POOLS BY DESIGN (L.L.C)

Great service from Lewis, fantastic quality and installed quickly. Really happy with the pool

Brilliant experience dealing with Pools By Design, swift and seamless process, highly professional team (David, Lewis, etc) following up on the project very closely, not any single delay or issue. Great experience, thank you.

The experience I had with PBD was first class. Lewis was patient and took the time to understand exactly what I wanted and then was fully supportive in making my idea a reality. Issues were resolved quickly and equally importantly communication was excellent. Service was great, finished product is beautiful and I wouldn’t consider recommending anyone else.

From the start David offered great advice and I felt comfortable with the approach and recommendations. We delayed about a year and then decided to go ahead. We were delayed a bit arranging a few things and they never chased to pay the deposit. When ready it was completed in less than 4 weeks. This is because David’s team don’t go off doing 3 other jobs - they commit and get it done. The pool looks stunning and and it’s a first class product.

We got a few offers and Pools by Design were cheaper than the concrete pools and it was promised to us that the entire process would be faster than a "regular" concrete based pool.

They promised us a delivery time and they kept that promise. The pool went in without an issue and the works around the pool took a couple of weeks. Lewis and his team were amazing. We could always reach Lewis when we had any questions or concerns and he was always helpful.

We opted for custom build pool + jacuzzi + water feature. 2 separate heaters and all filters and pumps to run everything. We got a proper "training" on how to use the equipment on handover. I can highly recommend them from our personal experience.

We are so happy with our experience with Pools By Design. Lewis was very responsive and honest about how the whole process works, and the team fulfilled all of his promises. The workers on site were extremely professional and non-intrusive. It has been, by far, the best service experience we've had from any company in Dubai. I would highly recommend Pools By Design.

Thank you pools by design for design and installing our amazing family swimming pool. Professional and helpful from the get go, the whole process was seamless and we could not be happier with our pool. Great team of people!

Just wow! David and Lewis knew my vision and took everything I wanted in to account, and I now have my dream garden. Adrian and Anil were so professional and Anil designed me the most amazing water feature which I am in love with. The team are so professional and the whole process was seamless, the pool was installed in 2 weeks and the whole project complete in just over 5 weeks! I am extremely happy with Pools By Design and would recommend them to everybody, I genuinely believe this is one of the nicest, highest finished pools I have seen. Incredible! Thank you PBD TEAM

We recently had our pool installed by PBD and our experience from start to finish has truly been excellent. Lewis, David and the team went above and beyond at every turn. Couldn’t have asked for any more and they really kept us involved and up to date with design and construction process and progress.
The finished product is truly outstanding and we are so happy we chose PBD. The quick installation time (under 3 weeks) of the fibreglass units that PBD offer was such a big selling point for us in comparison to a Concrete pools and after seeing the final product I am so glad we went that route.
Aftercare has been great, and Lewis often drops a message to see how things are - which truly makes you feel like you matter as a customer.
Truly a first class Pool Design and Installation company, can’t recommend them enough.

The experience we had with Pools by Design was highly professional. Lewis, took on board everything we requested for in our pool design and delivered an exceptional pool at a more than fair cost and most importantly in a very timely manner. Having put our faith in him and his team, we were more than surprised in the time they turned everything around. We worried about the delays we may face given the summer months but they were very efficient and provided great service. Highly recommended for pool fabrication in Dubai!

These reviews are unfair and unfounded. In 20 years and 1050 pools delivered these are the only bad reports.

Totally fabricated and never actually brought up their concerns to me, as I would have been able to resolve any issues.

Fortunately most people understand the kind of people who write these reviews
Have other issues.

