rasmalai pastries and it turned out to be disastrous. Foul smell and tasted sour.
It was stale and tasted awful.
Please do not fool customers saying it’s fresh when asked.

Ordered a rasmalai cake after seeing a FB post from occasions … it was good and full of flavor…but presentation was far from what they showed in add…very average looks

Superb cake ️
Thank you very much for your service!
Ordered a krispy chocolate, it was very good, likes it.
Maintain this quality and service!

Excellent quality cakes and pastries….
Location is easy to access ….
Chocolate based cakes are really delicious…
Staff also very much supportive to select your favourite cakes …
Parking also available on paid bases in front of shop…

Best quality cakes
So soft and tasty and mainly it's not too sweet yet relishing
They are very good in customized and party orders
Reasonable in pricing as well

Thank you Mr. Yash

Once Again this year we had ordered a customised Birthday cake for our daughter Birthday from Occassion Al Nadha.

Thanks to all the staff out there and our special thanks to Mr Yash who was so helpful and he understood our requirements so easily what exactly I am looking for and the cake was beautifully designed as we asked for it and it was above the expectations and we received lots of compliments on how great it looked and must say  It was tasted Delicious too Just perfect.loved it Thank you.

I had twice bad experience from Occations from burdubai branch as sponge of cake was literally watery.soft than normal.which spoiled entire experience.one more time on some one's birthday I had similar kind of experience and thought not to visit again but at this time Mr. Yash who is working in Nahda branch.he heard me and assured it that this time will be totally difference in service and quality of product.we purchased.chocolate truffle with outer layer of caramel on layer. Yash had justified as they do not use egg in cake.being vegetarian I was impressed and I will be your promoting your product with my friend circle. All credit goes to your kitchen team who made such a lovely cake and credit to Yash who is basically Gujrati and convinced me fully from detractor to promotor. Kudos to team. Understanding customer's demand is important job which your team has done it. Also special offer going on cookie bottle if bill is above 100 dhs.cookies were made with high quality as well.

Special shout out and thank you to Salim Ansari for helping me with getting my delivery rerouted to another location at the last minute! Kudos to the efficiently managing this and making sure this happened.helps me ensure my friend's birthday goes smoothly!

NEGATIVE STARS - for the customer service and response
They dont even care to respond to the resquest in a timely manner. Receiving response after a day.

I ordered a custom cake here and asked them to make a nice design with flowers for my wife's birthday. Needless to say they nailed it! The design and taste was spot on, and the price was extremely competitive to all other cake shops. Overall the experience was very good, the staff and even the manager of the branch were very helpful. Keep up the good work guys!

Nice variety of flavours in the Cakes. Brought home a Rasmalai Cake from here and was impressed. 9/10 taste. 10/10 combination. Would recommend.

Extremely bad customer service. I have waited for more than a hour for delivery, but they didn't delivered the cake. Even when my place was hardly 10 mins away from the shop. If they can't deliver, they shouldn't make fake commitment.

Cream is more with lowest quality; there is no taste of Rasmalai and very much disappointed with their Rasmalai cake which i purchased.

Thank you for the wonderful cake! Perfect finishing and right amount of sugar.surely coming back!

The staff didn't have the courtesy while speaking with customer. My personal experience opinion.

They have delicious cakes with affordable prices. On time delivery. No call back fuss. Just ping them on what’s app, they will leave a link to select your cake choices. Send them your details they will deliver to your door step** (Condition apply). Only inconvenience is they have only cash on delivery, I would suggest them to start with card/online payments.
Thank you Occasions team for your dedicated service, Keep up the good work.

Extremely disappointed with the way they are responding to the customers feed back and they were not in a mood to look after the customer need. Worst experience

Cakes are good Infact they have all good range of cakes. But all are Eggless. So it's very good place for Vegetarians.

Ordered just a day before.the cake a photo cake with name and year edited. The cake was perfect inside and out! My son loved the moist vanilla cake with two layers of amazing frosting in between. Would definitely recommend. Good job

I have bought cakes from here before and I was a fan, just yesterday I bought a cake, and when we cut it was 80% only cream? Are you guys selling only cream with the name of cake on top, i bake cakes at home too and I could see the 50 Grams of cake that was put inside just to show it was a cake, it was someone s bday and we literally could not eat that blob of FLUFFED UP CREAM, there was hardly any cake and it spoilt the moment.il nvr prefer to buy from here again as is purchased Cream worth 65 dhs
Honestly expected better!

Fantastic cake and pastry shop. Staff is good and helps to select right cake size and its design. Customised within budget. I will share cake photo soon here.

Occasion Cakes in Al Nahda offer a variety of customized Cakes for every "occasion".

One thing that I would recommend to someone ordering any cake, make sure you discuss about availability of their delivery service, otherwise you have to go there and pick up the order by yourself after ordering.

This is the worst velvet cake I have ever had, it was only creamy no cake,

request all not to every try this this cake,

try red velvet from Bakemart.

Rating (-5)

If you are looking for celebration and quality cakes.visit here.chocolate truffle is my favourite.

Very good bakeshop for delicious cakes and sweets. Cakes are very fresh and yummy. Couple of occasions I visited here and purchased Chocolate cakes for my son birthday. Shop is conveniently located in Al Nahda 2 and timings are nice. Public parking is available here.

Fresh in-house baked cakes, pastries sweets etc.available here. Innovative designs and they undertake bulk orders as well.