ToysRUs Dubai Festival City

Jeffery was the sweetest salesmen helped me find what i was looking for exactly, quickly and kindly.create service!

They have good customer service support! Specially Abdelrahman Walid who kept his promise to call back when the item I wanted went available.

Always felt that Toys r Us are tad too expensive.but we concede under kids pressures as parents.

I'm sorry to rate you 1 star as my online experience was the worst ever!
I used to be a very loyal customer of you not until I have done an online order with you and received the item with small damage and when asked to be replaced the answer was that, you did the damage while assembling it
I'm wondering how a customer who kept ordering from you will create a story to have a return?
Unfortunately, your customer service team is poor and not professional
I do not recommend dealing with you at all as you are extremely materilizem

We bought a toy for my daughter there. It was a nice toy, with good quality. They had a nice variation of beautiful and quality toys.

Variety of products is limited specially discounted items comparing to other branches. Mr Nirash salesman is really helpful but there is one saleslady really attituded and rude case I gave 3 stars instead of 5. Management plz train your stuff customer service.

No Playmobil on offer

Otherwise everything is in good order

Bright and clear

Prices like überwll wonders too

It is okay to get different toys for most ages but wish if the prices were a bit lower. I have three boys and pay a fortune when I want them to get toys.

Unfriendly staff, bought two discounted toys, one was having an internal dead battery, came back within a couple of minutes after the purchase and simply they refused to exchange or refund.

They have some great stuff in the shop.staffs are highly knowledgeable about their product range. Always a smile with the service.

Candy stand in center of store.all kids open the candy boxes and it's unhygienic. The store is disoriented and they receive big shipments and distribute the goods during customer visits.

Visited the store at Dubai festival city Toys R US store the staff was very friendly Mr. Bibin the staff was really helpful and showed us some amazing deals that were present in the shop. Incase you ever visit the shop please meet Mr. Bibin for assistance. The manager as well Mr. Mahmoud was as well very helpful and explained the exchange policy as well. Thank you Mr. Bibin and Mr. Mahmoud for assisting us at your store. We hope to visit again.

It is on the first floor. Good spacious outlet. They have a lot of different toys for kids of all ages. Good quality as well. But a bit pricey

Super store for toy lovers situated in Dubai Festival city. Variety is awesome. Great place for kids to spend time and get what you want. Worth a visit.

Super Amazing toys store with so many brands, for kids it fill like heaven. What to buy and what not to buy. That’s big question.

My son had a good weekend here.
Sales they have for summer better than in Denmark
In January