UPANDRUNNING Al Wasl Sports Medical Center

I've had this severe shoulder pain for over five years, and I tried pretty much everything to get rid of it. As a last-ditch effort, I decided to check out UPANDRUNNING, even though I wasn't feeling very hopeful. But man, everything changed when I met Dr. Gus. This guy has worked with tons of pro athletes, and he somehow figured out that I had a stress fracture in my humerus causing all the trouble. He came up with a whole rehab plan for me, and I actually stuck to it. Fast forward three months, and my shoulder is feeling good as new. It's the first time in over five years that I can work out without any pain. Big shoutout to Dr. Gus and the awesome team at UPANDRUNNING for being absolute pros at what they do!

I book at a certain time and they randomly decide to change my booking timing and ask me to confirm? Then ask me to accommodate their “new” availabilities. Clearly disorganized. If they cant confirm a simple booking who knows what else is off.

Amazing sports clinic! Very professional!
Highly recommended Mathew Clarke! Keep it up guys!

Had the pleasure of speaking to Becky who was able to get me a last minute appointment for my back pain, she was super lovely on the phone and very accommodating. I would recommend this place to anyone looking for treatment

I’ve been a patient of Dr Anna Zickerman for over a decade now. I trust Up & Running with my little aches, pains and recovery needs. Most importantly, I trust the place with major injuries such as my recent ACLR. I’m currently working with Jemma Gardner.you can’t enunciate her name without saying ‘gem’ because she truly is one! As an avid sportswoman, she understands the frustrations involved in injuries and is able to tackle those in her informative, educational and sports-specific approach. I know what I’m doing but most importantly, she makes sure I know why I’m doing it. I saw her for my prehab and she devised a plan that made me physically and mentally ready for surgery. We are currently working on the rehab program that is designed with clear timelines, milestones, goals and objectives based on my individual needs and progression. She makes sure the rehab program is challenging but also fun and aims at restoring conscious confidence in movement. I couldn’t recommend her enough!

I highly recommend Juliette Dutois as an Osteopath! I had been living with severe back pain for a long time. She helped me become pain free in a short period of time. I’ve tried many physiotherapists and osteopaths in the country, and Juliette is by far the best.

I have visited Upandrunning several times over the past 6 months and was (Simultaneously) successfully treated for different injuries. I commend the holistic approach and utmost attention for detail and patience. Five stars for James Butterfield

I worked with Benjamin Nixon over the period of 12 months and there is not a single injury that he didn’t help me overcome. He is very professional, knows anatomy inside out, and very articulate. I had experience working with other centers but never saw this level of professionalism before. I definitely recommend him and this center to others.

I’ve been seeing Jemma at Up & Running for physio/rehab work for the last couple of years.
She’s been wonderful in helping me strengthen and recover from various injuries.
I really enjoy her positivity and encouragement with getting me back to movements and exercises that I previously had pain doing and her exercise selections are the perfect blend of pushing me enough that I can progress, without jeopardizing my hip/knee.
I look forward to seeing her every week and would recommend her to anyone who needs to get back ‘up and running, ’ and what’s someone with a friendly and supportive attitude!

I took my mother here and we were both nervous but Samantha was very lovely and helpful towards me and my mother and helped us feel more calm, she was very polite and assisted us with any problems we had.

I was in Dubai on holiday and started to have a bad back so I spoke to a lovely lady called Becky who helped me book the appointment and sort out my health insurance for me, would definitely recommend and wish we had a place like this in the UK

I called them up and booked my appointment, Katie helped me to sort out everything and even kind enough to send me the location of the place.
I was booked with Ryan Davis. I would highly recommend him as a chiropractic therapist.
He is highly professional, knowledgeable, and definitely knows his job. I felt really great even though it was my 1st session but i feel so relaxe and my stiffness in shoulders has gone away. I will surely continue my sessions.

Seen Paul Cheung, does a great job and takes he’s time to get the work done. Feel lighter and mobile after every session with him.

After one session with Paul I feel lighter already. He took the time to explain his approach to me, which I found invaluable.

The reciptionist was very rude and I felt racism from her side! Reception is supposed to be friendly to reflect on the center image!

Doesnt meet my expectations for a professional healthcare center. Dr gustavo is great, everything else wasnt.

