Sharaf DG Mall of the Emirates

Thier online shop is the absolute worst! The deserve negative 10000000000000000000 for this.all negative.they dont know how to run an online shop.no system, no call back.delivery doesnt happen unless you call them 500 times.you request to speak to a manager, they tell you that you will get a call back within an hour.no one calls.by dubai standards this is poooooooooooooooooooooooooooooooor.

I had an awful experience with Sharaf DG, Mall of the Emirates. I bought ipad 10 along with a case. The case was sold for AED 180 which was peeled off within 24 hours, which is shame. Staff at the store mentioned it will be replaced. I am visiting everyday for a almost a week now. Still they didn't get stock (seriously?).

Besides this, as I bought it in DSF sale they promised to provide discount vouchers via an email. They failed to do so, I haven't received any email even after week. Response from Customer support is really disappointing, they just act that they are doing something.

Overall I had a bitter experience with this store. I want my money back for this misleading sale.

Very poor customer experience the Manager doesn’t understand customer issues and is arguing and raising trust remarks. Pls don't trust, they are telling 7 days replacement and when I went after 4 days they told to me to wait more than 10 working days.

They refused to process my tax return, and the manager lied to me!
Something is fishy about this store, maybe they steal the VAT or something!

Worse customer care support, sales person lied about products and function of it, now I’m stuck with bad quality product and they don’t even responsive regarding my open case and exchange/refund.
So I’ve purchased a lot of items from sharaf dg mall of emirates, and the sales person was saying that he is the manager there and will give us best customer service and advice the best what suits us. One of the item was Simens gas cooker. I’ve specified to sales person that since it’s a gas oven I need that oven to have both options up and bottom gas (so it can cook evenly same time and temperature will be equal) he said that yes this is the best model it has that option and I also needed grill. He said that all it has in and I’ll be able to us up and bottom same time while I’m cooking/baking. To my surprise this model didn’t have that options. We first were not able even to turn on upper gas, as it was not working. After two weeks of frustration trying to schedule technician to come we came to know that in order to use grill you will have to install additional part and it doesn’t operate with close door. So in order to use upper part of your oven it needs to be open. Which in my option firstly is ridiculous and secondly the sales person should have informed us about it, cause I would never buy such oven. Not only that it’s not practical but also I can’t use both fire (upper and bottom) same time. And now I’m chasing them every day trying either to refund or exchange the product and all they say we will call you with in an hour and never call me back. But I’m not leaving it like this I’m going to file a complaint to consumers right and open a case on Sharaf dg and specifically the mall of Emirates branch, cause they have incompetent sales people there who sales without even knowing specifics of the products.

Recently I've visited the Sharaf DG showroom at the Mall of Emirates, Dubai on 11/06/23 (9: 12pm) I visited the store to buy a SanDisk SSD and I had to ask some information about the product to the sales boy just before buying it. I enquired about the product to him and the information was wrong and he was asking me wheather "I am hungry''. I asked him about this strange question. He was very rude to me and my dad. I asked him about his name and ID card in order to report to the manager and he was challenging me by showing up his ID to me. The moment I took the camera for taking the ID's picture he denied it and started questioning me "Why should he show the ID to me". Also he challenged me to come outside the shop! Is this the way a sales boy should behave? I just asked the details of the product which is his duty.
I reported the same issue with the manager but he didn't even scold or questioned him regarding this issue. He arranged a different sales boy for me. And he was very good enough to explain about the product which I asked for.

So, this is my complaint about the sales boy and his name is RICARTE. I request Sharaf DG team to take strict action based on my complaint.

I had an extremely negative experience with this company, characterized by their abysmal service, lack of communication, and disrespect towards customers. These factors compounded my frustration and dissatisfaction.

The first incident took place when I sent my vacuum for repairs, only for it to be lost at their repair center. Adding insult to injury, they outright refused to honor the extended warranty!

In another instance, I purchased a refrigerator from them, which was promptly delivered to my house. However, within just 18 days of use, the refrigerator completely ceased to function. Dealing with the company to rectify the issue turned into an absolute nightmare. It took them three days to collect the faulty refrigerator and an additional three days to repair it.

