The Pet Shop

It’s a pet mall where you can get all the accessories, grooming services, foods for your pet. They have aquariums as well. Every weekend there is an adoption service for cats and dogs. I personally enjoyed a lot while interacting with so many dogs. You can feed them, and take them to the walk at the small garden inside the center.

Amazing place and you have such great selection of literally everything.
I can strongly recommend this store and they have great staff too.

The pet food shop is fantastic, offering a wide range of options for all furry friends. What's more exciting is their collection of marine and freshwater fish impressive variety and knowledgeable staff make it a go-to spot for aquatic enthusiasts!

Not sure about the shop, but the ONLINE shopping is just a disaster! Every time i order and pay, they dont even communicate with you to let you know that some items are out of stock! 3 times i ordered through online paid and 3 times I got the surprise to not get all the items or an email apologizing saying they dont have the items!
Its ridiculous!
I don’t recommend the pet shop

I was long time customer but now this shop is a disaster with the new management don’t buy from this shop one star is to much

You’ll find anything pet related inside. Usually go there for their in-house pet grooming service - extremely professional and friendly.

They used to have more options in terms of treats & wet food, however, love the staff friendliness, outdoors doggie playground, and café. Plus point for hosting Adoption Days and doggie yoga

Large pet store catering for a range of small and large pets. They have an aquarium section with loads of accessories. There is a small play area for dogs and a doggy parlour too. I'm sure you'd find what you are looking for here

Huge petstore with everything you need. Great dog park facilities, undercover, which are free to use. This pet store also hosts and supports adoption days for stray dog rescue groups.

Amazing staff and they surely know how to enhance customer experience. I purchased self cleaning litter box. The staff were courteous and explained the working. They offered to deliver the box at home which was done promptly the next day. Post installation at home, it didn’t work. I called and took the box back to the shop. They were excellent in ensuring that I faced no hassle even if the item was returned. The staff there tried their best to make it work. They discovered the issue with the box and fixed it immediately. We tested it and all went well. In this entire episode, the staff at DIP were considerate and ensured I went back as a satisfied customer. My entire experience at The Pet shop DIP was great and I strongly recommend pet lovers a visit. A big thank you to all at DIP outlet.

THERE IS NO CUSTOMER LOYALTY WITH THE MANAGER OF THIS SHOP!

Expensive as it is, there’s no denying that! I am, and members of my family and friends have been customers for 10 years, when they were in smaller premises over the road. I recently bought a car harness for my sons dog who travels a lot in the car. It’s made by a company called Trixie and broke, after only three weeks. A CAR SAFETY HARNESS BROKE! It looked as though the stitching had come undone and one of the joiners was missing. Anyway, it was a dangerous design. Just imagine if it had broken during a nasty car accident.

I returned it to the shop to be replaced as I thought it was a one off faulty product, but the manager refused to even speak to me, sending a message saying at it had been eight weeks since I bought it and they were unwilling to do anything about it. I explained that a. I had been away and b. I had not had time to return it earlier.

Me and my family Will NEVER EVER step foot in that shop again. We have shown complete loyalty over the last 10 years which obviously is not important to their customer services and safety of their pets. I am utterly disgusted and hugely disappointed by the managers decision. So in future, we will be ordering all of our products on Amazon! Which incidentally, we have discovered is far cheaper than this shop. It is a shame as all of our dogs over the years, have always cherished a trip out to the shop, so it’s their loss and also the loss of our custom.

Good selection of pet supplies. I think it’s the best one in Dubai and has a good offers very often.
However I found them not having stocks on particular items/ brands quite often. If you are not in hurry or you know what to buy, better use their app and order online.
Great selection of pet toys/beds too! Pet salon, coffee shop, dog parks (small and big breed separated) are available!

Store is huge. Slightly far. There is parking for clients. Staff friendly. Variety of products is good. Thank you.

The store is very large and spacious! Lots of variety when it comes to pet supplies, and the staff are all helpful. Also has a cafe and seating area, along with a dog park (I think this is free access)

Great place, has everything you may need for whatever pet you may have, great and quick grooming and such an easy place to walk in and just keep buying things that you dont even need because they're just hard to find elsewhere or your pet gets attached to it.

