Xiaomi Store & Service Center

I took my 12T Pro to have the screen replaced after it had cracked that day. WhatsApp diagnose and estimate was given quickly and then later I dropped it off to have the screen replaced. Service was ultrafast, in 2 hours all was completed. The staff was professional and friendly. Highly recommend this service center. Thank you!

Being the exclusive Xiaomi service center in Dubai, it was disappointing to find out that they lacked the Redmi note 33w charger. Instead, I have been offered 65w charger for 140 AED, which I found cheaper (85-110 AED) elsewhere. I just lost the parking fee after a long drive. Suggest improving stock management and pricing. Hope this feedback helps.

Friendly staff, and good quality products. I bought a scooter and really happy with it

2023/05/24: Worst staff ever. They tried to sell me a vacuum from the display as if it were brand new. They have no knowledge about the products they sell. The vacuum had been used in the shop multiple times, yet they insisted it was the same as a new, unpacked one. Then they attempted to sell me an older model, claiming it was identical to a new one with no difference at all. Just five minutes earlier, they had told me not to buy that model because it was old and bad. This experience has completely changed my opinion about the brand. I will never purchase anything from them again.

It is remarkable how a hardworking staff (Mr. Hashim the manager of the Mi store in the Dubai mall) altered my perception of the company and brand by 180 degrees. My previous rating was one star, but after interacting with Mr. Hashim I can give no less than five stars.

Best customer service I have seen in Dubai for 2,5 years
Special thanks to the guys, who were working on the afternoon 6th of December and helped me find my new Xiaomi watch mi band 7 you guys are the best

Very happy with my purchase and the service that I received from Mr. Muffazel.