Turning Point Tourism LLC

Turning point tourism - the joint partner of La vacanza, while La vac was truly exceptional in their service, Turing Point is a major letdown. Logistically, it is always a nightmare to coordinate in land travel, which is well understood. However, at every point they make you conscious, that you are in shared travel with other guests. It does not really matter if their drivers turn up late by 30 min, 1 hour but they expect you to wait for them on the main road, or at the pick up point, all this delay from their end. If a guest makes us wait for 20 minutes or more, the drivers do not leave, and make all other guests in the cab wait. Yashika, their coordinator is the chief culprit, in all this. She does not listen to what you have to say.

Very bad service for tourist, not organising the tour properly, very mistimed tour, there is no cordanation between the guest & the tour operator company.

We did total 5 night 6days package with dmc, everything was fine but last day driver was hectic, we booked around for 11 hrs, started from hotel around 10.30 and reached airport 8pm

Driver was not informed itinenary by agency and he didnt was not ready to take us for mosque, later 1 hours waiting he took another passenger trip than came back.
Things were okay

But worst part was at airport
Driver didnt helped us to take luggage out of car and we ourself took out 8 luggage from car.

There were many loosefall from agency which i dont want to mentioned but worst part was of airport

If you wish to visit Dubai, Turning Point could be your top choice. Mittal and Ragni you are doing exceptional work

Chander organized a fantastic trip to the Dubai desert. We had a great and a bit crazy driver: Khalil). Pick up was great, fabolous dune bashing, awesome pictures, thrilling ride with the buggies and evening in a camp with great food (also for vegan or vegetarian). Day went by pretty fast. Thanks for the wonderful experience

Amazing driver, Arshad from Pakistan.
People like him make you feel humanity is above all.
Thank you so much Arshad for waiting so long for us without a complain.
Ravi Gopawat

Really like the service of turning point.dessert safari with Abdul Qadir is awesome thanks Abdul

The Dessert Safari was an excellent experience. A big Thank You to Afroz Ahmed (our guide for Dessert Safari) for his friendly and professional attitude. Absolutely recommend!

Travelling to dubai is just awesome with turning point tourism
like to travel with them again in future
awesome airport pickup and drop in luxury car
always on time for tour pickup
as we were not having local sim card then tour manager was so good that they patiently wait for us at hotel lobby
well planned itenary as per best tourist spot to visit on best time
neat and clean car with friendly drivers and tour guide
they serve free water on tour
they care for their customerbin good manner
breifing of tour before every day on whatsapp

thankyou for making our dubai tour memorable
to turning point
lots of love from INDIA will visit soon in 2020 expo

We had a great experience with Turning Point Tourism. Our guide for the Desert Safari Mr. Abdul Qadir was great and even helped us create a memorable experience of our life.

Turning point tourism is best company in all over uae for travelling wonderfull experience best rate.timming punctuality customer care 24/7 i want to give 5 stars to them

Professional and helpful Management. An excellent Team, supporting Dubai based trips. Nice arrangements of transportation and Abu Dhabi trip. Anyone can ask them for Dubai related tourism. They provides the best service with a reasonable price. Desert Safari, Burj Khali, Ferrari World & Abu Dhabi, Cruising, a luxury Hotel Accommodation, all they can arrange for you. They even arranges the VISA services also. You can avail the Monalisa or Desert Rose or Dhow Cruise for a party Cruising. We were 88 people in a group this November and Abdeali Gulamaliwala and his team handled the group nicely. We had fun in Ferrai World in Abu Dhabi. One can have shopping in Gold Souk Market or Meena Bazar. If you want to shop from Shopping Mall, Jumeirah Mall, one of the largest and most luxurious shopping mall is there for you. You may go the museum also. Turning Point arranged a desert safari for us in Royal Vision, a luxury one. Barbeque with Gala Dinner was an awesome experience. Another great and thrilling experience was, The Sand Dune Bashing in Landcruiser. Then comes the Burj Khalifa. Height at its Height. You're on top of the world. Turning Point arranged us Dinners in lovely places. One is Barbeque Nation buffet dinner with various item. Another classic theme restaurant must be mentioned, Lal Qila. Fantastic food. Team Turning Point is excellent.