My recent visit to The Pet Shop - Store with largest collection of pet food and accessories. One stop shop with varieties and brands of Cat, Dog, Fish foods. They are animal friendly so you can bring your pets along with you too.

Good range and excellent service. The lady in the aquarium section (Jane I think) was the most knowledgeable person I have found in an aquarium shop in Dubai and helped us sort out some issues with our tank.

We've tried other places but when it comes to giving our pet the best in both products and services, the PetShop is too reliable and friendly to not be loyal to.

I have to say their groomers know how to groom the dogs and make them look adorable, but I have an uneasy suspicion that the groomers don't look after the dogs properly. I have a puppy that prior to taking her to the petshop for grooming I could wash and dry her myself but after taking her she is shaky whenever I try to bath her, constantly moaning and crying. I don't know what happened but as far as I know they might be treating animals badly.

Great place for pet food and toys. Everything under one roof. We relocated from the UK, and Alison from The Pet Shop helped us with relocating our cat. She made the import side extremely easy and our cat arrived safe and happy. I would surely recommend the import team for their services and also the shop.

It is a large place with plenty of merch a day services for pet lovers. Nicely organised. Staff are so helpful.
المكان كبير و يحتوي على العديد من المنتجات و الخدمات لمحبي الحيوانات الأليفة. التنظيم جيد جداً. طاقم العمل يسعون للمساعدة بشكل جيد.

You can buy all pet products here.
Quality products.but it's very expensive.
Prices are higher than other shops.
Price for turtle food is around 65-80 aed here.but in sharjah animal market and other pet shops it's around 15 aed.
Glass box 220 aed here but 70 in shops in other areas.
Good customer service available here.
It's a complete shop all most all things are available here.

Hi haven't been to the store Yet but I have a question do you have rabbits and which breed and how much money?

This is a great place with a huge variety of items for all your pet needs. Prices are very competitive too. Definitely worth a visit

One of the aquariums we bought was leaking after 8 month out of nowhere. Having a warranty of 24 month a replacement is - should be- pure formality. The shop is not willing to honour warranties stated by law. Welcome to the wild west!

we will file a former complaint with the authorities - and it is not a matter of any amount - far more it is a matter of principles. As it is simply not acceptable at all.update: the costumser service was contacted a few days back - we did not even received a call back.the aquarium was brought there and the MANAGEMENTS DECISION was NOT to honour the legal warranty! So please do not ask us to get in contact with the customerservice. This is just an insult.

Nice and convenient, they sell all you might need for your pets.
Discounts only available while online shopping

Great store - large range of products including an equestrian section. Friendly and attentive staff plus a little cafe corner with outside areas where your dog can play for free. Loads of free parking out front for easy access and loading.

Good place for all ur dogs and cats needs. They have many varieties of dog food and treats. Many varieties of toys for dogs and cats too! The sales people are friendly and helpful!

Very large pet shop. So many different varieties of cat food and biscuits. Helpful staff. Grooming facilities available too.

We took my friend's cat there for grooming. The service is excellent and the staff is very professional and friendly. I can assure you that the cat enjoyed her time there and so did we.

Massive store with every conceivable food, toy and treats for your pets. Love that they have adoption days on saturdays to help support the local shelter x

Good selection of products in the shop but unfortunately the staff is not friendly or helpful. Prices are quite expensive.

A great place for finding all your pet needs in one place.
The staff are very friendly and offer knowledgeable advice for buying.
They have a pet adoption day on Saturday if you are interested in getting a pet for your own.

I would like to thank the staff at the Megastore (DIP) for helping me with my recent purchase. They went above and beyond and provided me with such excellent and kind service. I would especially like to commend Telma, Alfredo and Vincent for their outstanding work and warm hearts. Thank you very much for making my experience so wonderful and my cats will love their new enclosure!:) Kudos to the team!

They have a great staff that knows what they are doing. Their selection of fish, corals and fish related items such as aquarium pumps are good and they have a big selection of pet related items for cats/dogs.

Purchased water fountain and some treats for my cats. Lots of selection from pets food, treats, toys, etc.

