Ocean Network Express L.L.C

For what purpose they have a land line number if they are not picking the call, they don't want sale or enquires, it looks like an indian government office.

Customer service that is terrible, I had to spend 2 days contacting and following-up with them for delivery order. There is a lack of support for import documentation.

Company is on excellent location well they have very strict rules staff is very slow never answerd the call on time and never replied for emails for long times also they take too much extra time to provide DO.

A rude delivery guy came in to deliver a package, asked for my EID and showed it to him. I refuse to give it to him since I am being careful with handing over personal stuffs to strangers due to covid, he instead raise his voice on me and told me to put it above the package so he can take a photo. This old rude guy flee right away after taking the photo. I won’t hesitate to put his name here If only I have it.

Poor customer service. Khaja from export dept.in Jeddah team are very unhelpful, he couldn't even check or assist us in knowing the specific charges, very disappointed.trying to avoid your client just because u don't want to help us.very rude & impolite.we are calling u as a customer because we are seeking for assistance but ever since we are dealing with you, u don't find solution u making it hard & giving us more delays in getting the result.

Very busy area for Parking and token need more than 2 hours to serve.they are very organised but sooo busy

First of all you will never get parking here and pay parking available for Aed 30/2 hour.very unproffessional & slow staff at the DO counter.

Their waiting area is a mess and there are more people waiting than chairs. Staff is very reluctant as it takes a lot of time to get any document made. I personally had to wait more than an hour to collect a delivery order and it was a hassle finding parking. Took me around 20 mins to find a parking spot just to go in to the building. They should highly improve the timings of their processes and also manage the parking somehow for its customers.