Given that the malfunction was clearly a result of mishandling during loading and unloading, I firmly declined to accept it back and requested a replacement, fully aware of my rights as a consumer. Shockingly, the company not only refused my request but also displayed a complete lack of interest in addressing my concerns when I reached out to them for assistance.

Overall, this company's complete disregard for customer satisfaction and their inability to rectify their own mistakes is nothing short of appalling.

Very very bad after sales service. My ticket Ticket # 6202203 is still pending after months and they don't reply to emails. Don't buy from here. Best is Amazon.

Sharaf DG has very bad customer service
Their staff proposed a wall bracket for the TV
When installing, it appears that they proposed the wrong bracket, it's not holding the TV
Now they are refusing to return it after 3 long calls and one month waiting
no problem solving skills, no ability to take decisions, no care for customers
What type of values are these

Summary:
I bought the wrong watch for my phone due to a misunderstanding. The store rectified this misunderstanding by providing a refund and helped me find a more suitable watch.

Tip:
DO NOT buy Samsung series 4 watch for iPhones. It is always recommended to buy gadgets within the same eco-systems to access all features of the product.

Long Story:
Like many customers to this store, I also came looking for gadget and more specifically a little advice as there are so many options today. I was looking for a smart watch and I use an iPhone. Few of my friends use Samsung watches and I preferred a round shape to a square and hence I decided to buy a Samsung Galaxy Series 4. Later that day, I reached home and tried to connect, I realized that I cannot use all the functionalities and sometimes it did not even connect properly. I did some research and found that the Samsung Galaxy Series 4 is not (fully) compatible with an iPhone. On returning to the store, I was guided properly guided by their employees (Mr. Satheesh and another one), to stick to the brand eco-system and how we could proceed further. I was able to receive a refund for the watch and I even bought a new apple watch. I do not judge people on mistakes but their ability to correct them and in that aspect this store has done an excellent job!

I am very disappointed with my first and definitely last experience in Sharaf DG. 3 weeks ago, I went to the mall of emirates branch to buy a laptop and while shopping, I was told that the laptop I like is out of stock. The representative offered to place an order online for the same model and it will come the next day. With the trust and confidence in this brand, I have decided to confirm the online purchase although I preferred to pay for what I actually see in the store. When my order came, I was having a bit of doubt if it is the same laptop I saw in the shop but I ignored it.today, I happen to be in the mall and decided to check their promotion only to find out that the laptop I was looking to buy in the shop was actually different from what I have received. I spoke to their representatives and finally the manager but in the end, I didn't receive any resolution, help or at least the chance to talk as they like to interrupt a lot, proving that they did not do anything wrong and in the end, they blamed me for trusting them and not coming back within 7 days to raise the concern. My advice is to avoid this shop AT ALL COSTS to save your time, money and energy. SHARAF DG, NEVER AGAIN.

The sales experience was satisfactory. However, the cashier area was completely chaotic and customers didn’t know where to lineup! Sharaf DG used to have the best offers over all other retailers in Dubai but now it is like any other electronics retailers!

POOR CUSTOMER SERVICE. VERY BAD. NEVER GOING BACK. BOUGHT A PHONE WITH FREEBIES WHICH WAS OUT OF STOCK SO THEY PROMISED A CALLBACK. NEVER GOT ONE. YOU HAVE TO REACH BACK TO THEM TO KNOW IF IT IS READY. REP SAID THEY HAVE NO RECORDS OF A PROMISED CALLBACK AT ALL. NO PROPER CONTACT PERSON TO FILE A COMPLAINT. CANNOT PULLUP YOUR RECORDS WHEN YOU CALL THEM EVEN AFTER GIVING YOUR RECEIPT REFERENCE NO. NOR WITH YOUR REGISTERED MOBILE PRINTED ON THE RECEIPT. REP SAID YOU HAVE TO PHYSICALLY GO TO THE STORE TO FILE THE COMPLAINT AND SEE WHAT ACTION CAN BE DONE. WOULD GIVE THEM NO STAR IF POSSIBLE.

The worst online customer service ever. I will never ever order any online products from you again. Amazon or noon much more better than you guys.so disappointed. You are not being able to return a product even if it’s not true to the description. I got a fake product and they are not giving an option for returning

I ordered 5 items from their website but only received 3.
Spoke to them several times over 3 weeks and they are refusing to send the missing items and will not refund my money.

