ToysRUs Times Square

Really bad customer service. They have no idea even after being so clear with them about what your requirement is. Pathetic customer service representatives.

I'm a collector of hot wheels, was able to find some items which were not available in other places. Come here if you're missing a collection peice

Located on the top floor of the Times Square center next to the food court you can find a really big Toys R Us store.

Plenty of parking available especially underground.

Staff is really helpful and friendly.

And for sure if you go with your kids you will not come out empty-handed!

Good selection of toys and games, prices are little bit on a high side, but there are always some good deals and discounts.

The staI bought a Nintendo switch from Time Square - UAE branch
It has been used a few times - currently, the hand is not rechargeable and not on both sides - only one side - and it is a battery defect - I delivered the device more than two months ago.and there is no result - the response is that it is a defect in use - How is a defect in use and it is a defect in the battery? And if there is a defect in use, it will be in the battery of the entire device, not in one hand, and the entire device is intact, even the hand of the TV is still in the cover.
Your supplier refused to change the part that has a manufacturing defect - saying that it was used and did not explain what the defect was.
And the administration did not address the seller and the question is what is the defect of use! But she said they can't be repaired. How is it in a warranty?
When asked by the supplier, he said that it had been opened before and this did not happen and this is a lie.
If you deal with this category of suppliers, you should take full responsibility.

I need to open an investigation against the branch manager & the supplier as this kind of cheating the customer

CASE NUMBER 244438- 201415ff are very friendly

A lot of options for toys, of course. But UAE outlet is a bit more expensive than the KSA outlet.

Toys R us are working extremely on their customer service, very impressive. Even top managers are very helpful in complicated situations. Otherwise staff: Omar, Alvin and Jenny are great at Springs Souk.

Worst retail experience ever as they are anti-consumer friendly, since I am regular customer to toys r us for many years, but with this latest incident, I will make sure to take my spending elsewhere, as their “Blue” rewards program is poor which can’t be used online and only in-store and customer service is the worst. In addition to the “0” problem solving skills by Store Manager at Times Square Center. For products, the website Toys R Us mentioned that there is a 30% discount, but when you ask for it in store they tell you that no we can’t match OUR website offer, but we will be able to match OTHER website offers if you find any, I know it sounds funny, but it’s TRUE! They were able to match their online offers previously as always, but now NO for some reason. It’s like they are trying to say to come to us and shop online only and don’t use your Blue rewards points which are expire-able.

Definitely not shopping across AlFuttaim retails anymore, as the reward program is useless.

Great variety of toys for kids. Bit expensive but look out for some offers. They are very reasonable on offers

Very expensive but many collections.
And most of them are behaving in good manner.but there is rest of 1%.

U will finds many characters from cartoons expensive but what we can do to make kids happy need to buy something for them

Discounts are great. There is a lot of variety of toys to choose from. Staff is also very help6

I want to compliment the store on their amazing customer service today and say thank you for this!
It is unusual to have the service we received today without first a fight.
You have made a young boy very happy for his Christmas. May you all be blessed.

Usually can find everything here especially for gifts. Somewhat slow service, I've had staff not knowing where a certain collection of toys were - I found it myself

So bad customer service, calling so many times no one answering? ! And the toys on the website its may vary! Why? Just cancel the website shop because there's no honesty! Disappointed

Really friendly staff and as always - high level service with free gift packing. Many promotions and toys with special prices near the entrance. Especially in this store in Times Square the variety of everything is extremely high. Great place to find toys or other staff for your kids of all ages #toys #store #toysrus #dubai

They don’t answer ur calls and doesn’t respond to Emails. Unprofessional staff and Co shame on you.

Its amazing that they have a customer service hotline.but the problem is they are slow.very slow for these times.you wait a lot to receive then wait a lot for a reply about a return.i don’t know how will they exist in a market full of online competition.i would personally never use this service again.would rather order o line and assemble myself then just have to wait until customer service emails operations and operations read their emails! And get back to me on my refund!

Dear Team,
Online order not from the store.
#TR00073516 I request you to refund my money ASAP as till now I didn't receive my items. I made my order on the 5th and on the 13th you said it reached your delivery partners. I keep calling your delivery partners more than 20 times a day no one answers and when they answer they don't do anything. It's showing on their site that items are delivered and I didn't even receive one call from them I asked them so many times to speak to a manager but they say no-one is available. They answered only 2 times and every time they say they will call back and Never happened. I keep sending you emails either you don't answer or don't receive it. Don't delete my review because I'll keep posting it till you fix my issue. Regards. Sara.

Mega store for toys, you name it and they have it, almost all the brands from DC comics to Avengers, Lego to Pixar, Disney to whatnot, what a store for Kids, wish we had these stores when we were kids.

Good toys range available most of Branded toys and quality, also shops available number of most of famous shopping mall.

Rude staff won't handover items ordered online. What's the point of pick up if staff aren't available for handover.

I just want to know why the company will make offers and spend money to get more customers and then they put the full control to the salesman to decide depending on his mood if he will give the offer or not

Website is publishing items which are not actually available in real! Paid money but order was cancelled due to no availability!

Nice Toys store in Times Square Centre mall. Good variety for all. With Adventure HQ down stairs and Toys on the first floor, kids can have a great time in thus mall. Nice friendly staff. Worth a visit.

I love this toy store! The staff is very friendly and helpful (when you can find them). They have a great selection of quality toys.

After continuing for more than 16 days,
 Without any use
I do not recommend buying from the online department ever
I bought a scooter xl but they sent me a small one
The product was changed (commercial fraud)
You try to resolve the position with the Customer Support section
 But it is useless
 Customer support department apathetic
I will complain to the Consumer Protection Department
 And then to the Dubai Court

بعد تواصل دام اكثر من 16 يوم,
من دون اي جدوى
لا أنصح من الشراء من قسم online ابدا
اشتريت سكوتر xl ولاكن ارسلو لي الصغيرة
و تم تغير المنتج (غش تجاري)
حاولت حل الموضع مع قسم الدعم العملاء
ولاكن لا جدوى
و قسم دعم العملاء لا مبالي
سوف اشتكي عليهم لقسم حماية المستهلك
ومن بعدها لمحكمة دبي

I had brought Avigo cycle for my daughter, she was learning cycling.but within a week both tyres showed some flaws which was dangerous for kid safety and also the paint was coming out of the wheels.so i complain and they exchange new one with same brand.again after 2 week wheels paint started coming out and to our surprise seat was damage.so i complain again.now they offered me that i can take the refund back or take another brand with 20 % discount.which i think nor fare on my part because of wasting time and money.i think they should not keep CHEEP BRAND WITH HIGH PRICE OF AED 485.and they should have given me different brand without any charges.after following up with the store management, they were ignoring my calls and insisting me to take refund back. I didn't except this type of service i will get from TOYS R US. I will never return back to this store again.