Booked first international family tour for Dubai via Hindustan Travels (Delhi) which had services provided by Turning Point Tourism locally.

Drivers - 2/5 - barring 1 or 2 nice days, we were always late for pickup (which affects whole day's schedule) as the minivans booked made multiple stops and we end just sitting in vans for 2-3 hours while having to almost miss breakfast, as we were the first ones to picked up usually.
We always had different drivers for different days and had to explain everyone about the location and timing.
Drivers behaviour was mostly meh, but we had a horrible experience with the one who picked us up for airport drop on last day. He came in early and said he cannot wait as he cannot wait in the car due to lack of parking space - which was clearly there just next to hotel!
Drivers won't bother to give you a call on your number, and will just text on WhatsApp.

Cars quality - 4/5 - As we had SIC transfers for tours, we got minivans having capacity of 11-12 people. AC was okay.

Sightseeing Management - 2/5 - We got multiple WhatsApp numbers from so many agents who just shared copied information with no drivers details EVERYDAY. We just had to wonder who is going to pick up for the day while waiting in the lobby.

Timings-wise, we get appropriate time to cover Aquaventure, Desert Safari,
For Bollywood Theme Park - a couple was clubbed in our SIC transfer who got free way early from somewhere else and they had to wait (resulting in multiple calls to leave early to us).
For Miracle Garden and Global Village - This was HORRIBLY mismanaged. The pickup happened post-lunch (no idea why, as we had Global Village also in same day). We paid the full ticket amount for the day but the ended up spending only 1.5 hours there! While the place demands to have atleast 4 hours to be spent. We were then rushed to Global Village where also we didn't get to explore the place even 50% as we were asked to leave in 3-4 hours.
When I complained to the tour manager of Turning Point about such less time devoted to these excellent places for a tourist, he simply marveled in his own "knowledge" that a tourist spends only this much time at the locations - while the whole group in the van clearly disapproved of the same! Anyone who have visited or looked for these locations would clearly agree that both of these locations deserve a full day starting from morning!

We wanted to remove the Dubai City Tour from our itinerary (before the booking time) as we wanted that time to roam around ourselves. But the travel agency clearly denied to refund any associated costs and we ended up paying a sightseeing activity we never went to.

All in all, I will say it to be an average travel agency with none of the experiences as a delighter - the services were mostly okayish or rest of them as bad.

We booked through Starfish Travels at Gurgaon and Turning Point coordinated it at Dubai. Overall experience was very good. The vehicles were clean and driven by cordial drivers. They were able to get us discounted entry tickets to sightseeing places also. Everything was as on time and we would like to Thank the entire team.

Turning point tourism is best company in all over uae for travelling they have very good quality of management and good quality of 1 to 7 *hotels every type of tour packages and transfers they have every type of luxury cars limousin big buses 50 small buses 12 seater 7 seater and 5 seater carz

Very bad service.specially they have no cordination for Dubai tours. They are very irresponsible and not reliable at all.when u travel in a different country you want to be with a company which is reliable.so do not book with this company any service.

Hi
Sir I m Imran driver with 35 seater king long bus modle 2015 very neat & cleen and have very good knowledge about all 7 Emirate roots if you have any work like picup /drop off city tour abudahbi City Tour ets
We shall try our best to give good service satisfaction

Booked through Flamingo Transworld from Ahmedabad, and the Dubai local agency was Turning point, from the time we arrived at airport the service was top notch. I have to say the timings given by them were damn accurate, the pick up ride always showed on-time and the drivers were so polite and showed us around the city meanwhile we reach our destination. Also the cars they provide for transfer are all SUV's and well maintained. They informed us about nextday plan 24 hrs prior. The restaurants arranged for dinner were also best serving restaurants of the city. The guide provided for city tour was also friendly and informative. Even if you face a small problem just inform them they do genuine try to solve your problems. Must say one of the best tourism agency in Dubai, if you are planning for Dubai-AbuDhabi tour must consult them for once.

We booked trip with Nandi travel and our tour company was "Turning point" in dubai. Turning point is very bad to contact in duabai, we took dubai trip with turning point in Jan 2018. We had two emergency telephone number provided by turning point but they never answered phone. We requested van for pickup and drop off at airport but they sent small car and we waited more than hour for van they never showed up and finally we rented our own van. In Dubai, we left 6 to 8 messages (telephone calls and wattsup messages) for them in dubai but they never replied. Before booking trip by agent makesure your tour company is not "turning point" in dubai, very bad customer service and contact them in dubai.