Unprofessional.
Do not shop there.

If there was less than one star, that’s what they would get. They sent a used TV, refused to install it (in hindsight for the obvious reasons), and refused to acknowledge it was used when we contacted them. When we realized it was used and defective, they forwarded us to Samsung, who then said that since it was more than 2 weeks after sale, was not within their responsibility. Get it from a second hand shop, you’re better off there.

السلام عليكم انا مقدم شكوى من تاريخ 5-8-2022 مافي اي رد تقريبا متصل اكثر 6 مرات وهذا رقم الشكوى Dear Valued customer, Your service request has been registered under Reference Ticket # 5069151 and it is expected to be scheduled within 2-3 working days.

I would like to commend Satish from Customer Service for his excellent and proactive assistance. My unit was repaired and returned good as new. He did an extra mile in retrieving my DG Shield warranty. I even claimed my unit before the estimated promise time. Thank you for all the help.

Really disappointing am just buy this phone from sharaf DJ in deira and the staff was very good but today I pass by Moe Branch to asking about something for the phone but really I feel so bad it's not like hospitality or service from the sales lady when she knows that am already buying that one from another place and am just asking she just started to said sorry I don't know and she give me attitude that u already buy it go the other place the can assist you.
This reviews for the owners or the big management really it's bad reviews and action from your place because it's same name sharaf DJ and I believed this will be last time I deal with the branch

sharaf DJ owners,
thanks

I ordered an Apple Watch online and received a wrong Watch which was not the same as described. Described was pink bracelet and delivered was beige. I submitted the request to the team to replace the bracelet and they sent someone to collect the beige bracelet without providing the new one. I was left with watch alone for the past 2 months and no one provided solution even after 100s of calls and emails. In fact, I kept receiving emails to relax as someone is working on my issue, just to receive an email 2 months later that my issue has been cancelled! I am very relaxed! This is unbelievable! I have no more will and power to call and write as it is completely useless and no one is taking action, so I will post this on every sharaf dg store until someone provides me a solution. Online SCAM!

Never trust this branch, visit their other branch for example Deira City Center. I bought macbook several months ago I was charged extra for the Microsoft and sleeve bag. I have been chasing them for couple of months for sleeve bag that supposed to come along with the device which unfortunately they keep on telling me “Not available at moment” and that they call me once they have stock! After 3 months finally someone reached me and inform me that my bag is ready to pick up, I then visited their branch after a couple of days. I was so dismayed when the lady told me that they don’t have it ready! The manager then talked to me saying that I am not the only customer waiting for the sleeve bag, so they’ve given it to another customer! I’ve wasted my time coming to MOE just for them to tell me that they’ve given the bag to another customer! The most horrible service ever. We have been a loyal customer of Sharaf DG for 3 years now and it’s our first time to purchase from this branch and will be the last time as well! If I could give them 0 star, I would. I don’t recommend this branch at all.

Very bad service from the officials. I bought an iPad with an additional warranty. When repairing, he refused and told me you can complain to the responsible authorities. This is a response to an irresponsible person and bad management. I do not advise dealing with him.

Worth to list a bad review. Horrible attitude from 2 of the frontdesk workers (a lady and a gentleman) when requesting the return of an item.
No customer-orientation as big firms should be, deceptioned!

Sharaf DG, I want my money back now!

Sharaf DG's "modus operandi":

Sharaf DG took my money.
Sharaf DG canceled my order.
Sharaf DG keeps my money.

The Ironi is that Sharaf means "honor".

Very bad service
i did 2 orders online and payment was done, both orders were canceled by Sharaf DG without any notice
very bad service
#W3883259
#W3837067

already i share 2 orders number

This store literally has everything one can expect from an electronic store. The staff is also very courteous. I bought Macbook from them but made mistake of asking them to charge me in dollars and ended up paying alot more. Will highly recommend always being in AED no matter which country you are from, let your bank take care of exchange rate and it always comes up to be lower than dollar rate thats charged.

