Al Borj Machinery LLC

Best customer service. I buy JUKI, JACK and Baurdan only from here. Always service and aftersales has been very helpful

WARNING: Al Borj website falsely lists a series of domestic machines which they do not in reality carry. Yesterday, we found on their website 4 different Juki domestic overlocking machines. Unable to decide without viewing the machines, we travelled to the Al Borj Sharjah location from Jebel Ali, only to find that they no longer carry any of these products listed on their website. Thank you, Al Borj for wasting two hours of my time and more than AED 300 in Uber fares.

Very welcoming and highly regarded products. Emirates airlines has bought machines from ABM.

One of the oldest distributors in the UAE

I will try to be fair on my review and i decided to use EASYPRESS Account for review: i sent a ricoma machine which i bought from another poor dealer and the manufacturer recomended to contact Al Borj. I was waiting for their engineer to visit me in Abu Dhabi however not available due to other commitment in GCC &dubai. After complaining to the manufacturer, Al Borg team contacted me and requested to send the machine. Luckily it was fixed quickly since it was mechanical Jam only.

The issue is that they requested me to pay 2300AED for the services and after discount paid 2000AED. They claim 300 for spare parts and the remaining for complete service. I believe for long relationships they should be fair with customers and not over price their services. I bought the machine at 24K and full maintenance should be maximum 500 excluding the parts. It was 1 day job and 1 day test. I paid high price since i had no other option. It cost me 2700 (including delivary to fix the machine). Not recommended to buy RICOMA. VERY POOR SERVICE and expensive

Thanks to the team for their support and i believe its good to provide comments to help you to improve your services.

We were served in a very friendly and professional way although new to the industry. Mr Nizam explained all and answered questions to our satisfaction. After sale we had questions that he answered quickly and last week helped to upgrade our purchased machine. I recommend this company fully

Very professional and experienced sales team. Genuine products of Juki, Hashima and Pegasus machines.

You can buy anything you need from any company, but the important point is the service after sell, this company really they have very good service without any delay, appreciate they cooperation.

I bought Juki DDL-7000A machines and its amazing machine. I love this machine. The way they explained me it really helpful for me. Gooood

Everyone was professional and friendly. They helped answer all of my questions and find the right machine that would work for my needs as a beginner. Delivery and installation was on time and everything works well. Will definitely buy from them again when it’s time for an upgrade!

I visited their showroom to buy Garment machines, I found all the staffs very helpful and they dealed with me in a very professional way and their service team is also excellent

I bought Juki Sewing machines and Eastman cutter. They guide very well and also give training for these machines.

We always buying sewing machines and spare parts from them. Delivery sometimes delays but always found helpful. Goood keep it up.

Sold us a minor defective machine, refused to accept responsibility. They just super glued the broken part and returned it back after 3 weeks. So pathetic

Sold the wrong machine. They sold the wrong machine. No assistance. Be careful with this company!

The company is very unprofessional, they sold us the wrong machine and refuse to take it make nad refund payment.

We have a JUKI sewing machinery purchased for our office from them. The service was highly unprofessional and they gave a tough time to our business. We regularly called them for a training but no one bothered to response.

Terrible attitude and a complete waste of time for us. Sold us the wrong machine, refused to provide us the correct training for our purpose, came in to discuss the issues and agreed to a refund but changed their mind a week later? Who does that!
Would not recommend at all, save your time and money.

The team is incompetent. Took me ages to explain to them what I want and they still managed to sell me the wrong machine. No one from the team wants to accept responsibility and i have a useless machine that I cannot use. Sales guy there is arrogant, keeps referring to how my 10 machine order is small and he sells to bigger customers in Africa. Another thing, after they delivered the machine, they notified me that it will take a week for someone to train us on the programs. A week passes by and no one showed up. Absolute disgrace of a service. I would stay away and go to Brother, Star Sewing Machine. Great guys. I am a CEO of the largest Laundry company in UAE and do not represent Star. There service is exceptional versus these guys at JUKI. Beware, and don’t get caught up with sales people that never operated a machine