Worst ever travel agency! Always late by atleast an hour while picking us up for the tours!
Misses out various local attractions mentioned in the itinerary! Seldom picks up the call incase of an emergency! Over priced for what they are worth! The vehicles they use are old and shady. Some of the worst people to coordinate with in this organisation isMr. Awais, a tour guid of Indian origin (had a single arm, GE other one being a prosthetic one) and Mr. Abdul (who has been most disrespectful to us and the rest of the tourists).

What a pathetic experience it was - they dropped us at the venue (entrance to Burj Khalufa) with an assurance that tickets will be given at entrance - the tickets never came! Concerned personnel didn't even bother to take our call! No arrangements to get us dropped back! Wasted entire day waiting for tickets which never came - and they have the audacity to say next day - " hope you enjoyed your trip" - on second day we were stranded at Dubai mall till 12 in the night - very rude - overall total waste of time and money

NEVER EVER BOOK THROUGH "I NEED TRAVELS" OR TURNING POINT DUBAI. I wish I could give zero or negative stars to I Need Travels.

I travelled to Dubai with my family from 24th to 29th December 2017, and not a single day of it was hastle free. It was annoying, trouble inducing, stressful, impunctual, and I am running out of adjectives. The one and only reason for this was the miserable management of I Need Travels. They can dodge the blame on to their Dubai vendor - Turning Point, but for an Indian customer booking the trip miles away, it is one organising unit.
The main highlight of the trip were the always late pick up vehicles.

Day 1 - local Dubai city tour was supposed to begin with excitement, instead it began with anger venting out of the driver who arrived 2 hours late (10: 30 am, we were promised 8: 30 am) The driver was highly unprofessional and did the most stupid thing any one could imagine: he picked us up, reached a hotel a mile away, asking 4 people on the way (because he had no idea about routes, in 25 mins), they took us back to our own hotel! Because he forgot to pick a family there. Our trip which was supposed to begin by 9-9: 30 am began at 12: 30 pm. The itinerary listed 9 places, we were shown only 1. The itinerary said there would be photo stops on these places, but there was NONE. This was definitely not the start anyone would wish for.
Even the subsequent visits to Burj Khalifa, Abu Dhabi city tour were all marked by delayed pick ups. We insisted the company to cover up the missed places in the remaining days, because we had free time slots. They made us false promises every time and never covered them. Reasons given were: "already late for next pick up, can do tomorrow with desert safari", "desert safari is done by different driver, not possible, will do tomorrow while drop to Airport", "not possible since it is not on route". It is all a carefully crafted sham to loot people by Turning point, Dubai.
If you think this is the worst, wait for it. On the final day, we were assured a pick up of 7am for our 11 am flight. As usual it was 7: 30 am and no signs of driver. I called up the organisation again, they said "give us 2 minutes and we will get back to you. " Till 7: 45 am I did not get any call. When called back, they said "driver is late, this happens all the time.he will take another 30 minutes". They did not even think it was their responsibility to let us know about this. I had to take my own cab and reach the airport. They did not seem to care about someone missing their return flight. I can also provide contacts of people who were not picked up from airport by Turning Point when they arrived.

I have never experienced such pathetic management. This was the first international trip of my country and thanks to I Need Travels, I will never forget the experience, but ofcourse for wrong reasons.

Let me warn you, the organisations might blame that the customers who were picked from different hotels were not ready on point. I can give you contacts of all 12 passengers who travelled with us on 25th and 27th, who boarded from different hotels and were ready on time. But it was the company cars which were late by themselves. All of us had this common complaint. Also you might blame that the hotel we chose was away from city. There were 100 more families in the hotel who had booked using different agencies and none of them had any problem. All their pickup frops were on time.

Since the organisation was so messy, we ended up calling the company multiple times. I spent more money for mobile recharge than on food in the entire trip! Everyday we were told that by tonight we will message you the pickup details for next day, NOT A SINGLE time did this happen. Not to mention the mental damage done: stress, tension, anger, despair, false hopes cannot be quantified in moentary value.