Unfriendly receptionist Katy, their podiatry took another patient in the time he was supposed to see me (I was 8 minutes late to my appointment, called and informed them) and they let me go without giving. Me a chance to see the podiatrist for my insole fitting. Very bad patient care they should be ashamed

Up and Running is the go to place in UAE for expert personalised sports and family medicine. As a plastic surgeon, I trusted Dr Anna and her team to care for my hand injury and they all went above and beyond. I made a full recovery thanks to their expert care. It was a faultless patient journey and I have referred many patients who have also had excellent experiences. The only place to go for any sports related medical problem. Highly recommended! Thank you Dr Anna

“I am a very active mother and most of my discomforts/injuries are due to overload. I have been treated by Jennifer Rath for two injuries now and I must say she is an extraordinary good physio. She gets to the core of the problem, and has great manual skills.
Happy to have found her ”

Took my 10yr old son to see Dr Anna as he was complaining of pain in his ankle. I had previously taken him to 2 other doctors that hadn't been able to diagnose what was wrong. A quick and pain free ultrasound with Dr Anna and a diagnosis of a contusion on his growth plate and three weeks rest from sport and impact. Thanks Up and Running and Dr Anna for your fantastic service.

I went in to upandrunning as a recommendation from a friend. I booked in to see dr Gustavo and was a bit sceptical as I’ve had this issue a while and never seen anyone that could help before. Dr Gusvato was really calming and managed to finally give me the answers I’ve been looking for! I will be back soon. Thank you!

Visited recently for repair shoulder ligaments. Too early yet to comment on the long term results but the care from the staff is exceptional. Everyone was kind, caring and very professional.

I am a lucky patient to find this clinic and know I am in the right place to fix my knee. The professional therapist are very knowledgable, patient and has patients interest at heart. The team is very caring, professional and the patient registration system is very up to date.
Thank you,

I have been going to Up and Running (on Al Wasl Road) for a couple of months now. I had a pain in my hip area after running. Turned out that my left leg was slightly weaker than my right one. After a few physio sessions with Shanna Winwood, I could already start feeling the difference. It almost felt like i unlocked a new level both in the understanding of how many body worked and in my running performance. Good strength training exercise recommended. She takes genuine interest to get to the core of the issue and adjust our sessions and workouts as per improvements seen.

Also had a one hour podiatric consultation with Michael Stephenson, who I found to be an expert in analysing both the structure of my feet and also suggesting slight variations to my running style which has helped me improve my running cadence. His knowledge of running shoes and tips for what to look for while buying one was extremely helpful.

Great experience so far - would totally recommend it.

I visited Up and Running following the dislocation of my shoulder, and have been seeing Jennifer for 5 sessions now. Each week she provides a varied physio session and then emails me exercises to complete at home. Almost finished with my physio now and will continue to build the muscles back up through my at home program. Thank you Jennifer!

BRILLIANT! At last I have found a clinic that understands sports medicine. I was diagnosed by Dr Anna who spent a full 45 minutes checking all my movements. Really thorough and professional. Immediately sent me to Jen who worked really hard on my shoulder. All covered on my BUPA policy, result!

I landed at Up and Running 4 years ago, as a friend advised to go there saying they’d solve all my problems, and that’s exactly how it went!
I still see Jeelna whenever I have pains and she never lets me down. I also sent my husband when he had all his back and neck blocked and it was so relieving also for him. I’d suggest this place to anyone looking for professional help, especially I’d recommend my hero Jeelna, and her magic hands.

Saw David the Osteopath as I was struggling with some upper back and neck pain, he was excellent, really professional and made me feel comfortable! He also gave me some exercises to do at home to prevent it coming back again. Will definitely go back to see him. I also saw Dr Gus earlier this year for a separate issue and would highly recommend him too, he is great!

I recently visited Up and Running Medical Center to see the podiatrist, Doctor Michael Stephenson, about an ongoing foot problem I was having since several weeks. I must say that I was extremely satisfied on the whole experienced!

Doctor Michael is highly professional, knowledgeable and friendly. He did a complete assessment of my foot and how I was walking and running. I received a clear explanation of my foot issue and how to treat it to get it better.

The team at the clinic was also very friendly and welcoming. Especially Chelsea at the reception, who kindly assisted me with from the registration to the billing process.

I would definitely go back to Doctor Michael in the future and highly recommend him.

Amazing service! I came in with a very sore back and they did a brilliant job of identifying the tight muscles and working out the knots.

After major hip surgery I was in a great deal of pain and lack of movement. After only 2 physio sessions with Ben my pain has become less and my mobility has improved dramatically. I’ve gone from using a walker to one crutch. My surgeon is very happy with what Ben had done and I’m now 4 weeks ahead of the estimated recovery process all due to physio. I Highly recommend up and running.

Had a great running assessment with Shanna - so good to finally speak to someone who understands running and was able to answer all of my questions (there were lots!). She was super knowledgeable and I now have exercises to fix a niggling injury to make sure I’m race ready for next season. Highly recommend visiting one of the centres, whether an advanced runner or beginner as the team advise on technique for hitting running goals as well as providing needed advise for aches and pains us runners get hit with!

