بت زون شارع الشيخ زايد Petzone Sheikh Zayed Road

Chilled nice place amazing beach and vibes but the food quality could use an uplifting and the rooms could use a facelift

Amazing pet grooming team including Mark, Melvi and Avinash, saved my Persian fold Tigra from annoying tangles and did exact haircut as I showed on the photo for example. I was quite worried as it was my first trial of this kind of services, searched in the internet and around the area when my eyes caught attractive 2 stories pets shop. I left very satisfied. Thank you guys! You are real pros who know how to handle difficult cats Definitely coming back to your friendly corner?

The best pets store I've ever been to, it sells everything your pets needs and they make really good discounts. I wish they'd open one in abudhabi

Shop is good enough for the pets, I was with my sis & bro to wash and groom for their cat.
It was surprising me that the way the staff was handling the pet, really not acceptable at all.they need to provide more care when they handle with pets. While we check with them, they are informing that they are very busy of other appointments and not enough staff for the store.
As a customer we need the best service for what we are paying.

I have been bringing my dogs for many years, it is the best groomer in whole Dubai. I trust them with my furbabies

They made an appointment with some senior stylist for my dog’s grooming but once I reached to the shop they kept me waiting for a while then came out and said our stylist refuses to groom your dog sorry! But while booking earlier they recommended me on that if you’re looking for senior stylist Orlando is the best with 20 years of experience and I said good because last time wasn’t pleasant experience with other stylist for many reasons! But later in the shop I realized it without informing me to cancel the appointment and the reason behind that was the stylist didn’t liked me for why you didn’t appreciate my colleague’s job last time! It was a first time I saw something like this here in Dubai! Insulting customer like this? ! And there was not a manager or supervisor to solve the issue they reject booked customer like this without a shame! I expect the response from management of this shop.

Wade's sweet shop in all the associations of beasts and birds, beautiful reptile dogs, I loved the shop I love the shop very good

Shahbaz is the greatest helper, very nice information about my fishes! I’ve been his customer for months now and he always gives me good advice! Great shahbaz!

Amazing place for pet grooming. They have a wide range of pet products. The manager Mr Wasim has done a great job running the place. Extremely friendly staff and my go to place for pets

Nice, very pleasant smelling relaxed place for pet needs and grooming.
We have been here many times for nail clipping for our cockatiel. Good job done most of the times.
Lots of parking around, so its easy to access and visit.

I regularly purchase pet food from here. They have a good wide variety that you can easily choose from.

Bought a Green Cheek Conure from this place, at the time it was extremely hot in the shop as they have been having power issues and most of the animals we saw in there were burning from heat.

We spoke with the bird employees about the conure we were buying and bought food+cage+the parrot from them only to have the parrot tragically die in his own cage after 3 days. To our confusion we called petzone and all the guy ever said was “oh it could be multiple things” repeatedly.

Our house has 3 purifiers (that do not have humidifying features) and one is in the same room as the bird so air quality is definitely not the reason. Reading other comments here he probably died from an infection carried over from the shop.

When asking petzone about a refund all the guy on the phone said was we do not do that and that he’s sorry.

Extremely frustrating and disappointing given Petzone’s high prices and prime location. I will forward our case to the municipality and I suggest anyone who had encountered the same issue to complain as well.

I had awful experience with pet zone and from all the other reviews u’ll know that this place sucks
…. It is highly overrated and they sell animals in very bad condition…this is just a money making business for them once the animal passes away they replace it with a new one…please dont buy animals…adopt them from a reputable adoption centre and not this awful place

Horrible place.

Bunnies are infested with parasites and are sick on day one of getting them. I got my first bunny from here and he died not even a few week later from complications from parasites.

Never, ever, ever, buy bunnies or pets from here. If one is infested most likely all of them are.

Same with Pet Corner close by to this shop both are heavily infested with parasites it seems.

Maybe start taking care of the animals you are selling. Disgusting

Good place to get your pet supplies from. Has a large variety with acceptable prices. Staff are friendly, but not knowledgeable about the products they sell.

Shark is the best! He was so helpful when helping me select fish and a tank for my house. So knowledgeable and a great guy:)

Very good customer service. You find everything for the pets. They also have grooming services but have not tried that out yet.

Good range of food, treats and toys. I get cat food here and live worms for my frog.

However, I can't spend much time browsing because of the horrible, overpowering, artificial air-freshener stink that permeates the entire store. The poor staff must go home with headaches every day, and it must be even worse for the poor animals whose noses are much more sensitive than humans'. Whenever I have been in the shop even for 5 minutes, I have to change my clothes when I get home because the smell gets into them. Please, Petzone management, get rid of this horrible smell for the sake of your customers, staff and most importantly, animals!

This company possibly be the best in uae
I haven’t seen any pet store with so many good things (not even from noon or Amaozon)

Free delivery
No minimum charges
Cash on delivery & card on delivery
Same day delivery

I literally ordered something worth 12 aed and they delivered it on time

Same product I tried ordering from noon my bill was aed 32 (delivery + cash on delivery aed 10)

For sure this wont be my last order from them

Daisy, Harold and Jenico are the most professional pet care professionals we have ever met.
Best place to your fur babies.
Keep it up, Pet Zone.