We met a sales reps.that was exceptional, his name is Taufeeq Ahmed (pictured). He sold us the Vivo phone I would ordinarily not buy. Then the following day we came back to complain because we wanted 2 sims plus a memory card to work at same time, then he explained about hybrid sim phones & gave us many valuable options that are affordable. Overall we bought different other merchandise of about AED 5,000 in total from Sharaf DG because of this one man first impression and exceptional sales skill.

You guys need to reduce the number of staff and promoters, the way to stare at people from inside make you afraid to go inside, i have been in this position and i hope no promoter will take it personal, but they make you state that you are not willing to buy in that visit so they let you browse freely, by the way i ended up buying a flagship model from another retail on the same day.

Update 17/3/22: i visited the store and spoke with the Manager Mr Arshad, he is very confidence and strong to say, not only customer even they trust only the store and their store product, and not to trust the sharaf DG website products and offers as its not their and they are not responsible for this.and he told, we need to add the filter " sharaf DG product only" when buying something on their own website, for others they are not responsible.so all the promotion email which we receive from Sharaf DG is SCAM confirmed by their respectable Manager.i dont have anything to say.

Original one:
If possible yo give no star I could do that.

Zero customer service.

I bought 13pro max from sharaf DG MOE, with insurance. And I found the price they sold to me was very night then the price they mention in their own website. When I ask for justification the answer is the information in their own website is not belongs to sharaf DG and it's from the 3rd part sellers.

What a strange answer. They are not responsible for their own web site and not sure about genuineness of the product.

I wish the top level managements to look in to this complaint seriously and give me the solution

One thing I wish to accept that their ground level staffs are very good in convincing.

KINDLY REQUEST NOT TO BUY PRODUCTD FROM SHARAF DG, I would like to share the bad experience which I faced when I went to purchase Apple Iphone 13 pro 128GB price 4,199 AED which was in offer from Sharaf DG store in Mirdif City Centre on 26.01.2022. They informed me they were out of stock and that stock is available in Mall Of Emirates Sharaf DG store. So I went to MOE Sharaf DG store to my surprise they informed that IPhone 13 pro 128 GB is available but they will give it along with 2 year care which would cost me 4699 aed. This information was not available with other employees working in Sharaf DG Mirdif City Centre. I raised my grievance with the customer service manager in MOE Sharaf DG store but he was trying to convince me without accepting their fault. How on earth would some store located in same ciity charge customer differently for the same product with same specs. First they should understand that device care is optional and then manager told me he would give me Iphone 13 pro max without device care bundle. Also was not able to contact to their store via dedicated landline no before visiting them, only toll free no available. Also their own staff working in Mirdiff cannot arrange for delivery of the mentioned product from other store located in same city and also they cannot contact them to check about the stocks and price. LONG LIVE SHARAF DG AND STOP MAKING FOOL OUT OF CUSTOMERS, UNLESS YOU UNDERSTAND AND VALUE CUSTOMER THEIR IS NO WAY FORWARD. I WAS A LOYAL CUSTOMER OF DG BEFORE THIS HAPPENED TO ME. NO TURNING BACK.

Horrible service, I was promised for 24 hours delivery for an item just to make me pay for the products, I paid in full to deliver the item as I was promised in 24 hours, the product I have ordered was urgent and need it for water dispenser. After 48 hours they cancelled my order for out of stuck. I was told the refund is back in 2 weeks!
Don't waste your time shopping from this store.

Until you get items they are great support
When they contact for follow up product and if you mentioned if not happy with previous product they take hand off very quickly.

The staff has to undergo proper customer service training. Specially the manager and the asst manager. They are good for nothing. They treat their customers like they treat their sub ordinates (people who report to them). For them customer is always wrong.

We buy wash machine on line.they deliver 6 days delay.and what is shokking me a lot the deliver in front of door steap and they dont want to fix.they ask 100 aed extra for fixing.very unproffessional.so becarfull before buying.

Worst management ever!

I tried to purchase yesterday iPhone 13 pro max, and I confirmed the color and the GB with the staff 2 times and they guaranteed that it’s available.
So i went to the cashier to buy it and after waiting for the management to confirm my payment for 20 MIN.
They told me that i have to purchase the AirPods 3 with the iPhone as a bundle or else they don’t sell iPhone alone.
Moreover the guy in-front of me in the queue just bought his iPhone 13 pro max without having to buy the AirPod 3.

