The Pet Shop

I was in your shop few days back early morning looking for my sugar glider accessories I ask the staff about my glider and they don't have any idea about the animals I ask another staff and same thing no idea about the glider, I'm disappointed to management of the shop they allow them to work there and no knowledge about animals and their products.

Their delivery service is inconsistent, they clearly choose low budgeted 3rd parties so even if you order by 9am to have delivery the same day you receive it by 10pm. Quite stunning when restaurant deliveries take less than hour in Dubai. They lack customer/marketing professional otherwise they would know orders above certain threshold should be prioritised. Will start ordering from shops that value me more.

Varieties of pet foods as well as pet related products available under one roof, a blessing indeed.

All i need for my pet ia here. The staff are accomodating and assist their clients with a smile.

I had such a great experience ordering online.friendly and helpful call center, and I received my order on time.

Can’t wait to visit in person.

All the Best.

Very good and complete place and the lady assisted us (Ms. Chen) accomodated us really good. We supposed to buy underpads only buy we ended up buying a lot of things because we are really happy about her assistance.

3rd time we order and the items not available. What's worst! They tell you they need more than 7 days for refund or even more.

Super great pet shop to buy your loved ones thier essentials and necessary items. Conventional with loads of parking and just on the side of Shaikh Zayed road.
Special days they have pet to adopt and see, so enjoy a fully stocked 2 storey pet store in the heart of Dubai!

Went there to buy my pets food, asked for some advise bur they were not intrested asked them a few question and all staff seemed to be running away

My expectations were that the store is better organized, clean and fully stocked. Not tooany options and most of the shelves were empty. The staff were not so friendly and slow at the cash counter. Second floor were so messy and dirty and the stock on the shelves not organized. Most of the products not priced. It was just waste of time visiting the store.

Bad service!
Bad recommendation!
They just want to sell and don't care about the customer needs!

The fish they advised me to buy bullied all my other fish and half of my fish died.

I have to little Yorkies and have searched everywhere for a one stop place for all thier needs. The Pet Shop has it all, and even more.
Great place lots of friendly staff to help you find what you need.

The prices are fair. Different types of pet food. People here are nice.
The store was generous in allowing an adoption (cats) area to be set up.

They got everything my little skipper needs.also staff and friendly and dogs can walk in there to do their shopping too

You have almost everything here for dogs. At different price points. Very good service too. Highly recommended.

Melody refuses to recognize business. Was setting a fish tank and already spent 3k for initial costs and was planing on spending another 3k. Will not offer any discount and maintain customers.

All your pet supplies in one store, they have a huge variety of pets stuff from food to toys, if your and emirates employe you get platinum discount

It was a big shop but we couldn't find even 1 rabbit cage for appartement. Only big one. The staff was not able to check in their inventory if the item is available in another shop. What a shame.

The best place (and biggest) to shop for/ with pets and also the best grooming facility. This is the best place for pets- esp dogs to get socialized as the pets are allowed inside the shop. They are always welcoming, our little ones are always pampered and handled with ultimate care.

Grooming: They have had tough times grooming my aggressive cat, the groomers were bitten or scratched at times- but they never showed us a rude face. They have always let me inside the grooming area to make my cat feel comfortable. They also offer treats to the pets to gain their trust.

Shopping: They are the one stop shop for all your pet needs. From food to toys to beds to accessories, they have em' all- that too premium quality products.

They also have online shopping facility, they deliver pet products to your doorstep. Heard they also offer mobile grooming facility which we have not used yet.

Ambience: very bright and pleasant, you can even grab a coffee and muffin from the coffee shop inside their premises, sit and relax while your little ones are being groomed.

Free parking is provided too which is a cherry on top!

They are the best!

My first choice in Dubai for pets store. Overall wide range of pets products with good pricing, especially when they offer discounts.

The price in market. Excellent delivery system. Very helpful customer service. Only the website is not good and needs much improvement

Worst experience in life. Never trust them, they will be advertising a price and giving you totally different price during billing saying that just today prices were increased. As I trusted them, totally got cheated today. I don't know whether their management knows all these worst customer cheating service.

Ever since they updated the website i started hating making any orders from the online store. Its so slow and lagging constantly. Such a pain to use. I complained about it once a while ago in hopes they would fix it but sadly nothing changed.

Buying things from food to accessories here for the last 4 years! Easy to access Park and home delivery is available:)

Great pet shop that you can find everything realted to pets, best in dubai. Also they have vet care for all pets.