The staff are excellent which is important. However more importantly they diagnosed a long term knee problem correctly others facilities has not and I am now on the road to recovery.

This is a professional establishment with knowledgeable experienced therapists. Definitely have a feeling of trust and professionalism here. Very nice centre.

It’s a shame that they’ve lost some wonderful doctors like Dr. Gus. You couldn’t put a price to his exceptional wealth of knowledge & experience.
The owner thinks that by increasing the already ridiculously high consultations fees, she will be able to recoup her loss making business! This will drive away great doctors and loyal patients too!

Great Team! Dr. Robert is very methodical with this treatment! I’m glad to have known this place! Thank you.

Thanks to Dr Gustavo, Phil, David, Kareen and everyone else at Upandrunning. Entire team is very helpful and you feel welcomed here.

Best physiotheraphy services in town out of experience.

- Firstly you will need to book an appointment with one of their doctors (Dr Anna in my case) very precise assessment and explained the cause and result of my issue very well and clearly
- Then I was directed to one of their physiotherapists (Kate Ross) and got further detailed explanation and my recovery plan also very effective “homework” - few things to do at home
- After few sessions with Kate Ross, I was directed to Renee for Pilates and lastly to Kelly for the running assessment to ensure I’m ready to go back to the gym

Very effective plan and treatment- I was never as happy and satisfied with any other physicians before.

This facility is easy to find, has an efficient administration & competent team, although my experience is limited to the Osteopath section. It’s top end pricy, but accepts most insurance cards. If in doubt ask for a price indicator when making your booking.

I usually had mediocre experience with physiotherapy, so this place surprised me, and exceeded my best expectations!
The therapists I had were all super professional and empathetic; and they make sure you make use of every minute of the session. The gym is very well equipped and according to your case/your therapist/your stage you either do exercises or they give you the best chiropractor massage ever! They know the anatomy of the body and know how to react to any injury; not your typical wasting time in small electrical stimulation or ice pads.
I went there not able to put my foot on the ground (after cast removal due to metatarsal fracture) and they definitely helped my rehabilitation in the best way.

Booked an appointment through their website by interacting with their online support. Showed up at the medical Center and no sign of my booking. I presented the email with the conversation. Understanding the issue I was offered an alternative from another center to go to. However, when I asked if the price was the same for the same service I was informed that it would have been 160 aed more expensive.
A total disappointment from a customer service point of view and lack of flexibility. Rather than taking responsibility for the event, they offered me the same service for a higher price.
Maybe asking too much, (to think outside the box) but I guess the same service could have been provided for the same price, considering it was their problem.
Not your fault (someone obviously made the mistake), but now your problem. (Walter Disney)

Cont:

Following from the above I was contacted by the manager of the clinic (within 1 hour) who fully apologized and arranged an appointment for me for the following day.

Definitely, a nice gesture which was appreciated. Still messed up with my training plan, but at least I was reassured that my feedback will be taken onboard.

However, thinking outside the box is a rare skill reserved to few.

Got the sports massage after I did an endurance race. My hips were in so much pain! Felt loads better afterwards, could move freely and the strain was taken off them

Very professional and highly knowledgable doctors and therapists. As a competitive athlete, I visit Up and Running for pre and post competition treatments to keep the body in prime condition and injury free.

I love this practice! Lovely facility, super clean, staff is always friendly & I’ve had a great experience being treated on numerous different injuries. Thanks team!

I’ve been a patient of UpAndRunning for years. Dr Anna is my go-to Doctor for all my sports injuries and Christine is a fantastic physio. My knees are in good hands here.

A great experience and a great team who are a pleasure to deal with. Suffered from knee pain for many months and got no remedy after numerous Doctors appointments. The staff at Up and Running put me on a rehab programme which seems to have fixed the issue within just a few weeks.

Had consultation with Paul and he fixed my imbalances in one “crack”:) Very efficient and professional, definitely would recommend UPANDRUNNING!

Doctors and therapists at this clinic seem to show no interest in patients getting better, they seem to be only after the money.
They didn't follow up or worry about my evolution and condition.
I had a treatment for a very painful herniated disc problem, and after 3 months there is no improvement, having visited different doctors and therapists there.
Interestingly, 2 different doctors and 1 therapist here performed on me in different dates exactly the same type of consultation and examination, to conclude the same diagnose even though I had a confirmed diagnose already which was given to them. When I went for a physiotherapy session prescribed, the therapist, instead of doing it, spent the whole session examining and asking questions (for a 3rd time) and I ended up with no therapy.
As they are charging between AED 495-725 for these consultations, one can understand the reasons for these "medical" practices.
Funny enough, they use the word "customer" instead of "patient" in this clinic.

Hope others can avoid a similar experience before it's late and search for a professional medical care where the patient is a patient and not a customer.