My cat got her hair cut nicely and service is always quite good. She is now fluffy and a tiny fierce teddy bear. I like how they treat the pets there and the adoption days are great. Recommended place. Prices could be better since the location is far

My cat is satisfied and glad thank you guys
His another tree was too small now for him.
Also, every Friday Cat adoption every Saturday is Dog adoption going in the shop

Big stroe, but not a good option for Bird foods, its super expensive when it comes to food and accessories, online is best option if your are looking for bird food.

All your pet needs in one place. Nice and clean establishment with lovely people working there.

Always have ordered my baby's food from there but never tried their grooming. Am sorry I missed out for so long but am glad to have found something that am not changing ever. Thanks Caesar for taking that extra care to find the right bandana.

يوجد بة كل ملتزمات الحيوانات والطيور من طعام واعلاف للحيوانات ومعدات واجهزة وبيوت للحيوانات وسلال لقطط ومعرض لاحواض الاسماك ويوجد حلاق للحيوانات وغسل وتغطيس وتنظيف الحيوانات

Changing my review, as long time customer
I was disappointed with lost/unattended order of mine, though I would like to thank Doria, for taking customer care in very professional manner and identify what was the issue and sent a nice kitties gift basket.
Thank you pet shop team
I really hope though you as well improve your loyalty points system for online orders

Incomplete shipment and poor communication.
I tried to purchase some items for my bird and one of the items was out of stock “the website shows otherwise" so I tried to replace that item with something else I tried to contact them but they ignored all my emails and messages and shipped it? !
I stated that live in another country so It was very important for me to receive the full shipment since it was going to be shipped to me by another international company.

Massive range of quality products, but, maybe because of the current COVID situation, very few staff to assist, prices not available with the product. Took me an hour just to buy a cat box, some food and some cat litter.

This place has almost everything pet related you would need. On Saturdays they have Dog Adoption day from around 12 till 2. They keep updating their products and getting new toys for dogs and other pets. They have grooming services. They are very friendly and always willing to help when you are shopping around. Tjey also have a closed area for dogs to play while you shop or have a coffee at their cafe. But I'm not sure how fresh the food is in the cafe, I saw a fly in the glass cabinet. I would still give the place a 5 star for its actually purpose as a pet supply shop which it fulfills greatly. If they rectify the hygienr issue in the food area a little, the place would be perfect

They do have variety of things for your pet but delivery and customer service was worst ever.
The communication was very poor through call center and delivery time was not as promised in their website.

Big shop with variety off products for all pets needs and wants. Service could be better but it is very big area

Exclusive pet store.
Wide range of products for all kinds of pets.
Very helpful staff.

For all of your pet needs, they even have grooming service which i consider the best in the UAE the staff are so friendly and accommodating

Great place to get food and accessories for your pets. They have in store grooming & mobile grooming as well. Have monthly and weekly discounts, so you can avail the discounts on grooming. The shop has a small cafe too for visitors to chill and relax Overall a great place to go.

Store is ok but pet food price is soo high,
If you are looking cheap price sharjah pet market is cheaper for pet food.
When you are buying 10kg pet food almost 50 to 80 dhr difference.

The store is amazing, don’t get me wrong.
Absolutely love shopping there, the prices are good, the staff is knowledgeable and the selection is vast. They carry everything needed and wanted.

The missing star is for the phone service. I’ve been trying to book their cleaning for months now with no success. In November they had a promotion for their new mobile pet grooming and I was never able to reach them, nor get a call back from the site.

Today I tried calling again to check availability, but still unable to get through. After calling 5 times and the call dropping each time, I gave up and called someone else.

If the grooming front gets improved, then this will be a one stop shop for all your pet needs!

Possibly the biggest selection of pet food, tools, accessories etc in Dubai. Easy access, plenty of space to park in.

Good shop with wide range of food varieties for all animals you can imagine, but on top of your bill they will add vat, which I don’t understand why I have to pay.also there is many options of fishes and all the supplements.

One of the biggest pet shop that I’ve seen. There is a grooming section as well. Did the grooming for the cat. Very satisfied! The team are very professional. Highly recommended to everyone

Fantastic per store with a great variety of saltwater and freshwater fish. Loaded with pet supplies obviously!

The best shop ever for pets in Dubai.they offer various staff for our pets, different range of prices and staff are very helpful.