Over priced bit but it's ok since the quality is good in some products, sales stand behind you like ur shadow, not much offers around the products they have

Please fire the person who created your website! It's just terribly not convenient and I waste my time to find what I want

I like this shop because staff are very helpful and they have a wide range of products and service is very good

Amazing place for a casual shopping for pets. Bought fish tank aerator. Works perfectly. I found staff very attentiv and helpfull

They never refund cash once they punch your order.make it sure if you buy something but it without returning otherwise they will only give coupon

No small pets no ferret that i want i looked everywhere this maked me sad and pls can you tell me were i can buy a ferret

I went here for rabbit food thinking they have it but unfortunately, they only have hays. Good for cat and dog owners maybe. But no food selections for other small pets especially rabbits

Really nice place - we were looking for a cat carrier and found a variety of them. Lots of items available for your pets. We also met a cute dog so it was a great experience: D

Staff in Aquatic section not very knowledgeable or motivated. Don’t know exact corals and are overpriced. We felt like we are disturbing them than bring money to their shop. Last time to visit.

This Petshop mostly has products made from the EU so the price is high. They have an aquarium and small animal too.
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The staffs are very nice and attentive.

After the worst experience with another on line shop i decided to stick with what i know and went back to Dubai pet food.

The pet shop is massive and has just about everything you need for your furkids or scaled kids, however I do think they need to expand their range for small pets ie: food, hiding huts, bedding.
Staff were helpful and friendly. Store is easy to find and more than enough parking.

Love this place! Full selection of pet products, including high quality natural pet foods, options for all budgets. Excellent online/delivery service, but sometimes I go into the store if I'm in the area.

Great choice. Everything you could possibly need for your dog.
Reasonable prices and very friendly and helpful staff.

You can find almost everything for your pets
Staff is not friendly nor helpful in this particular store and haven't tried other branches
Prices are kind of the same as all other pet stores

Its written the shop is open till 19.30 but when I arrived at 19.07 the staff informed me that they serve last customer at 19.00. The timing is misleading and wastes time

No management (100 out of 0) if you facing any problem and want to talk with manager or any responsible person no one talk to u.only the workers will talk and they said sir we cant do anythng because we work here. They should be hire a responsible person who can make customer not break customer even they knows customer facing problem but they not talk to customer only ask to worker just say no we cant do anythng i m not satisfy this shop.

They got a pretty good shop with everything for your pets at DIP. But Not that great online service maybe due to lock down. I had a situation with some employees who is not understanding the baby birds cant have anything else than the formula hand feed and it was emergency to deliver the product soon as i specifically mentioned all other stores were closed and dint had the formula feed and i had not more than a few spoon left for the unweaned birds in home.
Employees lacked in knowledge.
After many calls about talking to 6 people for 2days i managed to get the delivery on the 3rd dag atlast found someone understanding and that saved my birds thank god and the guy called Zyn.
Went through a lot of stress and tensions at the beginning tough.

Great petshop.awesome goodie for dogs.the healthy animal treats were a huge hit with the chubby Dachshunds

Good selection of products. Some staff is not aware what they are selling, however always ready to help.

This store is like many stores that sell animal food such as dogs, cats, rabbits, fish and their holdings, as well as toys related to animals, but its prices are somewhat high as it is in most stores, and the discount card can be requested from the store for each purchase. The card can be stamped so that you can get a discount in one of the Purchases

No response in both online portal (zendesk) and whatsapp - - and my message was only seen by the admin. Seriously? My inquiry was prior to making a purchase so as to avoid incovenience before processing my order. If the guys moderating their online portals put in their work, it would have been an awesome experience. If they could not even respond to simple queries of their customers how much worst of an experience it would be once the customer has already spent the money on this store? Gave em a 2 star though for the website but not for getting snubbed. Customer service over cost! Not all customers look for the best value rather on how they are VALUED.

Thank you sir Walter from @dubai_pet_food located at Sheik Zayed Road, I have zero idea when it comes to Aquarium stuffs. But he guided me on what to buy. Very friendly and helpful attitude Indeed. 100 % recommended. If you need anything about your pets need. Just drop by at @dubai_pet_food ️️️
#thankyouforthewinnings
#thankyoufortheblessings

One stop for your pets needs. It’s easier to shop at their online store and have your products delivered.
The staffs are friendly and helpful.

Very consistent in supplying the best variety of products and services within the UAE. Good job. Kyle L.

Huge facility on Shk Zayed Road right beside Garden Center. Available supplies for almost each & every kind of Pets.

-A vast amount of pet foods, medications and supplies under one roof!
-prices are good compared to other places!

They have a lot of variety but the staff literally know nothing about prices, size options. Or anything really. They had to 'go check' and would never come back just leaving me confused about my question.

I go there for aquatics. They don't stock as much as in DIP but you can find most of the things you need. Ask for Michael or Anthony they both know what they are talking about in terms of fresh or saltwater animals and equipment

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