So i asked them to purchase the IPhones only since i have my AirPods working fine and i need not to purchase a new one.

After a debate with the staff the manager over-there just came and tried to solve the issue by saying sir we are out of stock!
I told the manager there are 3 employees confirmed 2 times after looking at your stock that there is iPhone 13 pro max available!

So he called one of them and told him bring an iPhone 13 pro max from the stock and give it to the customer *if we have*

The staff went in the inventory and came back empty handed after 10 minutes claiming they ran out of stock.

Then the manager was acting infront of us that he is giving the employee a lesson (look what u have done by giving wrong info).
Which was so obvious that this is a cheap act.

I don’t recommend buying anything from Sharaf DG!

It really amazes me why some people are hired to be a manager and DOESN'T perform being a manager. They will never pass as a competent sales person even.
I had the opportunity to have TWO (2) duty managers when I bought my Macbook Air, one was named Emad and the other is an indian which when asked for his name, he said the other guys name. Horrible service and horrible management of complaints, horrible managers really. Just beating around the bush and no concrete solution given. To the hiring managers of sharaf DG, next time you hire sales managers guys, please give them a practical exam on handling different type of complaints and issues and how they will solve them. Always, the managers try to blame the sales persons when in fact it is not their fault. But they just blame them anyway just to have something to say in front of the customer. I promised myself not to buy anything from this store again.

This branch is an absolute mess, They have no alignment whatsoever i asked for an Iphone 13 Pro Max 512 GB for a friend and i was told it was available, but i have to purchase an air pods pro with it, which honestly neither me or my friend need, and it looked like a sort of scam, so i head over to the manager who apparently was wrapping up to a huge client buying alot of items (Iphone 13 pro max Included) but miraculously he doesnt have Air Pods pro in his cart, so i talked to the manager who simply told me that the phone that was available 2 minutes ago is not available anymore, i advised him your employees checked 2 times and found it in online inventory, he called him mid store, gave him a lesson on how not to lie to a customer which looked like an act, he then proceeded to ask the employee to go inside and get him an Iphone 13 pro max, which after 3 minutes the employee came out empty handed, Horrible service, even more horrible management, absolutely rude and unprofessional, wouldn't recommend buying even a mouse pad from them.

Customer services is very poor 3rd time i visited the store regarding of my complaint.they are pointing each other and their shop manager is very rude don't know how to deal with complaints as much as possible he want to escape with the complaints very bad behavior.

Worst management ever, seen under my eyes. Front of the issues, the two managers named Emad Moneir Elsaid Khalil, as unskilled and useless as others, escape the customer and do not bring any solution. They do not listen the client and do not search the real problem. Instead of that, they talk for nothing, hoping the customer will fed up and push also the problem in their employees, far away of the cashier to avoid scandal. Keep it up guys, you will have your picture in the school books for worst management of Sharaf DG store.

They give incorrect information about loans and installments. The goal is just to sell you an item. Take the money. And then when you find out the terms of the purchase, these are your problems. This is the first and last purchase. I don't advise anyone.

MOE branch

With a laptop what I bought they gave me a gift - laptops bag. I opened today. The zipper totally broken.
Thank you again for everything ‍️

Worst electronic store in UAE do not buy from them. Very unprofessional. Buy from Jumbo or Jackys. They have poor and unprofessional customer service

The Store Incharge “Ahmer Arshad” is a brilliant person. The level of service I receive @ Sharaf DG by him makes me feel out of the world. I feel his presence in any SDG makes a lot of difference. The most important is not sales because at the time of Sale more or less everyone is kind enough but after sales service is something which makes one gage the quality of the place. And just because of after sales service by the gentle man I keep going to Sharaf DG and keeping buying more and more.
Keep rocking.
Before meeting Ahmer a year back at Sharaf DG in Mirdif City Center I had completely different opinion about Sharaf DG but this guy changes the entire dynamics of my views and because of him I recommend Sharaf DG to be one the best electronic stores in UAE to buy any and everything, that is not just because of the prices match but post sales service.