These were the best tradesmen I've ever dealt with, totally professional, everything happened on time and the entire installation went so smoothly, great pool, great guys, would highly recommend

We got a pool from POOLSBY, late last year and we got a flexible payments terms with best and efficient service provider, they have started the excavation and finish between 5 working days, then the pool has arrived the next 2 days completed in 10 workings days, hand over in 15 days with heat cool unit, it was been a beautiful experienced, with all team effort to finished it before Christmas, service was good and amazing team that you can rely on:)

A clear NO GO! Never again.
1. Consultation as part of the sales process
=> none, we had the impression that they quickly wanted to sell a standard pool and get on to the next job. In the end we agreed on a design which Pools by Design approved and confirmed that it is in line with all the requirements.

2. Installation
=> very fast, this was the positive experience that the whole set up took little bit more than 4 weeks from starting to dig until we could jump in the pool

3. Cost
=> at the day of final check and handover, PbD informed us that we have to get an approval from the Dubai Municipality and that additional features like fence, outdoor shower, and spare pump have to be installed plus AED 20.000 Fee for getting the approval. AFTER the whole set up and installation has been finished!

Here it started to get nasty…
We had written prove that in the final agreed price all cost including the approvals, admin cost or fees for the Developer/Community ect.are covered. In the end they said that “the rules have changed” and we have to pay these additional cost. As we want to ensure that our pool is done by the books and all required approvals are in place we swallowed that pill and agreed to pay this extra cost

4. DM approval
=> Guess what? After agreeing that we will get the approval via PbD, nothing happened up to now…

5. Quality / after sales
=> from the day of installation we experienced some hollow sounds in some parts of the pool. After 3 month some areas of the pool became curvy and uneven. One of the technicians from PbD came for a side inspection. Without detailed inspection just by hearing the hollow sounds, he admitted that this has to get fixed and that they will send a team. It turned out that PbD simply didn’t compress the ground area under the pool shell properly, there is no cement or just sand under the effected areas and the water pressure is causing the deformation.
Again, nothing happened.
After requesting a final report and how they wanted to fix this issue they came back with an email, blaming us that it is our fault. Out of “graciousness" they will fix this issue, but would not take any responsibility for that deformation.
Until now, no rectification has happened and they did not even have the courtesy to reply to our emails.
=> Stay away from Pools by Design.

Pools By Design LLC team has done an amazing service specially on designing a swimming pool, with a proper channel of approvals in all authorities.and on site works they are very receptive team on all the aspect of works, firm and well-organized.we will endorse this company for another client who has plan to install a new swimming pool or landscape works on their villas.

They build our pool and provided us with a heater/chiller unit. An expensive machine that failed in less than 2 years, making extremely loud noises.
They are refusing to fix/replace it. In fact they are even withholding the information of the make and model of the machine, sharing nothing apart from a quote that has no manufacturer name.

A few days after my pool was installed I realised that one side was curving in. When checking with Pools by Design they brushed the issue off although the pool was under warranty. Tiles started falling off or cracking due to the pressure. Pools by Design did not care. I was then forced to retile the pool for around 12,000 AED. A few years later tiles again started falling off and parallel to that I realised that a rust like colour was appearing and discolouring the grout and tiles. When I asked Pools by Design to check they stated that this is very normal and that they will not consider the fact that I retiled with them the entire pool just a few years ago and that we would now have to redo the pool for another ca 23,000 AED. The emails you receive when questioning anything is without care and professionalism. They give it no attention.

So now I have a pool which is curved with many tiles missing and rust like marks. Pools by Design is very unprofessional and delivers pools that look nice in the short term but will not last long. Be very careful if you consider the purchase as I would never recommend purchasing from them as I have had nothing but a negative experience.

I was delighted with the services of Pools By Design. The pool is beautiful and has made a world of difference to my small garden.

However, that was the initial impression. I have been trying for over a year to get someone to fix the light properly. Other companies have told me that it was incorrectly installed and no one from Pools By Design will even discuss the issue with me. They only care about the warranty. I am happy to pay for this problem to be fixed but my emails and attempts to speak to anyone have been in vain.

If you value customer service and not being treated like an idiot, avoid this company.