Really nice and fairly proced for grooming plus they have a great selection of goods for pets from play to food to maintenance to housing

What a lovely pet shop. They cater to most kinds of pets, cats, dogs, birds, hamsters etc and have all kinds of toys, food and accessories for them in addition to the veterinary services

I have bought my two sugar gliders from Petzone and I must say that their customer services and knowledge is absolutely amazing.
A huge thank you to Shiraz for helping me choosing food, accessories, cage, etc.and for sharing knowledgeable information! Thanks to Shiraz, Petzone has gained a lifetime customer!

Amazing experience. We just went to buy goldfish supplies and the staff was super helpful, knowledgeable, and didn't try to upsell. We were behind the line of someone spending 20,000 dirhams and got the same, great treatment. Our sales associate added on a 100 dirham discount (I assume because we are first time customers). We actually went to this location by accident, but will definitely be back!

I'm conflicted. The store itself is nice. The decor is welcoming and pleasantly unexpected for a pretty store. However, the access ramp for the shop is a disgrace.

Wide variety of high quality pet products. Good customer service. In actual pets they have mostly birds, fish, rabbits and some reptiles.

After sale is so bad!

We specifically double confirmed our cat tree would be assembled on delivery at the check out counter to P. - when it was delivered it wasn’t assembled as the guy said we didn’t request for it.

2 hours of fighting later (and being called liars about it) we hired another company to come and do it for us.

Almost everything is overpriced, pet haircut is mediocre at best wouldn't go again as it expensive aswell I expected more but alas this place only looks good

Worst pet shop, never go there. We bought an indian ringneck parrot from their shop at a highly overpriced rate (this is what we came to know after of course) we initially requested for male specifically and it turned out they sold us a female that was severely sick. The bird was not eating and didn’t have the energy to move since the beginning which lead us to suspect that there is something wrong.after 2 trips to the shop, the staff was constantly assuring us that its normal and it needs time to adapt to new environment. The bird didn’t survive for more than 3 weeks. We were taking extreme care of it and cost us more money as we eventually took him to a vet 2 times where it was hospitalized and died after 2 days. They sold us an extremely sick baby bird for 5 times its original price.

Extremely bad customer service. Old Philipino staff in the reception didn't even bother to acknowledge or greet the customer same goes with the other staffs acting so busy when the shop has no customer! I asked for assistance finding ear mites drop for my cat and they kept on referring me to one staff and another until I ended up browsing since they didn't want to assist. Highly not recommended!

Not all animals are there only birds and reptiles no dogs or cats available. Its is massive for all items you need as a pet owner though

They had a lot of options, only place where i found kittens formula milk as it is out of stock in a lot of places

Clean, with great staff and very good brands.i found all what I needed for our hamster. I saw that it has great staff for dogs included care room

I went to get advice on high quality protein base cat dry food and I was so pleased and surprise that one of store assistant (Mazaffar Ali) was so helpful. He took his time and guided me through the brands and nutrition compositions. He would not rush me and answer all my related questions. This is the perfect pet store what I am looking for and for sure my next visit and purchases will be with them. Jolana

We just recently adopted a 2 & half Yorkshire Terrier a few days ago & since this is our new addition member of the family, we wanted the very best of products/needs there is. Thanks by one African lady by ethnic for her guidance through the entire shopping process & of-course for her quick response to every question we had.
Guided us step by step from basic needs/wants, to nutrition, hygiene and lastly to grooming.
Definitely our go to store. Thrilled

One of the top places for our grooming. Rates were also reasonable. They allowed us in the grooming area which was very helpful and comforting for us. The staff took care of our cat and was very kind and gentle. Our last experience was horrible at local community center per shop. This one is definitely our go to place for all pets needs.

They have most kinds of bird food, bird cages, fish tanks, pet accessories in their shop. Also they have most of the pet animals including birds, turtles, camelion, hamster. Really a neatly maintained shop.

Very nice shop every thing new good arrangements special good careing for both my two dogs for gromoing 100% i racomending bring your pets here.special thanks for mr ASIF caring my dogs.

Ordered cat food and supplies online, they arrived the same day. Customer service was excellent. Will definitely use again.

I totally recommend them, the vet Mrs Natasha is very loving and professional with my puppy, and when I needed to export my Pomeranian to Europe, Mr. Wassim was so fast, responsible and caring with my situation, always answered fast and made everything so easy, thanks a lot guys! Keep up with the good work, its rare in Dubai.:)

Very bad experience with grooming.not equipped properly especially for small breeds.using bery old tools n no soft nail file to finish the job properly.after he cut the nails they were still a sharp.i asked him to make it smooth so i dont get scratched he said when he walks it will b ok.
Well i didnt go to grooming place to have it done sharp.i can then do it at home.also he was holding my puppy from the neck with both hands while another one cuts the nail
I had to correct him n say dont hold him from the neck from the body
He didnt accept feedback n said im the first one to complain
Im never going there again