We never used secret gardens to do our gardens, this is just a review of the process. We were recommended Secret Gardens by someone else who also did not use them. They are aggressive on social media so though we’d give it a try. Strangely, had to go to their office for the initial meeting which is already a red flag. Was met with an assistant who was pleasant and offered coffee. However, the meeting was delayed and after waiting 10-12 min, second red flag, despite being the earliest meeting of the day, we left. There are many good landscape companies in Dubai that will be service minded - don’t waste your time with a company that is late for their own meeting in their own office. Hopefully they project manage better, but I don’t want to hang around to find out.
I have worked alongside Secret Gardens on a number of projects now with Ryan & the team & the standard of their complete service from design, all the way through to finished installation is the best quality I have seen here in Dubai. Highly recommended. Regards, Conor Malone.
I contacted this company about swimming pool renovation, landscaping and pergola for our villa. The manager invited me to visit their showroom and discuss all issues. After visiting and discussing, I was informed that I would receive a quotation and all the details, but they did not send. After that, I requested a quotation again, but, unfortunately, I did not receive anything. They just wasted my time. Maybe this company has an excellent quality of landscaping work, but the managers are not enough responsive and communicative with the customer.