Aramex Contact Center
17 reviews Industrial Area - Industrial Area 15 - Sharjah, United Arab Emirates +971 4 870 6070 www.aramex.com suggest an edit
08 June 2023 12:50
The service of of shop and ship becomes bad.
Services of call center also very bad.
Im calling them since a week to solve an issues they did. The assign my order which cost high amount to another person nqme and every day i called them regarding this issues to assign it again tom my name and i emailed them whith all required ducoments but unfortunately till now no any good process
Services of call center also very bad.
Im calling them since a week to solve an issues they did. The assign my order which cost high amount to another person nqme and every day i called them regarding this issues to assign it again tom my name and i emailed them whith all required ducoments but unfortunately till now no any good process
20 April 2023 22:47
لو في انه اختار 0 نجمة من 5 كنت رح اختار.
صرلي 5 ايام بحكي معهم لأنهم متأخرين بتوصيل الشحنة و لا عندهم اي امكانية انهم يحكو للعميل احنا اسفين و لما تطلب منهم
refund
بحكولك ما في الك
يعني من الاخر روح بلط البحر
و استنا لما في يوم من الايام توصلك الشحنة
صرلي 5 ايام بحكي معهم لأنهم متأخرين بتوصيل الشحنة و لا عندهم اي امكانية انهم يحكو للعميل احنا اسفين و لما تطلب منهم
refund
بحكولك ما في الك
يعني من الاخر روح بلط البحر
و استنا لما في يوم من الايام توصلك الشحنة
12 February 2023 10:15
Very Poor services, such worst experiences. Not Recommended
They are not delivering the dispatch on time. They don't have direct customer service. They will deliver only as per their schedules with delay process.
My delivery received 2 days before and not yet delivered, every time they are rescheduling form their side without any confirmation from clients.
They are not delivering the dispatch on time. They don't have direct customer service. They will deliver only as per their schedules with delay process.
My delivery received 2 days before and not yet delivered, every time they are rescheduling form their side without any confirmation from clients.
26 August 2022 22:20
Utterly useless. 10 days and the 'urgent' letter still not arrived (UAE- BALI). The status; 'on its way to final destination' is unchanged for 5 days! There is no one to talk to either - it's all automated.
17 May 2022 12:28
Terrible service. Never on time.
The drivers follow their own schedule, they will skip your address if it is not convenient to them.
Impossible to reach back to the driver if you just missed the call.
I would never ever deal with Aramex.
Unfortunately most of the corporate deliveries are done through Aramex, so I end up with them against my will and have to chase my packages for weeks.
The drivers follow their own schedule, they will skip your address if it is not convenient to them.
Impossible to reach back to the driver if you just missed the call.
I would never ever deal with Aramex.
Unfortunately most of the corporate deliveries are done through Aramex, so I end up with them against my will and have to chase my packages for weeks.
17 January 2022 2:58
They are thieves in a way that when you make an order of an item they bring totally different one
They make delay deliveries
They dont give care to people's delivery
They make delay deliveries
They dont give care to people's delivery
07 August 2021 4:15
I will NOT even give 1 star if I could. There is no one to answer customer complaints. What a BIG shame!
02 December 2020 22:48
خدمتهم اصبحت سيئة للغاية. لا يمكن التواصل مع مندوبيهم. مواعيد توصيل خاطئة. ومتأخرة جدا. خدمة الواتس اب لا تعمل. يطلبون منك تحديد الموقع. ويعطونك موعد للتوصيل من الساعة التاسع صباحا حتى التاسعة مساء ثم لا يأتون. ولا يمكن التواصل مع مندوب التوصيل. ثم يطلبون منك استلام الشحنة من مراكز الاستلام. حتى يتفادون التوصيل المباشر. انصح بعدم استخدام هذه الشركة. لاي من خدمات التوصيل. هناك شركات صغيرة. خدمتهم افضل بكثير.
Worst service I had from courier company. Extremely bad service.their wts up service does'nt work.they ask you for your pin location and they never come. They deliberitly avoiding direct delivery.and asking you to collect shipment from their distribution centre. Advice. AVOID THEIR SERVICES AT ANY COST. Their delivery staff never answer back if missed thier call.
Worst service I had from courier company. Extremely bad service.their wts up service does'nt work.they ask you for your pin location and they never come. They deliberitly avoiding direct delivery.and asking you to collect shipment from their distribution centre. Advice. AVOID THEIR SERVICES AT ANY COST. Their delivery staff never answer back if missed thier call.
25 September 2020 18:19
Worst service ever. You keep calling there customer service number, no one takes the line. If you miss call from delivery guy, it is your problem
05 September 2020 17:23
Stupid company, no commitment at all, HSBC should not use it for such important financial services, Will heart HSBC image
06 June 2020 3:09
Unsatisfied and Worst services, waiting my shipment from 5 days and when they delivered it the delivery guy doesn’t know the roads and finally he canceled it with him self, bad experience will try to stop any relations with them and my bank.
01 May 2020 16:32
THE MOST DISGUSTING UNRELIABLE SERVICE IN DUBAI. ALL DELIVERIES ARE LATE. CONTACT CENTER REPRESENTATIVES ARE UNRELIABLE AND INCOMPETENT. THEIR PHONE LINES NEVER WORK. I WOULD GIVE ZERO STARS IF I COULD. DISGUSTING. DISGUSTING DISGUSTING.
30 January 2020 7:42
I am waiting for urgently shipment which is very important for work. They delayed for 4 days already. Was calling them, the excuse was a rain in Dubai. Ok, the rain was one day only, why it is 4 days waiting, the customer service promised to deliver next day morning and put my order as urgent. It is already 3 pm. I called again. They know nothing about my shipment. The excuse is - the driver doesn’t pick up the phone. What? And again promises to deliver today!
Who will pay my money which is I lost because of then? Exhibition was started yesterday. And I have nothing to but in the stand! Because of Aramex!
Don’t recommend to use this service! Don’t waste your time and money!
Who will pay my money which is I lost because of then? Exhibition was started yesterday. And I have nothing to but in the stand! Because of Aramex!
Don’t recommend to use this service! Don’t waste your time and money!
08 January 2020 22:34
Very bad experience, they delay delivering shipments and make up lies every single time a customer asks about the reason behind the delay!
Now they are telling me to pick it up from their store and when I asked about location they said it's not ready for pick up and to await for a msg! An advice please avoid dealing with them!
Now they are telling me to pick it up from their store and when I asked about location they said it's not ready for pick up and to await for a msg! An advice please avoid dealing with them!
27 December 2019 2:29
They always delay shipments delivery, they give you hundred of promises without any real solution, they ignore your complaints.even when I asked for a call from a manager, he/she gave me a very fast and short missed call just to record that they called me and I didn't pickup although the phone was in my hand and I wasn't fast enough to answer because it was about 1 sec missed call.
Will avoid dealing with them entire my whole life.
Will avoid dealing with them entire my whole life.
17 November 2019 2:22
Pathetic service. I am so angry. It's been 4 days and my package is not delivered and everyday they just update their system delivery attempted when no one called once for delivery. Are they trying to deliver it to th moon?
15 July 2019 10:56
The second worst after Dubai Islamic Bank in customer service, their website sucks, they dont answer calls and huge window time (6 hours) for deliveries even though you are literary 10 minutes away from the storage area. The CEO must be fired for execution a horrible job.switch to DHL or just call uber I guess.