Worst customer service ever, they deceived and lie to us, don’t trust them, took our money and refused to exchange the faulty tablet, from the 3rd of September till now. They sold us a faulty lenovo tablet, returned it after few days (less than 7 days) as it keep shutting by itself and takes ages to open again, explained the issue and asked for an exchange for the item as per their policy, they refused to exchange it and kept making us going and coming to the store every 2 days, calling every day giving false promises and nothing happened till now, said we will try to fix it for you, why I pay full price and take a fixed opened device, their policy states if not satisfy with the purchase they will refund/exchange within 7 days, and till now am with no tablet, no refund or no exchange. How this is fair!

Worst customer service ever.
Never ever buy anything from these guys. You will regret it.

DONT BUY FROM SHARAF DG STORES! SELLS DEFECTIVE ITEMS. AND CUSTOMER SERVICE IS POOR. PROCESS OF RETURN IS SLOW. REFUND SHOULD BE VERY SLOW. THERE MANY OTHER BETTER SHOPS OUT THERE!

Never order from Sharaf DG. They will never deliver on time, never support you when you need an issue sorted, and they will make empty promised that they will never follow through on. If you value your time or your money, spend it elsewhere. Otherwise, you'll waste both with no luck getting either back. I've made several purchases, and each one has been a huge issue. Never, ever again.

Congratulations you have reached a store that offers bad quality or maybe fake electronics. You can return your items only when customer services attend to you. Good luck with such a unique experience

Just got the worst experience they just sell to finish, lica is worst liars ad the manager had the guts to tell me that hes helping me telling me to pay for wat staffs caused, i dont recommend any one to go there they dont value clients

Pathetic behavior by Ray…some good reason cashier politely apologized for his rudeness and made my purchase easy.management should provide training for good customer service.these guy is drowning company reputation.cashier told me he is best performer may thats the reason…he was high or something.very rude

It is a very small store and you can't find many options on electronics, but their staff is very knowledgable and helpful.

Worst service ever for online store, had to call many times to follow up and no done yet.it's mention 3-4 days but after 10 days and you still have to call daily to follow, don't ever buy any item from their online store.

It's very small in comparison with other branches and they didn't had the product I was looking for, even though they seam to be selling it on their online store.

I thought they accept debit cards for installments plans but they want only credit cards. I think it's good to accept debit cards because some of us we don't want to have credit cards

Baddest online shop on Uae Poor!
I try order pay error always no Does not accept my Dubai card, and they say the problem is in the Bank. I Constantly buy online everywhere well only here problems.deleted this store will never buy anything there. Online support did not posogli said problems in the Bank, as such problems can be if the store does not accept a visa

Poor customer service I have 2 faulty apple products and was told to go to sharaf DG in Times Square so that they could check the product instantly. I drove all the way and wasted 40 minutes in store to be told that the products couldn’t be checked and needed to be sent off. Total waste of my time and didn’t solve anything.

One of the worst experience and inconvenience I ever had
MOE staff not knowledgeable, fake sales, wasting ur time
Not recommended

Had a really bad experience when I tried to buy an Macbook air. They gave us a defected piece. When i went to return it, they again gave another defected item. At last asked the refund and went to another showroom and purchased the item.

I wonder that if only specific sharaf dg stores offer aftersale services than why they don't mention it clearly that for aftersale services customer needs to visit these specific stores.
Its very disappointing that once you reach there.hardly find parking.go to sharf dg and at the end they tell you that if you proceed via us it will take 15-20 working days.if you want quick services visit that specific sharf dg.also i don't understand if 2 sharaf dg stores are 4-5 km apart.why it is so that 1 store takes 3-5 working days for aftersale services and the other needs 15-20 working days to solve the same issue.
Same I experienced in sharfdg stores of abudhabi as well.just disappointing.
Wish there were negative rating option too.

Product range quality and price all are okay but my complain is for service many time I saw someone from perticular brand forcing you to buy that brand they represent. You are interested or not this is kind of embarrassment.

Please never ever attempt to buy stuff from sharaf DG. I have purchased a brand new Oppo A31 mobile on (06.07.2020). Within a few days there was an issue, the new mobile automatically got switched off for no reason and I tried several times to switch it on but there was no use. I went directly to the shop in order to inquire about this on (17.07.2020), the Sharf DG customer care said they have to give it to the service center to fix the issue and I have given the mobile and came back. Few days later I received a message on (25.07.2020) that the mobile is ready to collect and I have received the same. Later two days the mobile got switched off automatically for the second time, I was surprised and I went again to the shop on (26.07.2020) and Again the Sharf Dg customer care said first they'll observe the mobile in the mall and in case of any issues they will send it again to the service center. The next day I went to know about the status of the mobile and they collected the mobile and they said there was no fault (27.07.2020). Today (29.07.2020) my mobile went off automatically and I took it again to the mall and the response I received was so annoying, lethargically the  manager & the lady from the customer service service center  said: we'll again give it to the service center and there won't be a replacement. " and If I wish "I have to visit the service center and explain regarding the issue directly to the technician regarding the issue since the technicians and customer care might have a communication lag.  
First of all I don't understand one particular logic in this, I have to pay 700 Dhs for a product and if any trouble regards the product I have to spend my own personal time and money to get it sorted out due to your (sharaf dg's) shortcomings. This is the kind of service the so-called reputed Sharf DG is providing.  
Moreover after buying a new mobile, why do I have to roam here and there to fix the issues which are something by default in the brand new mobile. So, I have kept the mobile on the table in front of the manager, with the charger set, headphones and the mobile cover box. In addition , I have also handed over the brand new headphone (without opening the pack - I haven't even opened) which was given as a compliment. I have given everything back including the plastic cover of the Sharaf DG at the Mall of Emirates branch.  
It would be great if any responsible concerns from Sharaf DG would give me a clarification  one behalf of this, why does a consumer have to visit a service center directly to fix the errors after paying the money to Sharaf DG? Does it mean Sharaf DG never cares after the consumers pays for his stuff?  

I have lost my 700dhs and time after purchasing from Sharaf DG. I'm writing this review so that someone who's reading this will think twice before swiping their card at Sharaf DG Mall of Emirates.
I appreciate this service & I confirm this will be my last purchase for my lifetime from Sharaf DG and to the maximum I'll save my known circle not to fall in the trap of Sharaf DG.  
At the least I expect a prompt reply for the 700dhs which I have lost.  
I appreciate, If you do not sell the mobile which I have returned.  
Thanks for your great service.

I have my worst experience buying from them online. I have made my order online for oneplus 8 pro and converted my purchase to installments, waited for 5 days and on 5 day they have cancelled my order becuase they didn’t have stock. Why in the first place you had availability on your website? Such a poor maintenance! I am extremely disappointed and will never in my life buy any thing from them. I will never recommend any of my friends to buy from them also!

Dishonest staff. Particularly saleswoman. Do not Trust any of their female filipino sales assistants. They’ll lie about prices and charge your credit card different more expensive price. They also demand 15% restocking fee if you ask for a refund.

Horrible service the store clerk wrote my mobile number wrong for the home delivery and then they accuse me the customer as if it’s my fault. Secondly they promise 24 hours delivery and it’s been 3 days and no answer from them they just stole my money and nobody is giving me any answers. My advice please avoid at all costs.

Don't make the mistake of ordering anything from Sharaf online! Use other, more reliable merchants such as Amazon and Noon. Trust me on this.

I wish no star existed for the rating!
What an absolute waste of time and terrible experience with Sharaf DG customer care! Placed an order for a PS4 online and still haven’t received it and when you call them they simply ask you to “wait” without any useful information! You ask to speak to their managers they tell you it’s not allowed! You ask to pick up the item yourself and again that is not allowed! Am so enraged and will definitely report this to consumer right department.

I purchased Apple TV 4k 64gb at the store on 16th its not available and i suggested by agent delivery at home date was on the 18th. I still have not received it. Customer support is absolutely useless keeping the call for 30m more! They don't even know why my order is still delayed. I even emailed customer support and no answer as usual. I am enraged and I urge potential customers to stop relying on Sharaf DG home delivery. Better to buy at the store get your product by hand.

Good packages, co-operative managers, cashier n Customer service.
Beat part if they have something they will arrange for u

Every things they says it’s lies. They let you pay for the membership and you cant use it. When you choose any thing they say it’s not included with the membership. So they are not trusted.

No customer care at all. They put you on hold for 30 minutes and nothing happened. They gave me number for my return and noone ever picked it up. Noone cares. Very poor service